Job Openings at Rentokil Initial South Africa

Requirements

A vacancies has arisen for 2 x Ireland Customer Service Agents

• The purpose of this role is to be the first point of contact for all new, prospective and existing customers. You will provide professional customer service through your learnt understanding of business services, products and procedures, accurately managing the client’s expectation for the next steps.
• Wherever possible you will oblige the client’s request and resolve as many issues as possible for the first time.

Do you have what it takes? If you want to be considered for this role you will need:

QUALIFICATIONS, EXPERIENCE & SKILLS

• Tertiary Education in a related field advantageous
• Minimum of 5 years experience in a similar role
• UK Customer Call Center experience essential
• Evidence of sufficient experience to demonstrate ability
• Strong values in customer service
• Good initiative and judgement skills
• Team player
• Customer Focus: excelling at customer service & able to build rapport
• Familiar with Data Protection Act
• Communication skills: both verbal and written including excellent telephone manner
• Ability to work in a hybrid environment

KEY WORK OUTPUTS and ACCOUNTABILITY

• Customer Service Complaint Handling Web & Chat Outbound Customer Feedback (Support)Performance Indicators
• Call Monitoring Scores
• Telephony Performance
• Volume of inbound calls handled
• Volume of outbound calls
• Average duration of calls
• Accuracy of log updates
• Complaints
• Customer Satisfaction
• Average speed to completion
• Call Monitoring Scores
• Speed of response to emails
• Email Response Accuracy
• Chat quality and responses
• Obtain scores for service provide and detailed feedback

go to method of application »

KEY WORK OUTPUTS & ACCOUNTABILITIES:

• Responsible for incoming and outgoing products and supplies within the business unit.
• Responsible for receiving new stock shipments and loading/packing it orderly in the store room
• To keep track the movement of goods in his charge in order to avoid lost sales and prevent production delays
• Identifying and removal of obsolete equipment/products from for sale or disposal.
• Assist in the compiling of reports on inventory balance, overs/ shortages.
• Maintenance and control of second hand stock
• Issuing and return of daily stock requirements to Service teams.
• Store room is well maintained and in line with Divisional standard

QUALIFICATIONS & EXPERIENCE:

• Matric certificate
• Computer literate – MS Office (Word/Excel and Gmail)
• Tertiary qualification preferred and minimum of 5 years stock/warehousing/inventory control experience
• Knowledge of plants will be advantageous

go to method of application »

KEY WORK OUTPUTS and ACCOUNTABILITIES

• Ensuring delivery of constantly high quality of service 
• Taking responsibility for your team
• Ensuring allocated work is completed daily
• Communicating with clients and with all levels in the organisation
• Ensuring protection of the Company image and reputation
• Securing and protecting company assets
• Passing on leads to sales consultants 
• Completion of all relevant documentation
• Planning and coordinating all services with service planners

SKILLS and COMPETENCIES

• Matric certificate 
• Unendorsed Valid driver’s licence
• Min 2yrs hygiene experience
• Computer literacy – MS Office,  Internet tools

QUALIFICATIONS and  EXPERIENCE

• Ability to identify customer needs and solutions
• Should display professional attitude
• Must be presentable
• Highly developed communication skills (Written/Verbal/Non-verbal)
• Requires good time management skills to efficiently and effectively perform daily duties
• Good physical health