Job Openings at Department of Tourism

REQUIREMENTS :

• A recognised NQF Level 7 qualification in Public Administration, Tourism Management or relevant qualification.
• 5 years’ experience in the field of consumer complaints of which 3 years must be at a supervisory level. Legal Background and Management Experience.
• Knowledge of Tourism, legislations and authorities pertaining to consumer complaints, labour and financial legislation, stakeholders and intergovernmental relations, understanding of government policies.
• Skills: Strategy development and analysis, Research, Project implementation evaluation and reporting, inter-governmental relations, coordination, change management, communication, client orientation, people management, negotiation. A valid driver’s license (Persons with disabilities that prevent them from driving will still be considered). 

DUTIES :

• In order to develop and implement a well-managed tourism complaints management system for mediation of tourism complaints, the successful candidate will be responsible for: Management of the mediation of tourism complaints.
• Establish and maintain a mechanism to receive and document all tourism complaints and referrals. Establish and maintain a working modus operandi with relevant authorities and codes of practices.
• Compile and generate quarterly tourism complaints reports highlighting statistical trends and patterns. Coordinate all policy matters pertaining to tourism complaints in collaboration with Legal Services where relevant and monitor the outcomes.
• Identify government interventions, norms and standards, guidelines, codes of practice, international best practice and regulations for consideration and implementation. Co-ordinate and monitor complaints outcomes. Accreditation of schemes or arrangements to resolve tourism complaints. Project and People Management. 

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REQUIREMENTS :

• A recognised NQF 6 qualification Tourism Management or Social Studies. Three (3) years of relevant experience in a related environment.
• Knowledge of domestic tourism environment. Understanding of Social Tourism as a tourism concept; Tourism and related industry policies e.g. Domestic Tourism Growth Strategy, Social Tourism as tourism concept and guidelines; Public sector governance instruments. Supply Chain/procurement policies. Inter-Governmental Relations. Strategic partners in Social Tourism. Project/event management.
• Strong networking and stakeholder management. Professional presentation skills. Report writing. Database management. Desktop research. Communication skills. A valid driver’s licence (Persons with disabilities that prevent them from driving will still be considered). 

DUTIES :

• The successful candidate will be responsible for administering the development and implementation of action plans to support strategy implementation, aligned to national objective; Coordinating the alignment of Domestic Tourism strategies and tourism sectoral strategies; Assisting in identifying the implementation mechanisms of tourism sector strategies; Developing progress reports on the implementation of tourism strategies;
• Assisting in the facilitation of impact assessment and reporting; Conducting and facilitate impact assessment workshops; Contributing to the implementation of the Domestic Tourism Growth Strategy to track and advise on the line implications; Facilitating continuous reporting on the progress of Social Tourism growth programme; Conducting Social partners Stakeholder Engagements;
• Participating in the implementation of the Departments Stakeholder Relations management Strategy for the public and private sector; Facilitating the development of a comprehensive and reliable stakeholder contact management system for the Department; Conducting stakeholder engagements; Facilitating the development and maintenance of a stakeholder database for the Department; Providing administrative support in the establishment of strategic partnerships to support and promote Social Tourism initiatives;
• Participating in the identification of relevant sector Departments for coordination in support of Social Tourism; Facilitating the schedule of external stakeholders’ activities including relevant stakeholder fora, meetings, event and conferences to ensure participation of the identified partners; Contributing to the drafting of a stakeholder consultation framework with regards to Social Tourism development interventions;
• Administering the implementation of interventions to improve access to tourism experiences and information for people from designated groups i.e. Senior Citizens, the indigent, Women and Youth; Conducting the dissemination of tourism information to the public including the relevant policies and regulatory frameworks; Updating the tourism information database to validate the information provided to the public ; Follow up on requests for information to ensure satisfactory response;
• The rendering of general secretariat and logistical support services; Arranging and provide secretariate support to management and other meetings in the branch; Taking note during specific senior management and related meetings; Compiling and submit minutes and agendas; Reporting on the progress of implementation and on projects.