Job Openings at Amazon Web Services

Description

• Amazon has built a reputation for excellence with a mission to be the earth’s most customer-centric company, a company that customers from all over the globe will recognize, value, and trust for both our products and our service. Amazon Web Services (AWS) is carrying on that tradition while leading the world in cloud technologies.
• The AWS Incident Detection and Response team is part of the ASPIRE organisation within AWS Support, and is dedicated to offering eligible AWS Enterprise Support customers proactive engagement and incident management to reduce the potential for failure and to accelerate recovery of critical workloads from disruption.
• We achieve these objectives by working closely with customers to develop runbooks and response plans customized to the context of each workload onboarded to the service.
• Onboarded workloads are monitored 24x7 by a team of Incident Management Engineers (IMEs) to detect and engage customers on a call bridge within 5 minutes of a critical alarm.

ABOUT YOU

• Incident Management Engineers have a broad skill set with demonstrated career progression and a proven track record of delivering results. The successful candidate will possess strong analytical acumen, solid technology experience, superb business judgment, strategic account ownership and a propensity to dive deep to solve complex problems. You will also have a passion for creating/providing a world class experience for our customers.
• The candidate must understand the competitive and industry landscape and must have the leadership presence and communication skills to effectively work with customers at all levels of their organization. You must be a self-starter and able to execute at both a tactical and strategic level – with a strong attention to detail.
• This is a global role that requires excellent written and verbal communication skills and a passion and desire for leading the resolution of critical incidents. Your decisions are not only fundamental to helping protect our most critical customers but will help maintain the health of AWS customers worldwide.
• Finally, you are passionate about technology with a desire to learn more and do more with AWS.

ABOUT THE ROLE

• AWS Support is looking for a leader with a strong background in Incident Management and customer ownership to be there during the moments that matter for our most critical customers. We are looking for an Incident Management Engineer to join our team to provide incident response and account ownership. In this position, you will play a pivotal role in providing communication, emergency response, technical resolver engagement and incident management for our customers.
• Please note as a follow-the-sun organisation, IMEs work the core hours of 7am-3pm UTC. Successful applicants will be required to work some weekends (Sunday to Thursday, or Tuesday to Saturday), and public holidays.

Key job responsibilities

Every day will bring new and exciting challenges that include elements of:

• Drive the resolution of large scale customer impacting incidents as part of a team rotation
• Drive critical, complex customer escalations in situations that are sometimes technically challenging in collaboration with Engineering Teams.
• Provide critical incident response/management (including leading calls with internal/external participants) for customer’s critical workloads
• Contribute to Problem Records for customers
• Conduct continuous real-time proactive monitoring of customer metrics
• Prioritize, manage, and own emerging and developing customer issues from start to finish
• Monitor and manage communications during high impact events via relevant channels
• Collaborate with key stakeholders across AWS to improve the customer experience and develop mechanisms that support operational excellence
• Lead projects and teams to drive operational improvements
• Create and review documentation; design/influence new standard operating procedures
• Identify and troubleshoot recurring platform issues and own projects to drive improvements
• Mentor peers in your areas of technical and operational strength
• Perform other duties as required by the organization

About the team

• Diverse Experiences
• AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying

Basic Qualifications

• Bachelor's degree
• 4+ years of technical support experience
• 4+ years of communicating with and presenting to executive and senior audiences experience
• 3+ years of IT infrastructure management, incident management, or related experience
• 5+ years of data center, network engineering, and/or systems engineering experience
• Speak, write, and read fluently in Portuguese
• Master's degree in Computer Science, Computer Engineering, or Electrical Engineering, or 5+ years of verification in communication systems experience

Preferred Qualifications

• Experience performing complex business case analysis to justify technical decisions and presenting the justification to management in a high-level review
• Experience driving collaborative projects from conception to delivery
• Industry specific accredited certification(s) such as the AWS Associate level certifications
• Knowledge of ITIL/Lean Processes
• Ability to work in ambiguous environments
• Demonstrated critical thinking and logical problem solving skills
• Familiarity operating or designing distributed architectures with the ability to correlate system behaviors based on known inter-dependencies

go to method of application »

Description

• AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running.
• We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.
• You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
• We have an exciting opportunity for an ID Install Technician at our Cape Town data center cluster. This is an entry-level position and a unique chance to work in one of the most innovative and fast-paced data centers in the world.
• The Infrastructure Delivery (ID) team is responsible for the physical deployment and scaling of new data center infrastructure. As part of this team, you will be primarily tasked with installing cabling and new racks within the data center. You must be able to perform repetitive tasks and adhere to standard processes and best practices.
• You will work in a collaborative team environment and must be able to communicate effectively and support cross-team functionality.

Key job responsibilities

Key Responsibilities:

• Adhere to security and safety best practices in the data center
• Installation and testing of copper and Fiber Optic cabling
• Basic build and troubleshooting of network devices
• Creating/attaching labels and barcodes
• Managing inventory of related materials
• Adhering to defined escalation processes and standard operating procedures
• Use of internal workflow tools to track, update and complete work requests
• Working across multiple data center sites when required

Physical Requirements:

• This position has a physical component and may require working in cramped spaces or elevated locations
• Manual handling and lifting of equipment may be required (weight limits in accordance with regulations)
• Regularly work at heights and from ladders
• Work in noisy areas with hotter and colder temperatures than standard office environmental conditions

A day in the life

• You start by checking your work queue and picking up rack installation tasks for the day. Most of your time is spent on the data center floor — running cables, installing racks, and testing connections.
• You'll track your progress using digital tools and flag issues as they come up. Beyond the daily installs, you'll contribute to continuous improvement projects and help plan and coordinate incoming rack schedules.
• Some days bring unexpected challenges that need quick thinking. You'll work closely with your teammates and move between sites when needed. No two days are exactly the same.

About the team

Diverse Experiences

• AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Basic Qualifications

• 2+ years of computer hardware troubleshooting and repair experience
• 1+ years of computer networking experience
• High school or equivalent diploma

Preferred Qualifications

• Experience dealing effectively with customers during problem resolution and operating efficiently under pressure
• Experience working in a colocation data center facility

go to method of application »

Description

• The internship begins in August 2026 and has a duration of 12 months. Candidates must have completed a Bachelor's or Master's degree within the last 5 years
• We're on the lookout for the curious, those who think big and want to define the world of tomorrow. At Amazon Web Services (AWS), you will grow into the high impact, visionary person you know you're ready to be. Every day will be filled with exciting new challenges, developing new skills, and achieving personal growth in our AI-first cloud environment.
• Would you like to be part of a team dedicated to driving digital transformation and the adoption of Amazon Web Services (AWS) across EMEA?
• If you are passionate about cloud technologies, AWS is developing the next generation of cloud leaders through our Amazon Web Services (AWS) Commercial Sales Internship Program. The roadmap includes a detailed and structured experience, designed to provide in-depth learning and hands-on experience in Cloud sales and AWS services, as well as the opportunity to deliver long-term impact through the assignment of a business project utilizing innovative approaches and cutting-edge AI-first solutions.
• AWS offers an cutting-edge and motivating environment where you will have the exciting opportunity to advance in your career, support the growth of AWS customers, and help shape the future of emerging cloud and AI technologies.
• This paid internship will give you the chance to take on a unique internship project, enabling you to make a tangible impact and encourage you to build and innovate in the Amazonian way. The program features a rotation structure, exposing you to different aspects of our organization and various AWS service areas. Alongside this, you will be supported by members of our EMEA internship community, working in agile teams with access to mentoring, learning, and shadowing opportunities.
• Unemployed before joining the internship program.
• Under 35 years old at the time of application.
• Qualification must be from an accredited institution of higher education. Must have completed a higher education qualification in a related field (Minimum NQF level 4-6 qualification).
• In line with applicable legislation, preference will be given to eligible applicants from designated groups (that is Black people (used as a collective term for Africans, Coloureds, Indians and Chinese) women, and persons with disabilities who are citizens of South Africa). Appointments will be made on merit and in accordance with organisational requirements).

Key job responsibilities

What Makes You Future-Ready:

• Critical thinking and problem-solving abilities with a data-driven approach
• Digital innovation mindset with genuine curiosity about AI and emerging cloud technologies
• Showcasing resilience and adaptability in a dynamic and fast-paced environment
• Customer and stakeholder focus with strong communication skills
• Cross-functional collaboration capabilities to work across different teams and business units
• The program includes comprehensive training on AWS services, cloud computing concepts, AI-first methodologies, and hands-on practical exercises to solidify your learning. You'll develop strategic thinking capabilities, GenAI proficiency, and stakeholder management skills essential for success in our rapidly evolving AI environment.
• The successful candidate will be interested in a career in cloud technology, demonstrating learning agility, comfort with digital tools, and the ability to think strategically while remaining adaptable to new challenges and technologies that drive and grow AWS footprint with our customers
• A day in the life

Overview of the internship:

• Learn about the AWS solution portfolio (including earning certifications like the AWS Certified Cloud Practitioner and AWS Certified AI Practitioner) and the Amazon culture, with strong focus on AI services and innovative cloud solutions
• Rotation assignments across different business units and teams, collaborating with various team members to innovate
• Work within agile methodologies to deliver impactful business projects
• Build an understanding of customer challenges, requirements, and the potential value that can be delivered by AWS
• Differentiate and understand various IT roles and responsibilities in modern AI-first organizations

If you're insatiably curious and eager to learn, then you've come to the right place. Depending on your location, country, job status and other requirements, the following benefits may be available to you as an intern:

• Competitive pay
• Impactful project and internship deliverables with rotation opportunities
• Agile team collaboration and innovative project work
• Networking opportunities with fellow interns across different EMEA locations
• Internship events such as speaker series, intern panels, Leadership Principles sessions, Amazon writing skills sessions, and AI technology workshops
• Mentorship and career development

Basic Qualifications

• Speak, write, and read fluently in English
• Work 40 hours/week, and overtime as required
• Graduated from a Bachelor's or higher degree in the last 5 years
• Computer skills, including Microsoft Office (e.g., Excel, Word, etc.)

Preferred Qualifications

• Bcom/ Marketing/ IT qualification
• Sales experience no more than 2 year
• Interest in Sales: Previous professional, student organization, or academic experience that is sales related with interest in a sales career post-graduation
• Interest in learning AWS cloud and technical domains
• Good Communicator: You are comfortable talking with all different kinds of people, interests, and walks of life. You write clearly, listen well, and use the right tone for the audience.
• Self-Starter: You actively look for opportunities to improve and add value to your team and customers.

go to method of application »

Description

• At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build the place to find and buy anything online, this is your chance to make history.
• The Global Services team is looking for exceptional individuals to join our Controls team as Controls Engineer, responsible for the building automation systems within Amazon . If you are passionate about the Customer Experience, think and act globally and have the ability to contribute to major new innovations in the area of building controls and automation this is the challenge you are looking for!
• The ideal candidate will possess a /construction management, mechanical, electrical or technology background that enables him/her to undertake the challenges of sophisticated controls platforms and a demonstrated ability to think broadly and strategically in aligning building controls and automation with the larger objectives of the business.

Key job responsibilities

• Understanding of: electrical diagrams, control diagrams, building operations, control circuits, industrial HVAC.
• Ability to ascertain customer needs to help develop scope and specifications.
• Ability to manage scope of work relative to the site specifics and customer needs.
• Ability to manage engineering to determine the scope of work relative to the design intent of the customer needs.
• Ability to read and interpret specifications and implementing those specifications as they apply the work environment.
• Development of control panel BOM’s.
• Development of ISA sheets for temperature, level, flow, and pressure transmitters along with ISA sheets for control valves, positioners, analytical, and various other types of instrumentation.
• Development of drawings for control panels, power distribution, junction boxes. Included in the drawings are the general arrangement, internal layout, schematics and interconnection and wire diagrams.
• Development of logic diagrams in the International Automation format for complex logic devices such as Programmable Logical Controller and Distributed Control System.
• Preparation of cable, routing plans and schedules.
• Performing inspects, testing, and commission of the facility systems.
• Work individually and as part of a team to develop new products, support existing products, test and evaluate equipment.
• Provide technical assistance as needed to internal customers.
• Coordinate work internally within the department and externally with other departments to ensure on-time completion of projects within budget.
• Manage service contracts with various vendors.
• Must be business proficient in English.

A day in the life

• CE works on AWS leased owned or Colocation Datacenters. They install, commission , maintain the DCs . They work with Customers for innovation, service ensuring Control systems are available 24x7 , 100% of the time.

Infrastructure Services (AIS)

• AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running.
• We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.
• You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
• There’s nothing we can’t achieve in the cloud.

About the team

Diverse Experiences

• Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Basic Qualifications

• Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field, or 5+ years of data center or mission critical facilities (example: hospital, military facility, public safety facility, etc.) experience
• 2+ years of vendor management experience
• 2+ years of relevant work in a data center or other critical environment experience
• 2+ years of Microsoft Office including Outlook, Word, and Excel experience
• Travel up to 30% of the time
• 2+ years of experience with installation, configuration or servicing one or more of the following products; Siemens: Apogee, Honeywell: Building Controls, Trend: Building Controls, Schneider Electric: PowerLogic/Struxureware, Rockwell Automation: FactoryTalk, Tridium: Niagra, Eaton: Foreseer, ABB: Decathalon, Johnson Controls, Ignition.

Preferred Qualifications

• Experience managing technical projects consisting of 4 or more people totaling over a $250,000 budget
• Project Management Professional (PMP) or equivalent certification
• Demonstrated understanding of engineering documentation, electrical diagrams, and standard operating procedures.
• Demonstrated success in leading teams in construction or development environment. Ability to manage multiple (3-12) stakeholder deliverables, requirements, and navigate difficult situations.
• Demonstrated experience developing, managing, or validating performance specifications and requirements, communicate to vendors and make decisions using industry standard knowledge (Controls theory, protocols Modbus / BACnet, mechanical / electrical systems, passive infrastructure).

go to method of application »

Description

• Join our team of innovative Software Engineers and build the next generation service platforms for AWS, EC2 and our customers. These services are key components of the Amazon Elastic Compute Cloud (EC2) web service.
• Our platform handles a significant load of Internet traffic generated by internal and external customers that build their solutions on EC2. On any given day we use Java, Kotlin, Typescript, Python, Ruby, Go and C++ as well as various Native AWS services and Amazon-internal tools. We don't expect you to be an expert in, or know all these technologies, but we do expect you to have strong programming fundamentals and be excited to learn about these technologies.
• Our team invents, designs and builds software that is stable, scalable and performant. We write and support code that is easy to understand with solutions that are pragmatic. We keep a high bar in code reviews to ensure high quality code.
• Engineers in our teams have great ownership, a drive to innovate and aim to have resounding impact in whatever we build.
• As a member of this team, you will own and contribute to the development of quality designs & solutions, solving complex problems. You are able to operate with limited guidance and take a long term view of your team’s services and how they fit into the broader architecture. The services that your team own are used by many teams and you will have opportunities to work and influence engineers and teams outside of your own team to build out EC2 architecture that supports Amazon scale business needs.
• We follow a DevOps model and we assign projects and tasks based on what will help each team member develop into a more well rounded engineer that will enable them to take on more complex tasks in the future. This position includes on-call duties which is on rotation with the rest of the team. Our team values work-life balance.
• As an Amazonian, you will enjoy interacting with some of the most talented engineers in our industry through breakfast talks and demos, internal communities and extensive training material that spans all aspects of our business.
• We are looking for a new teammate who is enthusiastic, curious, empathic, motivated and reliable. The development opportunities are plentiful and we're only just starting to scratch the surface. If this sounds intriguing to you, then come build with us.

Utility Computing (UC)

• AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry.
• As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS. Within AWS UC, Amazon Dedicated Cloud (ADC) roles engage with AWS customers who require specialized security solutions for their cloud services.

About the team

• Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge-sharing and mentorship. Our senior members enjoy one-on-one mentoring and thorough, but kind, code reviews. We care about your career growth and strive to assign projects that help our team members develop your engineering expertise so you feel empowered to take on more complex tasks in the future.

Diverse Experiences

• AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Basic Qualifications

• 3+ years of non-internship professional software development experience
• 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
• Experience programming with at least one software programming language

Preferred Qualifications

• 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
• Bachelor's degree in computer science or equivalent

go to method of application »

Description

• Amazon has built a reputation for excellence with a mission to be the earth’s most customer-centric company, a company that customers from all over the globe will recognize, value, and trust for both our products and our service. Amazon Web Services (AWS) is carrying on that tradition while leading the world in cloud technologies.
• The AWS Incident Detection and Response team is part of the ASPIRE organisation within AWS Support, and is dedicated to offering eligible AWS Enterprise Support customers proactive engagement and incident management to reduce the potential for failure and to accelerate recovery of critical workloads from disruption.
• We achieve these objectives by working closely with customers to develop runbooks and response plans customized to the context of each workload onboarded to the service.
• Onboarded workloads are monitored 24x7 by a team of Incident Management Engineers (IMEs) to detect and engage customers on a call bridge within 5 minutes of a critical alarm.

ABOUT YOU

• Incident Management Engineers have a broad skill set with demonstrated career progression and a proven track record of delivering results. The successful candidate will possess strong analytical acumen, solid technology experience, superb business judgment, strategic account ownership and a propensity to dive deep to solve complex problems.
• You will also have a passion for creating/providing a world class experience for our customers. The candidate must understand the competitive and industry landscape and must have the leadership presence and communication skills to effectively work with customers at all levels of their organization. You must be a self-starter and able to execute at both a tactical and strategic level – with a strong attention to detail.
• This is a global role that requires excellent written and verbal communication skills and a passion and desire for leading the resolution of critical incidents. Your decisions are not only fundamental to helping protect our most critical customers but will help maintain the health of AWS customers worldwide.
• Finally, you are passionate about technology with a desire to learn more and do more with AWS.

ABOUT THE ROLE

• AWS Support is looking for a leader with a strong background in Incident Management and customer ownership to be there during the moments that matter for our most critical customers. We are looking for an Incident Management Engineer to join our team to provide incident response and account ownership. In this position, you will play a pivotal role in providing communication, emergency response, technical resolver engagement and incident management for our customers.
• Please note as a follow-the-sun organisation, IMEs work the core hours of 9am-5pm AEST. Successful applicants will be required to work some weekends (Sunday to Thursday, or Tuesday to Saturday), and public holidays.

Key job responsibilities

Every day will bring new and exciting challenges that include elements of:

• Drive the resolution of large scale customer impacting incidents as part of a team rotation
• Drive critical, complex customer escalations in situations that are sometimes technically challenging in collaboration with Engineering Teams.
• Provide critical incident response/management (including leading calls with internal/external participants) for customer’s critical workloads
• Contribute to Problem Records for customers
• Conduct continuous real-time proactive monitoring of customer metrics
• Prioritize, manage, and own emerging and developing customer issues from start to finish
• Monitor and manage communications during high impact events via relevant channels
• Collaborate with key stakeholders across AWS to improve the customer experience and develop mechanisms that support operational excellence
• Lead projects and teams to drive operational improvements
• Create and review documentation; design/influence new standard operating procedures
• Identify and troubleshoot recurring platform issues and own projects to drive improvements
• Mentor peers in your areas of technical and operational strength
• Perform other duties as required by the organization

Basic Qualifications

• Speak, write, and read fluently in Spanish
• 4+ years of technical support experience
• 4+ years of communicating with and presenting to executive and senior audiences experience
• 3+ years demonstrable Major Incident / Problem Manager Experience for organizations that run mission critical applications
• 4+ years of experience in Support Engineering, Network Engineering, Solutions Architecture, or similar IT role.
• Degree in Computer Science, Information Science/Technology, Communications Engineering, Business, or a related field (or 6+ years of relevant work experience)

Preferred Qualifications

• Industry specific accredited certification(s) such as the AWS Associate level certifications
• Knowledge of ITIL/Lean Processes
• Ability to work in ambiguous environments
• Demonstrated critical thinking and logical problem solving skills
• Experience driving collaborative projects from conception to delivery
• Familiarity operating or designing distributed architectures with the ability to correlate system behaviors based on known inter-dependencies
• Ability to review complex technical details regarding ongoing issues/events and convey the key details to senior stakeholders to facilitate real-time decision making