Job Openings at Concentrix

Job Description

• The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.

Essential Functions/Core Responsibilities 

• Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
• Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved  at a minimum weekly
• Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations
• Communicate expectations to employees and provide timely updates
• Provide subject matter expertise in handling escalated customer calls as needed
• Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities
• Stay current on internal work processes, policies and procedures. Attend required manager development training
• Promote the Concentrix values through both behavior and attitude, including being an advocate for team members

Candidate Profile 

• minimum 6 months international collections experience advantageous
• Team Leader experience preferred
• Highly motivated individual with skills to develop and coach team members to achieve performance expectations
• Work well under pressure and follow through on items to completion
• Strong communication skills, both written and verbal
• Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable
• Ability to mentor, coach and provide direction to a team of employees
• Willingness to work a flexible schedule

End Date: December 21, 2025

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Job Description

Essential Functions/Core Responsibilities 

• Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
• Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved  at a minimum weekly
• Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations
• Communicate expectations to employees and provide timely updates
• Provide subject matter expertise in handling escalated customer calls as needed
• Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities
• Stay current on internal work processes, policies and procedures. Attend required manager development training
• Promote the Concentrix values through both behavior and attitude, including being an advocate for team members

Candidate Profile 

• Experience in Team Leader role or similar would be advantageous
• Sales experience essential
• Highly motivated individual with skills to develop and coach team members to achieve performance expectations
• Work well under pressure and follow through on items to completion
• Strong communication skills, both written and verbal
• Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable
• Ability to mentor, coach and provide direction to a team of employees
• Willingness to work a flexible schedule

End Date: December 18, 2025

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Job Description

• The Sr. Manager Training has management responsibility for a single or multiple team(s) of Client Training Associates providing the first line of technical support to clients using our product. The Sr. Manager, Quality is responsible for the overall direction, coordination and evaluation of all Quality Leadership employees in the applicable portfolio or vertical. This position develops comprehensive processes with appropriate linkages to organizational and operational efficiencies, effectiveness and contributing to business scorecard outcomes. He/she ensures compliance to client quality measures and sales/service performance and manage overall operation of Quality Team across multiple verticals, clients with programs across multiple sites or geographies within those verticals.

This role is based on site in Johannesburg and you will be required to work flexible shifts between the hours of 3pm to 1am (aligned to US working times)

• Manage the training team on issues and assignments, listen to needs and concerns of team members, resolve issues, and be responsible for the coordination of backlog/live support schedules to facilitate a smooth transition to the product
• Oversee training of internal and external customers as needed on various aspects of the product and provide subject matter expertise to other departments with product overview and conversion mapping
• Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws; this includes interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
• Manage staff to provide appropriate scheduling of trainers for conversions
• Design and implement course agendas for each class and communicate course content outlines to customer and trainers
• Modify curriculum content and materials to meet variable learner needs and satisfy customer goals
• Meet with assigned trainers to review schedules and specific client information
• Lead status meetings and relay pertinent information to rest of the team
• Manage any issues or conflicts with customer or other Concentrix’ personnel
• Analyze customer class attendance and trainer evaluations completed by the customer and take appropriate corrective action, if necessary
• Conduct performance reviews with trainers based on customers’ written training evaluations
• Conduct internal training classes in order to keep staff up to date and informed on product knowledge
• Provide competent software support for clients, which requires rapid problem identification and resolution
• Select, train, develop, and manage performance of direct reports in area of specialty; and mentoring, coordinating, planning, and providing direction for work group(s) in accordance with the organization's policies and applicable legal requirements
• Achieve profitability and client satisfaction objectives by applying consultative and needs analysis skills to recommend optimal process solutions (training and operational processes) to achieve account metrics and high client satisfaction scores
• Recommend modifications to organizational policies and procedures and reinforce the company’s direction, vision, and values; partner with process owners and respective supporting personnel to formulate and implement process management procedures, goals and objectives
• Create departmental goals, objectives, and  strong relationships with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners)
• Ensure appropriate staffing and utilization of Quality staff to achieve budget and forecast assumptions for the Quality Organization
• Participate in existing client and client prospect presentations on quality initiatives and methodologies
• Integrate Corporate Quality activities with other  organizations such as Operations, Resource Units (Analytics, Learning,) globally
• Oversee training of internal and external customers as needed on various aspects of the product and provide subject matter expertise to other departments with product overview and conversion mapping.    
•  Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws; this includes interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
• Manage staff to provide appropriate scheduling of trainers for conversions
• Design and implement course agendas for each class and communicate
• Course content outlines to customer and trainers
• Modify curriculum content and materials to meet variable learner needs and satisfy customer goals
• Meet with assigned trainers to review schedules and specific client information
• Lead status meetings and relay pertinent information to rest of the team
• Manage any issues or conflicts with customer or other Concentrix’ personnel
• Analyze customer class attendance and trainer evaluations completed by the customer and take appropriate corrective action, if necessary
• Conduct performance reviews with trainers based on customers’ written training evaluations
• Conduct internal training classes in order to keep staff up to date and informed on product knowledge
• Provide competent software support for clients, which requires rapid problem identification and resolution
• Select, train, develop, and manage performance of direct reports in area of specialty; and mentoring, coordinating, planning, and providing direction for work group(s) in accordance with the organization's policies and applicable legal requirements
• Achieve profitability and client satisfaction objectives by applying consultative and needs analysis skills to recommend optimal process solutions (training and operational processes) to achieve account metrics and high client satisfaction scores
• Recommend modifications to organizational policies and procedures and reinforce the company’s direction, vision, and values; partner with process owners and respective supporting personnel to formulate and implement process management procedures, goals and objectives.
• Create departmental goals, objectives, and  strong relationships with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners)
• Ensure appropriate staffing and utilization of Quality staff to achieve budget and forecast assumptions for the Quality Organization
• Participate in existing client and client prospect presentations on quality initiatives and methodologies
• Integrate Corporate Quality activities with other  organizations such as Operations, Resource Units (Analytics, Learning,) globally

What You'll need...

• Telecommunications experience - local or international essential
• US working hours - essential
• Remotely managing an account
• 2 Years Senior Training and or Quality Management experience in the BPO sector - Essential

End Date: December 24, 2025

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Job Description

• Are you looking for an opportunity to jumpstart your career in the International Sales industry? 
• Now is your time to shine with Concentrix in this exciting opportunity to join our dynamic team as a Sales Advisor working on an internationally innovative campaign. 
• You will earn uncapped commission plus a basic salary of R8500. 
• This opportunity is for those who enjoy working at night as well as weekends (Saturdays, Sundays & Public Holidays) with a night shift allowance and subsidized company transport for night shifts. 

You’ll be working on-site from our vibrant Cape Town office, where creativity meets cutting-edge technology. All the while, you’ll become part of a community of like-minded individuals who become friends for life.

What you will need for this Role:

• 12 months Customer Service BPO with upselling (essential)
• Experience with working Night Shift/USA hours  
• Proficient in English verbal and written communication 
• Passed Grade 12 
• A clear criminal record 
• Computer literate 
• Have a passion for sales 
• Are self-motivated and highly responsible 

What’s in it for you
In this role, we offer benefits that help you support your unique lifestyle:

• A monthly salary of R8 500 
• Uncapped Commission 
• Medical aid for the main member / Medical Insurance for the employee and two dependents 
• Pension Fund 
• Group life cover 
• Subsidized transport 
• Fantastic Employee Assistance Programme (EAP) 
• Access to financial well-being sessions, will-writing sessions and stress management sessions 
• Team building and upskill training opportunities 
• Interactive and inclusive company culture 
• Access to our world-class cafeterias and recreational areas 
• Access to our on-site nurse 

What you will do in this role

• Offer customers additional products whilst providing an excellent service 
• Establish customers’ needs to in order to sell the right product 
• Assist customers with promotional enquiries 
• Responsible for retaining customers and selling additional products and services 
• Providing excellent customer experiences at all times 
• Verifying and updating customer information 
• Work toward targets aligned to KPIs 
• Taking ownership of high-profile, escalated cases from beginning to resolution 
• Consistently applying agreed behavioural and compliance standards 
• Sharing knowledge and skills with other members of the team 
• Proactively offer solutions to any issues or concerns that customers might face