Job Openings at The Shoprite Group of Company

Job Objectives    
Social Media Communication and Customer Engagement:

• Demonstrate competence, up-to-date knowledge, and understanding of job-related social media and online reputation management.
• Engage with customers in a professional, meaningful manner to avoid escalations and ensure timely responses to issues and concerns raised by stakeholders.
• Combine team inputs, operational knowledge, and departmental guidelines to ensure the best possible response to resolve reputational issues.
• Align digital responses with the Customer Care Policy to ensure consistent practices.
• Maintain levels of social service as required by organizational standards.

Risk Control:

• Understand, analyse, and interpret reputational risks for the retailer on social media and make sound decisions to mitigate such risks.
• Monitor Online Reputation Management (ORM) tools on a continuous basis.
• Identify threats and opportunities in user generated content and report back to line and senior management.
• Identify and execute opportunities to generate positive customer feedback.
• Adhere to reputational risk control measures within the business.

Internal Communications:

• Liaise with internal departments and operations to facilitate swift resolution of customer complaints.
• Liaise with operational and other stakeholders to gather information about issues on the company’s social pages and discuss with management.
• Clearly communicate complex issues to senior management to gather information to efficiently and effectively handle such matters.

Reporting:

• Report daily/weekly on reputational risk issues.
• Report complaint trends to management for corrective action measures to be put in place.
• Draft monthly reports on social customer interactions, trends, and opportunities.
• Qualifications    
• Certificate/Diploma/Degree in Social Media/Journalism/Communications/Marketing

Experience    

• 4 - 6 years Social Media Customer Service experience
• 2 - 3 years of Customer Relations/Complaint Handling experience

Knowledge and Skills    

• 4 - 6 years Job-related Social Media Knowledge (Blogging, Facebook, Twitter)
• 2 - 3 years of Customer Service Knowledge
• 2 - 3 years job-related Reputation Management Knowledge
• Excellent Verbal & Written Communication Skills
• Analytical and Critical Thinking Ability

Applicants must be willing and able to work shifts which includes Saturdays, Sundays and Public Holidays until 09:00 pm

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Job Objectives    
1.To implement and maintain SDLC for IT System DevOps:

• Manage and prioritize new workload of the team by using a SDLC process to ensure continuity and transparency.
• Assist in the design, development, implementation, testing and/or modification of code.
• Ensure proper Database design and table layout for simplicity, yet ensuring optimized performance and stability.
• Ensure proper logging and escalation for potential failure points on all new developments deployed.
• Create technical specifications and/or support documentation for system support and reference.
• Interact and collaborate with other internal IT technical teams and/or external vendors in resolution or restoration of services as necessary.

2. Maintain and manage PROD and DEV systems:

• Manage and resolve Incidents and Service Requests using the Service
• Management and Change Management processes.
• Perform general system administration duties to ensure security and integrity of data, API’s, and system access.
• Regularly perform housekeeping duties to clear stale, unused, expired, and objects no longer needed.
• Create, manage and troubleshoot all deployed systems regularly, including Web, App, and DB servers.
• Perform general server administration duties to ensure patched systems and a stable software stack.

3. Perform peer reviews and deployment of all code

• Assist and lead troubleshooting of programming and integration challenges/problems.
• Maintain GIT repositories for DEV and PROD servers
• Ensure all code is functional, concise, and optimized
• Ensure code has been designed for failure with accessible logging and user guides/documentation in place
• Ensure all technical designs and documentation are kept in a logical library
• Ensure that the scope of new deployments is delivered in full as per design specification.
• Solid experience with Git, Apache, AWS and Azure Cloud Services and Linux
• Solid coding experience in Bash, Perl, PHP, Python, Nodejs
• Experience with Java, NodeRed, Yaml, XML is a plus.

4. Perform peer reviews and signoff of all technical designs

• Maintain and improve SDLC processes to ensure quality code being delivered timeously and bug free.
• Strong technical design skills to guide the team on all submissions and have the final signoff prior to coding.
• Strong documentation skills to review all submissions and have the final signoff prior to deployment.
• Experience with the API technologies to ensure best practices are followed and implemented by the team.
• Work with IT architects on new solution and integration designs.

5. Be involved with the entire lifecycle of a solution from design through implementation, deployment, and training.

• Solid knowledge and technical proficiency coding solutions.
• Be willing to take on the role of a senior programmer to guide juniors and ensure growth in the technical capability of the team and its output.
• Ability to take lead and responsibility for all technical designs and archiving thereof.
• Be the final gatekeeper for all deployments to PROD.
• Ensure that the software deployment lifecycle management is maintained to the best industry standards.
• Be prepared to engage with end-users and provide training on deployed solutions.

Qualifications    

• Grade 12
• Industry Certification: IT Programming Diploma or Certificate
• Industry Certification: AWS/Azure Cloud Diploma or Certificate desirable

Experience    

• 4-7 years Extensive experience with various Programming Languages, perl, python, PHP, NodeJS, Java
• 2-4 years Experience with API definitions, integration design
• 4-7 years Experience with Microsoft and Linux System Administration for security, permissions and application patching
• 2-4 years Experience with AWS Cloud technology stack

Knowledge and Skills    

• 5-7 years understanding of Programming and SDLC fundamentals and concepts
• 3-5 years Understanding of System user and group permission administration
• 3-5 years Understanding of common application installation/patching on Linux systems
• 3-5 Understanding of Cloud PaaS, Docker, micro services.
• 3-5 years Understanding of SQL
• 5-8 years Proficiency in scripting and programming languages.
• 5-8 years Proficiency in Database design and SQL
• 1-3 years Willingness to apply experience and impart and guide a young team
• 3-5 years Strong skills in technical design of solutions
• 3-5 years Experience with standardization guidelines for SDLC
• 3-5 years Strong knowledge of API and integration design

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Job Objectives    

• To understand the current business environment:
• Analyse and understand the current business environment
• Analyse and understand the current business strategies
• Understand the current trends and developments in the industry

To identify and understand business requirements:

• Work with user departments in the identification and documentation of user requirements
• Assess and document the business implication of user requirements to the business process involved
• Propose and document process improvements where appropriate
• Define business rules and guide the implementation of these rules in the development of the various application systems

To determine a suitable solution to business needs/requirements:

• Works closely with System Analysts and Project Managers to design and implement solutions
• Provide input on alternatives presented by the technical designers and answer detailed questions regarding the business design
• Engage the most appropriate business representatives to obtain input and agreement on alternatives that are presented

To deliver the required solution:

• Research, document and prepare business cases on appropriate technologies, which will align with the business strategies of the organisation
• Define scope of solution and ensure understanding of scope by business user
• Review technical solutions and business processes against business requirement specification
• Assist in the identification of data conversion and reporting requirements
• Facilitate and co-ordinate User Acceptance Testing
• Understand, document and escalate project risks
• Liaise with other project areas to co-ordinate interdependencies and resolve issues

To train business users:

• Render support and facilitate sessions for end-users, including training where applicable

To continuously support the business environment:

• Maintain an understanding of enterprise business initiatives and objectives, the various line portfolios, and current trends and developments in the technology field
• Assist Senior Business Analyst to monitor portfolio activities

Qualifications    

• B. Degree
• Experience    
• 3 years Business analysis in retail processes
• 2-3 years Retail industry
• 3 years working on IT4IT/Enterprise IT type of projects, IT Infrastructure/API/Integration

Knowledge and Skills    

• Formal training in business analysis and design methodologies
• Solid track record in successful delivery in the BA environment
• Experience in a global business environment is preferred
• Business understanding of the broader retail industry will be advantageous
• Basic understanding of cloud computing and deployment solutions
• Exposure to IT Technical, infrastructure related projects eg Network services, integration, data backups and restoration
• Understanding of information security, including cyber security

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Job Objectives    
1. System coordination of supplier accounts optimize most profitable ordering patterns/frequency
2. Item parameter setting and data analysis to enable optimal forecasting results
3. Product lifecycle management
4. Place supplier purchase orders to ensure achieval of inventory and service
5. Maintain service level deliverables
6. Promotional planning and replenishement
7. Forecasting exception management
8. Project Management
9. Data analysis and reporting
Qualifications    

•  Degree in Supply Chain or relevant (Desirable)

Experience    

•  2 years experience in the supply chain.

Knowledge and Skills    

•  Product knowledge will be advantageous.
•  Computer Literacy - MS Office, especially Excel - Pivot Tables
•  SAP Knowledge is Essential

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Job Objectives    
INDIVIDUAL

Dispensing

OPERATING RESULTS ACHIEVED THROUGH DELEGATED TASKS

• Pharmacy administration
• Housekeeping
• Stock control
• Customer service
• Sales
• Compliance
• Marketing campaigns

MANAGEMENT

• Operational work planning, priority setting and scheduling
• Operational performance monitoring
• People and enabling capacity management/Resourcing
• Manage cross functional relationships e.g. with prescribers, suppliers, head office,
• store manager, cash office
• Resolve escalated operational issues
• Budget management

LEADERSHIP

• Develop and tutor staff, interns and assistants
• Motivate and discipline team

Qualifications    

• B.Pharm degree
• Registered as a pharmacist at the pharmacy council (SAPC)
• Registered tutor (advantageous)

Experience    

• Experience in managing staff will be advantageous
• Experience in a retail pharmacy will be an advantage
• Kledge of Retail operations (Advantageous)
• Knowledge of dispensing systems and ordering systems
• Knowledgeable with regard to pharmacy legislation
• Knowledge of financial management principles and systems
• Computer literacy – MS Office skills
• Good language skills – fluent in English and at least one other official language
• Unisolv experience
• Marconi experience (advantageous)
• Sound numerical skills
• Effective conflict management skills
• Very good interpersonal and customer centric skills
• Deadline driven, excellent organizing and planning skills
• High level of attention to detail
• Ability to lead, motivate and discipline a team
• Ability to develop and tutor staff, interns and assistants