Job Purpose
To effectively define, design deploy services and practises in the organisation and align business needs with the delivery of IT Services.
Job Responsibilities
- Spans across all activities (UX, Service and supporting processes) of service design and ensures their effectiveness and efficiency, managing, governing, and co-ordinating the delivery of services.
- Perform design or redesign of services to improve operational efficiency.
- Analyze, implement, and update services so as to ensure I&O strategy is enabled.
- Analyze the effectiveness of services in order to develop strategies to improve workflow effectiveness.
- Determine critical root cause analysis to drive strategic change to improve the current services offered.
- Equip the team on new service design improvements.
- Provide technical and analytical support on various I&O strategies.
- Manage and lead I&O colleagues to co-create designs to achieve squad objectives.
- Manage multiple projects or initiatives at one time.
Design and integration of new services into ITSM processes (ranging from monitoring, event management, incident and problem management, access management, helpdesk, CMDB)
- Integrate services into technical, SLA, Financial Management and service catalogue requirements with a customer mindset
- Implementation of new services end to end (with a service provider and customer mindset)
- Business readiness and process change management of new services
- Monitoring and supporting new implementation
- Understanding industry best practices
- Implementation of capabilities (e.g. demand management, DevOps, portfolio management, customer moments of truth).
- Create and rapidly iterate service prototypes
- Engage the whole multidisciplinary team with the design process
Essential Qualifications:
- Must have a degree (BSc IT, Engineering)
- Well versed in Agile, BizDevOps, Design Thinking methodologies
- Business Analysis
- Process Engineering/Re-engineering
- Project Management
Minimum Experience Level
- 5 - 10 years customer service experience of which at least 4 years within the IT industry
Skills (Technologies, systems or software knowledge etc.):
- Design
- Analysis
- Analytical
- Organisational and people skills
- Resilient
- Coordination
- Communication
- Tenacious
- Challenge the norm and conventional thinking
- Thought leadership
- Facilitation
- Collaboration
- Relationship management
- Conflict management
- Persuasion
- Negotiation
- Stakeholder management
Job Closing Date
17 February 2020
Location
Sandton, Johannesburg
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Job Purpose
- To design, prototype, and build next-generation analytic systems and services by applying strong expertise in machine learning, data mining and information retrieval.
Job Responsibilities
- Develop Data Science Use Cases with a small team in an agile fashion.
- Machine learning and Model training/retraining.
- Exploratory data analysis and visualisations using large data sets.
- Acquire and load relevant data and generate features from this data sets.
- Maintain production Models as required.
Essential Qualification
- BSc Computer Science, BSc Engineering, Econometrics, Mathematical Statistics, Actuarial Science.
Preferred:
Certifications:
- Related Data Science Certifications
Minimum Experience Level
- 2 - 5 years’ experience in a Data Science role
- Portfolio of delivering Data Science solutions
Advantageous experience (not a disqualifier):
- Refactoring and deployment of models into production
Skills (Technologies, systems or software knowledge etc.):
- Deep knowledge of machine learning, statistics, optimization or related field
- Experience working with large data sets, simulation/ optimization and distributed computing tools
Programming/Application Skills
Database Skills
- SQL Server
- Netezza,
- Redis,
- MongoDB etc.
Job Closing Date
10 February 2020
Location
Sandton, Johannesburg
Gmail
Yahoomail