Job Openings at Hollard Insurance

Role Objective:

To compile, analyze and report on management accounts to various stakeholders e.g. Finance Business Partners, Finance Heads, Divisional CFO, General Managers, Auditors and External Partners.

Key Responsibilities:

• Responsible for posting monthly journals
• Timely preparation of management accounts
• Manage the budget and forecasting process
• Timely preparation of balance sheet and income statement reconciliations
• Analyze and provide commentary on monthly results
• Prepare and analyze monthly expense variance reports
• Review monthly cashbook reconciliations
• Assist with the annual audit process i.e. external/internal auditors
• Review and release of online banking payments
• Maintain relationships with internal and external stakeholders
• Assist with key projects i.e. IFRS 17, Audit Remediation, Process automation etc
• Assist with day-to-day activities of the finance reporting function
• Assist with defined ad hoc projects according to business needs

Required Knowledge and Experience    

• Minimum of 3 years’ experience within the Financial Services industry (including articles)
• 1 - 2 years post articles experience in a commercial environment
• Insurance accounting would be advantageous
• PC literate (Advanced MS Office knowledge)
• Technical accounting, financial and management accounting
• Knowledge of accounting packages, systems and controls and their integration into the accounting system (Great Plains experience would be an advantage)
• Financial and management accounting (IFRS)
• Knowledge of systems and controls, budgeting, forecasting and variance analysis
• Digital literacy

Educational Requirements    

• Matric
• CA (SA)

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Job Advert Summary    

The Compliance Division within Group Compliance is looking for a Compliance Specialist to join their team. The Compliance Specialist advises and guides teams on the identification of relevant compliance risks and the development of compliance risk management plans.  

Required Knowledge and Experience    

Minimum:

• 3-5 years Business Compliance experience in Financial Services
• Solid understanding and experience in Business Processes environment, eg claims, sales, distribution

Skills: 

• Relationship management
• Communication (written and verbal)
• Investigative/auditing abilities
• Analytical thinking
• Problem solving
• Process mapping
• Presentation
• Report writing
• Computer Literacy (MS Office)
• Planning and organising – project level
• Legislative analysis and interpretation
• Assessment of the adequacy and effectiveness of controls
• Business Acumen
• Root cause analysis
• Intermediate: Excel & Word

Knowledge: 

• FAIS
• FICA (Money Laundering Laws)
• Long Term and Short Term Insurance Acts
• Pensions Fund Act
• POPIA

Key Responsibilities: 

• Assist teams to develop, implement and manage comprehensive compliance risk management plans through advising on:
• compliance requirements per business area
• identifying and rating the applicable compliance risks
• developing a compliance risk management plan
• the design of appropriate procedures and processes to manage identified risks
• implementing a continuous compliance risk monitoring process
• Perform effective monitoring and reporting of business compliance by conducting compliance monitoring reviews of high risk regulatory items within Business Units
• Distil new legislative requirements and effectively and practically translate the compliance requirements impacting on business operations, processes and practices to the management of those business areas.
• Proactively consult with business areas in order to align compliance requirement to current and future business activities.
• Facilitate compliance risk management workshops within teams to identify relevant regulatory risks.
• Review operational transactions, procedures and processes to determine whether they are compliant with relevant regulatory requirements.
• Identify and communicate compliance risk issues and/or irregularities and assess the adequacy and effectiveness of management’s proposed mitigation and prevention plans.
• Prepare reports on individual compliance monitoring reviews.
• Participate in and contribute to high level summary reporting to business units.
• Participate in and contribute to Board Reporting for the Group.
• Assist in preparation and submission of reports.
• Manage and maintain positive relationships with internal and external stakeholders.

Educational Requirements    

Minimum:

• Related Degree or IISA Licentiate/Associate - Legal or Auditing Degree (preferred)
• Compliance Management Certificate  an advantage (NQF 7) 

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Role Objectives: 

Dealing with daily scheduling and capturing of vehicle assessments for all the internal and external assessors.  Assist as support to the assessing department to ensure customer feedback and optimal service delivery.

Key Responsibilities:

• Ensure to reduce claims cost (i.e. upliftment instructions, assessor appointed within the agreed turnaround time without any delay) and to follow agreed process and adherence to relevant mandate
• Driving towards service delivery and accuracy and ensure correct assessor is appointed for the relevant assessment. Have a follow up process in place to confirm receipt and to give feedback where necessary
• Ensure that standard operating procedures are being followed and to request all relevant information from internal and or external assessor for accuracy of assessments
• Update the line of business system with all relevant information and updating of financials timeously
• Delivering a reliable administrative support and customer service and improving the overall customer relationship to all the business units
• Acknowledging customers and brokers promptly and treating them in a courteous manner
• Maintaining records and carrying out customer transactions within authorized limits and update systems regularly
• If any documentation is outstanding for longer than the required SLA, to escalate to correct level for assistance
• Ensure efficient and effective reporting back to clients, business units, repairers, assessors and assessing management
• Document all evidence for reference and specify if any escalations and or business decisions have been made
• Effectively manage complaints according to the agreed process and ensure feedback to client and or account managers
• Effective adherence to processes & quality standards according to the standard operating procedure and as measured by QA
• Take ownership of queries and offer possible solution to the various stakeholders and of clients and ensure all urgent queries to be resolved
• Provide feedback to clients and or internal stakeholders where relevant and needed and ensure assessors to follow through on queries
• Ensure all messages left by clients and or other business units are being attended to within the agreed time limits
• Liaise with service providers and other business units to ensure quality of customer management and to prevent rework

Required Knowledge and Experience    

• Telephonic
• Negotiation
• Conflict handling skills
• Basic business ethics and financial principles related to claims.
• Time management
• Change Management
• Short Term Insurance experience
• Experience in Motor Claims

Educational Requirements    

• Matric
• Higher certificate in Short Term Insurance

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Key Responsibilities:

• Developing a solid and trusted relationship between the employer group (contact person) and Hollard Health (HH).
• Build, Manage and Maintain good relationships with all stakeholders.
• Develop a complete understanding of the respective employer groups that will be dealt with.
• Working closely with the Key Account Manager and Underwriting Teams in ensuring that the requests are dealt with promptly and accurately.
• Have a detailed understanding of the underwriting rules for adding and removing members for onboarding, maintenance and offboarding of members, and be able to apply the underwriting rules.
• When onboarding a new client collate from the broker and/or client all the necessary information such as the application form, membership data (ensuring this is accurate and complete in the format required by HH).
• Load into the system the information gathered for underwriting approval and then ensure all information is submitted to and received by the TPA (benefit schedule, contract, inception invoice and policy wording etc.)
• Implementing membership retention policies and procedures to simplify and improve the renewal process.
• Notify the Key Account Manager when an additional country or branch would like to join an existing employer group.
• Liaise with the client or broker if additional information is required.
• Liaise with Underwriting for their decisions.
• Ensure that the responses needed are followed up and seen to completion of a decision or accurate data.
• Ensures that Membership data is clean and accurate at all times, by performing regular validations and addressing nonconformities as soon as possible.
• Recons incorrect member information and manage the relevant stakeholders to reduce possible risk in relation to members cover and compliance with underwriting rules.
• Engage with intermediary execs as well as the employer’s HR department, providing compelling and clear explanations on if/why the member does not fit the HH membership rules, or what would be needed for Hollard Health to review decision.
• Running internal reports that will be used by the Key Account Manager to present to team members and clients.
• Support the Key Account Manager with data and insights relating to monthly statistics and membership trends as required.
• Meeting all client needs and deliverables according to the agreed timelines (SLA’s).
• Support the Key account manager by identifying issues, performing root cause analysis, and contributing towards process and system enhancements.
• Support the Key Account Manager with delivery of membership communications including any ad hoc mailings, letters, emails as required and renewal reminders.
• Contribute to and support the delivery of our membership and strategic plans.
• Participates in various meetings and contributes to the discussions and decisions of the team and department from a servicing strategy perspective.
• Resolve Member queries and complaints.
• To be involved with system testing with IT and the Operations manager for vetting etc.
• To perform other ad hoc duties as required.
• Manage termination end dates, applying underwriting rules to prevent anti-selection.
• Support Key Accounts Manager with onboarding presentations, membership presentations and servicing presentations when required.
• Additional support for other duties when the Key Account Manager is not available.
• Monthly team meeting presentations on next focus areas
• Adhoc projects from the key account manager and/or head of operations to support any initiatives to deliver a better broker, client and/or member experience.

Required Knowledge and Experience    

• 2 Years minimum membership administration or related experience
• You must have thorough knowledge of the English and French language and be able to speak and write both fluently.
• Ability to multitask, prioritise, and manage time efficiently.
• Goal-oriented person.
• Team player.
• Positive attitude.
• Self-motivated.
• Excellent interpersonal skills.
• Client/ customer centric.
• Stakeholder Management.
• Solutions orientated.
• Excellent verbal and written communication skills.
• Computer literacy with Excel skills.
• Eye for detail, consistency, and quality.
• Ability to multitask and manage multiple client accounts.

Educational Requirements    

• Grade 12
• Business or general BCom Degree.