Job Openings at Sun International

Code/Reference
N/A10529
Unit
Location: Bloemfontein
Job Purpose

• Responsible to supervise the day to day delivery of the food and beverage service and team within a specific outlet / conference centre with the objectives of maintaining standards of service; enhancing the customer experience; and controlling operating equipment and stock in line with Company standards

Education

• € Matric € 3-Year Hotel School Diploma or equivalent national qualification in hospitality at Diploma level

Experience

• € 3-4 years in the food and beverage industry including experience in banqueting, in-room dining; and / or restaurant operations
• Skills and Knowledge
• € Microsoft office experience- Basic Literacy

Key Performance Areas
Shift Supervision:  Put in place staff scheduling and duty allocations to ensure maximum coverage

• Handle shift briefings / handovers / shift reports €¢ Interact and be present on the floor during service to understand and assist clients with requests, special requirements, recommendations, concerns, resolution of complaints, etc. Food & Beverage Product Offering €¢ Monitor service offering / products and pricing within F&B €¢ Make recommendations of improvements to the product and service offering €¢ Co-ordinate the implementation of the food and beverage promotional calendar for outlets People Supervision €¢ Supervise staff conditions of employment, e.g. attendance, absenteeism, leave, adherence to policies and procedures €¢ Identification of employee training needs €¢ Perform on the job training and coaching to close developmental gaps and build succession for a talent pipeline within the outlet €¢ Supervise employee relations within the department Decision making €¢ Interprets customer requirements in terms of services available and the applicable constraints €¢ Takes initiative in making decisions which are made within limits of authority; €¢ Considers all the facts, options and possible outcomes prior to making decisions; €¢
• Works independently, and is orientated towards solving customer queries. Financial control €¢ Authorise spend in line with budget €¢ Conduct accurate 10, 20-day stock takes for the outlet in line with Company process. €¢ Report on any variances for the outlet
  
  Equity
  Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.

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Code/Reference N/A10533
Location: Pretoria
Job Purpose

• The Reservations Agent is responsible to coordinate and capture all reservations received through the contact centre, in line with Company procedures and service standards

Education

• Grade 12
• 3-Year Hotel School Diploma is an advantage

Experience

• 2-3 Years€™ experience in the hospitality or service industry in a front office ; reservations or call centre environment

Skills and Knowledge

• Accommodation pricing structures
• Inventory Management (Rooms, conferencing & events)
• Rooms Product knowledge
• Reservations
• Proficient MS Office skills
• Working knowledge of Opera suite
• Selling skills
• Business unit facilities knowledge

Key Performance Areas

Reservation Bookings

• Answer calls received by business unit reservations
• Greets clients in a friendly way and treats them with respect at all times
• Elicit information for mandatory fields
• Convert calls to bookings / reservations
• Upsell bookings to achieve best available rates on all booking requests
• Compile and communicate confirmation letters to clients, as per their booking requirements
• Provides accurate information (including promotion information, functions, facilities, etc) to guests
• Interacts with the guest and provides service to resolve their individual queries
• Complete handover reports and files
• Send booking confirmation letters to clients and operations team

Accommodation System Data Integrity (Rooming Lists)

• Capture information needed to complete the reservation in the system accurately and efficiently
• Input and amend rooming lists in the system
• Upload and input market codes, source codes, nationalities and rates correctly into the system.
• Route and capture special requests on system bookings.
• Balance blocks after the rooming lists have been captured in the system
• Follow up on all outstanding rooming lists and payments
• Send System generated rooming lists to the Clients / Operations Team
• Pull reports from PMS and ORS €“ including arrivals, stats, rooming lists

Customer Engagement

• Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, ensuring respect at all times
• Interact with guests and provide professional service standards and relevant solutions
• Identifies customers and understand their preferences
• Educate customers on business unit facilities, products and current promotions
• Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary

Equity
Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.

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Code/Reference N/A10532
Location: Pretoria
Job Purpose

• Responsible to service and clean the components on gaming related equipment to required standards to prevent failures.

Education

• Grade 12 academic (with at least a C symbol in HG Natural Science and HG Mathematics) or
• Grade 12 technical (with at least a C symbol in HG Maths and HG Electronics/ Electrical) or
• N3 - Electric/ Electronic

Experience

• Ability to work shifts that meet operational requirements
• Physically able to work and stand for long periods of time
• Physically able to move machines and handle and work with tools applicable to the job

Skills and Knowledge

• Gaming Component Knowledge
• Gaming Component Servicing & repairs
• System auditing& investigations
• English verbal communication skills
• Proficient computer skills

Key Performance Areas
Maintained Gaming Product

• Cleaning, servicing, replacing and testing of minor components of EGMS, Gaming Kiosks, Displays, card reader, keypads, IView screen, note acceptor, EGM bases, Gaming Table Equipment, Signage, cashiering equipment, marketing and promotional equipment (Refer to the work output task register)
• Record all job cards
• Move and place EGMs
• Clean-up move location
• Ensures RGP information is displayed

Gaming Technical Standards

• Clean-up move location
• Keep workshop tidy and safe
• Clean, store and secure equipment

Customer Service

• Provides accurate guest information including promotional information
• Greets guests with a friendly smile, eye contact on arrival, friendly goodbye and treated with respect at all times
• Be available and interact with guests to assist with queries

Equity
Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.