Job Openings at Nedbank

Job Purpose

To contribute to the development and maintenance of best practice models and assessment strategies in line with regulations (where applicable) in order to facilitate world class risk management.

Job Responsibilities

• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).

• Research and make recommendations for corporate citizenship initiatives in area of influence

• Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).

• Seek opportunities to improve business processes; models and systems by identifying and recommending effective ways to operate and adding value to Nedbank.

• Contribute to the development of differentiated; superior solutions (solution engineering) that meet stakeholder and business requirements through analysis.

• Ensure product and/or solution design is congruent with the required business specifications through meeting stakeholder requirements timeously.

• Contribute to the development of differentiated; superior solutions (solution engineering) that meet stakeholder and business requirements through analysis.

• Ensure product and/or solution design is congruent with the required business specifications through meeting stakeholder requirements timeously.

• Ensure business needs are met by engaging and assisting business through face to face interaction and attendance at forums and committees .

• Assist the business to address queries by extracting and analysing data.Perform ad hoc analysis and complete data requests through monitoring of data as per client specification.

• Ensure continuity and knowledge base through documenting and recording processes and models.

• Provide insights enabling growth through analytical research; systems and marketing insights by delivering analytical results and making recommendations to stakeholders.

• Ensure compliance to policy through data analysis and monitoring.Create efficiencies and streamline processes through analysis.

• Establish understanding of processes by bridging the gap between operational and analytical concepts through communication.

• Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.

• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.

• Enable skilling and required corrective action to take place by sharing knowledge and industry trends with team and stakeholders during formal and informal interaction

• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.

Essential Qualifications

• Matric / Grade 12  / National Senior Certificate

• At least a B.Degree majoring in Maths, Statistics, IT, or Engineering.

• Possibly B.Degree in Finance if have good problem solving skills and logic to program/code

Minimum Experience Level

• Coding experience would be beneficial

• Previous experience as data or credit analyst would be beneficial

• Problem solving/ quantitative skills

• Data Analysis and quality checks

• SQL, SAS, Python, programming experience

• Microsoft Office with specific focus on Excel

• Automation & optimization

• Business writing skills

• Visuals and dashboards – PowerBI – not an essential requirement

Type of Exposure

• Analysing situations or data that requires an in depth evaluation of multiple factors

• Developing ways to minimize risks

• Influencing stakeholders to obtain buy-in for concepts and ideas

• Sharing information in different ways to increase stakeholders understanding

• Executing strategy

• Working with a group to identify alternative solutions to a problem

• Interacting with diverse people

• Building and maintaining effective relationships with internal and external stakeholders

• Analysing and interpreting quantitative and qualitative data

• Managing multiple projects

Technical / Professional Knowledge

• Business Acumen

• Industry trends

• Microsoft Office

• Principles of project management

• Relevant regulatory knowledge

• Relevant software and systems knowledge

• Risk management process and frameworks

• Business writing skills

• Microsoft Excel

• Quantitative Skills

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Job Purpose

To create and increase revenue and economic profit from new and existing clients in order to achieve the banks strategic objectives and create shareholder value.

Job Responsibilities

• Be primary point of contact for clients by being accessible according to Nedbank client service strategy. Regular proactive interaction with clients to build and maintain relationships in line with business unit strategy.

• Conduct regular portfolio reviews with clients to ensure optimum value and client retention. Identify potential new clients through prospecting to increase client base and grow market share.

• Engage with collaborative partners through collaboration forums and networks.

• Analyze customer satisfaction survey results to identify problems. Suggest improvements and implement action plans aligned to divisional customer service strategy to improve efficiencies and outputs.

• Perform in depth financial needs analysis to identify cross sell and up sell opportunities in line with business goals

• Conduct business activities in line with internal and external service level agreements.

• Ensure service level agreements are adhered to by following business unit process and procedure

• Grow revenue through acquisition activities and cross sell and up sell to achieve financial targets. Manage costs and impairments to minimise revenue leakage and losses.

• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.

• Understand role relevant systems and processes and implement to minimise risk.

• Conduct all activities in accordance with regulations and corporate governance guidelines to avoid risk.

• Complete and submit relevant reports in accordance with operational requirements

Experience Level

• 4-5 years' Relationship management experience in the financial sector a must

• 2-3 years’ experience in Business Acquisition essential

• Experience in a Sales and Deal Origination related to a Corporate Client Portfolio within a Banking / Financial Services environment would be advantageous

Requirements

• NQF Level 6 or Higher in a Financial or Business related field essential

• Matric / Grade 12  / National Senior Certificate

• Valid driver's license and own reliable transport is essential

Type of Exposure

• Conducting gap, needs and root cause analysis

• Analysing and interpreting, situation, qualitative and quantitative data that requires an evaluation of multiple factors

• Identifying trends

• Drafting and checking accuracy of reports and records  

• Writing business proposals Preparing and delivering presentations

• Communicating complex information – written and orally

• Developing ways to minimise risks

• Working with a group to identify solutions to a problem

• Successfully selling banking solutions

• Building and maintaining effective cross-functional relationships with internal and external stakeholders

• Influencing stakeholders to obtain buy-in for concepts and ideas

Technical / Professional Knowledge

• Banking knowledge and procedures

• Business writing, terms and definitions, acumen, and principles  

• Communication Strategies

• Data analysis

• Industry trends

• Principles of project management

• Relevant regulator, software, and systems knowledge

• Research methodology

• Decision-making process

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Job Purpose

• Nedgroup Investments Client Services Team is looking for an experienced Complaints Resolutions Office within a sound technical understanding of collective investment schemes and retirement products.

Job Responsibilities

• Adhere to the daily schedule to ensure that targets are met by following the work plan.
• Follow Nedbank processes and values such as honesty; integrity; accountability; respect and pushing beyond boundaries when answering calls and when dealing with internal and external relations.
• Escalate all unresolved queries to management by logging the case on the system.
• Answer 90% of all calls within 60 seconds (90/60) as per Service level Agreements (SLA) Generate lead targets required on a month to month basis by offering products to the clients.
• Prevent losses that may occur in the business by being vigilant and making sure all calls are logged correctly.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
• Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
• Keep up to date with risk standards by reading; understanding and completing the updated manuals every time they are sent out and agreeing to the terms.
• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
• Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
• Understand the nature of the client's query by reiterating the key points raised by the client.
• Give continuous feedback to management and the back office and ensure that stakeholders are also updated through communication of information required by the different stakeholders.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• Bachelors Degree Finance/Accounts/Related

Minimum Experience Level

• 2-3 years working experience in a Complaints Resolution role within the Asset Management space.

Technical / Professional Knowledge

• Administrative procedures and systems
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Business writing skills
• Banking knowledge
• Banking procedures
• Cluster Specific Operational Knowledge
• Business principles
• Business terms and definitions
• Governance, Risk and Controls
• Behavioural Competencies
• Building Customer Loyalty
• Communication

Technical/Professional Knowledge and Skills

• Managing Work
• Adaptability
• Quality Orientation

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Job Purpose

Nedbank Insurance is looking for a candidate to fulfil the role of Assistant to the Governance Team by providing service efficiencies and support to the Head of Governance and his Team.
 

Job Responsibilities

• Assess claims to determine potential recoveries;

• Proceed with recoveries against insured and uninsured third parties on potential recovery matters;

• Initiate recoveries process in instances of overpayments to policy holders, payments to incorrect beneficiaries/party’s, defective workmanship by suppliers;

• Appoint a tracer on matters requiring a tracer to locate the third party;

• Manage stakeholder and tracer relationship and costs

• Support Compliance Team with Admin duties

• Assist with the co-ordination of Compliance reports

• Assist with oversight of Governance CBT and Policy acknowledgments

• Assist and Support the Compliance Team with due diligence screening and oversight initiatives

• Assist and Support the Compliance Team with Compliance Training and Awareness initiatives

• Assist and Support the Compliance Team with Compliance Initiatives / projects

• Support with research on reports

• Support with the co-ordination and alignment of report

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

Diploma: Paralegal Studies , AIPSA

Minimum Experience Level

3 - 5 years as a Governance Assistant/Similar rolw

Technical / Professional Knowledge

• Administrative procedures and systems

• Banking procedures

• Data analysis

• Governance, Risk and Controls

• Microsoft Office

• Relevant regulatory knowledge

• Relevant software and systems knowledge

• Business writing skills

• Cluster Specific Operational Knowledge

Behavioural Competencies

• Communication

• Continuous Learning

• Collaborating

• Stress Tolerance

• Work Standards

• Managing Work

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Job Purpose

To establish; lead and direct the execution of strategic sourcing functions for the procurement categories in line with the Nedbank strategy.

Job Responsibilities

• Identify synergies, strategy and innovative ways to achieve the strategic objectives and economies of scale Total Cost of Ownership (TCO) through demand management and optimising existing spend.

• Identify cost benefit opportunities by reviewing, analysing, interpreting and reporting on supplier spend data.

• Understand and monitor competitiveness of suppliers by analysing market benchmarks.

• Provide stakeholders with category cost information to assist with budget forecasting

• Manage the supplier relationships by understanding supplier objectives, strategic plans, business spectrum and industry influences.

• Formulate, implement, manage and monitor an action plan aligned for category suppliers with internal stakeholders to enhance strategic supplier relationships.

• Build collaborative relationships across Nedbank and with the group affiliates to identify, develop and influence joint synergies on procurement strategies.

• Enable effective conflict management resolutions for the category by engaging with stakeholders.

• Enable strategic partnerships by monitoring key expectations of stakeholders and building long term relationships.

• Educate commodity specialists and others by coaching and mentoring on procurement related functions.

• Execute the sourcing life cycle by adhering to the internationally recognised strategic sourcing process i.e. diagnostic preplanning, opportunity identification, select sourcing strategy, implement sourcing strategy, go to market, track results and on-going supplier management.

• Fulfil business requirements and benchmarking by directing and conducting requests for information, proposals, quotations and auctions (RFx).

• Create, define and manage category sourcing strategy based on risk assessment, market analysis, financial indicators, contingency plans, business objectives, regulatory compliance in collaboration with all stakeholders by using relevant methodologies. e.g. SWOT, PESTLE, PORTERS 5 and KRALJIC model.

• Achieve category strategy by ensuring supplier catalogues are created, implemented and maintained and non catalogue orders are managed.

• Provide a procurement query resolution service to effectively deal with procurement queries.

• Mitigate risk by managing the Nedbank due diligence process and initiating and conducting supplier audits according to the globally defined framework.

• Develop frameworks for interaction with suppliers by guiding and creating awareness of the governance processes.

• Develop and lead cross functional sourcing by establishing category advisory boards to improve compliance and increase costs benefits.

• Ensure transformational targets are met for own team through consideration of targets during the staff recruitment, retention and training process and utilising suppliers listed on the preferred supplier list.

• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives.

• Achieve operational excellence by supporting the implementation of business optimisation improvement through team engagement.

• Encourage team to generate innovative ideas and share knowledge.

• Manage, direct, influence the category to ensure that preferential procurement BBBEE targets are achieved in line with Financial Sector Charter (FSC) as determined by the Department of Trade and/or industry code of good practice and Nedbank's targets.

• Ensure the appointment of Black Owned / Black Woman Owned suppliers for Category to achieve FSC / Nedbank /- delete DTi codes of good practice targets.

Minimum Experience Level

10 years in procurement industry with 5 years at senior management level managing others.

Essential Qualifications - NQF Level

Business Degree, M-CIPS

Preferred Qualification

Certified Institute of Purchasing and Supply (CIPS) /M-CIPS

Preferred Certifications

Type of Exposure

• Managing a team of people

• Creating a business plan

• Implementing a strategic plan

• Investigating and reviewing processes to improve client satisfaction

• Handling large spend value

• Assuming a key leadership role

• Managing business risks

• Negotiating contracts

• Selling new ideas and concepts to stakeholders

Technical / Professional Knowledge

• Business administration and management

• Change management

• Client service management

• Communication Strategies

• Financial Accounting Principles

• Governance, Risk and Controls

• Relevant regulatory knowledge

• Service level agreements

• Strategy Sourcing

Behavioural Competencies

• Building Partnerships

• Decision Making

• Facilitating Change

• Influencing

• Business Acumen

• Guiding Team Success

• Driving for Results

• Planning and Organizing

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Job Purpose

We are looking for an experienced analytics professional who has modelling experience. In this role you will to provide insights regarding the market, trends, competitors that enable the business to identify potential and opportunities for the creation, delivery and management of value propositions. This role will provide you with the opportunity to unearth new opportunities that will lead to the design and development of new Disruptive CVPs. Our ideal candidate for this is an individual that has experience in building business cases. Join us to make an Impact!

Job Responsibilities

• Contribute to the development of differentiated, superior solutions (solution engineering) that meet stakeholder and business requirements.

• Ensure product and/or solution design is congruent with the required business specifications.

• Enable the realisation of the financial business benefits accruing including minimisation of operational costs.

• Ensure business needs are met through consistent engagement and assistance to business

• Provide stakeholders with appropriate insights and enable business growth through delivering analytical results, recommendations, research, analytical methods, appropriate systems and market insights.

• Understand internal and/or external client needs and requirements.

• Identify opportunities to accelerate growth and build tools to analyse and test new competitive strategies.

• Use quantitative analysis to build compelling and competitive CVP’s for the middle market segment

• Evaluate market penetration.

• Identify positive financial outcomes to increase profitability.

• Analyse competitors across products, channels, VAS, Sales, Service, Rewards, Strategies and Profitability.

• Competitor profile and benchmarking, SWOT Analysis, Feature Reviews, Social Media Analytics

• Support strategy with the development of the 3-year strategic plan for Consumer banking.

• Generate reports that analyse competition and customers.

Minimum Experience Level

• 5 years’ experience in financial and/or business modelling.

Essential Qualification

• Matric / Grade 12  / National Senior Certificate 

• Bachelor’s Degree in Mathematics, Statistics, Actuarial science, Business or similar with a focus on analytics, business information management or equivalent?

Type of Exposure

• Analysing situations or data that requires an in depth evaluation of multiple factors

• Developing ways to minimize risks

• Managing conflict situations

• Influencing stakeholders to obtain buy-in for concepts and ideas

• Sharing information in different ways to increase stakeholders understanding

• Working with a group to identify alternative solutions to a problem

• Interacting with diverse people

• Building and maintaining effective relationships with internal and external stakeholders

• Analysing and interpreting quantitative and qualitative data

• Managing multiple projects

Technical / Professional Knowledge

• Change management

• Client service principles

• Communication Strategies

• Diversity management

• Operations planning

• Relevant regulatory knowledge

• Strategic planning

• Business writing skills

• Quantitative analytical techniques

• Problem solving skills