The Ackermans story goes back as far as 1916, when Gus Ackerman opened the first store in Wynberg in Cape Town. His vision for the store was to create a place where customers could find great products at fantastic prices, which is exactly what Ackermans became. Ackermans was, subsequently, bought by the Pepkor Group in 1986. Today, there are more than 850 Ackermans stores in 5 countries, making us a leading value fashion retailer for the whole family - continuously setting the standard for value and affordability. With a wide selection of fashion for ladies, kids, babies, and men, as well as homeware, cellular, and key financial products, we’ll keep bringing value to your life every day.
Job purpose
- The purpose of the job is to optimize sales and exceed customer expectations through the implementation of the operations strategy and effective management of staff.
Minimum requirements
- You will represent and be a custodian of the brand of our store
- Be energetic and a self-starter
- Two (2) years retail experience which includes at least one year in a supervisory and or management position
- Outstanding merchandise management , stock and cost control skills
- The capacity to maintain high store standards
- A proven ability to influence and lead a team
- You will have a keen development orientation in that you will be inspired to develop yourself and fellow team members
- Ability to communicate effectively in English (written and verbal) and competence in a second official language would be a definite advantage
- Grade 12 or equivalent
- Further qualifications related to retail/business will be an advantage
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Key responsibilities:
1. Governance of Support Services Processes
- Maintain all policies
- Ensure execution of requests according to SLA
- Onboarding of all new suppliers
- Ensure invoices are processed on time for payment
- Ensure monthly (journal) transactions are processed
- Build and maintain effective relationships with internal and external stakeholders
2. Reporting & Reconciliations
- Preparation of monthly and ad-hoc reporting
- Review and approve all reconciliations to Trial Balance
3. Team Management
- Performance management
- Clear communication & achievement of objectives
- Team Development
- Recruitment
4. Management of the B-BBEE Process (Procurement Spend)
- Ensure master data of vendors are accurately categorized
- Ensure valid certificates and/or affidavits are obtained
- Ensure bi-annual and annual reports are completed
5. Management of the Accounts Receivable process
- Ensure monthly execution of debtor requests
6. Service Desk Management
- Ensure all tickets are assigned and resolved
- Adherence to service delivery standards
- Administration of the JIRA self-service portal
Essential:
- Finance experience
- Three (3) to five (5) years’ experience in a relevant financial administration role
- Two (2) or more years’ Supervisor experience
Preferred:
- Experience working within the retail corporate environment
Essential:
- Grade 12 Certificate / Matric
- Relevant Tertiary Qualification (Financial Diploma / Degree)
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KEY RESPONSIBILITIES
- Optimize the sales of the store through the effective implementation of business processes.
- Generate and exceed sales budget and growth.
- Optimize profit through the effective management of costs. (To manage cost within budget)
- Ensure professional HR practices in staffing and talent processes.
- Effective stock management in your store.
- Exceed customer expectations.
- Ensure subordinate effectiveness through effective leadership and clear communication and management of job performance.
- Adhere to Company policies and procedures.
- Ensure a climate of productivity and positive morale by living the Company values.
- Manage your store according to the business plan to ensure optimal brand and store image representation.
MINIMUM REQUIREMENTS:
- Grade 12 or equivalent
- Further qualifications related to business /Retail will be an advantage.
- 1 years retail experience which includes at least one year in a management position
- Outstanding merchandise management, stock and cost control skills
- A focus on customer service
- The capacity to maintain high store standards
- A Proven ability to influence and lead a team
- You will have a keen development orientation in that you will be inspired to develop yourself and fellow team members
- Ability to communicate effectively in English (written and verbal) and competence in a second official language would be a definite advantage
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So, what will you do?
- Ensuring the accurate distribution of seasonal stock to optimise sales.
- Ensuring the optimal distribution of non-seasonal and seasonal replenishment stock to optimise sales.
- Delivering a location plan that allows for the clustering of stores at the required product level.
- Delivering seasonal and non-seasonal replenishment profiles at the required product level.
- Supplying inputs to the Seasonal look for the required visual merchandising.
- Analysing store performance and providing accurate and timeous information in order to optimise business decision making.
- Ensuring new stores are stocked to plan.
- Assisting stores in resolving any queries relating to stock.
What experience & qualifications do you need?
- A minimum of 2-3 years sound experience in store planning within a clothing retail environment is an important requirement.
The following additional experience would be ideal:
- Previous store management experience
- Previous exposure to general logistics and supply chain processes
- Experience working in planning systems such as Location Planning, JDA Allocation Planning and/or Just Enough
- Experience in Outerwear
- A working knowledge of the latest Microsoft packages (Word & Excel) is essential.
- Experience in working at an advanced level in Excel would be a definite advantage.
The following qualification would be ideal:
- Grade 12 Certificate/Matric is essential.
- A National Diploma or Degree in Business/Retail Management or Accounting/Finance would be beneficial.
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KEY RESPONSIBILITIES:
- Achieving and exceeding the Company’s inflow margin and GP Rands as signed off at the seasonal business plan meetings.
- Developing, influencing, and driving the SBU’s seasonal product and purchasing strategy in line with Company objectives (i.e. the Business Plan).
- Effectively influencing the selection of merchandise in line with the approved product matrix to meet the target customers’ needs in terms of price, quality and fashionability, to deliver to the Company’s agreed value proposition.
- Ensuring that the correct suppliers are selected for the SBU & managed according to Company policies and procedures.
- Determining and managing the merchandise procurement process to ensure on-time delivery as per the agreed Company critical path dates.
- Ensuring that the appropriate product is selected and proposed to maximize sales in support of the agreed marketing, sales, and in-store visual merchandising plan.
- Developing and influencing cross-functional partnerships with all specified key relationships (Planning, Marketing, Product Technology, Operations and Supply Chain functional areas).
- Leading & developing the Girls Buying Team (14 reports) by implementing sound people management practices, employee relations and a climate and culture of high performance.
QUALIFICATIONS:
- A relevant degree /qualification in Fashion, Textile Design /Clothing Production/ Product Development /Merchandising, or a related field.
EXPERIENCE:
- Buying experience of which at least 5 years is at a senior level within a clothing/footwear/homeware retail environment.
- Previous senior managerial experience to understand the inner workings and product strategies and philosophies of a business.
- Previous experience in leading a team.
- Integral understanding of the Clothing Retail Cycle & Buying process.
- Experience in developing strategy and implementing strategic interventions in a rapidly changing global and local context.
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KEY RESPONSIBILITIES INCLUDE:
1. System Availability:
- Ensuring that the system is performing to the required standards, producing the expected outcomes and that the data is accurate.
- Monitoring user activity and product performance across all business units, providing support to correct deviations and where necessary escalating concerns to Pepkor IT
- Highlighting potential cross-functional risks and opportunities to the Buying Teams and suggesting initiatives to mitigate risks and capitalise on opportunities.
2. System Enhancements:
- Proposals and implementing enhancements or changes to the system
- Ensuring that the system is upgraded on a regular basis
- Best practice of JDA tool and usage –
- Evaluating external planning methodologies and continuously seek opportunities to improve and enhance processes
3. User Support:
- Training of super users
- Logs managed
- Networking and building relationships with all stakeholders to meet Company objectives
- Pepkor IT
- Buying Managers and Teams
- Business Analysts
Knowledge required:
Essential:
- Working product knowledge on ToolsGroup Just Enough.
- Writing and interpreting SQL Scripts.
- Ability to read and understand code.
- Read and understand logs and error messages.
- Write Technical Documentation.
Preferred:
- A good understanding of retail business processes
- Knowledge and an understanding of planning & buying practices
QUALIFICATIONS AND LEVEL OF EXPERIENCE REQUIRED
Essential:
- A Grade 12 Certificate/Matric
Preferred:
- Degree or relevant Business Information Systems qualification or
- A National IT Diploma
Essential (a minimum experience in):
- Structured programming (2 years)
- SQL programming and scripting (2 years)
- ERP, MMS or other Buying or Planning System Management and Configuration (1 year)
- IT within a Retail environment (1 year)
Preferred:
- The implementation or support of a Buying or Planning System
- Providing user support
- Analysing business processes
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Knowledge Skills & Experience
- Excellent customer care and communication skills.
- Accurate and efficient till operating skills with a good track record of overs and unders.
- High standard of work on sales floor in terms of standards.
- Good record of attendance and punctuality.
- Consistent application of Ackermans values, policies and procedures.
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Knowledge Skills & Experience
- Excellent customer service skills
- Communication skills – fluent in English (any other language would be beneficial
- Tenacious
- High energy levels
- Highly motivated and target driven Experience
- Previous retail experience would be advantageous
Key Responsibilities
1. Provide excellent customer service to give customer a great shopping experience - Assist shoppers to find the goods and products that they are looking for - Attend to customer queries / complaints
2. Cashier duties - Process cash and card payments - Process Lay Bys - Process customer refunds - Reporting discrepancies and problems to the supervisor - Till balancing
3. Merchandising - Ensure that stock is correctly priced and displayed - Ensure product availability of the sales floor - Housekeeping - Keeping up to date with promotions
4. Risk - Ensure that products are tagged in line with the company policy - Participating in stock takes - Be on the lookout for shoplifters and fraudulent activities and report any suspicious behaviour to Management
5. Consistently live the Ackermans values & policies and procedures in all aspects of your work.
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Knowledge Skills & Experience
- Excellent customer care and communication skills.
- Accurate and efficient till operating skills with a good track record of overs and unders.
- High standard of work on sales floor in terms of standards.
- Good record of attendance and punctuality.
- Consistent application of Ackermans values, policies and procedures.
Method of Application
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