Key Account Portfolio Manager at Shoprite Group of Companies

Job Objectives

• Account Management: Develop and maintain strong, long-lasting relationships with key clients. Serve as the primary point of contact for clients and address their needs and concerns promptly.
• Strategic Planning: Develop and implement strategies to grow key accounts and increase market share. Analyse client requirements and align them with company offerings.
• Client Engagement: Conduct regular meetings and reviews with clients to ensure satisfaction and identify opportunities for upselling and cross-selling.
• Performance Tracking: Monitor and report on account performance metrics, providing insights and recommendations for improvement.
• Collaboration: Work closely with internal teams (sales, marketing, product development, and customer service) to ensure alignment and support for client initiatives.
• Contract Management: Oversee contract negotiations and renewals to ensure favourable terms for both the client and the company.
• Market Research: Stay informed about market trends, competitive landscape, and industry developments to provide clients with relevant insights and suggestions.
• Problem Solving: Identify and resolve issues that may impact client satisfaction or account performance. Act promptly to mitigate risks.
• Budget Management: Manage the budget for key accounts, ensuring that resources are allocated effectively to meet client needs.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, or a related field.

Experience

• Proven experience in account management, sales, or business development, preferably with key or strategic accounts.