Job Opportunities at Absa Group Limited (Absa)

Job Summary

• The purpose of this role is to conceptualize communications programmes and strategies, drive the implementation and execution of the strategies within the internal Absa environment in support of the Group Executive Leadership and Board objectives. 
• The role includes providing leadership and guidance to direct reports and conducting an advisory role to the broader communications community within the Group – as a thought leader, providing direction and innovation in corporate communication initiatives.

Job Description

Key Accountabilities:

• Develop and execute communications plans that support the Absa Group strategy; the CEO Office; the AGL Exco and Board – this includes both tactical communications in line with business operations and reputation management issues, as well as proactive communications to effectively position these stakeholders in line with the corporate ambition and thought leadership positioning of each stakeholder
• Provide strategic, issue and crisis communication advice (reputation management) - including formal and informal scanning (communication, customer and environmental insights) and issues identification and monitoring
• Develop communications initiatives that will effectively position Absa Group, the CEO and the Group leadership in the market, in line with the respective focus areas as outlined in the Group strategy (in collaboration with the Brand Execution Lead)
• Develop relationships with the media and provide strategic support to the organisation in media management
• Represent the Group on relevant industry bodies, to influence and shape the landscape of communications practice on the African continent
• Develop an internal brand inspiration programme to sustain internal pride and buy-in for the corporate (shared) Absa brand
• Interlock with Group Culture and other stakeholders to ensure that brand is effectively embedded in shared culture, values and behaviours initiatives
• Maintain an up-to-date understanding of competitor corporate communications /PR/thought leadership activity – to ensure Group and Group Marketing & Corporate Affairs leadership are kept abreast of market activity and opportunities to enhance the Group’s voice and distinctiveness in the market
• Provide thought leadership to the Group Marketing & Corporate Affairs teams, as well as communications practitioners across the Group – to ensure the community is equipped to effectively deliver world class communications activity (innovation, new methods, new channels etc.)
• Understand the control measures applicable to my role through reading the Code of Conduct and other training allocated to me. Where responsible for risks and controls ensure that these are appropriate and fit for purpose
• All mandatory training completed to deadline and understood within given timescales
• Where applicable, all key risks identified, tracked, logged and managed as per the Risk Framework procedures
• Where applicable, all key controls to have identified owners, with audit trail of regular review and maintenance together with supporting records
• Where applicable, all risk events (incidents) or control failures to be escalated, investigated, reported and fixed at root cause to prevent reoccurrence

Minimum requirements:

Education:

• Minimum B-degree (NQF level no.7) / Desired: Post Graduate Degree (NQF level no.8+)

Preferred Experience:

• 5-8+ years (Technical/Managerial) experience
• 5-8+ years of Communications experience

Knowledge and Skills:

• Senior leadership experience
• At least 2-3 years in a multinational Corporate environment
• Superior understanding of Business Operations Management
• Strategic planning and execution
• Superior understanding of Corporate Communications environment

Education

• Bachelor's Degree: Marketing (Required)
   

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Job Summary

• The key purpose of the role is to develop and execute strategies that align with the bank's values and business objectives, with a focus on enhancing the bank's reputation and demonstrating its commitment to social responsibility in the financial services industry. 
• The Senior Executive will be an integral part of the Group Marketing & Corporate Affairs team, contributing to the bank's success by implementing impactful initiatives that drive positive change in the community through image and reputation.

Job Description

Key Accountabilities:

• Develop and manage the bank's corporate citizenship strategy, including identifying opportunities for the bank to make a positive impact in the communities it serves
• Oversee the bank's community upliftment initiatives, including managing partnerships with non-profit organizations and overseeing the allocation of resources to support community development projects
• Manage the bank's volunteer operations, including identifying opportunities for colleague engagement and overseeing the execution of volunteer programs
• Collaborate with internal stakeholders, including the bank's executive leadership team and human resources department, to align corporate citizenship initiatives with the bank's values and business objectives
• Monitor and measure the impact of the bank's corporate citizenship initiatives, providing regular reporting and analysis to senior management
• Manage a team of corporate citizenship professionals responsible for executive corporate citizenship, community upliftment initiative management, and volunteer operations, providing leadership, direction, and coaching to ensure successful execution of corporate citizenship initiatives
• Astute management of budget and ensuring ethical conduct in the execution of the programmes
• Ensure compliance with all legal and regulatory requirements and maintain a strong understanding of industry trends and best practices

Minimum requirements:

Education:

• Minimum B-degree (NQF level no.7) / Desired Post Graduate Degree (NQF level no.8+)

Preferred Experience:

• 5-8+ years (Technical/Managerial) experience

Knowledge and Skills: 

• Senior leadership experience
• Superior understanding of Business Operations Management
• Strategic planning and execution
• Superior understanding of Corporate Citizenship/CSI

Education

• Bachelor's Degree: Marketing (Required)
   

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Job Summary

• To carry out comprehensive and quality credit assessments and analysis on potential and existing Mid Corporate and Large Local Corporate Segment clients to enhance the decision making process involved in determining the Bank's appetite to extend credit to these clients. Work within existing credit policies to structure appropriate bankable solutions for the client and further manage all other credit related issues for a portfolio of clients.

Job Description

Accountability: Determination of a client’s credit risk through the use of analytics

• Conduct research on the industry in which the client operates to understand the industries overall profitability, industry trends and client's market standing relative to its competitors.
• Perform robust financial and non financial analysis on the client that will support and underpin all new proposals in terms of the clients' credit risk implications.
• Make use of clients' historical data for example, its financial statements to forecast the clients’ potential growth and sustainability.
• Conduct a sensitivity/scenario analysis to determine the impact that a change in, for example the economy, political situation, consumer demand etc will have on the clients’ financial health.
• Based on analysis conducted structure a lending solution for the client, that will account for the potential threats to the client and that is within set credit limits and the Bank's credit lending policies and appetite.
• Compile a proposal which summarises, the clients’ background and needs, the research findings and the final recommendation on which credit lending solution is best for the client, for the Credit Manager to approve in the interim and escalate further for the necessary approval.
• Facilitate the credit sanctioning process by responding to sanctioned enquiries and/or attending all relevant Credit Committee meetings in order to present and sponsor credit applications that have been submitted under your signature.
• Produce relevant management information and manage exposures including the maintenance of the relevant systems.
• Pro-actively manage credit risks associated with the portfolio of clients in the trade & commodity finance environment in South Africa and off-shore, including Africa.
• Compile reviews, amendments and new applications to the appropriate lending authorities.
• Requesting of valuations on properties which serve as security for facilities.

Accountability: Input into credit lending strategies 

• Explore new, improved and alternative ways of lending credit and transfer this know-how to others in the department with the intention of making them the new departmental standards.
• Consult with relevant parties and governance structures to secure approval for these new standards prior to implementation.
• Provide relevant parties support in the analysis and development of new credit lending strategies. Document all research findings and make/present recommendations to the relevant decision makers on new strategies that will outperform the past approaches and solve problems along the way.

Accountability: Credit Policy Compliance and Governance

• Ensure that the Bank’s credit policies and philosophy are fully complied with at all times, and that any policy breaches have been suitably addressed and mitigated against.
• Ensure adherence to Absa Bank Credit Policy and other relevant legislation, for example during the application preparation process.

Accountability: Client Portfolio Management 

• Productively manages the overall clients' value through optimising revenue opportunities and managing the credit exposure to the Bank.
• Support the drafting/issuance of facility letters (in conjunction with coverage and transactional administration) to clients after review was compile or granting of new facilities.
• Act as primary contact for the client and resolve, on a timely basis, all client problems/queries as and when required to ensure exceptional customer service.
• Maintain thorough, accurate and up to date client files, which include a set of financials, evaluations, credit decisions and a report on all calls to the clients.
• Providing bank codes to other financial institutions on client's accounts.

Accountability: Risk Management 

• Monitors the client business performance on a continuous basis, in addition to performing formal reviews at specified time intervals, to ensure early pick-up of change in the client’s business or operating environment.
• Ensure covenants and conditions are met on a monthly basis.
• Create and maintain a detailed due diligence list on the clients portfolio, detailing what facilities they have etc so that information is readily available for reporting purposes as and when required by the auctioneers in Credit.
• Obtain input from Product Industry Specialist, where appropriate.

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Summary

• Perform Onboarding validation and remediation functions for Relationship Banking clients within the regions. This involves ensuring 100% fit-for-processing on-boarding applications, complete all outstanding FICA requests manage restrictive control and special deferrals processes.  Perform all client remediation, including refresh of all High risk and PEP clients ensuring that the validation adhere to and upholds the standards required by regulatory and business rules.

Job Description

 Accountability: Validation of Client & Product On-boarding [30%]

• Comply with Regulatory Risk, Compliance and Governance requirements
• Perform the validation for on-boarding applications to ensure compliance
• Perform activation of product instructions
• Follow-up with relationship bankers to ensure that all the clients with 90 days dispensation are remediated within the set timelines to avoid restrictive control
• Ensure that all existing clients identified as High Risk or PEP are re-onboarded in line with the special regulatory standards
• Ensure that all service levels agreements with support areas are met or escalated and resolved timeously to enable delivery of acceptable client experience

Accountability:  Client Remediation and Refresh [50%]

• Responsible for all remediation projects ( i.e. PEPs, HRR BOW, HRI, Trigger events, HRR BAU On-boarding, HRR STR - Suspicious Transactions Reporting)
• Perform gap analysis and transactional analysis for all clients 90 days prior to remediation date
• Work with frontline colleagues to implement the relevant client contact strategy for the regions (e.g.  via e-mail/SMS/Visitation/Telephone etc.)
• Perform client reviews on anniversary refresh as per RBA (Risk Based Approach) – High, Annually; Medium 3yrs, and Low 5yrs
• Update all relevant systems to ensure clients are fully remediated
• Ensure remediation of all deregistered entities  to minimize the risk of doing business with entities that are non-compliant to Companies Law

 Accountability:  Restrictive Control [10%]

• Perform remediation requirements for all clients in/to be placed in restrictive control
• Manage the special deferrals within the frontline in line with the governance and approval process

Accountability: Team Work and Self Development [10%]

• Be an active participant in meetings and provide suggestions for ways of improving client service
• Share best practices and specialist knowledge with the team to improve service delivery
• Create supportive relationships with colleagues and create a sense of team spirit
• Keep abreast of relevant training to the role including own regulatory training completion by due date
• Maintain and continuously look for opportunities to further develop skills and knowledge base
• Build a sound understanding of Relationship Banking knowledge
• Demonstrate willingness and ability to perform to the very best to ensure personal alignment to Absa values and vision

Education

• Higher Diplomas: Business, Commerce and Management Studies (Required)

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Job Summary

• To deliver customer support services to enhance the customer experience through the execution of predefined objectives as per agreed standard operating procedures (SOPs). Selecting this role has a compensation & benefit impact in Seychelles. Please contact Reward for details.

Job Description

• Customer Service: Respond efficiently, accurately and courteously to all customer service matters, complaints, requests 
• Support the development and maintenance of processes in Customer Services Centre: Adhere to all processes in the CMP Customer Services centre and identify opportunities to improve Client Servicing processes 
• Monitor and control risk associated with the Customer: Ensure that all activities performed in providing Customer Services comply in all respects with Absa's risk and compliance policies and procedures as well as legal and regulatory requirements 
• Stakeholder Management: Establish and maintain good professional relationships with relevant stakeholders so as to remain abreast of their needs and issues and respond rapidly and effectively 
• Self-development: Owning and being proactive about own training and development 

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
   

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Job Summary

• To plan, manage and monitor the implementation of claims management activities and processes in order to deliver on approved operational plans in an effective and efficient manner.

Job Description

• People Management: Coach, mentor and manage team members toward driving business objectives and ensuring colleague development 
• Stakeholder Management: Actively engage internal and external stakeholders to ensure customer satisfaction 
• Business Performance: Ensure own and team performance against business, efficiency and continuous improvement targets, as well as customer outcomes 
• Compliance and Risk Management: Ensure that all team activities are in adherence to relevant control and compliance requirements, and quality standards | Administration: Effectively fulfil all required administrative duties, including tracking and reporting.

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Summary

• Provide sales support to Private Wealth Bankers by acting as the conduit between Private Wealth Bankers, Credit Operations, Product, Virtual Channels and operational environments, and perform all activities required to prepare, finalize and fulfil clients’ application requests received from the Private Wealth Bankers

Job Description

Key accountabilities

Accountability: Portfolio Support

• Log compliments and complaints on CCP (including Fraud incidents)
• Remediate faulty securities, outstanding KAMLS and manage FICA listings on existing portfolio
• Finalize outstanding HOC within own portfolio
• Facilitate temporary resident approvals and completion of any requests to finalize the transactions
• Attend to PEPs and high risk customer accounts managed in line with Credit Lending and compliance principles
• Maintain continuous feedback to Private Wealth Bankers on a minimum daily basis on all outstanding/pending matters
• Deal with inbound calls with regard to all enquiries via telephone/fax/email
• Assist with client requests including AVAF, Home loans, and Credit Card and follow up as necessary
• Perform 2nd tier quality checking for documents to be sent to Customer Middle Office (CMO)
• Dispatch documents to CMO for quality checking
• Obtain client documents for walk-in clients and Private Wealth Banker visits
• Forward requests to Sales Processing and Fulfilment and maintain benchmark norms
• Attend to walk-in clients and fully support Bankers in taking full ownership of all NON-SALE activity
• Manage Queries sent to Private Assist and ensure resolution and attend to all out of scope queries

Accountability: Portfolio Analytics and Sales

• Prepare client interview pack as per agenda set by Banker for meeting
• Monitor client portfolio activity as per daily, weekly and monthly reports
• Identify opportunities for up- sell and cross- sell of products (within regulatory compliance) and refer to Banker via LRS
• Assist in facilitating and promoting Sales and other campaigns (internal and
• National) in customer interaction
• Analyze documentation to ensure adherence to Client Value Proposition and product offering
• Interact with internal stakeholders for holistic solutioning of clients’ needs and manage internal stakeholders in terms of the Service Level Agreements
• Conduct pre credit assessment and Post Sales Reviews to ensure effective end to end finalization of all related transactions
• Ensure maintenance and updating of LRS system
• Assist with client contact plan as per business processes (i.e. contact clients as specified by the relevant Bankers)
• Conduct a welcome call to clients post on-boarding and where business is fulfilled (i.e. new AVAF account opened, update Card as proof of call)

Accountability: Credit Decisions and Risk Monitoring

• Draw client enquiries and obtain any outstanding information
• Finalize credit and financial checks in line with the requisite norms and standards
• Support the bankers in overall monitoring of the portfolio from a risk perspective
• Monitor referral listings daily and liaise with bankers to finalize
• Conduct portfolio reviews on lending products
• Ensure optimal pricing on clients’ accounts for best non-interest revenue (and identify opportunities for new business)
• Submit applications to Credit for informed decisions within agreed SLA’s
• Ensure that external home insurance vetting is managed within business processes and practice notes guidelines

Accountability: Suite Administration

• Support monthly/quarterly/half-yearly checks e.g. collateral / cards
• Provide weekly feedback to the management team on quality and SLA adherence (Stakeholder SLA Management and Productivity SLA management (turnaround times)
• Perform Back Office Teller processing including processing of journals
• Participate in Basel reporting and related administration
• Provide support in respect of opening and closing procedures if required
• Act in the role of OHS (First Aid, Fire Marshall etc) if required
• Action adhoc requests within the scope of the function to “make the lives of our internal and external customers easier”

Accountability: Personal Development

• Continuously upskill oneself on Products, system enhancements, compliance and/or regulatory requirements in order to adhere to the required quality standards to provide a world–class service.
• Keep abreast of updates (circulars, bulletins and manuals) as well as policies and procedures within the Private Banking environment, on a daily basis.
• Develop knowledge and skills identified in the MyContribution Individual Development Plan as required.
• Demonstrate the willingness and ability to perform to the very best levels to ensure personal alignment to Absa’s Values an

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

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Job Summary

• To provide advice and support in practice formulation and associated best practice improvement tactics; enabling the provision of specialist human resources expertise.

Job Description

Commercial awareness and strategic partnering:

• Demonstrates a deep understanding of the global market place, competitive position and commercial drivers for a complex, large scale business.
• Uses business acumen/perspective to translate the Business Unit strategy into a clear people agenda within the direction set by the bank and global People function for a business with multiple core lines of business.
• Is a strategic partner to the Business Unit CEO’s/functional leaders in a fast moving, complex and developing environment.
• Uses analytics, data and trends both internally and externally to diagnose Business Unit issues and recommend effective solutions.
• Manages external networks and is well connected in the appropriate bodies to shape the external perception of Absa Group Limited to be in a position to attract the best capabilities to the organisation and have influence in the market place.
• Articulates strategy and is able to translate into actions and results for the function.

 Trusted Advisor:

• Owns the relationship with the Business Unit leadership as a trusted advisor.
• Exemplary coach and sounding board to the CEO and other senior leaders in the business.
• Demonstrates influence and credibility with senior leaders across the business.
• Actively assists the CEO to build the effectiveness and develop the top team appropriately.

 Ownership of the end-to-end HR delivery:

• Operates as the relationship manager for the customer base and is responsible for broking People Specialist and Operations to execute on the defined people strategy.
• Works with the Business Unit leadership to identify and develop talent and robust succession for the area.
• Has a high level of focus on customer relations. Drives a culture of customer centricity and responsiveness across all People Function teams.
• Able to prioritise, manage and lead a team of specialist to deliver across a Pan African agenda.
• Drive the delivery of key People initiatives through employing the appropriate change and project management disciplines across the People value chain.
• Takes the business priorities and translate these into People Strategies and takes end-to-end ownership for delivering the following key People processes to their client by undertaking the following:
  •  Translate business strategy into people strategy and ensuring that workforce planning is embedded whilst providing People analytics that deliver relevant insights.
  •  Support and drive major change and People Function Projects.
  •  Specify capability gaps and define talent pools in conjunction with the Functional Leader. Takes ownership of strategic resource planning and delivery and participate in executive and senior role hiring.
  •  Takes responsibility for Business Unit talent reviews, succession planning activities and talent and capability development.
  •  Deliver Leadership and Learning programmes via specialists, specifies internal capability gaps and ensure relevant assessments, development and coaching in place.
  •  Drive the Business Unit reward and performance strategy and provide input and manage the executive compensation and ownership of pay cycle and reward plan delivery.
  •  Ensure effective employee engagement for the Business Unit in conjunction with the Functional Leader, supporting the People Operations planning and service quality management.

Education

• Bachelor`s Degrees and Advanced Diplomas: Human and Social Studies (Required)