Job Openings at Hello Group

Description    

• Hello Group is seeking to appoint a dedicated, foreign language–specific Customer Service Consultant to join our Call Centre Department. The ideal candidate must be able to communicate fluently in at least one foreign language (Chichewa and Shona) to support our diverse customer base.
• The Customer Service Consultant will be responsible for managing both inbound and outbound calls, handling customer inquiries, verifying and requesting source-of-funds documents, and accurately capturing detailed information into the bank’s ticketing system. In addition, the consultant will be required to authenticate customers when their banking information changes, provide language-specific assistance where needed, and ensure a high level of customer satisfaction while managing their assigned tickets.

Duties and Responsibilities    
Inbound & Outbound Calls:

• Providing language-specific support to customers, ensuring clear communication and understanding in the foreign language.
• Handle inbound customer inquiries and proactively manage outbound calls related to source of funds requests.
• Compliance: Ensure all processes follow the bank's compliance guidelines, particularly related to anti-money laundering (AML) and Know Your Customer (KYC) regulations.
• Customer Service Excellence: Maintain a high level of professionalism and customer service in all interactions to ensure customer satisfaction and loyalty.

Client authentication:

• Authenticate customers when there is a change in their banking information, following security protocols to protect client data.
• 2-part Verification of client: voice call and video call the client
• Attending to incoming calls

Ticket Management:

• Manage and prioritize daily tickets assigned by the team, ensuring timely follow-up with customers to request source of funds and resolve any issues.
• Request and verify source of funds documents from clients in compliance with the bank’s policies and regulatory requirements.
• Regularly follow up on tickets at least once a week.
• Document Verification: Check the accuracy and authenticity of the source of funds documentation provided by clients.
• Cross reference information, verify Bank statements, ID’s, POPS’ and payment notifications.
• Data Entry: Accurately capture and record detailed information received from clients into the bank’s ticketing system.

Minimum Requirements    

• Matric Certificate
• Fluent in at least one foreign language (Chichewa or Shona).
• Multiple Languages (Advantageous)
• South African citizen or foreign national with a valid work permit, asylum document, waiver, or slip.
• Customer service qualification (Advantageous)
• Knowledge of CRM Bank, OS ticket and Core Banking systems (Advantageous)
• Computer/Mobile Literate

Deadline:31st May,2026

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Purpose of the Role

• We are looking for a motivated and enthusiastic Junior Software Developer Intern to join our team. This role offers a unique opportunity to gain hands-on experience in software development while playing a key role in the organisation’s AI adoption and rollout strategy. The ideal candidate is passionate about technology, eager to learn, and excited about the transformative potential of artificial intelligence.

Duties and Responsibilities    
Software Development

• Assist in the design, development, testing, and deployment of software applications under the guidance of senior developers.
• Write clean, maintainable, and well-documented code in line with team standards and best practices.
• Participate in code reviews, debugging, and troubleshooting to improve software quality.
• Support the maintenance and enhancement of existing systems and internal tools.
• Collaborate with cross-functional teams to gather requirements and translate them into technical solutions.

AI Adoption & Rollout

• Support the planning, implementation, and rollout of AI tools and solutions across the organisation.
• Assist in evaluating and testing AI platforms, tools, and integrations to determine suitability for business needs.
• Help develop training materials, user guides, and workshops to drive AI adoption among staff.
• Provide first-line support and guidance to colleagues on the use of AI-powered tools and workflows.
• Monitor and report on AI adoption metrics, gathering user feedback to inform continuous improvement.
• Stay up to date with emerging AI trends, tools, and best practices and share insights with the team.

Skills & Competencies

Technical Skills

• Basic proficiency in one or more programming languages (e.g. Python, JavaScript, Java, C#, or similar).
• Familiarity with web development frameworks, databases, and version control systems (e.g. Git).
• Understanding of or keen interest in AI/ML concepts, tools, and platforms (e.g. ChatGPT, Copilot, cloud-based AI services).
• Exposure to Agile or Scrum methodologies is advantageous.

Soft Skills

• Strong communication and interpersonal skills with the ability to explain technical concepts to non-technical audiences.
• A proactive, self-driven attitude with a willingness to learn and adapt.
• Excellent problem-solving and analytical thinking abilities.
• Ability to work collaboratively in a team environment and manage multiple tasks.
• Strong attention to detail and commitment to delivering quality work.

What We Offer

• Hands-on experience in a professional software development environment.
• Direct involvement in cutting-edge AI initiatives and digital transformation projects.
• Mentorship and guidance from experienced developers and technology leaders.
• Opportunity for growth, learning, and potential full-time employment upon successful completion of the internship.
• A supportive and inclusive workplace culture that values innovation and continuous improvement.

Minimum Requirements    
Qualifications & Education

• A completed Diploma or Degree in Computer Science, Information Technology, Software Engineering, or a related field (preferred).
• Candidates with relevant certifications or demonstrable self-taught skills will also be considered.

Deadline:31st May,2026