Job Openings at RBS

Role Purpose

• To provide stakeholders (e.g. clients, account executives) with efficient claims advice and administration according to the required standards and procedures in support of the business strategy. 

Financial:

• Ensure appropriate minimisation of claims and claims expenses 
• Ensure and contribute to minimisation of general expenses 

Client:

• Ensure that all stakeholder (e.g. clients, AE’s, insurers) communication is accurate, timeous, professional and relevant 
• Build and maintain mutually beneficial relationships with internal (e.g. account executives) and external (e.g. clients) stakeholders 
• Keep client informed regarding to progression of the claim 
• Ensure and contribute to achieving the required client satisfaction targets

Business Processes:

• Adhere to company quality standards and broader regulatory frameworks wrt the following processes (but not limited to): 
• Claims Administration
• Receive claims notification, and send and obtain any relevant forms or documents as may be required 
• Administer complete claims process according to defined claims procedures until claims are settled 
• Appoint assessor or loss adjustor  
• Apply policy terms and conditions 
• Keep internal system and records up to date at all times 
• Keep relevant internal stakeholders up to date on the progress of registered claims 
• Make assessment of claims validity and estimate value and administer mandated claims 
• Forward claims in excess of mandate to insurer  
• Obtain quotes for services 
• Arrange approval and payment for claims costs in line with claims and cover 
• Act as intermediary between insurer and client and timeously relay communication, requests and documentation 
• Follow the recoveries process, diarise follow-ups and keep clients informed 
• Ensure productivity targets are met 
• Contribute towards and ensure continuous improvement in own and team performance 
• Adhere to company mandates 
• Participate and contribute in ad hoc projects 
• Report any suspected fraud, misrepresentation and/or dishonesty 
• Keep accurate record of own activities 

Learning and Growth:

• Live the RBS values by committing to the organisational values 
• Ensure continuous self-development 
• Share information and knowledge with the team

Requirements

Minimum Qualifications and Skills:

• Matric or equivalent 
• RE 5 
• FAIS appropriate qualification/credits 
• Computer literate 
• CIMS - advantageous 
• Excellent communication skills (verbal & written) 

Minimum Experience:

• 3+ years commercial claims experience

go to method of application »

Role Purpose

• To provide administrative support during the recoveries and liabilities claims process, and support of the business strategy for excellent service and growth.

Financial:

• Ensure and contribute to minimisation of general expenses

Business Processes

Provide administrative assistance to the recoveries division wrt the following processes (but not limited to):

• Recoveries and liabilities claims administration and support
• Receive instruction to commence with recovery process and review the claims history to ensure all relevant information has been received
• Trace parties and make contact to provide information regarding the recovery process and obtain information
• Compile and dispatch the relevant documents (letter of demand, pre litigation notice, request for settlement etc.)
• Ensure accurate records are kept on recoveries progress and saved on the system
• Prepare and send invoices for services rendered
• Keep track of payments received and allocate payment
• Keep the client and internal servicing team up to date regarding the progress of the recovery
• Provide information and administrative support to internal and external legal team to support further legal processes
• Keep diary of weekly follow-ups with third parties and third party insurers
• Ensure the matter is settled or escalate within the required legal framework
• Provide legal administrative support from the start to end of the liabilities claims process
• Ensure productivity targets are met
• Contribute towards and ensure continuous improvement in own and team performance
• Adhere to company mandates
• Participate and contribute in ad hoc projects
• Report any suspected fraud, misrepresentation and/or dishonesty
• Keep accurate record of own activities

Learning and Growth

• Live the RBS Way
• Ensure continuous self and professional development
• Share information and knowledge with the team

Requirements

Minimum Qualifications and Skills

• Matric or equivalent
• LLB Degree
• Excellent communication

Minimum Experience

• Some practical experience in recoveries and liabilities administration within insurance will be advantageous, but not required as this is an entry-level position