Job Openings at Air Liquide

How will you CONTRIBUTE and GROW?

• The Production Manager will be accountable for safety, reliability and efficiency of the production of the facility. Additionally, the Production Manager will be accountable for the overall safety on the sites under his/her control.

Production

• Responsible to ensure that productivity in all these facilities is measured and improved. Will lead continuous improvement in the facilities under his/her control.
• Analyses production demand, inventory and manufacturing deadlines and costs to set up relevant products filling planning.
• Is responsible to manage costs within various facilities in line with annual budgets 
• Manage raw materials availability, losses and usage at various facilities
• Manages cylinder inventory at the site level of the sites under his/her control.
• Plans organization of the daily production resources, ensures each employee qualification and authorization to perform assigned tasks. 

Reliability

• Ensures reliability of production facilities within his control, manages up time, raw material control etc.
• Makes sure the filled products meets required level of quality.
• Plans and advises analytical resources (instrumentation and personnel if needed)
• Checks production and quality indicators, ensures statistical process control. 
• Reviews individual operation performance and motivates each for improved productivity
• Ensures that preventive maintenance is conducted and adhered to by all plants under his control
• Ensures the periodical update of analytical methods and instrumentation to reach best and reliable results with a minimum of resources

Resources and Training

• Reviews each job's responsibilities of the plant and identifies and/or checks required qualifications and competencies to perform the job in accordance with country, regulation and group IMS procedures
• Ensure that operations team training requirements are met.
• Ensures that training and qualification program are implemented and that quality procedures are followed by all the staff of the plant.

Safety, Quality and Regulatory Compliance

• Participates in industrial audits of the facility and presents requested documents to auditors.
• Ensure that all audit corrective actions implemented are effective and within the stipulated time frame.
• Analyses results of audits and plan corrective actions to emphasize continuous quality improvement
• Implements preventive & corrective measures to improve safety and further to customer claims
• Promotes the safety objectives in line with AL South Africa yearly HSE plan as a first priority
• Ensure safe handling, storage and filling of cylinders
• Ensure that EIS are fully operational and maintained
• Ensures that all facilities under his control comply to the local regulatory requirements i.e. permits to operate, accreditations, 
• Ensures that the facilities under his control follow and comply with the AL IMS Mastering Process
• Identifies areas of improvement for each of the operations in collaboration with each facility manager concerned

Educational requirements

• Education: Matric Certificate and BSc/BTech Eng (Chemical/Mechanical/Electrical)

Experience

• 3 - 5 yr Industrial operation 
• 6 to 10 years line management experience in industrial activities
• 4 - 8 yr Strong team management or supervisory experience
• Knowledge of Occupational Health and Safety Act of RSA
• Knowledge of Pressure  Equipment Regulations
• Knowledge of the Labour Relations Act
• Managing unionised operations 

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How will you CONTRIBUTE and GROW?

• In this position the incumbent will manage the Customer Call Centre ensuring efficient order management, timeous resolution of customer complaints and queries, and relevant KPI monitoring and reporting. The incumbent will respond to emails and web portal questions using guidance from AL written policy in a timely and professional manner and resolve customer complaints in accordance with processes.
• Solve or re-direct various customer queries according to AL sales policy, entity procedures, answering the customer or transfering to the relevant employee. Update the Sales Management System and inform relevant employees of this (Industrial operations, Account Managers, Reseller Account Manager)
• Perform the registration of customer claims, ensure the follow-up according to quality procedures and ISO policy. Process delivery notes and STO. Enter orders on the system in a timely and accurate manner and get approval from Industrial Operations before committing delivery to the customer. Invoicing and receiving and capturing of delivery notes on the system. Acts as a liaison between customer and operation team to ensure satisfactory resolution whenever possible
• Participate to spot marketing campaigns while required to support outbound call staff. Initiate and perform cylinder desk audit in response to customer cylinder disputes. Assign cylinder desk audits and document in accordance with local audit policies and forwards to the Sales team. Maintain daily outstanding order records, delivery notes, product schedule and ensure all DNs and STOs are captured timeously utilizing the Incompletion Log and Outstanding STO reports. Generating of quotes for existing customers (hardgoods and PG)
• Customer contact for short deliveries, non-deliveries, delivery delays, truck break-downs, ETA of deliveries and any other communication affecting delivery. Border documents for Swaziland, Botswana and Mozambique. Processing of intercompany purchases between PTY and HC. Responsible for the entire new allocation process to customers which includes completion of 229 form, ensuring it is authorised by Sales Manager and then sent to Asset Manager.  Follow up if no response received within 2-3 days.  Liaising with customers regarding the progress and then creating the order in the system. Process all new allocations for all of SA to Hubs / Depots

Educational requirements

• Customer service qualification/Tertiary qualification
• Matric

Experience

• 2- 3 years experience in Business or Sales