Job Openings at FNB South Africa

Job Description

To direct and manage the local market and own Branch's resources in line with the Bank's short- and long-term plan policies and values with a view to generating the highest return on capital employed.
Promoting customer loyalty by providing a superior customer experience and identifying and promoting new business, in order to ensure future growth without incurring unmanageable risks.

• Identify and utilise opportunities for revenue growth to deliver on sales targets.
• Contribute to the development of a budget aligned to operational delivery plans, monitor effectiveness, and report on variances.
• Develop new insights into situations and apply innovative solutions to make organisational improvements.
• Build brand awareness in the local market to increase awareness and sales opportunities.
• Manage people by executing management responsibilities and create an environment that encourages employee growth and performance excellence.
• Assess own performance through seeking timely and clear feedback and request training where appropriate.
• Develop, encourage and nurture collaborative relationships across the FRG.
• Identify opportunities to expand our customer base with creditworthy and potentially profitable customers.
• Provide appropriate banking solutions across the business to prospective clients.
• Develop new insights into situations and apply innovative solutions to make organisational improvements.
• Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation.
• Deliver internal and external customer service excellence through adherence to quality service standards.

Qualification and Experience:

• Relevant completed (NQF 6) Qualification - preferred Banking
• 4-5 years - Client Relationship Management

End Date: January 14, 2026

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Are you someone who can:

• Deliver exceptional experience and education to Private Clients on basic wealth creation, accumulation.
• Increase vertical sales index (VSI) and drive client retention and entrenchment through using contextual Money Management principles.
• Understand and market all financial services solutions within the relevant business offering.
• Assist with profit growth for the business through ensuring effective management of the leads pipeline.
• Produce consistently high-quality outputs within agreed deadlines.

You will be an ideal candidate if you:

• Minimum Qualification - Relevant NQF level 7 FSCA approved Degree.
• RE5 Regulatory Compliance Certificates with relevant COB (Class of Business) - Essential
• Preferred Qualification - Certified Financial Planner (CFP)
• Experience - 3 to 5 years' experience within a Sales/Service area of a financial environment.
• Strong background in Banking /Investment / Financial Planning / Wealth Management

You will have access to:

• Opportunities to network and collaborate.
• Earn basic guaranteed rewards with uncapped earning potential.
• Opportunities to innovate, provide appropriate banking and financial solutions across an allocated portfolio of clients.
• Identify Local and Offshore fiduciary opportunities and advise on client philanthropy.

We can be a match if you are:

• Able to build sound relationships based on trust and openness.
• Achieving revenue and profit targets by growing portfolio base, providing independent holistic advice, solutions that ensure revenue and profit growth in line with stated KPI's across the Insure, Investments, Loans & Transact Pillar and Products.
• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.

End Date: January 18, 2026 

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Job Description

• Welcome to FNB, the home of the #changeables.  We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

Responsibilities

• Deliver exceptional experience and education to Private Clients on basic wealth creation, accumulation.
• Increase vertical sales index (VSI) and drive client retention and entrenchment through using contextual Money Management principles.
• Understand and market all financial services solutions within the relevant business offering.
• Assist with profit growth for the business through ensuring effective management of the leads pipeline.
• Produce consistently high-quality outputs within agreed deadlines.

Essential Qualifications & requirements

• Minimum Qualification - Relevant NQF level 7 FSCA approved bachelor's degree.
• RE5 Regulatory Compliance Certificates with relevant COB (Class of Business) - Essential.
• Preferred Qualification - Certified Financial Planner (CFP).
• Complete and signed off on supervision by relevant KI.
• Experience - 3 to 5 years' experience within a Sales/Service area of a financial environment
• Strong background in Banking /Investment / Financial Planning / Wealth Management.

Required Skills

• Building trust-based relationships → Relationship-Driven
• Achieving revenue and profit targets through holistic advice across financial pillars → Financial Growth
• Creating a culture of service excellence and feedback → Service Excellence

Preferred Skills

• Entrepreneurial or incentive-driven mindset - Network and collaborate.
• Earn basic guaranteed rewards with uncapped earning potential.
• Innovate, provide appropriate banking and financial solutions → Financial Advisory & Innovation
• Identify Local and Offshore fiduciary opportunities and advise on client philanthropy → Fiduciary Expertise & Philanthropic Advisory

End Date: January 18, 2026

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Are you someone who can:

• Research new technology being used in the financial sector
• Develop prototype systems on which to test and prove the new technology
• Make recommendations of technology, vendors who can supply and support that technology as well as the use cases in which they can be used
• Maintain and share a knowledge base of financial technology, trends and news for the group
• Where bespoke applications are required, develop those applications to assist the treasury functions in the bank
• Participate with the broader community in the development of a blockchain platform for financial systems

You will have access to:

• Opportunities to network and collaborate.
• Work that is challenging
• Opportunities to be innovative.
• Resources to help you with your professional development.

We can be a match if you are:

• Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it
• A team player - you believe in the power of teams so you're always part of one, building and leveraging your networks.
• Think outside the box – have the ability to not be limited by your surroundings, problem solving is one of the key features that drive you.

You’ll be an ideal candidate if you meet the following requirements:

• BSc Eng, BSc Informatics degree or any other related qualification
• 7+ years’ solid experience in Java 8 or latest version
• SOAP and Restful Services
• BPMN experience (Camunda)
• JPA framework like Hibernate
• Docker and container orchestration tools like Kubernetes
• Gitlab, Spring boot, Microservices, Maven, CI/CD, NLP, Atlassian tools, Jira, Confluence, etc.
• SQL and Relational database experience
• Agile Development Methodology
• OCEP experience will be advantageous
• Kakfa exposure

End Date: January 16, 2026

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About the Role

• To deliver exceptional experience and education to Private Clients/Private Clients RMB clients on basic wealth creation, accumulation, and overall protection tactics to increase vertical sales index (VSI) and drive client retention and entrenchment through using contextual Money Management principles.

Responsibilities

• Deliver exceptional experience and education to Private Clients on basic wealth creation, accumulation.
• Increase vertical sales index (VSI) and drive client retention and entrenchment through using contextual Money Management principles.
• Understand and market all financial services solutions within the relevant business offering.
• Assist with profit growth for the business through ensuring effective management of the leads pipeline.
• Produce consistently high-quality outputs within agreed deadlines.

Essential Qualifications & requirements

• Minimum Qualification - Relevant NQF level 7 FSCA approved bachelor's degree.
• RE5 Regulatory Compliance Certificates with relevant COB (Class of Business) - Essential.
• Preferred Qualification - Certified Financial Planner (CFP).
• Complete and signed off on supervision by relevant KI.
• Experience - 3 to 5 years' experience within a Sales/Service area of a financial environment
• Strong background in Banking /Investment / Financial Planning / Wealth Management.

Required Skills

• Building trust-based relationships → Relationship-Driven
• Achieving revenue and profit targets through holistic advice across financial pillars → Financial Growth
• Creating a culture of service excellence and feedback → Service Excellence

Preferred Skills

• Entrepreneurial or incentive-driven mindset - Network and collaborate.
• Earn basic guaranteed rewards with uncapped earning potential.
• Innovate, provide appropriate banking and financial solutions → Financial Advisory & Innovation
• Identify Local and Offshore fiduciary opportunities and advise on client philanthropy → Fiduciary Expertise & Philanthropic Advisory

End Date: January 18, 2026 

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Are you someone who can

• Articulate and document business /systems requirements in a manner which is understood by all stakeholders, clearly articulate the business needs and at the appropriate level of detail.
• Must ensure use cases are correctly updated, services are tested and correctly mapped.
• Produce swagger docs where applicable
• Must be able to rapidly develop an insight into the platform and to communicate effectively with people who can provide that insight. Demonstrate good understanding of all elements that make up Business and IT system domain.
• Must be able to voluntarily participate, engage and/or propose solutions during JADs, project meetings, WR reviews & SA reviews. Able to ask the right questions.
• Must be able to independently approach stakeholders for seeking information.
• Ensure that models and standards are done according to accepted UML best practices, apply writing guidelines and templates (SRS, TWR and impact assessment.). Make sure documentation is up to date and is aligned to the ongoing changes to the requirements.
• Collaborate and work on enhancements to existing systems and work on projects from the ground up for brand new solution implementations.

You will have access to:

• Opportunities to network and collaborate with like-minded individuals
• Do work that is exciting and challenging
• Opportunities to be innovative
• Resources to help you with your professional development

We can be a match if you are:

• Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it
• A team player - you believe in the power of teams so you're always part of one, building and leveraging your networks

You’ll be an ideal candidate if you meet the following requirements:

• Able to apply critical solution-based thinking to solving problems.
• Familiar with UML (Sequence Diagrams, Context Diagrams and Low-level Design Documents) and Object-Oriented Design Foundations.
• Experience with Integration Patterns - APIs (SOAP and REST) using Json and XML, Queues, Batch.
• Database design - Ability to read and write SQL (basic-intermediate)
• Ability to create detailed Functional Specification Documents that enable the development of innovative, flexible, and efficient solutions of a business problem.
• Advance knowledge of the full SDLC.
• Experience in payments environment is essential
• Knowledge or exposure to ISO standards will be advantageous
• Collaborate effectively within a team and independently with stakeholders.
• Exposure to development languages, C# and JAVA (advantageous).
• Understand how to interpret XSD’s and swagger documents (advantageous).

End Date: January 16, 2026

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Job Description

To deliver an exceptional and efficient customer experience by proactively understanding customer needs, providing tailored product solutions, and directing customers to the most suitable service channels (including eChannels and self-service). Ensure all interactions align with established policies, processes, and service standards.

• Connect with our customers by living up to our brand promise of “how can we help you?” at all times. Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs
• Conduct themselves in an ethical manner at all times
• Adhere to the TCF (Treating Customer fairly) principles in all that you do
• Identify and sell/cross sell products aligned to customer needs
• Maximize channel optimisation opportunities identified aligned to customer needs  
• Ensure activities support cost containment and reduction
• Optimize every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions Optimize every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience
• This is short-term contract/temporary fill in post.

Qualification and Experience:

• Relevant completed (NQF 5) Qualification - preferred Banking
• 1-3 years - Client and Sales Experience

End Date: January 13, 2026

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Job Description

To design and implement comprehensive testing procedures for programs within a suite of applications, ensuring software quality and reliability. Contribute to the development of test plans, create detailed test cases, and execute testing activities to validate functionality, performance, and compliance with requirements.

• Deliver against operational and cost targets
• Prioritise resource allocation to minimise and reduce wastage
• Monitor costs for the financial year according to the operational plan
• Allocates and approves expenditure
• Review cost reports and resolves or explains variances to the budge
• Identify, control and escalate potential risks that may lead to increased costs
• Manage costs or expenses within approved budget to achieve cost efficiencies
• Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in
• Engage in cross-functional relationships to obtain and to provide work support
• Deliver customer experience excellence aligned to Organisational values and service standards
• Build professional long-term relationships with customers based on trust that builds the brand
• Collect and interrogate information and feedback to ensure full understanding of customer needs to deliver a quality service
• Deliver service that exceeds customer expectations through proactive, innovative and appropriate solution selection and application
• Provide customers with relevant information to keep them informed of products and service options
• Ensure compliance with relevant statutory, legislative, policy and governance requirements in area of
• accountability
• Ensure implementation of relevant policies, governance and practice standards across the business
• Maintain knowledge on relevant legislative amendments, industry best practices and internal compliance procedures and requirements
• Ensure compliance is adopted in terms of systems and procedures as laid out by organisation and review in response to audit findigns and changes
• Develops an understanding of risks and risk management approaches
• Implement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risks
• Educates others and makes suggestions for improvements
• Networks and participates in specialist risk forums where required
• Create test plan to include environments, number of resources to be assigned to  the project, high level test case and highlight the risks and assumptions
• Create the test procedure to be followed when executing the test cases
• Create design steps from test cases in the Quality Centre
• Execute system validation plans (new function) and liaise with the Business Analysts and technical teams in order to compile test scripts
• Execute all test activities for allocated projects
• Coordinate and execute all allocated test activities for projects
• Prepare and submit test plans for sign-off
• Ensure alignment between test environment and production environment
• Treat production issues as first priority
• Compile defect reports to highlight to the Stakeholders the number of issues raised
• Assess own performance against competencies and skills required delivery
• Identify development needs and select effective solutions to address own development need
• Prepare a personal development plan with management to implement and review as required
• Monitor own progress against development plan and measure impact of results
• Promote teamwork and inclusivity amongst team members and demonstrates behaviours that respect diversity
• Partner and collaborate with team members to achieve team success
• Share information and knowledge that benefits the team

End Date: January 14, 2026

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Job Description

To manage branch resources and implement operational policies and processes to maximise sales as return on capital employed; mitigate risks and ensure excellent customer experiences

• Drive and Monitor Operations and Migration to enable the Branch to achieve maximum operational effectiveness and influence effective digitisation of customers
• Measure and ensure compliance to Branch Audit and process and processes requirements to mitigate risk
• Manage people by executing management responsibilities and create an environment that encourages employee growth and performance excellence
• Identify opportunities to expand our customer base with creditworthy and potentially profitable customers
• Focus on providing optimal services and improving service delivery processes to meet or exceed customer expectations
• Prevent wastage and identify process improvements to contain and reduce costs

Qualification and Experience:

• Relevant completed (NQF 5) Qualification - preferred Banking
• 4-5 years - Operations

End Date: January 14, 2026 

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Are you someone who has experience in:

• OpenShift architecture experience, with cloud container solutions as advantageous
• To automate the processes between software development and IT teams to enable continuous delivery through designing, developing, testing and releasing software frequently, faster and more reliably in an agile environment.
• Develop IT solutions to meet business requirements and translate technical requirements into test cases, test scenarios and scripts. Execute, and document test plans.

Key Responsibilities:

• Evaluate new application packages and tools and perform research on best practices.
• Write scripts that will initiate and orchestrate the complete deployments of DEV, QA and Production environments.
• Install, configure and Integrate solutions with other applications and platforms outside the framework.
• Execute testing efforts across the life cycle. Design, develop, and implement reusable components.
• Perform script maintenance and updates due to changes in requirements or implementations.
• Set up and maintain the test environments for both manual and automated testing.
• Deploy new modules, upgrades and fixes to the production environment and build automated deployments.
• Perform moderate to complex tasks in support of one or more IT projects that require a singular area of expertise, in multiple technical environments within a specific business area.
• Assist in establishing requirements, methods and procedures for routine maintenance.
• Address issues identified by end users, create patches when necessary, and work through the backlog of customer-reported defects.
• Troubleshoot production problems and existing information systems to identify errors or deficiencies and develop solutions.
• Evaluate existing applications and platforms and provide recommendations for improving performance.
• Review modules for quality assurance and assist in defining DevOps and quality guidelines and standards.
• Facilitate automated testing.
• Automate deploys and feedback such as provisioning, application releases and installations.
• Create tight feedback loops to ensure issues and optimizations are communicated timeously.
• Monitor and evaluate all customer touch points to ensure the effectiveness of development operations principles.

We can be a match if you are:

• Able to work independently
• Self-starter and able to build relationships Have 4 to 5 years' experience in similar role

You will have access to:

• Opportunities to network and collaborate.
• Challenging work. Opportunities to innovate.

End Date: January 11, 2026

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Are you someone who has experience in:

• To assist in identifying, defining and maintaining the information security policy and baseline standards for FirstRand
• Experience in Cryptography hardware
• Cyber Security experience 

Key Responsibilities:

• Support IT Security leaders to participate in the FirstRand Bank Information Risk awareness program and to ensure that FirstRand staff are aware of information security risks
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME's, project managers and senior staff members by providing expert advice and consulting on all aspects of IT security
• Comply, understand, and implement all steps for the IT Information Security Processes and Procedures and meet governance in terms of legislative and audit requirements
• Assist and administer the implementation of control mechanisms, which enables Information Security Services to have a view of the status of information security within FirstRand
• Ensure all Information Security analysis and research are captured, recorded, and reported on to ensure correct actions are implementation and executed
• Assist in identifying, defining, and maintaining the information security policy and base line standards for FirstRand
• Maintain current knowledge of the Information Systems security industry's emerging technologies

You will be an ideal candidate if you:

• Have IT security experience
• Willingness to learn with a good attitude
• IT Security + Qualification

You will have access to:

• Opportunities to network and collaborate.
• Challenging Work.
• Opportunities to innovate.

We can be a match if you are:  

• Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to.
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.

End Date: January 11, 2026

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Overview of the role and requirements:

• To ensure effective installation, configuration, upgrade, administration, monitoring and maintenance of operating system software and hardware.
• This role serves as a technical function to support the SOC space within the Chief Digital Office Infrastructure and Security Services space
• Networking fundamentals is advantageous
• API knowledge is advantageous
• The successful candidate must have cloud experience  
• Cyber security experience will be beneficial
• Windows and Linux Operating Systems experience
• Splunk power user level none negotiable

You will be responsible for:

• Perform security review, with a specific focus on testing of major software components and their code.
• Utilisation of tools and technologies to conduct ethical hacking and penetration testing with a particular emphasis on custom developed web applications.
• Analysis of these test results and report on recommendations to rectify any vulnerabilities identified.
• Ensuring compliance to security standards within the business unit and within the organisation
• Consulting to projects in terms of identifying risks, vulnerabilities and controls for new developments.
• Identifying significant risks during the software development test cycle and implementing controls to mitigate these risks
• To research and assist in the implementation of security products within the organisation where appropriate.
• Perform functional and technical test analysis and testing (including regression) on security specific projects, incidents and work requests Weekly reporting on test progress
• To research and understand security best practices and how they are implemented in a corporate environment
• Maintain current knowledge of the Information Systems security industry’s emerging technologies
• Install and configure workstations and servers (IBM, HP, Dell). Perform daily capacity and health checks; maintain and customize software.
• Maintain backup systems in line with baseline standards to ensure business continuity.
• Monitor and control server and network hardware to prevent system downtime
• Manage group corporate server infrastructure and advise on security enhancements.
• Prevent unauthorized access and monitor for illegal intrusions.
• Ensure first-time resolution of customer queries and take ownership of follow-ups.
• Meet turnaround times while maintaining availability, reliability, and accuracy.
• Provide technically accurate product guidance and collect feedback to improve service.
• Propose process improvements to enhance service levels and customer satisfaction.
• Adhere to governance and compliance standards; escalate issues for resolution.
• Identify and escalate risks as part of routine operations.
• Identify and implement solutions to improve service delivery and quality.
• Complete administrative tasks and reporting accurately and on time.
• Create and review personal development plans with leadership.
• Stay updated on learning opportunities, product changes, and industry trends.

What you will need:

• 2 – 3 years experience in a similar role  
• Windows and linux certification

We can be a match if you can:

• Strong communication and interpersonal skills.
• Able to work under pressure
• Good stakeholder engagement

You will have access to:

• Opportunities to network and collaborate.
• Challenging Work.
• Opportunities to innovate.

End Date: January 12, 2026

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Are you someone who can :

• Deliver customer experience excellence in own service delivery aligned to Organisational values and service standards
• Ensure system, process and efficiency improvements (including innovations)
• Analyse system technical requirement
• Conduct a system requirement risk assessment
• Define, develop and document how business systems interface functionally
• Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation
• Control expenditure and identify process improvements to contain and reduce costs
• Develop, encourage and nurture collaborative relationships across area of specialisation
• Display and encourage an appreciation of teamwork and inclusivity
• Participate in planned activities that are appropriate for own development
• Ensure development and continuous value add improvement to operational processes
• Compile reports that track progress and guide business to make informed decisions
• Manages risks in own area of responsibility
• Creates solutions to meet customer demands to deliver internal and external customer service excellence through adherence to quality service standards

You’ll benefit from our changeable benefits like:

• Inspiring work environment
• Work that is challenging
• Space to make a difference.
• Opportunities to innovate.
• Focus on health and wellbeing (onsite wellness center, gym and crèche at our main campus to innovative employee wellbeing and financial fitness programmes)
• Resources to help you with your professional development.
• Generous leave policy
• Preferential employee banking rates
• When it comes to learning and development, we encourage our changeable to expand their knowledge, on their own, with others, in person or online.
• As for our workspace, it is immersive, collaborative, and energetic because at FNB, innovation is our lifeblood and change in our DNA.

End Date: January 17, 2026 

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Job Description

• To manage and support the sales and service team ensuring that they reach targets whilst adhering to compliance processes and procedures and providing exceptional customer service
• Provide operational support related to activities and initiatives that contribute to the overall growth and profitability of an area of work 
• Drive sales across product and campaign initiatives to exceed set targets 
• Deliver customer experience excellence aligned to Organisational values and service standards 
• Build professional long-term relationships with customers based on trust that builds the brand 
• Collect and interrogate information and feedback to ensure full understanding of customer needs to deliver a quality service 
• Deliver service that exceeds customer expectations through proactive, innovative and appropriate solution selection and application 
• Provide customers with relevant information to keep them informed of products and service options  
• Ensure full understanding of customer needs to deliver a quality service 
• Ensure customer service solutions are aligned to the business operational plan; Organisational values and service standards 
• Communicate how customer service solution will be implemented and secure buy-in  
• Ensure product knowledge and advice is technically accurate and provide customers with relevant information to keep them informed of products and service options 
• Ensure resolution of customer queries and complaints timeously and ownership of issues 
• Analyse customer feedback to help improve customer service Propose ideas to improve customer service 
• Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in  
• Engage in cross-functional relationships to obtain and to provide work support 
• Engage with customers to understand their unique requirements, drive value optimisation and advise best options for product integration and wealth management Manage the growth of active customer account base
• Ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability 
• Ensure implementation of relevant policies, governance and practice standards across the business  
• Maintain knowledge on relevant legislative amendments, industry best practices and internal compliance procedures and requirements 
• Ensure compliance is adopted in terms of systems and procedures as laid out by organisation and review in response to audit findings and changes 
• Develop an understanding of risks and risk management approaches 
• Implement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risks 
• Educate others and make suggestions for improvements 
• Network and participate in specialist risk forums where required  
• Improve business decisions by providing accurate and reliable business intelligence (information) together with analysing trends and data 
• Provide regular reports on the delivery of services against agreed service level agreements and in terms of overall customer targets 
• Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities 
• Understand competencies and skills required for own and employee's development and performance 
• Identify development needs and select effective solutions to address own and employee development needs 
• Ensure that each employee prepares a personal development plan that is implemented and reviewed as required 
• Provide on the job coaching and guidance 
• Participate and contribute to a development culture where information regarding successes, issues, trends and ideas are actively shared 
• Build and sustain collaborative working relationships with relevant peers and stakeholders to achieve productivity synergies 
• Participate in specialist communities of practice and contribute positively to own and organisational knowledge improvement 
• Manage team delivery against goals in the area of responsibility 
• Manage performance moderation, disciplinary action, recognition and retention processes in line with HR policies and procedures 
• Participate in Talent Management practices and processes in line with HR policies and procedures
• Implement employment equity plan targets in all recruitment and employee movement activities 
• Manage performance of employees by clearly defining goals and objectives and providing direction, coaching and regular feedback 
• Ensure skills are transferred to specific functions 
• Ensure conflict resolution and respond to complaints or concerns  
• Set relevant stretch goals for team and motivate achievement

End Date: January 14, 2026