Job Openings at iStore

Job Description

• iStore is the home of everything Apple, and Africa’s largest Apple Premium Reseller. With a retail footprint of more than 41 physical and online stores across Africa that provide expert advice, Apple Authorised Repairs, Business, Education, training and technical support for anything and everything Apple. 
• The iStore Technical Support Technicians are a combination of technically strong individuals with great people skills.  
• Your role would be to provide technical support to the iStore customers, through trouble shooting, resolving technical issues and software support. You will also provide training and assistance to iStore customers when required as well as exceptional and professional quality support service.

You need to have:

• Completed National Senior Certificate/Matric (Minimum requirement)
• IT qualification (minimum A+/N+)
• Experience in Helpdesk/1st Line Support
• Live within 20km of the mall
• be available to work retail hours (including weekends and public holidays)

The right person for this role is someone with

• Tenacity,  that demonstrating enthusiasm and urgency, as well as striving for excellence, when it comes to achieving results and dealing with challenges
• Conflict Management, Managing complexity, disagreement, and conflict effectively and smoothly 
• Situational Awareness, Understanding the situation, demonstrating the right attitude, and taking timely action 
• Learning and Development, Open, motivated, and proactively seek learning and development opportunities
• Honesty and integrity
• Great time management

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Job Description

• At iStore Business, we don't just support technology — we enable businesses to perform at their best. We’re looking for a Support Technician who thrives on solving problems, delivering exceptional service, and keeping clients connected and productive.

What you’ll be doing

You’ll be the go-to expert for our business clients, ensuring their Apple ecosystems and supporting infrastructure run smoothly:

• Respond to inbound support tickets via phone, email, and remote tools
• Troubleshoot macOS, iOS, and iPadOS issues for end users
• Resolve hardware, software, and connectivity problems
• Support Microsoft 365 user issues — email, Teams, OneDrive, licensing
• Enrol, configure, and troubleshoot devices in Intune, Jamf, or Mosyle
• Support zero-touch and manual device deployments
• Push profiles, policies, and app deployments via MDM
• Assist with onboarding and offboarding of devices and users
• Provide clear, professional communication throughout every ticket
• Log all tickets accurately in the PSA/RMM tool and contribute to the knowledge base
• Escalate unresolved issues to senior consultants with clear documentation

What we’re looking for

Experience & Skills:

• 1–2 years in an IT support, helpdesk, or desktop technician role
• Solid working knowledge of macOS and iOS troubleshooting
• Familiarity with Microsoft 365 — Exchange, Teams, OneDrive, licensing
• Basic understanding of MDM concepts (Intune, Jamf, or Mosyle a plus)
• Experience with remote support tools (TeamViewer, Zoom, etc.)
• Understanding of networking fundamentals (DNS, DHCP, Wi-Fi)
• Organised approach to managing multiple open tickets simultaneously

Qualifications:

• Matric (essential)
• IT diploma, A+ certification, or equivalent practical experience
• CompTIA A+ / N+ (preferred)
• Apple or Microsoft certifications (advantageous)
• Apple Certified Support Professional (ACSP) — advantageous

What will set you apart

• Calm, patient, and clear communicator under pressure
• Genuine interest in Apple technology and the Apple ecosystem
• A client-first mindset with a sense of urgency
• Ability to manage multiple requests simultaneously without dropping the ball
• A proactive, self-starter attitude

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Job Description

• iStore is the home of everything Apple, and Africa’s largest Apple Premium Reseller. With a retail footprint of more than 41 physical and online stores across Africa, we provide expert advice, Apple Authorised Repairs, Business and Education solutions, training, and technical support for anything and everything Apple.
• We are looking for tech-savvy, retail-inclined individuals with great communication skills to join our team as Casual Sales Consultants at our iStore in Highveld Mall eMalahleni.
• This is a flexible role, where you will support the store team during busy trading periods to help deliver an exceptional customer experience. Shifts will be scheduled as needed, particularly during late trading hours, weekends, and public holidays, to help alleviate pressure on permanent staff.
• Our iStore Sales Consultants are responsible for maximising sales opportunities in the store while delivering outstanding customer service.
• You will ensure that all customers receive a hands-on experience with the latest Apple technology and services. You will proactively approach and engage with customers to understand their needs, present complete solutions, and create memorable in-store experiences.
• We will give you all the knowledge and tools around our iStore products to help you succeed in the role.
• This is a great opportunity for students or individuals who are not available for full-time work, as well as anyone who has a passion for retail and technology, even if you have little or no previous retail experience.
• If you thrive on teamwork and delivering great customer service, this position might be perfect for you.

Minimum Requirements:

• Completed Matric / Senior Certificate (Minimum requirement)
• Any sales experience – preferably in retail (advantageous but not essential)
• Passion for and interest in Apple products
• Experience in the telecommunications industry is a plus
• Have a working email address and cellphone number

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Job Description

• We are seeking an experienced and solutions-driven Inventory Controller to take ownership of inventory accuracy and stock integrity. This role is responsible for maintaining effective inventory control processes, identifying risks and discrepancies, and implementing sustainable solutions that improve operational efficiency.
• The successful candidate will be analytical, process-oriented, and proactive in identifying opportunities for improvement. They will work closely with multiple departments, building strong relationships to ensure accurate stock management and smooth operational execution.
• This position requires an individual who takes initiative, demonstrates accountability, and contributes positively to the team's success.

Key Responsibilities

Inventory Control & Stock Management

• Maintain accurate inventory records and ensure stock integrity at all times.
• Manage and execute cycle counts, stock counts, stock audits, and reconciliations.
• Investigate inventory discrepancies, determine root causes, and implement corrective actions.
• Monitor stock movements and ensure all inventory transactions are accurately recorded.
• Ensure adherence to inventory control procedures and warehouse best practices.
• Support inventory planning activities through accurate reporting and analysis.

Process Improvement & Risk Management

• Identify risks, inefficiencies, and process gaps within warehouse operations.
• Develop and implement practical solutions to improve inventory accuracy and operational effectiveness.
• Monitor inventory-related KPIs and recommend improvement initiatives.
• Assist in developing, documenting, and maintaining inventory control processes and procedures.
• Promote a culture of continuous improvement within the warehouse environment.

Reporting & Analysis

• Generate and analyse inventory reports to support operational and business decision-making.
• Track stock variances and provide recommendations to reduce inventory losses and errors.
• Maintain accurate records and documentation for audit purposes.
• Utilise inventory management systems and Excel to analyse trends and identify opportunities for improvement.

Collaboration & Communication

• Build and maintain effective working relationships across warehouse, retail, procurement, finance, and other business teams.
• Act as a key point of contact for inventory-related queries and investigations.
• Participate actively in team meetings and operational reviews.
• Provide constructive feedback and contribute ideas that support business objectives and team performance.

Operational Support

• Support warehouse operations as required to ensure smooth day-to-day functioning.
• Assist with the physical handling and movement of stock when necessary.
• Participate in occasional weekend work during peak trading periods and annual stock-related activities.

Minimum Requirements

Qualifications

• Bachelor's Degree in Supply Chain Management, Logistics, Operations Management, or a related field.

Experience

• 3–5 years' experience in inventory control, stock management, or warehouse operations within a distribution centre or warehouse environment.
• Proven experience managing inventory accuracy, stock reconciliations, and discrepancy investigations.
• Experience using warehouse or inventory management systems.
• Strong Microsoft Excel skills, including data analysis and reporting.

Knowledge & Skills

• Strong understanding of inventory control principles and warehouse processes.
• Ability to analyse data, identify trends, and make data-driven recommendations.
• Strong problem-solving and root-cause analysis capabilities.
• Excellent organisational and planning skills.
• Ability to manage multiple priorities while maintaining a high level of accuracy.
• Physically capable of lifting, carrying, and moving stock and boxes when required.

Behavioural Competencies

• Solutions-driven and proactive.
• Strong attention to detail.
• Positive attitude and professional approach.
• High level of accountability and ownership.
• Process-oriented with a commitment to continuous improvement.
• Strong relationship-building and collaboration skills.
• Excellent communication and interpersonal abilities.
• Ability to identify risks and implement preventative measures.
• Resilient and able to perform effectively under pressure.
• Willingness to provide and receive constructive feedback.
• Strong team player with the ability to work across multiple functions.

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Job Description

• iStore is the home of everything Apple, and Africa’s largest Apple Premium Reseller. With a retail footprint of more than 30 physical and online stores across Africa that provide expert advice, Apple Authorised Repairs, Business, Education, training and technical support for anything and everything Apple. 
• We are looking for Technicians to join our team in a flexible capacity with working either 4 or 5 days a week.  
• Our iStore Technical Support Technicians are a combination of technically strong individuals with great people skills.  
• Your role would be to provide technical support to the iStore customers, through trouble shooting, resolving technical issues and software support. You will also provide training and assistance to iStore customers when required as well as exceptional and professional quality support service.

You need to have:

• Completed Matric and IT qualification (minimum A+/N+)
• Experience in Helpdesk/1st Line Support

The right person for this role is someone with

• Tenacity,  that demonstrating enthusiasm and urgency, as well as striving for excellence, when it comes to achieving results and dealing with challenges
• Conflict Management, Managing complexity, disagreement, and conflict effectively and smoothly 
• Situational Awareness, Understanding the situation, demonstrating the right attitude, and taking timely action 
• Learning and Development, Open, motivated, and proactively seek learning and development opportunities

Apply today!