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Nedbank Group Limited is a bank holding company that operates as one of the four largest banking groups in South Africa. The company's shares have been listed on the JSE Limited since 1969. The group offers a wide range of wholesale and retail banking services through four main business clusters, namely Nedbank Corporate and Investment Banking, Nedbank Retai...
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Job Purpose
- To create and increase revenue and economic profit from new and existing clients in order to achieve the banks strategic objectives and create shareholder value.
Job Responsibilities
- Be primary point of contact for clients by being accessible according to Nedbank client service strategy. Regular proactive interaction with clients to build and maintain relationships in line with business unit strategy.
- Conduct regular portfolio reviews with clients to ensure optimum value and client retention. Identify potential new clients through prospecting to increase client base and grow market share.
- Engage with collaborative partners through collaboration forums and networks.
- Analyze customer satisfaction survey results to identify problems. Suggest improvements and implement action plans aligned to divisional customer service strategy to improve efficiencies and outputs.
- Perform in depth financial needs analysis to identify cross sell and up sell opportunities in line with business goals
- Conduct business activities in line with internal and external service level agreements.
- Ensure service level agreements are adhered to by following business unit process and procedure
- Grow revenue through acquisition activities and cross sell and up sell to achieve financial targets. Manage costs and impairments to minimise revenue leakage and losses.
- Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
- Understand role relevant systems and processes and implement to minimise risk.
- Conduct all activities in accordance with regulations and corporate governance guidelines to avoid risk.
- Complete and submit relevant reports in accordance with operational requirements
Minimum Experience Level
- 4-5 years' Relationship management experience in the financial sector a must
- 2-3 years’ experience in Business Acquisition essential
- Experience in a Sales and Deal Origination related to a Corporate Client Portfolio within a Banking / Financial Services environment would be advantageous
Requirements
- NQF Level 6 or Higher in a Financial or Business related field essential
- Matric / Grade 12 / National Senior Certificate
- Valid driver's license and own reliable transport is essential
Type of Exposure
- Conducting gap, needs and root cause analysis
- Analysing and interpreting, situation, qualitative and quantitative data that requires an evaluation of multiple factors
- Identifying trends
- Drafting and checking accuracy of reports and records
- Writing business proposals Preparing and delivering presentations
- Communicating complex information – written and orally
- Developing ways to minimise risks
- Working with a group to identify solutions to a problem
- Successfully selling banking solutions
- Building and maintaining effective cross-functional relationships with internal and external stakeholders
- Influencing stakeholders to obtain buy-in for concepts and ideas
Technical / Professional Knowledge
- Banking knowledge and procedures
- Business writing, terms and definitions, acumen, and principles
- Communication Strategies
- Data analysis
- Industry trends
- Principles of project management
- Relevant regulator, software, and systems knowledge
- Research methodology
- Decision-making process
Closing Date: 30th, May 2022
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Job Purpose
To consult on specific technology through sought after advise and deep expertise and credibility in the industry. Expert in understanding how technology is applied in the organisation and ensure all outputs are in compliance with current governance and legislation.
Job Responsibilities
- Consult and provide advice on the use of the specific technology. Address the needs of the bank by deploying, supporting and configuring the specific technology.
- Develop solutions using knowledge of the technology.
- Ensure ongoing availability within the SLA requirements.
- Ensure maximum exploitation of the technology features across multiple business initiatives.
- Identify further opportunities for use of the technology.
- Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.
- Stay abreast of developments in field of expertise, ensuring personal and professional growth.
- Understand and embrace the Nedbank vision and values, leading by example.
- Identify opportunities to influence the improvement or enhancement of business processes and methodologies.
- Participate in Research and Development related to specific technology.
- Ensure alignment with emerging technologies, and impact on Nedbank technologies.
- Participation in design forums, project forums, user groups and Request For Proposal (RFP).
- Design optimal technical solution in the Nedbank technologies. Contribute expertise into a design document related to specific technology and its impact on Nedbank technology.
- Participate in proof of technology and proof of concept, with recommendations.
- Document and maintain documents relevant to specific technologies and its standards.
- Maintain technology road map in alignment with strategic IT policies and procedures.
- Ensure implementation of solution is aligned to best practice.
- Enable skilling and required corrective action taking place by sharing knowledge and industry trends with team.
- Obtain buy-in for developing new and/or enhanced processes to improve the functioning of stakeholders' businesses.
- Maintain up to date landscape views and technical guidelines of how specific technology is implemented at Nedbank.
- Attend technology specific industry forums and compile and present technical papers.
- Provide problem solving in high impact incidents.
- Present to stakeholders on any impact or change to specific technology.
- Engage with vendors related to specific technologies.
- Present on the exploitation of the technology.
- Become a trusted consultant by providing trustworthy information and acknowledging if advice cannot be provided.
- Expand IP beyond own technology speciality. Review Nedbank and Business Unit Plan and ensure delivered systems, process, services and solutions are aligned to support the achievement of the business strategy, objectives and values.
- Contribute to the content of the curricula for stakeholders.
- Enable skilling and required corrective action to take place.
- Grow the profession through technical mentoring.
- Review vendor training offerings. Ensure the continuity of the technical specialist pipeline.
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
Essential Certifications
- Accredited where formal expert certification on technology is available FPL or JMP or equivalent
Minimum Experience Level
- 5 - 7 years experience in an IT environment of which at least 2 years in a senior role from feeding career streams and at least 3-5 years specialisation in the specific technology
Technical / Professional Knowledge
- Banking knowledge
- Business Acumen
- Business principles
- Change management
- Industry trends
- Principles of financial management
- Principles of project management
- Research methodology
- Business writing skills
- Cluster Specific Operational Knowledge
- Data Analysis and Interpretation
- Relevant governing body practises and guidelines
- Product trends
- Compliance of license contracts knowledge
- Mentoring
- Industry best practise frameworks
- Business consulting and facilitation
- Relevant Governance controls and regulatory knowledge
- Information Technology concepts
- System Development Life cycle(SDLC)
- Role relevant related technologies
- Service orientated Architecture (SOA)
- Systems design
- Knowledge of specific technology
- Single technology
- Object Orientation (Devlopers)
- IT Solutions Architecture
- IT Infrastructure Architecture
Behavioural Competencies
- Applied Learning
- Decision Making
- Innovation
- Stress Tolerance
- Driving for results
- Quality Orientation
- Technical/Professional Knowledge and Skills
Closing Date: 30th, May 2022
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Job Purpose
- To create and increase revenue and economic profit from new and existing clients in order to achieve the banks strategic objectives and create shareholder value.
Job Responsibilities
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
- Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
- Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
- Identify and confirm own financial targets by aligning with business unit targets.
- Achieve or exceed targets by developing and implementing account plans for clients and targetting new business.
- Develop an account plan for each client using knowledge of the client's needs and by engaging with relevant stakeholders to identify tailor-made solutions to meet the client's needs.
- Manage costs by monitoring expenses and keeping within budget parameters.
- Achieve economic profit by reviewing pricing annually and making required adjustments.
- Provide relevant recommendations by maintaining sound knowledge of bank's products and solutions; staying abreast of the market and business environment; by using research conducted by bank economic unit and by reading economic and financial material.
- Meet client and bank needs by confirming that recommended solution is in line with bank guidelines for economic profit; bank business needs and regulations and by managing client expectations.
- Support the implementation process by communicating with the client and internal stakeholders; monitoring progress; gathering feedback and taking corrective action.
- Achieve agreed objectives within cost and time parameters by identifying potential and actual problems and working with relevant stakeholders to find solutions.
- Manage all risks and ensure compliance by following regulatory requirements and bank's internal policies and procedures; identifying risks and non-compliances and taking corrective action.
- Recommend improvements for efficiency and competitve advantage by providing client and market feedback to relevant stakeholders.
- Provide a single interface for the client to the bank by having sound knowledge of the bank's products; services and solutions and by coordinating with relevant stakeholders.
- Establish and maintain relationships with relevant stakeholders (internal and external providers) by engaging with them formally and informally e.g. in meetings; problem solving sessions and training sessions.
- Proactively recommend tailor-made solutions to meet the client's needs by gaining an intimate understanding of the client's business and business environment; and by consulting with relevant stakeholders.
- Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.
- Identify training courses and career progression for self through input and feedback from management.
- Ensure all personal development plan activities are completed within specified timeframe.
- Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
- Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
Preferred Qualification
- NQF Level 5 or Higher in a Financial or Banking related field essential
- Must have a FAIS Complaint qualification ( Min 120 Credits)
- Matric / Grade 12 / National Senior Certificate
- Diploma or Degree in Financial / Business Management / Banking is preferred
- Regulatory Examination 1 would be an advanta
Minimum Experience Level
- 8 years experience in a sales or relationship management role in a banking environment.
Type of Exposure
- Conducting root cause analysis
- Analysing situations or data that requires an evaluation of multiple factors
- Building and maintaining effective cross-functional relationships with internal and external stakeholders
- Analysing and interpreting qualitative and quantitative data
- Brainstorming ways of improving a product or situation
- Challenging the status quo with a view to improving the environment or people's understanding
- Conducting gap analysis
- Coordinating and securing buy-in from internal stakeholders.
- Comparing two or more sets of information
- Providing professional advice/opinion
Technical / Professional Knowledge
- Banking procedures
- Communication Strategies
- Data analysis
- Governance, Risk and Controls
- Nedbank policies and procedures
- Nedbank vision and strategy
- Principles of project management
- Relevant regulatory knowledge
- Relevant software and systems knowledge
- Cluster Specific Operational Knowledge
Closing Date: 30th, May 2022
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Job Purpose
- To deliver banking solutions to clients by understanding their business and needs through relationship management to achieve Nedbanks strategy to be the most admired bank.
Job Responsibilities
- Deliver banking solutions that meet client needs through understanding of client's business and needs through relationship management.
- Demonstrate an understanding of risk parameters by managing client relationships according to credit principles
- Improve results by tracking and analysing financial reports against agreed measures.
- Understand clients business and needs through proactive client relationship management according to portfolio mandate.
- Build relationships with internal stakeholders through communication and networking as determined by client needs.
- Collaborate with third parties by engaging with them as guided by requirements of solutions delivered to clients.
- Complete tasks through planning and reviewing against set targets.
- Manage resources (time, processes and support teams) to optimize value against client expectations.
- Comply with risk standards,policies and procedures through training and development as required by group complianceframework
- Research and analyse information by using problem solving techniques to propose solutions for work challenges.
- Support the achievement of the business strategy, objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems, process, services and solutions are aligned.
- Identify training courses and career progression for self through input and feedback from management.
- Ensure all personal development plan activities are completed within specified timeframe.
- Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
- Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
- Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
- Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
Minimum Experience Level
- 2-3 years in a relationship management or banking environment
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
Preferred Qualification
- Degree in Business or Finance (e.g. BSc Economics, B Comm, Certified Associate of the Institute of Bankers, FAIS Accreditation Regulatory Examination Level 1.
Type of Exposure
- Conducting root cause analysis
- Working with a group to identify alternative solutions to work situations.
- Analysing situations or data that requires an evaluation of multiple factors
- Interacting with diverse people
- Building and maintaining effective relationships with diverse internal and external stakeholders
- Developing ways to minimise risks
- Analysing and interpreting qualitative and quantitative data
- Drafting reports
- Interacting with various levels of management
- Managing conflict situations
- Managing multiple projects
- Influencing stakeholders to obtain buy-in for concepts and ideas.
- Answering customer questions
- Sharing information in different ways to increase stakeholders understanding
- Communicating complex information orally
- Communicating complex written information
- Brainstorming ways of improving a product or situation.
- Challenging the status quo with a view to improving the environment or peoples understanding
- Identifying trends
- Checking accuracy of reports and rec
- Communicating standards to others
- Conducting gap analysis
- Conducting a needs analysis
- Comparing two or more sets of information
- Coordinating and securing buy-in from stakeholders
- Preparing and delivering presentations
- Writing business proposals
- Providing professional advice/opinion
- Using different approaches in new work situations
Technical / Professional Knowledge
- Banking knowledge
- Banking procedures
- Business Acumen
- Business principles
- Business writing
- Communication Strategies
- Data analysis
- Governance, Risk and Controls
- Microsoft Office
- Nedbank policies and procedures
- Nedbank vision and strategy
- Principles of financial management
- Principles of project management
- Relevant regulatory knowledge
- Relevant software and systems knowledge
- Decision-making process
- Nedbank culture
- Cluster Specific Operational Knowledge
Behavioural Competencies
- Communication
- Energy
- Building Trusting Relationships
- Managing Work
- Sales Disposition
- Sustaining Customer Satisfaction
Closing Date: 30th, May 2022
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Job Purpose
To create a unique client experience by attending to enquiries and teller related transactions, client queries, banking requirements, the needs of clients and refer cross sell opportunities while mitigating risk and contribute to branch objectives.
Job Responsibilities
- Authenticate clients and transactions.
- Prevent fraud, risks and losses.
- Mitigate risks and meet legislative requirements.
- Provide client service and meet identified client needs.
- Issue VISA application letters based on client requests.
- Comply with risk standards and take corrective action.
- Minimise losses and ensure corrective action is taken as per procedure and policy.
- Balance and secure branch stock holding.
- Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.
- Stay abreast of developments in field of expertise, ensuring personal and professional growth.
- Seek opportunities to improve business processes and systems.
- Act as brand ambassador.
- Add value to Nedbank by supporting the implementation of new processes, policies and systems.
- Deliver on identified client needs and requirements.
- Build and maintain client relationships.
- Educate and converse with clients by informing them of alternative self-service channels that will be cost effective, time saving and convenient.
- Create synergetic internal relationships.
- Identify quality sales leads and enable cross-selling (without advising).
- Meet client information needs and facilitate the processing of sales.
- Ensure client service and avoid destruction of aged stock and costs associated with reprinting and issuing.
- Reach individual and branch usage (touch points) targets.
- Remain current and stay abreast of Nedbank risk and compliance requirements.
- Understand and embrace the Nedbank vision and values, leading by example.
- Ensure knowledge management, continuity, team success and that information is provided in the correct way to stakeholders.
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
Preferred Qualification
- Business Relevant Certificate or Diploma or Institute of Banking.
Minimum Experience Level
- Preferable 6 - 12 months client service experience in a financial industry or bank teller experience.
Behavioural Competencies
- Building Customer Loyalty
- Applied Learning
- Collaborating
- Communication
- Managing Work
- Stress Tolerance
- Quality Orientation
Technical / Professional Knowledge
- Customer service principles
- Relevant product knowledge
- Branch processes and procedures
- Branch service offerings
- Corporate Governance & Compliance
- Cluster specific operations
Closing Date: 25th, May 2022
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Job Purpose
The successful candidate will be required to provide advice, guidance, oversight and assurance on the adherence to compliance practices in client facing divisions (1st line) to ensure compliance risks are identified, assessed, managed and reported on for Nedbank. Be a trusted advisor to 1st line but maintain independence of mind as part of 2nd line.
Job Responsibilities
Operational responsibilities
- Build and maintain relationships with internal stakeholders (i.e. the division’s 1st line as well as 2nd line divisional functions such as risk, AML and legal and 3rd line being audit) by establishing effective partnerships to identify and manage compliance risks
- Develop and maintain a clear understanding of the scope and nature of the business conducted by 1st line (busines acumen)
- As part of 2nd line, engage with 1st line towards clarifying roles and responsibilities in the management of compliance risk i.e. risk identification, categorization, assessment, management (completing and maintaining Compliance Risk Management Plans - CRMPs) and monitoring
- Adopt and adhere to a risk-based approach in the management of compliance risk
- Develop a solid understanding of all high-risk legislation that applies to the division
- Keep abreast of all regulatory developments/changes that may potentially impact the division and engaging relevant stakeholders on a timely basis to ensure business readiness and ongoing compliance risk management
People Specification
- Contribute to the creation of a compliance culture and compliance awareness in the division by becoming a trusted advisor to 1st line (whilst maintaining independence of mind as part of 2nd line)
- Execute on the agreed annual Compliance Coverage Plan for the division within set timelines
- Ensure compliance risks are managed by developing/updating the Compliance Risk Management Plans (CRMPs) on an annual basis across client facing business (1st line)
- Provide advice and guidance to 1st line on compliance risks, controls, and possible contraventions, through formal and ad hoc monitoring and early detection
- Provide assurance to 1st line on whether compliance requirements are met, and adequate compliance risk management practices have been implemented
- Ensure accurate and timely reporting on any non-compliance, the management of compliance risks, and the state of compliance in the division (1st line)
- Provide assurance to stakeholders on the state of compliance by reporting on how key risks are being managed, highlighting areas that require immediate attention and recommend corrective action to stakeholders
- Take an active part in all relevant governance and other committees
- Have a monthly one-on-one engagement with each of your key stakeholders in 1st and 2nd line (e.g. business, risk team, legal team, AML)
- Perform any other tasks relevant to the role of a compliance officer as directed by management
- Relevant regulatory knowledge - e.g. FAIS, POPI, NCA, COFI, FICA (AML)
- Relevant software and systems knowledge - MS Office suite, LawExplorer, TeamMate
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- Post Graduate Diploma in Compliance Management
- Legal Degree
- Occupational Certificate: Compliance Officer
- Certificate in Compliance Management
- CPrac (SA) - Compliance Practitioner designation from CISA
Essential Certifications/Preferred Certifications
- Compliance Institute of South Africa (CISA) - preferred, not essential
Type of Exposure
- Analysing situations or data that require an in depth evaluation of multiple factors
- Drafting reports
- Influencing stakeholders to obtain buy-in for concepts and ideas
- Comparing two or more sets of information Working with a group to identify alternative solutions to a problem
- Consolidating data from various sources and identify/interpret trends
- Identifying and interpreting regulatory risk trends
- Managing stakeholder expectations
- Monitoring adherence and compliance
- Working across all risk categories
- Presenting to senior leaders
Minimum Experience Level
- 3-5 years’ experience in risk management in a compliance-related role in an environment specializing in Financial Planning, wills, trusts and estates
Technical / Professional Knowledge
- Change management
- Cluster specific operations
- Compliance reporting
- Governance, Risk and Controls
- Relevant regulatory knowledge
- Relevant software and systems knowledge
- Reputational risk management
- Risk management process and frameworks
- Stakeholder management
- Codes of Good Governance
Behavioural Competencies
- Decision Making
- Influencing
- Building Trusting Relationships
- Managing Work
- Quality Orientation
- Stress Tolerance
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Job Purpose
- To drive the Nedbank brand and support sales and service strategy in branch network to achieve sales and service targets.
Job Responsibilities
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
- Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
- Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
- Identify common customer service breakdown and drive relevant corrective measurements to ensure customer satisfaction.
- Conduct service related workshops and training interventions to improve customer service.
- Analyse relevant customer feedback systems and identify common trends in customer breakdowns and recommend corrective action to achieve world class service expectations.
- Ensure adherance to service standards and strategies by observation and measurement and recommending corrective action.
- Collaborate with key stakeholders to identify initiatives to ensure achievement of sales and service targets.
- Support relevant areas to achieve sales and service objectives by highlighting gaps and opportunities.
- Monitor and coach to ensure understanding and effective utilisation of all sales and service systems to achieve strategic objectives.
- Reducing application errors and improve data quality by identifying frequent offenders and putting corrective activities in place.
- Conduct regular checks on sales claimed and leads provided to ensure compliance with policy and procedures.
- Monitor budget to ensure no overspend on marketing and sales within the region.
- Improve branch profitability through driving net new to franchise acquisition.
- Drive activation and entrench sales to improve revenue generating accounts.
- Focus on portfolio tilt and drive relevant products to increase revenue.
- Plan and implement local area marketing activities.
- Identify gaps in sales performance and provide training to impacted staff.
- Drive strategic sales levers by observing; coaching and testing for understanding.
- Increase sales by researching market and identifying sales opportunities and ensuring fulfillment.
- Drive daily sales disciplines by identifying shortfalls and ensuring corrective action is taken.
- Improve productivity and participation through daily focus on sales levers.
- Measure and drive sales leads and usage of relevant sales systems to improve cross selling opportunities.
- Improve cross sell through driving digital enticement by identifying lost opportunities and communicating these to relevant stakeholders.
- Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.
- Identify training courses and career progression for self through input and feedback from management.
- Ensure all personal development plan activities are completed within specified timeframe.
- Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
- Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
Minimum Experience Level
- Insurance /Brokerage experience
- DOFA experience
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
Preferred Qualification
- FAIS Qualification, Regulatory Examination 1 Qualification.
Type of Exposure
- Answering customer questions
- Sharing information in different ways to increase stakeholders understanding
- Communicating complex written information.
- Brainstorming ways of improving a product or situation.
- Challenging the status quo with a view to improving the environment or people's understanding
- Communicating standards to others.
- Coordinating and securing buy-in from internal stakeholders.
- Providing professional advice/opinion
- Using different approaches in new work situations
- Coaching others
Technical / Professional Knowledge
- Communication Strategies
- Data analysis
- Governance, Risk and Controls
- Nedbank policies and procedures
- Principles of financial management
- Principles of project management
- Relevant regulatory knowledge
- Relevant software and systems knowledge
- Cluster Specific Operational Knowledge
- Credit and risk Knowledge
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Job Purpose
The Digital Production and Design Manager (DPDM) will plan and manage cross-channel and cross-brand digital production and design requirements at Nedbank. This will include managing the production aspects of Digital projects, and coordinating with key stakeholders across the Organisation. The manager must have strong leadership and management skills as well as a solid understanding of existing and emerging digital technologies and multimedia capabilities.
Job Responsibilities
The DPDM will leverage process and tools in collaboration with the team to create schedules, allocate resources, manage dependencies, track status, identify and mitigate risks and issues, report status to stakeholders, and ultimately deliver quality projects on time and on budget achieving cost avoidance targets. The person will manage copy, images and multimedia content production and adaption for marketing content, websites, and other digital channels. The DPDM also serves as the digital production subject matter expert, and the interface between internal clients and the production specialists for the production, resizing, retouching, and adjusting of images and multimedia content - per specifications, across all digital platforms (paid, owned and earned).
- Day to day management of project pipeline ensuing smooth operations, including demand management and forecast monitoring, and evaluate and make trade off decisions to project resourcing and capacity.
- Ensuring the stages of the project are met according to client and creative brief, budget, resource, SLAs and deadline deliverables.
- Manages digital production workflows across multiple projects, ensuring that processes are documented and communicated. Champions new and improved processes and new technologies and collaborates with other leaders as needed to define, leverage and implement best digital delivery practices.
- Responsible for driving resolution to, and escalating issues risks associated with production pipeline, capacity and or scope.
- Provides strategic direction to the team and vendors as it relates to digital content quality check (QC) activities, processes, and standards. Has overall accountability for ensuring high-quality delivery of digital content and products.
- Accountable for QC of all assets before Go Live.
- Overall responsibility for client engagement, liaison and satisfaction.
- Ensure all parties (internally and externally) are informed of project progress, delays are clearly communicated timeously, continuously managing stakeholder expectations.
- Attend all key internal and external status sessions ie: RIMS, CIMS, WIMS, external partners and vendors agency status.
- Keep track of all jobs across the various Clusters.
- Managing digital creative reviews with internal stakeholders.
- Accountable for the creation, delivery, effectiveness and accuracy of a variety of reports that inform forecasting and management of budgets and schedules.
- Conducting hands-on management of large campaign production functions.
- Use feedback, metrics and retrospectives to drive studio improvements and plan future initiatives for the studio.
- Actively participate in agency and inter team creative reviews and creative strategy sessions.
- Manage the implementation process and continuous management and up-keep of the Digital Design System and DAM
- Partner with stakeholders to identify process improvement opportunities, provide optimization recommendations and solutions.
- Drive internal concept creation and production quarterly
- Provide mentoring, development and performance management to team leads and creatives to foster a positive work environment.
- Manage and track team KPIs and output, reporting weekly on performance and escalations.
People Specification
Essential Qualifications - NQF Level 7
- Advanced Diplomas/National 1st Degrees
- Bachelor of Arts: Marketing , Bachelor of Commerce: Marketing
Requirements and Skills
- Possess excellent leadership and management skills to create a positive, successful environment for both the team and clients.
- Strategic thinking skills - the ability to think beyond the immediate and tactical.
- Analytical skills - ability to process information/insights
- Creative evaluation skills - ability to judge creativity in the context of briefs; effective business solutions; & marketplace impact and dynamics
- Influencing stakeholders to obtain buy-in for concepts and ideas
- Building and maintaining effective relationships with internal and external stakeholders.
- Strong work ethic, integrity and professional demeanour
- Solid multi-tasking skills required with the ability to manage various clients and teams
Minimum Experience Level
- Minimum of 4 year’s experience in managing staff, including recruitment, training, support and team development
- Minimum of 4 year’s experience in client-facing roles.
- Minimum of 4 years in a management role.
- Working knowledge of best practices and workflows for digital marketing channels (web, social, mobile, media, etc.) and digital content/asset creation.
- Experience with production studio delivery model within a digital agency environment.
- Experience with Digital Asset Management (DAM) systems and repositories.
- Experience with Production workflow management systems, tools and processes.
- Strong client communication skills, both verbal and written.
- Ability to critically assess a project or process to identify improvement opportunities.
Type of Exposure
- Strategic thinking skills - the ability to think beyond the immediate and tactical.
- Understanding of market strategy principles incl. market segmentation; target markets; positioning principles; branding principles; media & channel planning; social & digital platforms
- Marketing Mix Optimisation skills - the ability to understand and apply all the elements of the marketing mix to successfully impact the marketing of a product or service
- Ability to understand and apply knowledge of customer insights; CVP frameworks and products and services features & benefits to ensure effective marketing campaigns
- Analytical skills - ability to process information/insights resulting in plans/interventions/campaigns that are effective
- Creative evaluation skills - ability to judge creativity in the context of briefs; effective business solutions; & marketplace impact and dynamics
- Influencing stakeholders to obtain buy-in for concepts and ideas
- Sharing information in different ways to increase stakeholders understanding.
- Brainstorming ways of improving a product or situation
- Working with a group to identify alternative solutions to a problem.
- Interacting with diverse people
- Building and maintaining effective relationships with internal and external stakeholders
Technical / Professional Knowledge
- Accounting principles
- Communication Strategies
- Governance, Risk and Controls
- Decision-making process
- Company/Division/Cluster/Business Unit specific business knowledge
- Understanding of branding & brand building principles and techniques as drivers of marketing strateg
- Writing of briefs and verbal articulation thereof to internal and external stakeholders
- Development and implementaion of marketing plans in support of the marketing and business strategies
Behavioural Competencies
- Quality Orientation
- Customer Focus
- Work Standards
- Building Partnerships
- Communication
- Decision Making
- Initiating Action
- Innovation
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Job Purpose
To support business objectives by managing fulfilment of requests from clients and staff in order to achieve business results with effective level of client satisfaction and risk management
Job Responsibilities
- Performance Management of all staff
- Effective capacity management and succession planning
- Effective development of all staff
- Ensure all staff adhere to Nedbank Risk and Compliance Policies.
- Ensure all Nedbank policies and procedures are adhered to by all staff at all times.
- Ensure a clean audit by SARB, Nedbank Internal Auditors, Compliance and Risk in areas of responsibility.
- Ensure all staff are aware of and adhere to all laid down processes pertaining to client, product and business specification.
- Sound knowledge and interpretation of SWIFT rules required.
- In Depth knowledge and interpretation of the South African Reserve Bank Exchange Control Rulings, Currency and Exchanges Manual for Authorised Dealers is a requirement.
- Analyse monthly General Ledger, ABC Costing numbers and AJTP to ensure that all data and costs are correct within area of responsibility.
- Collate and Report data on a monthly basis, and provide comment on variances as and when required.
- Stay customer focused without compromising risk controls.
- Effective collaboration with key stakeholders (internal and external).
Minimum Experience Level
- 7 years in fnancial markets and 3 years in a managerial role.
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
Relevant Degree or National Diploma or relevant experience
Type of Exposure
- Developing succession plans
- Building a community of leaders
- Conducting benchmarking and analysis to investigate improvement opportunities
- Identifying/selecting talent
- Networking and building relationships
- Developing a stakeholder management grid for the business
- Establishing and maintaining collaborative relationships with peers / managers
- Managing a department or area
- Making financial decisions
Technical / Professional Knowledge
- Strategic planning
- Budgeting
- Financial Accounting Principles
- Performance management
- Business administration and management
- Business principles
- Business terms and definitions
- Communication Strategies
- Staff resource planning
- Operations planning
- Employee training/development
- Diversity management
- Relevant Nedbank product knowledge
- Relevant regulatory knowledge
- Governance, Risk and Controls
- Change management
- Principles of project management
- Business writing skills
- Management information and reporting principles, tools and mechanisms
- Service level agreements
- Consumer behaviour
- Client Service Management
- Client service principles
- Organisational systems
Behavioural Competencies
- Building Partnerships
- Planning and Organizing
- Building talent
- Delegation and Empowerment
- Coaching
- Leading Change
Method of Application
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