Job Openings at Sage

Key accountabilities and decision ownership:

• Participate with the EVP, AME at some executive meetings, business reviews and other key meetings where decisions are made and actions determined, to ensure outcomes are recorded, accountabilities are made clear, tracked and subsequently delivered against.
• Undertake short-term projects initiated by the EVP, AME that are focused in scope and distinct from those managed through the PMO.
• Proactively gather data and provide reporting that will enable the EVP, AME to prepare effectively for meetings and maximize their productivity.
• Manage relationships on behalf of the EVP, AME with specified external stakeholders to maximize potential benefit and minimize unnecessary distraction.
• Liaise closely with the EVP, AME administrative assistants and with leadership to ensure effective agendas, meeting preparation and clarity of ownership coming out of meetings so that deliverables are seamlessly achieved.
• To brief participants in advance of business/product/marketing reviews to ensure maximum meeting productivity for all.
• Detect problems both within and across delivery and project streams and working with colleagues to develop remedial plans where necessary
• To support the content development of specified internal and external presentations, recognizing that on most occasions functional or business leaders will take ownership

Background of

• Experience in strategic planning & execute
• Previous experience with working with business partner network
• Must be willing to travel, regionally and internationall
• Highly autonomous with the ability to work on own initiative
• Strong customer focus, Executive focus and high-level customer service ethics
• Target driven
• Technical / professional qualifications:
• B Com Degree, MBA Advantageous

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Key Responsibilities

What will you gain exposure to?

• The purpose of the role is to engage with existing Sage customers. Help our customers understand the contact paths and address any outstanding issues. In addition, the customer services agent will provide solutions to advisors, partners and alliances on various technical issues and problems relating to product.

Summary of your Day to Day

• Call customers and update internal systems
• Address any outstanding issue on the customer's account
• Educate the customer on who to reach out to solve issues.
• Educate on how to use the IVR
• Deliver timeous communication to the Customer Experience leads on any trends picked up during conversation

Requirements for the role

• Computer literate
• Good understanding of customers in the Accounting, Payroll & HR environment ·
• Must demonstrate good interpersonal skills and work with internal and external customers.
• Good communicator