Job Openings at Lulalend

OVERALL PURPOSE

• This is a fantastic opportunity for a Graduate looking to work in a growing fintech business. The Commercial Credit Analyst position looks after our credit underwriting process, and relies on a combination of analytical and numerical know-how, as well as the ability to liaise and deal with customers regularly.

Responsibilities include but are not limited to:

• Engaging with clients to verify their financial/credit transactions, business performance and request additional information where need be
• Evaluating clients’ credit data and financial data in order to determine the degree of risk involved in lending money to them
• Preparing notes about the degree of risk in lending money to clients
• Analysing client records and using the data to recommend outcomes
• Evaluating the financial status of clients by interpreting financial ratios produced by proprietary programs
• Helping supply chain and Sales and Marketing departments in managing financial orders to help them control credit exposure
• Understanding the lending platform in its entirety with special focus on the origination module
• Working closely with the Head of Credit Underwriting and Credit Team Leader on issue escalation, ensuring customer problems are tracked, resolved and followed-up on
• Using ideas and solutions to meet customer needs ensuring that their expressed and underlying needs are satisfied
• Understanding and keeping up to date on the latest technology developments and technical issues affecting your accounts
• Running other key operational tasks linked to the monitoring of the portfolio on book on a regular basis
• Any other ad-hoc projects required to assist the team

THE SKILLS AND EXPERIENCE WE’RE LOOKING FOR

• Matric/ grade 12 certificate or equivalent achieved
• Completed finance/ accounting/ economics degree or equivalent
• Ideally you will have some commercial/SME credit experience
• Strong numeracy abilities
• Passionate about delivering customer experience above and beyond customer expectations

THE COMPETENCIES WE’RE AFTER

• Excellent problem-solving skills
• Highly organised with strong attention to detail
• Excellent influencing skills
• Resilience
• Fun-loving, team-player - you enjoy helping your team members out, and will step up to assist even when your work is done
• Start-up mentality - you understand we are all in this together

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OVERALL PURPOSE

• The Lead Credit Strategy Analyst is responsible for the analytical execution of the definition of credit risk policies, credit risk strategies and credit risk optimisation. This role is the analytical lead defining Lula’s risk appetite, return hurdles, credit risk policies, affordability assessment, strategy design, test frameworks, offer terms and ultimately profit optimisation across the credit lifecycle.
• The successful candidate will work closely with cross-functional teams, including the Credit Modelling Lead, Credit Underwriting, Portfolio Management, Collections, Business Development, Finance, and Data Engineering, to ensure that credit policies and strategies are optimised for both performance and compliance.

Responsibilities will include:

• Identifying expansion opportunities to grow the portfolio profitably / profit optimisation opportunities.
• Leading analytical projects to define credit policies, strategies, affordability assessments, offers (terms of business) and test frameworks across the credit lifecycle.
• Executing data driven profit optimisation decisions across the credit lifecycle.
• Working with the Data Science, Credit Underwriting, Collections and Portfolio Management teams to execute data-driven insights / strategies.
• Accountability for the implementation and performance of automated credit decisioning strategies (across multiple products, including Merchant Cash Advance and revolving credit for SMEs) in line with KPIs and Business Strategy.
• Continuously evaluating and developing data driven strategies to support funding decisions (credit risk, affordability, pricing, delinquency, and fraud detection).
• Providing input to enhance existing processes, identifying new opportunities within credit and collections teams.
• Staying updated with AI/ML trends and methodologies to identify emerging credit risks and opportunities.
• Working closely with Data Engineering to ensure required data for credit modelling, data driven strategy development and reporting is available.
• Collaborating with the Product team to prioritise and implement strategy changes.
• Leading and mentoring analysts within the Credit Data Science team, for assigned projects.

THE COMPETENCIES WE’RE AFTER

• Strategic thinker with the ability to align model development to business goals.
• Strong analytical leadership and team-building capabilities.
• Excellent communication skills, with the ability to present complex data insights to non-technical stakeholders.
• High attention to detail.
• Passion for innovation and staying ahead of emerging trends in data science and credit risk strategy design.
• A self-starter, able to take initiative and drive analytical projects from concept to implementation while ensuring usability across teams.

THE SKILLS AND EXPERIENCE WE’RE LOOKING FOR

• Bachelor’s or Master’s in Commerce, Data Science, Statistics, Mathematics, or a related quantitative field.
• 4+ years of experience in data science, credit risk strategy analytics, or related roles within financial services, ideally in lending or fintech.
• Proven experience leading credit risk strategy analytics projects to implementation in a data-driven environment.
• Proficiency in programming languages like Python, R, and SQL.
• Experience working with credit risk and decisioning platforms.
• Knowledge of cloud-based environments and large data systems (AWS, Azure, etc.).

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OVERALL PURPOSE

• We’re on the lookout for a dynamic, driven, and hands-on Front Office Team Lead to join our team at Lula. This role is pivotal in managing the daily operations of our Front Office team (Lula Funding + Lula Bank), ensuring service excellence, operational efficiency, and a high-performing, engaged team.
• As a key leader in our Customer Experience division, you’ll be responsible for delivering seamless customer interactions across multiple channels, maintaining regulatory standards, driving data-informed improvements, and fostering a culture of accountability, collaboration, and customer obsession

Qualifications & Experience

• Matric (essential), with a qualification in a financial, business, or banking-related discipline (advantageous).
• 5+ years’ experience in a customer experience leadership role, with a proven track record of managing teams within a fast-paced, high-volume banking or financial services environment.
• Demonstrated experience managing and scaling omni-channel support operations (calls, emails, chats, and social media).
• Hands-on operational leader who is comfortable working alongside the team during peak periods and leading from the front.
• Experience implementing and optimizing SOPs, knowledge bases, and operational processes to enhance efficiency and reduce errors.
• Proven ability to manage escalations, resolve customer issues, and navigate complex service scenarios while maintaining brand reputation and customer trust.
• Strong exposure to compliance and regulatory frameworks within the financial services sector.
• Experience in using CRM systems (ideally Zendesk) and data reporting tools to monitor, track, and enhance team performance.
• Demonstrated success in boosting team morale, improving employee engagement, and building collaborative, high-trust environments.
• History of driving continuous improvement initiatives through the analysis of operational data, customer feedback, and frontline insights.
• Prior involvement in change management initiatives
• Experience in coaching, mentoring, and career development of team members, with a structured approach to performance management, growth plans, and skills development.
• Comfortable balancing operational, people management, and strategic priorities, ensuring short-term deliverables while contributing to long-term business objectives.

Competencies

• Strong working knowledge of CRM systems and support ticketing tools (Zendesk preferred).
• Familiar with regulatory compliance, POPIA, and operational risk controls within banking/financial services (advantageous).
• Calm and adaptable under pressure with the ability to pivot and prioritise in a fast-paced environment.
• Confident leader with proven skills in performance management, coaching, and team development.
• Analytical thinker with the ability to extract insights from data and drive the appropriate operational and people-focused action.
• Hands-on team player who builds a positive, productive team culture and works well cross-functionally.
• Consistently outcomes-focused, balancing customer satisfaction, operational efficiency, and business priorities.
• Exceptional attention to detail, with strong time management and organizational skills..
• Strong interpersonal skills, empathy, and the ability to manage team morale effectively.
• Experienced in leading through change and collaborating with internal stakeholders.

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Overall Purpose:

• This role focuses on delivering exceptional customer service across multiple communication channels (e.g. phone, email, chat), enhancing the customer journey, and contributing to continuous business growth. You’ll be working within a dynamic fintech environment, ensuring high service standards, compliance, and operational efficiency—especially with a focus on SME customers.

Core Responsibilities:

• Manage attendance and personal performance to meet SLAs and KPIs
• Become a subject matter expert in company processes and products
• Collaborate across teams to deliver seamless omni-channel support
• Ensure customer queries and applications are resolved timeously and professionally
• Encourage customer adoption of self-service and digital tools
• Recommend process improvements and give feedback for service delivery enhancement

Required Experience & Skills:

• Matric 4+ years in customer service (preferably within financial services)
• Strong written and verbal communication
• Experience in omni-channel environments and SME customer exposure
• Critical thinking, multitasking, and advanced troubleshooting skills
• Fintech/startup exposure is advantageous

Key Competencies:

• Accountability, reliability, attention to detail
• Empathy and strong listening skills
• Confidence under pressure and independence in execution
• Strong process thinking and understanding of financial products

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OVERALL PURPOSE

• As a DevOps Engineer, you will play a critical role in building out and optimising our software development and delivery processes by leveraging Azure DevOps, Github and Terraform. You will work closely with cross-functional teams, including software developers, QA engineers, operations and Data engineers, to streamline workflows and improve overall efficiency. Your expertise in Azure infrastructure, CI/CD pipelines, and automation will be instrumental in achieving our business goals and maintaining a stable and scalable development environment and banking banking platform.

Responsibilities will include:

Azure Cloud Management:

• Plan, Architect, deploy, and maintain Azure-based solutions, ensuring high availability, scalability, and security.
• Implement Azure resource management and optimization strategies to control costs and maximize efficiency.
• Work with our Site Reliability team to ensure effective monitoring is in place and proactive resolution of issues.

CI/CD Pipeline Management:

• Design and implement efficient continuous integration and continuous deployment (CI/CD) pipelines for software projects.
• Collaborate with development teams to ensure seamless code integration, automated testing, and smooth deployment processes.
• Improve and optimize existing CI/CD workflows to enhance software delivery speed and reliability.

Infrastructure Automation:

• Drive the automation of infrastructure provisioning, configuration, and management processes using Infrastructure as Code (IaC) techniques.
• Promote the adoption of configuration management tools to ensure consistency across environments.

Security and Compliance:

• Work closely with all teams to implement best practices for securing Azure resources and maintaining compliance with industry standards and regulations.
• Conduct regular security assessments and perform risk mitigation measures as necessary.

Collaboration and Communication:

• Collaborate with cross-functional teams, including Engineers, QA, and operations, to streamline workflows and foster a DevOps culture.
• Communicate effectively with stakeholders to provide updates on project status, challenges, and improvements.

Subject Matter Expert:

• Be the technical point of escalation for the DevOps team and business as a whole for our Azure environment.
• Work closely with the DevOps Team Lea to develop training plans and materials for the team.
• Provide technical mentoring to junior team members.

COMPETENCIES WE’RE AFTER

• Quick learner and problem solver
• Strong collaboration and communication skills
• Process-driven and detail-oriented
• Self-motivated, trustworthy, and credible
• Honest, adaptable, and resilient in the face of change
• Able to plan, prioritise, and articulate complex technical concepts clearly

SKILLS AND EXPERIENCE WE’RE LOOKING FOR

• Matric certificate or equivalent
• 5+ years of experience in Azure cloud architecture, implementation, and management
• Proven experience with secure CI/CD pipeline development using Azure DevOps and GitHub
• Expertise in Terraform and Infrastructure as Code (IaC) principles
• Proficient in scripting (PowerShell, Python, Bash)
• Experience with Docker and Kubernetes
• Familiarity with Agile and DevOps methodologies
• Experience building a mobile SDLC (preferred)
• Knowledge of SecOps practices (preferred)
• Azure certifications (e.g., Azure Administrator Associate, Azure DevOps Engineer Expert) are a plus

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OVERALL PURPOSE

• Our platform is the market leader in online business lending, is based on the Microsoft stack and is hosted in the cloud.
• We are looking for a motivated Senior Software Engineer to join our dynamic, vibrant and energetic Engineering team. The successful candidate will be required to contribute towards system architecture, technical decision making, planning and development of platform features and advance our platform to the next phase of operation and functionality. The application is the market leading online small business lending platform which incorporates all aspects from multiple API integrations with other fintech platforms to advance business logic around risking, pricing and machine learning prediction for quick turnaround funding offers.
• In addition, the successful candidate will be required to mentor junior Developers and be an active member of code reviewing sessions. Furthermore, taking responsibility for project delivery and system maintenance.
• This role will expose you to several aspects of software development, service provider integrations, full stack technologies, project responsibility and team mentorship.

Responsibilities will include:

• Extend and maintain existing and new software systems on the Lula platform (and/or Lula white labeled/partner platforms)
• Project scheduling, planning reporting and analysis tasks
• Planning, estimating, and continuously improving code quality, system design and processes
• Work with the business to understand and implement complex requirements
• Technical advice and system architecture
• Driving Engineering Excellence within Lula
• Collaboration between product delivery teams
• Mentorship of more junior team members
• Technology research and keeping a constant eye on changing industry ideas and practices, and monitoring emerging technologies
• Participation in technical architecture/problem resolution sessions
• Work in an agile environment, assisting in the move towards Continuous Deployment

THE COMPETENCIES WE’RE AFTER

• Full stack development exposure
• Ability to mentor more junior team members
• Efficiency and optimisation driven
• Analytical thinker
• Problem solver
• Attention to detail
• Innovative
• Advanced communication skills
• Team player
• Knowledge sharing
• Interest and passion for technology

THE SKILLS AND EXPERIENCE WE’RE LOOKING FOR

• A relevant tertiary level qualification (BSc in Computer Science, BTech, BEng), or equivalent
• Honours and/or Master’s degree an added advantage
• 6+ years experience in object oriented development (Preferably C# or Java)
• Solid experience in test-driven development
• Exposure to any of the following
• architectural design principles
• secure coding practices
• front-end scripting technologies (Javascript, Jquery, React)
• API design, with a OpenAPI preference
• Micro-services and/or service oriented architecture
• Cloud based environments (Preferably Azure)
• CI/CD pipelines (eg. Github Actions)
• Database design
• Agile development
• Source control (e.g. GitHub) and branching strategies
• Containerisation technologies (eg. Docker)
   

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OVERALL PURPOSE

• Our platform is the market leader in online business lending, is based on the Microsoft stack and is hosted in the cloud.
• We are looking for a motivated Senior Software Engineer to join our dynamic, vibrant and energetic Engineering team. The successful candidate will be required to contribute towards system architecture, technical decision making, planning and development of platform features and advance our platform to the next phase of operation and functionality. The application is the market leading online small business lending platform which incorporates all aspects from multiple API integrations with other fintech platforms to advanced business logic around risking, pricing and machine learning prediction for quick turnaround funding offers.
• In addition, the successful candidate will be required to mentor junior Developers and be an active member of code reviewing sessions. Furthermore, taking responsibility for project delivery and system maintenance.
• This role will expose you to several aspects of software development, service provider integrations, full stack technologies, project responsibility and team mentorship.

Responsibilities will include:

• Extend and maintain existing and new software systems on the Lula platform (and/or Lula white labeled/partner platforms)
• Project scheduling, planning reporting and analysis tasks
• Planning, estimating, and continuously improving code quality, system design and processes
• Work with the business to understand and implement complex requirements
• Technical advice and system architecture
• Driving Engineering Excellence within Lula
• Collaboration between product delivery teams
• Mentorship of more junior team members
• Technology research and keeping a constant eye on changing industry ideas and practices, and monitoring emerging technologies
• Participation in technical architecture/problem resolution sessions
• Work in an agile environment, assisting in the move towards Continuous Deployment

THE COMPETENCIES WE’RE AFTER

• Full stack development exposure
• Ability to mentor more junior team members
• Efficiency and optimisation driven
• Analytical thinker
• Problem solver
• Attention to detail
• Innovative
• Advanced communication skills
• Team player
• Knowledge sharing
• Interest and passion for technology

THE SKILLS AND EXPERIENCE WE’RE LOOKING FOR

• A relevant tertiary level qualification (BSc in Computer Science, BTech, BEng), or equivalent
• Honours and/or Master’s degree an added advantage
• 6+ years experience in object oriented development (Preferably C# or Java)
• Solid experience in test-driven development
• Exposure to any of the following:
• Architectural design principles
• Secure coding practices
• Front-end scripting technologies (Javascript, Jquery, React)
• Mobile development utilising React-Native
• API design, with a openAPI preference
• Micro-services and/or service oriented architecture
• Cloud based environments (Preferably Azure)
• Database design
• Agile development
• source control (e.g Git)

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OVERALL PURPOSE

• We are looking for an experienced Team Lead to join our engineering team in delivery of our platform and business bank which underpins our business. You will need to have a solid technical background, good understanding of SDLC, and a proven track record of delivery and managing a software engineering team.
• In this role, you will lead a cross-functional team that designs, architects, and implements quality products within the funding and business banking domain. You will work closely with the Product and Quality Assurance teams to ensure delivery, with quality and efficiency in mind.

Duties and responsibilities include, but will not be limited to:

• Lead a hybrid team of software engineers, providing clear objectives,technical leadership, mentorship and coaching
• Work closely with Technical Leads and Software Engineering Managers to develop and implement software engineering best practices, ensuring they are consistently applied within your team
• Set clear objectives and key results (OKRs) for your team members to facilitate and monitor performance and growth
• Work with Technical Leads and Product Managers to define project scope and objectives
• Identify and address implementation risks
• Collaborate with the Software Engineering Manager on the hiring process for new team members
• Foster a culture of delivery, continuous improvement and innovation within the engineering teams, encouraging experimentation

THE COMPETENCIES WE’RE AFTER

• Strong communication and collaboration skills, with a passion for working with people
• Strong strategic thinking, analytical and problem-solving skills
• Proven team leadership skills and ability to maintain a high team morale despite challenges
• Ability to mentor others, support ongoing skill development of team members and drive a learning culture
• Readily available to help others and provide regular feedback
• Ability to adapt to changing circumstances and priorities
• Positive, high energy and committed to live, demonstrate and get excited about the Lula values

THE SKILLS AND EXPERIENCE WE’RE LOOKING FOR

• Relevant or applicable Bachelor's Degree
• Honours and/or Master’s degree an added advantage
• 6-8 years experience in object oriented development (Preferably C# MVC)
• 2+ years of working experience as a Team Lead or similar role in an agile delivery environment with a strong software development background
• A practical understanding of the software delivery life-cycle
• Financial services or banking experience advantageous
• Experience managing, mentoring or leading other Developers
• Proven experience estimating team velocity creating project delivery plans
• Solid experience in cloud infrastructure, preferably Azure
• Solid experience in test-driven development and continuous integration
• Experience working with cross-functional teams
• Exposure to front-end technologies (React, React Native)
• Exposure to micro-services and/or service oriented architecture
• Exposure to database design

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OVERALL PURPOSE

• Lula, a rapidly expanding banking and lending firm, is seeking an FP&A Manager to spearhead financial planning and support strategic decision-making.
• This role reports to the Head of Finance and will collaborate closely with Heads of Credit, Sales, Business Development, Banking, and Marketing to leverage financial insights for business growth.
• We are looking for a commercially minded Finance Business Partner with strong FP&A skills and banking/lending experience for a new, high-potential role working with existing teams to drive commercial success.

Responsibilities will include:

• Financial Planning & Forecasting: Own the 5-year financial forecast, scenario modeling, and annual budgeting used by Investors, Product team, ExCo etc.
• Creating and explaining analysis for Investors, Product team, ExCo and other stakeholders.
• Designing financial models and structuring data to facilitate easy analysis and scenario planning in the future.
• Board & Investor Reporting: Support in preparing and presenting financial presentations for senior management, board meetings, and investors.
• Building financial models that use both historical data and industry metrics to create insightful forecasts.
• Business Partnering: Collaborate with department heads to align financial plans with business objectives and provide financial guidance. Challenge their assumptions, assist in making informed decisions with data, drive business strategy.
• Profitability & Unit Economics: Analyze product and channel profitability, customer acquisition costs vs. lifetime value, and margin optimization.
• Identify, define, and measure KPIs, trends, risks, and opportunities.
• Performance Tracking & Insights: Provide financial reports with clear, actionable insights to leadership.
• Process Improvement: Enhance forecasting accuracy and efficiency with tools.

THE COMPETENCIES WE’RE AFTER

• Strategic Financial Leadership
• Time Management & Prioritization
• Financial Analysis & Reporting Expertise
• Effective Communication & Business Partnering
• Analytical & Problem-Solving Abilities
• Self-Starter & Adaptability
• High Performance & Impact-Driven

THE SKILLS AND EXPERIENCE WE’RE LOOKING FOR

• CA (SA), CIMA, CFA, or relevant financial qualification preferred.
• 5+ years experience in FP&A, financial analysis, or business partnering, ideally in lending.
• Strong financial modeling, forecasting, and analytical skills – ability to work with complex datasets and build scenario models.
• Experience in unit economics, product/channel profitability analysis, and performance tracking.
• Proven ability to work cross-functionally with sales, credit, marketing, and operational teams.
• Advanced Excel skills; experience with SQL, Power BI (Hex and Snowflake), or financial planning tools is a plus.
• Previous experience in a fast-paced financial services or fintech environment is preferred.
   

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As the Chief Marketing Officer at Lula, your role will involve:

Brand Marketing

• Develop and execute brand strategies that position Lula as the leading fintech partner for SMEs.
• Ensure brand consistency across all customer touchpoints and communication channels.
• Lead initiatives that build brand awareness, trust, and long-term affinity.

Performance Marketing

• Own and execute Lula’s performance marketing strategy across paid channels, including channels such as Google, Meta, and LinkedIn.
• Develop and optimise CRM strategies across email, push notifications, and other direct channels.
• Manage the performance marketing budget and forecasting to drive efficient and scalable growth.

Product Marketing

• Lead go-to-market strategies for new product launches, ensuring alignment with customer needs and business priorities.
• Partner with product teams to define messaging, positioning, and value propositions.
• Drive product adoption and retention through targeted, insight-led campaigns.

Content Marketing & Community Management

• Develop content strategies that inform, inspire, and engage Lula’s core audiences.
• Oversee the creation and distribution of high-quality content across blogs, social media, email, and owned channels.
• Use storytelling to clearly articulate Lula’s value proposition and mission.

Strategy & Insights

• Use customer insights, market research, and performance data to shape strategy and campaigns.
• Track, measure, and report on key marketing metrics—driving continuous optimisation.
• Build data-driven marketing plans to deliver against KPIs across awareness, consideration, and conversion.

Leadership

• Build, lead, and mentor a high-performing, multidisciplinary marketing team.
• Foster strong collaboration across product, sales, customer success, and leadership teams.
• Champion a culture of creativity, accountability, and continuous learning.

THE SKILLS AND EXPERIENCE WE’RE LOOKING FOR

• Grade 12 achieved
• Degree in relevant field would be highly advantageous
• Proven experience (7+ years) in marketing, with a strong focus on brand, performance, content, and product marketing.
• Experience working in the SME or finance space is highly desirable.
• Experience and knowledge in the use of martech tools (Segment, Iterable, etc.).
• Experience in attribution tracking and modelling.
• Track record of creating high-impact strategies that drive awareness, consideration, and conversion.
• Strong analytical capability with a data-driven approach to decision-making.
• Excellent leadership and team-building abilities.
• Superior communication skills, with an aptitude for storytelling and persuasive messaging.

THE COMPETENCIES WE’RE AFTER

• Creative mindset and ability to effectively execute on ideas
• Confident communicator who can persuade and inspire others across various communication channels
• Resilience and the ability to face and overcome challenges within a fast paced and growing organisation
• Critical thinking and the ability to challenge the status quo
• Team player who collaborates effectively with others across the organisation, at all levels, to solve problems effectively
• Self motivation and the ability to operate independently and take initiative without being asked to

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OVERALL PURPOSE

• We are looking for a skilled and highly motivated Direct Marketing Specialist who will be responsible for the day-to-day execution and optimisation of Lula’s direct marketing campaigns across various channels. Reporting to the CRM Lead, you will work closely with other growth team members to ensure the successful delivery of direct marketing activities that align with our broader marketing objectives.
• As a Direct Marketing Specialist, you will focus on executing and optimising direct marketing campaigns that drive growth and retention for our first-of-its-kind, all-in-one, business banking and financing platform. Your role will involve managing end-to-end campaign processes, from audience segmentation and content creation to deployment, testing, tracking, and reporting.
• This role requires an advanced, technical understanding of CRM and direct marketing best practices, attention to detail, and the ability to operate effectively in a fast-paced, dynamic environment. Your strong communication and interpersonal skills, combined with your ability to manage multiple tasks simultaneously, will help you succeed in this role.

As the Direct Marketing Specialist at Lula, your role will involve:

• Collaborate with the CRM Lead and other key stakeholders within the Growth teams (Product, Sales, CX, Customer Insights etc.) to support the development and execution of direct marketing campaigns that drive qualified lead generation and customer retention.
• Develop and implement customer segmentation strategies to personalise communication and improve customer engagement.
• Execute direct marketing campaigns across channels (email, SMS, WhatsApp, etc.) according to the marketing plan, ensuring timely delivery and alignment with overall marketing objectives.
• Implement best industry and security practices across direct marketing channels and customer databases to ensure high-quality, accurate customer data sources.
• Manage audience segmentation, database management, and customer journey automation to optimise campaign performance.
• Support the development and implementation of A/B or multivariate testing to improve channel engagement and campaign performance.
• Monitor and analyse campaign performance using our data analytics platforms, and identify opportunities for optimisation.
• Analyse customer data to identify trends and insights, providing actionable recommendations to improve marketing strategies and customer engagement.
• Contribute to process optimisation within the direct marketing function, including campaign briefing, deployment, tracking, and reporting.
• Identify and implement improvements to CRM processes, including automation of workflows to enhance operational efficiency and customer satisfaction.
• Work closely with internal teams to compile and submit briefs, ensuring all necessary content is available for timely campaign execution.

THE SKILLS AND EXPERIENCE WE’RE LOOKING FOR

• Grade 12 achieved
• Degree/Diploma or related qualification in Digital/Marketing advantageous
• 3-5 years’ experience in a direct marketing campaign manager role.
• Proven experience in using advanced CRM/direct marketing platforms including their coding language (e.g. Braze, Iterable, or HubSpot) and analytics tools (e.g., Mixpanel, Segment, or Google Analytics - advantageous).
• Proficiency in CRM software management, including user permissions, custom objects, workflows, and data analysis.
• Knowledge of HTML emails and optimising these for different clients or devices.
• Proven experience in executing multi-product, multi-channel (email, WhatsApp, push, etc.) direct marketing strategies that span acquisition, retention and monetisation.
• Solid understanding of direct marketing best practices and industry and security standards.
• Advanced reporting and analysis skills, with the ability to track campaigns and glean insights from data gathered.
• Proficiency in MS Excel/Google Sheets, including the use of pivot tables.
• Excellent verbal and written communication skills.
• Experience in the Financial Services/Fintech industry and B2B experience (advantageous).

THE COMPETENCIES WE’RE AFTER

• Curious and eager to learn.
• Comfortable working with and across diverse teams.
• Proactive and solution-oriented; comfortable interpreting data to identify opportunities.
• Empathetic with a strong customer-first mentality, capable of understanding and addressing customer needs effectively.
• Ability to take initiative and ownership of tasks.
• Results-oriented and self-motivated.
• Strong attention to detail.
• Strong analytical skills with experience in data interpretation and report generation to support strategic business decisions.
• Experience with marketing automation tools and the ability to streamline CRM workflows to support business objectives.
• Proficiency in CRM platforms such as Braze, Iterable, HubSpot, Klaviyo or similar, and experience with data analytics tools like Google Analytics or Mixpanel.
• Process-driven with strong planning and organisational skills.
• Excellent verbal and written communication skills, with the ability to convey complex ideas clearly and effectively.
• Strong problem-solving abilities.
• Ability to multitask and work well under pressure in a fast-paced environment.
• Adaptable to change and comfortable working with ambiguity, with a commitment to continuous learning and professional development.
• Tech-savvy with a quick grasp of new technologies, such as CRM/email marketing and marketing automation tools.

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OVERALL PURPOSE

• If you have earned your stripes in an agency environment and you have experience in both traffic and production, we have an exciting opportunity for you to join our Marketing team as a Senior Traffic and Production Manager.
• You will be working closely with the Brand Director to ensure our in-house creative studio runs like a well-oiled machine. This involves managing briefs, project resourcing and team member workloads, scheduling reviews, and leading on-time delivery of projects. You will also be responsible for assisting with creative production from photography and video shoots to radio recordings, etc.
• Ultimately, you will be responsible for managing the workflow of (not-so-administratively strong) creative designers and copywriters, ensuring that all projects are delivered on time and to brief. Sound like your calling? Read on.

As the Senior Traffic and Production Manager at Lula, your role will involve:

• Leading delivery of work ranging from ATL campaigns and PR to content marketing and webinars. You’ll manage the workflow of creative projects, ensuring they are delivered on time so that we not only smash deadlines but also can plan for the future.
• Use project management/tracking software like Jira/Wrike/Asana to manage and schedule briefs efficiently.
• Facilitate creative workflow planning and ensure appropriate allocation of resources (writers, designers) to projects to drive resourcing to maximum efficiency.
• Work with a multidisciplinary team of creatives, managing their schedules across multiple projects including CRM, social media, website, PR, campaigns and internal requests.
• Chase after briefs as required – don’t feel shy to demand the brand team deliver as expected.
• Plan and facilitate planning and key meetings – manage the schedule for new projects and work closely with project leads to manage expectations and effectively problem-solve resource management based on new or changing priorities.
• Manage freelancers and submission of invoices (videographers, external agencies etc)
• Report to the Brand Director and broader marketing team on the current workflow and communicate any upcoming issues.
• Because we are a small team, we will also rely on your project management skills to handle the production of our creative assets – dealing with external suppliers like sound studios, film companies, animation studios, etc.

THE SKILLS AND EXPERIENCE WE’RE LOOKING FOR

• Grade 12 achieved
• Degree/Diploma or related qualification in Digital/Marketing
• 5+ years experience in traffic management and/or project management
• Experience managing the production of creative assets (Print, Digital, Radio, Video etc)
• Essential: Experience working in an advertising agency or creative studio
• Essential: Willingness to be a dragon when needed. Assertive personality and able to chase after creative humans to drive delivery
• Solid understanding of project management tools like Wrike, Chase, Monday.com, Jira etc.
• Can manage working under pressure.
• Incredibly organised, takes ownership of driving reviews, meeting agendas, outcomes and actions.
• A go-getter and all-rounder willing to pick up any ad hoc tasks to help the team.
• Excellent written and verbal communication skills.
• Can juggle balls and herd cats.
• Team player with a “can do, will do” attitude.