Hot Vacancies at Clicks Group

Job objectives

• Plan and coordinate national investigations into breaches of policy, theft and fraud matters.
• Manage the Group tip-off anonymous line and other fraud prevention initiatives.
• Maintain confidentiality and integrity in handling of all sensitive information in the group.
• Prepare high quality investigation reports with clear findings, root cause analysis and recommendations.
• Design & manage annual fraud awareness communication plans.
• Identify and/or drive optimal recovery against estimated loss value for the Group within Legal requirements.
• Liaise with the SAPS, NPA, and other relevant authorities to facilitate investigation and resolution to Group-related criminal matters.
• Engage the services of service providers such as polygraph, undercover agents, surveillance and alarm specialists to facilitate internal investigations.
• Complete planned and ad hoc assignments in an efficient, effective and timely manner.
• Manage the group incident reporting process to analyse trends and identify emerging business risk.
• Advise senior management on key risks identified through the use of data analytics tools to detect patterns, anomalies/ exceptions and trends indicating fraudulent activities.
• Provide input into strategic group projects, for example Asset tracking for DC’s, and camera installations.
• Implementation and optimisation of Fraud Prevention Strategy and continuous completion of Fraud Risk Assessment to identify and mitigate fraud gaps.
• Plan and perform detailed reviews of security processes in stores and DC’s.
• Provide support to the Finance, Operational and IT audit teams where required.
• Provide management with guidance on industry best practice to improve the efficiency and effectiveness of the business and it’s processes.
• Maintain good working relationships with internal and external stakeholders.
• Provide leadership to and management of the Forensic team and related budgets.
• Prepare regular reports for the Group management, executives and the Audit & Risk Committee.
• Assist with the Group’s Ethics Program.

Minimum requirements

Education

• Bachelor’s degree or other relevant degree in Forensics or Policing
• CFE Certified Fraud examiner or ICFP Certified Forensics Practitioner

Job-related experience

• 5 Years’ investigations in a retail or supply chain environment
• Digital forensics – applications of digital tools and techniques to investigate and provide data insights.
• Minimum of 10 years’ conducting investigations (including criminal & forensics investigations) 
• Minimum 5 years’ in fraud awareness and related strategies
• Managing a team

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Job description

• To create Purchase Orders within the agreed timeframes.
• To email Purchase Orders to suppliers within the agreed timeframes.
• To confirm Purchase Orders within the agreed timeframes.
• To upload all Import Documents on Document Management System.
• Follow up with vendors on all Purchase Orders past Latest Ship Date.
• To send out unconfirmed report weekly to Category teams.
• To proactively engage with vendors, category teams and Freight Forwarder on LSD changes and updating ERP   system accordingly.
• To establish Letters of Credits for all L/C Suppliers. 

Job Experience

• Essential: A minimum of 1-2 years’ experience in the Shipping/Imports/Exports environment with exposure to freight forwarding, shipping lines and/or customs clearing
• Desirable: 1 year experience in Logistics/Supply Chain/Retail

Education: 

• Essential: Grade 12
• Desirable: Diploma in Logistics, Supply Chain Management.

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JOB OBJECTIVES:

• To lead the IT audit team and provide assurance on the adequacy and effectiveness of risk management and controls over IT systems and platforms, general IT controls, data analysis and projects.
• Assist the group in strengthening internal controls and improve IT environment as well as industry IT trends, communicating with stakeholders and completing audit engagements.
• Defining ideal target audit approaches that leverages technology and data analysis.
• Ability to work collaboratively and identify opportunities and driving integrated audit approaches between process audit and IT audit.
• Ensure methodical documentation of risk and control matrices, testing results, conclusions and recommendations.
• Ensure follow up on findings and corrective actions.
• Provide input and assist with the preparation and review of the various committee packs.
• Continued combined assurance approach to ensure maximum reliance by external audit on the work of internal audit.
• Successful working relationship with the key stakeholders, while providing quality independent audit assurance on the risks that matter.
• Proactively inform senior management of significant risks or exposures related to internal controls, compliance, and/or governance requiring prompt attention.
• Coach and up-skill junior team members
• Staying abreast of emerging technologies, industry trends and regulatory requirements impacting IT audit practises.

Minimum requirements

EDUCATION:

• Completed Postgraduate BC om/ BSc is essential.
• CISA, CRISC or relevant professional qualification is essential.
• CA (SA) (Desirable)

JOB RELATED KNOWLEDGE:

• 8 to 10 years IT audit experience. Big 4 or mid-tier audit firm experience preferred.
• Extensive experience and knowledge on general controls review. application controls review, project assurance and data analytics.
• Experience in COBIT, ISO and ITIL
• Understanding of the internal audit methodology
• Strong understanding of IT governance frameworks, compliance standards and cybersecurity principles.
• Knowledge in auditing SAP environments will be an added advantage.

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Job Objectives:

• To ensure the achievement of the stores financial performance by driving and maximising sales, tracking daily targets, weekly and monthly sales plans and proactively taking appropriate action as required.
• To efficiently manage and control all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping and administration.
• To successfully manage in-store execution of all visual merchandising, ensuring that in-store presentation and promotional standards are maintained and that the appearance of the store is in line with the brand image.
• To ensure competent and motivated employees through effective selection, leadership, management and on-going development in order to build capacity and capability to meet current and future business needs.
• To adequately schedule staff in line with the Group's labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed.
• To ensure all administrative responsibilities are attended to in an efficient manner, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
• To execute customer service initiatives in store and take corrective action that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
• To build and maintain sound working relationships with relevant stakeholders (centre managers, suppliers, DC’s) to ensure business objectives are achieved and opportunities are maximised.
• To maintain an awareness of customer trends, demographics and needs and monitor the activity of local competitors in order to capitalise on opportunities.
• To drive cohesion, consistency and integration between the store operation, pharmacy and clinic teams.
• To drive a high performing business culture that delivers employee affiliation, customer satisfaction and shareholder value.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.

Minimum requirements

Education and Experience Requirements:

• Essential: Grade 12 (Maths 50% and English 50%)
• Essential: B. Degree or Diploma in retail / finance management, pharmacy or related (External applicants)
• Minimum 2 years’ experience in a store management role within a retail/FMCG store operations environment or successful completion the Clicks Trainee Store Management Programme
• Financial management experience (budgets, profit and loss statements, financial ratios, etc.)

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Job Objectives:

• To ensure the achievement of the stores financial performance by driving and maximising sales through the execution of promotional activities and driving cross-selling, up-selling initiatives and superior customer service across the store team.
• To efficiently execute all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping and administration.
• To successfully execute in-store visual merchandising, ensuring the in-store presentation and promotional standards are met and that the appearance of the store is in line with the brand image.
• To support the Store Manager in ensuring staff are motivated and directed to achieve their targets and performance goals and effectively managed in the absence of the store manager.
• To assist the Store Manager in maintaining the work schedule on a daily basis in line with the Group's labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed.
• To execute customer service initiatives in store that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
• To attend to all administrative responsibilities in an efficient manner, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
• To facilitate the brand being the customer’s first choice health and beauty retailer by living and driving the company values.

Minimum requirements

Education and Experience Requirements:

• Essential: Grade 12 (Maths 50% and English 50%)
• Essential: Relevant Retail/Business Management qualification (External applicants)
• Desirable: Degree in Relevant Retail/Business Management
• Minimum 1 years’ experience in an assistant store management role within a retail/FMCG store operations environment or successful completion the Clicks Trainee Store Management Programme
• Financial management experience (budgets, profit and loss statements, financial ratios, etc.)

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Job description

• To build and manage existing relationships with key decision makers through frequent value-adding communication, reporting and analysis of Clicks service provision, commercial metrics and member experience feedback
• To negotiate service provider agreements with healthcare industry partners (e.g., schemes, PBMs, administrators, managed care organisations, insurance companies, employer groups, etc.)
• To assess, capture and explore new commercial business opportunities through the development of new relationships, as well as extracting opportunities with existing clients, in line with Clicks objectives and strategies, working in partnership with the broader Health Care team
• To track, analyse and report back on Clicks service provision performance in line with both Clicks and partners’ expectations and needs
• Track, analyse and present on sales performance across medical schemes within Clicks environment across
• To analyse, investigate and report on trends within the funder environment, identify commercial opportunities and implement successfully
• Provide regular feedback to executive on changes in the regulatory environment that may affect Clicks or funder partners
• To ensure efficient and effective communication of Clicks benefits to partners’ members in conjunction with Clicks Healthcare Marketing Manager
• Working with store operations and compliance teams, creating awareness of any issues and/or new or changed services required in service provider agreements to ensure successful delivery and minimal customer impact
• To network with relevant industry players and understand industry dynamics to develop new service offerings, appropriate for the Clicks environment
• Work with internal departments to successfully implement new commercial opportunities

Job Experience:

• Essential: 3-5 years’ experience in the healthcare sector
• Essential: 2-3 years' corporate work experience
• Essential: 3 years' Customer relations experience/Corporate B2B service (not call centre)
• Essential: Key Account management experience
• Essential: 1-2 years' solid administration experience
• Desirable:-2 years Healthcare and /or Retail related work experience

 Education:

• Essential: 3 year Degree/Diploma in Healthcare

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Job Objectives:

• High standards of customer service and care
• Efficient stock control and administration, including repacking of medicine
• Efficient dispensary administration
• Accurate compounding
• Provision of general health advice
• High standards of housekeeping and merchandise display
• Ad hoc requirements as per operational requirements

 Qualifications and Experience:

• Matric with Maths (Essential)
• Minimum requirements of the Health Professions Council of South Africa for the various levels as a Pharmacist Assistant (Qualified, Post Basic and Learner Basic)

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Job Objectives:

• To efficiently direct and control all operational activities at the point of sale in a timely and efficient manner.
• To ensure the effective and safe management of stock and cash, minimising shrinkage and ensuring a high standard of general housekeeping and administration
• To ensure shop assistant / cashiers are trained, competent, motivated and directed to fulfill their duties whilst delivering service excellence at all times.
• To ensure sufficient staffing of the shop assistant / cashiers in line with the work schedule, company policies and labour legistation.
• To timeously and efficiently resolve all customer queries in line with the Company's policies.
• To drive the promotion of the Clicks clubcard in order to ensure the achievement of clubcard participation targets.
• To effectively manage stock by enforcing security measures, cash controls, returns policies and all other relevant administrative duties related to minimising stock losses and maximising security procedures at the point of sale.
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
• To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.

Education:

Essential:

• Grade 12
• Relevant Retail/Business Management qualification (External applicants)

Desirable:

• Maths 50% and English 50% at Grade 12 level

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Job Objectives:

• To ensure and to provide high standards of pharmaceutical care, accurate and safe dispensing, including generic substitution, and the provision of advice in accordance with Clicks’ way of working, good pharmacy practice and within the legal scope of practice as outlined by the South African Pharmacy Council (SAPC).
• To efficiently manage and control all operational activities of the dispensary, including safe and responsible stock management, shrinkage, general housekeeping and administration in line with merchandising, SAPC regulations and company standards.
• To ensure the operational viability of the dispensary through sound financial management, focus on core dispensary and clinic targets, management of expenses and proactively taking appropriate action as required.
• To ensure competent and motivated employees, including learners and interns, through effective selection, leadership, management and on-going development in order to build capacity and capability to meet current and future business needs.
• To adequately schedule staff in line with the labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
• To manage customer service initiatives in the dispensary that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
• To ensure integration and partnership with the clinic and healthcare aisle resulting in a full offering to customers regarding their healthcare needs.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
• To drive cohesion, consistency and integration between the store operation, pharmacy and clinic teams.
• To drive a high performing business culture that delivers employee affiliation, customer satisfaction and shareholder value.

Minimum requirements

Education and Experience Requirements:

• Essential: Registered Pharmacist with SAPC
• Essential: Minimum 2 years’ experience post community service year
• Essential: Minimum 1 year People Management experience
• Essential: Registration with SAPC as the Responsible Pharmacist
• Desirable: Retail Pharmacy experience
• Desirable: Unisolv experience

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Job Objectives:

• To consult with customers, answer product based questions and advise customers in selecting the best products and services that meet their needs.
• To drive and maximise sales of the beauty department through the promotion, cross-selling and up-selling in order to ensure that monthly targets are consistently met.
• To monitor sales, regularly evaluate the performance of products and offer suggestions that results in improved product offerings and increased sales.
• To maintain updated knowledge on all beauty products, ranges, trends, promotions and events in order to provide the correct information to customers at all times.
• To efficiently execute all operational activities within the beauty department, including effective stock management, minimising shrinkage and ensuring a high standard of general housekeeping and administration.
• To ensure all in-store visual merchandising, in-store presentation and promotional standards within the beauty department are consistently met.
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
• To promote the Clicks clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
• To increase profitability and brand loyalty with the customers through the promotion of private label and exclusive products.
• To facilitate the brand being the customer’s first choice health and beauty retailer by living and driving the company values.

Qualifications and Experience:

• Essential: Grade 12
• Desirable: Relevant Beauty/skincare qualification
• Desirable: Experience within beauty / skincare / retail / FMCG environment / sales or marketing environment

go to method of application »

Job Objectives:

• To provide high standards of pharmaceutical care, accurate and safe dispensing, including generic substitution, and the provision of advice in accordance with Clicks’ way of working, good pharmacy practice and within the legal scope of practice as outlined by the South African Pharmacy Council (SAPC).
• To efficiently execute all operational activities of the dispensary, including safe and responsible stock management, shrinkage, general housekeeping and administration in line with merchandising, SAPC regulations and company standards.
• To ensure the operational viability of the dispensary through focusing on core dispensary and clinic targets.
• To ensure competent and motivated employees by overseeing training and development of Pharmacist Assistants and Pharmacist Interns in line with SAPC requirements when required.
• To execute customer service initiatives in the dispensary to ensure a great customer experience, driving of customer loyalty and achievement of club card participation targets.
• To build and maintain sound working relationships with relevant stakeholders (centre managers, suppliers, DC’s) to ensure business objectives are achieved and opportunities are maximised.
• To ensure integration and partnership with the clinic and healthcare ailse resulting in a full offering to customers regarding their healthcare needs.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.

Experience:

• Retail Pharmacy experience
• Unisolve experience

Education:

• Essential: Registered Pharmacist with SAPC

go to method of application »

Job description

• High standards of pharmaceutical service and care
• Provision of advice and pharmacy-initiated therapy
• Scheduled substance and dispensary stock control
• Efficient dispensary administration and management
• Accurate and safe dispensing of medication
• High standards of housekeeping and merchandise display
• Financial management and operational viability
• Training and development of Pharmacist Assistants and Pharmacist Interns
• Staff management and resource planning
• Ad hoc responsibilities as required to support the operational requirements of the pharmacy

Minimum requirements

Qualifications and Experience:

• B Pharm
• Internship
• Community Service

go to method of application »

Job Objectives:

• To ensure and to provide high standards of pharmaceutical care, accurate and safe dispensing, including generic substitution, and the provision of advice in accordance with Clicks’ way of working, good pharmacy practice and within the legal scope of practice as outlined by the South African Pharmacy Council (SAPC).
• To efficiently manage and control all operational activities of the dispensary, including safe and responsible stock management, shrinkage, general housekeeping and administration in line with merchandising, SAPC regulations and company standards.
• To ensure the operational viability of the dispensary through sound financial management, focus on core dispensary and clinic targets, management of expenses and proactively taking appropriate action as required.
• To ensure competent and motivated employees, including learners and interns, through effective selection, leadership, management and on-going development in order to build capacity and capability to meet current and future business needs.
• To adequately schedule staff in line with the labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
• To manage customer service initiatives in the dispensary that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
• To ensure integration and partnership with the clinic and healthcare ailse resulting in a full offering to customers regarding their healthcare needs.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
• To drive cohesion, consistency and integration between the store operation, pharmacy and clinic teams.
• To drive a high performing business culture that delivers employee affiliation, customer satisfaction and shareholder value.

Experience:

• Essential: Minimum 2 years’ experience post community service year
• Essential: Minimum 1 year People Management experience
• Essential: Registration as Responsible Pharmacist with SAPC
• Desirable: Retail Pharmacy experience
• Desirable: Unisolve experience

Education:

• Essential: Registered Pharmacist with SAPC

go to method of application »

Job Objectives:

• To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
• To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
• To ensure the safe handling of cash at all times.
• To proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
• To make customers aware of promotions in order to positively affect sales and to ensure customers "feel good and pay less".
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
• To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
• To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.

Experience:

• Desirable: experience in a customer facing role within a retail/FMCG store operations environment

Education:

• Essential: Grade 12
• Desirable: Maths 50% and English 50% at Grade 12 level