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  • Posted: Jul 2, 2020
    Deadline: Not specified
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    Imagine a world where people live healthier, more enhanced and protected lives… A world in which each organisation is a powerful influencer and responsible corporate citizen, committed to being a force for social good. As a leading innovator in healthcare, wellness, insurance, investments, financial and life planning, Discovery works ceaselessly to...
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    Support Analyst - Insure Systems

    Key Purpose
    Application support analysts provide application maintenance and support to organizations and companies to minimize service disruption and facilitate operations.
    They investigate problems with software applications, diagnose root causes, and work on fixing them. Their job entails the development and integration of various code fixes that can be reused by any staff involved in a similar function.
    Application support analysts are also responsible for identifying known errors and problem trends and for finding permanent solutions. They frequently help with training of new staff and provide expert advice and support to departments across the organization. They are also tasked with defining application support standards and processes and writing the related documentation.

    Areas of responsibility may include but not limited to

    • Provide support to business users and investigate data discrepancies and application errors, and propose modifications and enhancements to existing applications to improve their functionality or address any issues that arise.
    • Primarily responsible for accurate problem identification, system fixes, and resolution.
    • Implements a wide range of creative solutions and uses judgment based on deep technical knowledge to determine the best course of action to resolve technical issues that pose a significant risk to the firm and/or affect a large number of users
    • Conduct issue resolution, root cause analysis and remediation.
    • Working closely with cross functional teams across the organization.
    • Knowledge of the production support processes such as incident case management, logging, prioritization of issues and status updates to various levels of management.
    • Escalation Level Production Support duties; optimize application's stability and performance through utilization of internal and external resources.

    Personal Attributes and Skills

    • Knowledge
    • An understanding of mobile technology and systems
    • MS Office
    • Proficient in written and spoken English and/or Afrikaans
    • Specialist knowledge of technical applications
    • Proficient understanding of operating systems, computers and applications software

    Skills

    • Time Management
    • Telephone etiquette
    • Communication
    • Listening
    • Conflict handling
    • Soft-skills
    • Report writing
    • Technical skills

    Essential

    Education and Experience

    • Matric
    • IT/Software qualification
    • 1-2 years’ experience as a Support Analyst
    • SQL knowledge with at least 1 year experience

    go to method of application »

    Configuration Manager

    Key Purpose
    Vitality Group is a global organization that has adopted a modern, multi-region cloud-native architecture to deliver the vitality solution to its Global customers. The purpose of this role is to define, codify and centralize all verified configuration under the discipline of configuration management which will serve as inputs for automated provisioning and deployments. This includes configuration stored in source code repositories, artifact repositories and discovered resources in the CMDB.

    Key Outputs

    • Establish configuration management process that ensures configuration changes are approved and verified before deployment.
    • Identifying and Cataloguing system-wide configuration dependencies and rules across environments
    • Reporting on configuration inconsistencies and invoking remediation steps to correct
    • Monitor configuration consistency to avoid configuration drift
    • Ensure that binaries, packages and versions are verified and supported
    • Developing and maintaining the versioning standard and integrity of build scripts, infrastructure provisioning scripts, software configuration scripts (application and database) and deployment configuration files.
    • Manage configuration polices as configuration as code
    • Leverage discovery tools to verify that the configuration provisioned and deployed is correct
    • Conduct configuration audits across environments to understand configuration drift or items not under configuration control that supposed to be
    • Provide reporting on resources that attract costs and their net financial impact (trends, increase or decrease)
    • Establish a configuration management system that can queried for configuration data across environments
    • Analyse configuration item data, configuration item relationships, identify data inconsistencies or anomalies, and report on data discrepancies
    • Work with the configuration owners to verify version of configuration
    • Reconcile configuration items from other trusted data sources into the CMS
    • Participate in Capacity and Fault tolerant initiatives
    • Participate in Procurement and Financial Management activities

    •  

    Technical Competencies

    • Strong Cloud computing background
    • Strong Reporting and Data Analysis skills
    • Have a practical understanding of source code repositories, artefact repositories and ITIL CMDB
    • Have a practical understanding of configuration as code and management thereof.
    • Have a practical understanding of DevOps and CI/CD related processes
    • Have a practical understanding of a Microservices Architecture
    • Have a practical understanding of Site Reliability principles and processes.

    •  

    Qualifications And Experience

    • ITIL or CMMI qualification (preferably on configuration management)
    • +5 years’ experience in working with configuration as code.
    • +3 years working with Cloud Services
    • +3 years working in within a Microservices based environment
    • Qualification in software development
    • Experience in supporting cloud-native enterprises
    • Experience in designing and implementing a Configuration Management System

    Method of Application

    Use the link(s) below to apply on company website.

     

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