Job Opportunities at Absa Group Limited (Absa)

Job Summary

• Specialist AC Prcess Executr fr ABSA Reginal ffices (AR) r Pan African Regin | Stakehlder Management: Build and Maintain effective Relatinships with relevant stakehlders | Peple Management: Develp a high perfrming Team | Risk and Cntrl: Adherence t Plicies, Prcedures and Regulatins.

Job Descriptin

Key Accountabilities

• Accountability: Manage financial informatin completion prcess (60%)
• Act as a process execute for completion of financial information, including the accountability for the flowing key prcesses:
• Journals and month-end clse
• Reconciliatin
• Cmpletin f Supplementary infrmatin
• Interdiv and Eliminatin
• Tax
• Accunting Functins
• Supprt t Subject Matter Expert (SME) n prcesses, reslutin f issues and ad hc requests frm stakehlders including:
• Cluster Financial Cntrller
• Cluster CF/BP&A team members
• ther Financial Cntrl functins
• Supprt SME n btaining TAG pinins and ad hc queries n accunting issues;
• Act as the prcess executr fr implementatin f new standardised prcesses where relevant;
• Prvide feedback t stakehlders n results reflected in the financial accunting system, as well as issues identified where there are ptential risks t numbers;
• Act pr-actively in crrecting issues and implement a sustainable prcess;
• Ensure that principles f the Financial Cntrl perating Mdel are cmplied with and sustained.

Maintain and enhance prcesses

• Identify areas f imprvement in cmpletin, review and r submissin prcesses t drive and implement a sustainable and effective prcess in supprt f quality and accuracy.
• Identify synergies between different reprting prcesses and implement new and r enhanced prcesses.
• Accuntability: Prvide supprt t ther prcess executrs thrugh mtivatin and emplyee engagement (20%)

Understanding and managing team dynamics t maximize perfrmance;

• Escalate issues arund allcatin f resurces t prcess architects tasks t ensure delivery f team bjectives;
• Ensure cntinued develpment f resurces, thrugh caching and mentring, t empwer value added delivery f tasks.
• Accuntability: Prcess Executin (20%)

Educatin and Experience Required 

• CA(SA);
• 1 to 2 years PQE experience;
• Business experience in a Banking envirnment gained frm a Finance
• Experience in SAP

Education

• Bachelor`s Degrees and Advanced Diplomas: Financial Sciences (Required)
   

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Job Summary

• Work as part of an integrated (run & build) tribe in lower complexity environments to provide enterprise wide application support across multiple stakeholder groups by maintaining & optimizing enterprise-grade applications (tech products & services).

Job Description

Devops & Support

• Apply critical thinking, design thinking and problem solving skills to solve technical problems on existing applications.
• Implement all configuration, optimization (e.g. upgrades) & maintenance activity (e.g. regular maintenance patches) for enterprise wide applications.
• Provide efficient and effective support of applications including continued development of the application and security, software patches, reliability, disaster recovery and ensure the application meets the business needs.
• Schedule and oversee planned maintenance tasks, such as backups and performance tuning, for production IT services to prevent and to minimize issues.
• Maintain correct and current application documentation and making it available to application users.
• Oversee application implementation and configuration, patches, upgrades and maintenance, and ensure that application performance meets agreed SLAs and OLAs.
• Ensure minimal business operations impact due to upgrades and maintenance activities.
• Coordinate and execute unplanned maintenance tasks, such as disaster recovery procedures, for production IT services to prevent and to minimize issues.
• Manage applications throughout their lifecycle and assist in the application-related aspects of designing, testing, operating and improving technology products & services services.
• Coordinate & communicate across Tribes & Squads (all businesses) to successfully complete application upgrades.
• Coordinate with infrastructure & architecture teams to ensure that the impact of system / platform migrations on applications is minimised.
• Develop and maintain knowledge in application functionality, user workflow, and business processes.
• Develop sufficient knowledge of application infrastructure (server, network, security) & broader organization architecture to assist with application upgrades and troubleshoot issues.
• Compile and maintain inventory of applications and related details.
• Manage and provide support aligned to all SLA’s.
• Develop the skills required to operate and maintain the technical products & services (applications).
• Ensure that a backup system for applications and files associated with business operations is in place.
• Advise on software installation and upgrades, troubleshoot problems and provide resolutions.
• Work with Information Security teams to define and implement access permissions for applications.
• Develop and maintain expertise in application functionality, user workflow, and business processes.
• Receive and screen user programming requests for new applications or modifications, and determine appropriate priority and response.
• Develop and communicate training and documentation for end users.
• Act as a liaison between business stakeholders and customers, external solution providers, and IT stakeholders for application support specific requirements.
• Develop and / or assist with the development and / or execution of project plans for application upgrades.
• Provide input to current and future application requirements to meet the organization's needs.
• Prepare assessments for proposed applications, projects, and define appropriate integration and access requirements.
• Maintain awareness of application risks and opportunities for improvement.
• Identify and recommend application improvement to enhance capability and performance, and minimize costs.
• Ensure that application users are aware of the application capabilities for enabling their effective use.
• Assess vendor proposals for appropriateness and compliance with organization and industry standards.
• Participate in development of Requests for Proposals (RFP) and vendor evaluation and contract management for IT applications services.
• Supervise and maintain the organization's repository of applications.
• Help diagnose problems and resolve incidents / issues related to applications.
• Validate the known error database for application-related entries.
• Work with Tech Centres of Enablement to define the operational activities related to the applications.

Application Monitoring & Performance Management

• Monitor application modification requests and ensure best practices are being utilised.
• Conduct diagnostic investigations of program errors, and implement or recommend solutions or methodologies for resolution.
• Maintain metrics of operational performance and evaluate trends.
• Analyse business systems to determine effectiveness, identify inadequacies, inefficiencies and problems and recommend solutions.

Governance, Risk & Control

• Enhance methods and procedures for collecting, analysing, and documenting application issues, and completing user change requests.
• Enhance IT processes for transitioning completed configurations from development to production.
• Plan and coordinate the processes for the provision of user applications and systems necessary for business operations.
• Define and maintain application assessment, development, and support standards, and work with other IT and business stakeholders to establish configuration and use guidelines.
• Provide inputs to availability and capacity management process for effective planning.

Skills and Experience Required

• 3 years' relevant technical experience.
• Basic knowledge of Windows/Linux and Databases.
• Scripting language experience (JavaScript/Ruby/Python).
• Experience with the maintenance of DR Automation systems, as well as the building of the automated workflows.

Education

• Bachelor's Degree: Information Technology
   

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Job Summary

Optimise the profit and economic value of portfolios of Premium  Business key account clients requiring high complexity commercial banking requirements by focusing: 

• origination efforts to quire new clients; 
• cross-sell to existing client base
• coverage efforts to service clients in accordance to the segment CVP

Job Description

• Drive Financial Targets: Maintain primary ownership of a portfolio of Growth Account clients, differentiated by the level of complexity of the client base
• Relationship and Service Management: Actively develop strong client relationships. Conduct regular client visits in accordance with the Commercial Growth Account Value Proposition and initiate changes to ABB Product by providing input into product development to better service our clients
• Manage Risk Assessment: Adhere to the bank's policies and procedures and ensure compliance. Take ultimate ownership of the portfolio's risk management by ensuring a good understanding of both the Bank's and the clients regulatory and compliance environments.
• Collaboration: Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required.

Education

• National Diplomas and Advanced Certificates: Business, Commerce and Management Studies

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Job Summary

• Provide superior, seamless customer experience and offering suitable solutions to meet client needs. Utilise technology and leverage the virtual omni-channel environment, to deliver service in an efficient and cost-effective manner. Perform banking duties and oversee the financial activities for business and individual customers.

Job Description

• Income Growth and Financial Targets: Ensure a deep understanding of client's working capital cycle and business needs to provide appropriate solutions. Drive achievement of targets as per individual scorecard.   
•  Customer Focus: Proactively drive acquisition and cross-sell initiatives through re-engagement processes. Ensure service and complaints resolution are within acceptable service level agreements.
• Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards.  
• Collaboration: Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required.

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
   

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Job Summary

• To develop tactical strategy and delivery plans, formulate associated practice and to ensure operational implementation and adoption across a single practice i.t.o. risk methodology, governance and delivery objectives.
• The Head of Fraud Preventions is accountable for providing leadership, strategic direction, co-ordination and oversight and development of the areas within the Fraud Preventions function. The role services Everyday Banking, Relationship Banking and Product Solutions cluster in preventing fraud that may manifest from any of these clusters. The role is not only internally focused but must build strategic relationships with external parties such as merchants and other banks to enhance fraud preventions and recoveries when fraud is suspected or has taken place. Preventions covers fraud across but not limited to Debit card and Credit card, Transactional Fraud & Scams, Digital Fraud as well as Fleet and Merchant Fraud. The incumbent will lead a number of senior managers that report into this role. 
• The incumbent is accountable for sourcing and managing suppliers that provide fraud supporting tools that are aimed at improving the effectiveness and efficiencies of the environment which must be driven with an outcome in mind of world class preventions operation and a market leading approach. 
• The Preventions function manages the Fraud Hotline and e-channels which are the first point of contact for the customer, and it plays an important role in dealing with fraud reporting and proactively detecting and validating fraudulent activity via system alerts to minimise fraud losses for customers and Absa while delivering a seamless customer experience. 
• The role is accountable for supporting the development of the Fraud Solutions strategy, translating this into the Fraud Solutions Preventions Strategy and actionable plans, driving operational implementation and adoption with specific performance measures and control systems to track progress. 
• The incumbent is accountable for effective management of fraud risks associated with the preventions processes, aligned with Absa Risk management and governance frameworks and standards, and ensuring that fraud losses remain within the set fraud risk appetite.
• The role evaluates, reviews, and reports on risk types across the portfolio. This includes the identification of potential fraud trends, threats and Modus Operandi and Risk mitigation feedback. The role delivers the required operational risk and regulatory reporting. The role builds the Fraud Solutions Preventions team, manages the operating expense budget and develops and effectively manages the stakeholder relationships across the Bank and externally where required.

Job Description

Accountability: Strategy and Execution (20%)

• Support and co-create the Fraud Solutions Strategy for purpose of assisting Fraud Solutions to meet its ambition of Global leadership in providing superior fraud solutions and to ensure connectedness and success of the overall fraud value chain.
• Understand the overall fraud environment, its dynamics, trends, modus operandi and strategies to enable achievement of business objectives.
• Formulate and drive delivery of the Fraud Solutions Preventions function’s Strategy to ensure that the environment is future fit and achieves a best-in-class operation, based on trends and Leading practice.
• Identify and implement opportunities to build and optimise the capability to deliver on business objectives and mandates. Partner with Fraud strategy to develop and implement comprehensive fraud detection strategies and rules that balance fraud loss, cost of execution, and customer experience.
• Provide management direction to translate strategic plans into tactical and operational plans and processes, ensuring successful delivery of the strategy and risk and compliance activities.
• Proactive leadership and oversight on continuous improvement of fraud detection and decision rules, investigation processes, de-risking processes as well as tools and systems, driving recommendations for enhancements to Fraud Strategy and other relevant stakeholders to improve effectiveness and efficiency.
• Support the operationalisation of new fraud detection rules, product threats and mitigating controls.
• Support the development and operationalisation of communication and customer contact strategies for each product/ portfolio serviced.
• Review identified gaps in strategies, processes, and systems and take action to mitigate emerging fraud risks.
• Review business drivers, customer experience pain points and service challenges and support the implementation of remedial programs as agreed with business and Fraud Strategy to close the gaps.
• Maintain governance and oversight by delivering internal and external reports. This includes support on external operational risk regulatory reporting as well internal reporting to Fraud Strategy and other Business stakeholders.
• Provide oversight and input on the development and enhancement of systems and architecture and process refinements to report accurately per portfolio on the appropriate regulatory requirements, taking account of any changes to requirements.

Accountability: Business Management (20%)

• Provide management direction and oversight across the management areas including a) Hotline and e-channel, b) Digital Fraud, Fleet Fraud, & Merchant Fraud c) Transactional Banking Fraud, Scams and Card Fraud covering both Debit Card and Credit Card.
• Define the operational architecture for the Function, which includes people, process and systems to effectively deliver on customer expectations and performance targets.
• Serve as both an escalation point for operational issues as well as the resolution centre for all issues impacting Fraud Preventions.
• Drive the alignment of Fraud Preventions services with the requirements of Fraud Strategy, Forensic Investigations, Products and Segments, ensuring alignment and co-operating effectively with other business unit delivery requirements across the Group.
• Drive operational efficiencies through process and technological innovation and enablement in collaboration with Fraud Strategy and Support.
• Proactive leadership and overseeing of rigorous demand management (SLA determination, forecasting & variance analysis) aligned with balanced capacity management (resource & material requirements planning).
• Perform governance and oversight on selected management/steering committees, to provide guidance and control governance oversight regarding their target performance, interpretation of the environment within which these businesses operate, determination of strategic and tactical initiatives, agreement in decision-making and the driving of corrective actions to ensure that the business objectives of these business units are also met.
• Develop and manage budgets and drive cost efficiencies to optimise both operational efficiency and financial performance for the area.
• Continuously seek innovative solutions to enhance operational execution including addressing any process and control failures and monitor progress on execution.
• Ensure resolution of complaints from the Customer Experience & Adjudication function and referrals from the broader Absa complaints teams, bankers and Product Solutions Cluster for mitigation purposes.
• Monitor and report on fraud metrics, to show the performance of fraud rules, processes and systems and identify and address any issues.
• Oversee the design, measurement and continuous improvement of business intelligence, management information, balanced scorecards and executive reporting related to the Function’s performance. Based on findings and trends, identify gaps and advise on recommendations on strategies to improve performance.

Accountability: Provide leadership for effective people and team management (20%)

• Negotiate and agree performance targets, taking accountability for overall achievement of objectives across direct reports and the performance shape of the entire Fraud Preventions environment. Objectives include (but are not necessarily limited to) colleague satisfaction, customer satisfaction, cost and performance management, risk and compliance conformance, as well as ethical and rigorous risk and governance.
• Take overall responsibility to co-ordinate and provide leadership for members in the area to achieve business performance and objectives.
• Develop a high performing team by embedding formal performance development and informal coaching.
• Encourage frequent knowledge sharing between team members.
• Determine and analyse development needs for the team and ensure that identified training requirements are budgeted for and executed.
• Develop and execute the talent management strategy.

Accountability: Risk and Control (20%)

• Sustain long-term business continuity by ensuring that business risks are identified, and effort is directed to designing and governing controls to mitigate risks.
• Ensure all required risk controls are recorded, monitored and effectively mitigated to deliver full management assurance and audit compliance.
• Ensure that processes, control requirements and risk management frameworks for the area are continuously reviewed, updated and understood by all members of the team.
• Oversee the reporting of risk controls and risk indicators in the required format to Governance.
• Proactively partner with Business Assurance and resolve areas identified in the review of Business Assurance, Targeted Management Control Assessment and audit issue/findings logs and direct adequate attention to closure within the agreed timelines.
• Ensure all risk and compliance breaches are recorded in accordance with the risk frameworks and policies.
• Ensure completion of the required compliance attestations and ensure adequacy of control attestations.
• Review and approve Control Risk Self Assessments (RCSA's) prepared for the function.
• Act as sponsor for the area’s Risk Management Control Framework and manage and ensure adherence and compliance of the relevant policies as outlined by Governance.
• Oversee all Risk and Loss events (ERMF & ORMS) because of error or fraud highlighted in the environment. Ensure that the issues are thoroughly investigated and closed or escalated as per policy.
• Take the lead on creating an operating environment that has a positive risk culture.

Accountability: Stakeholder Management (20%) 

• Manage internal and external stakeholder engagements (e.g., Fraud Solutions areas, Products and Segments, Fraud Strategy, Industry partners and Regulators) to provide assurance on the soundness of reporting.
• Work closely and collaboratively with other Fraud Solutions areas, as well as other areas in the Bank (e.g., Products and Segments, Fraud Strategy) to deliver on the required Fraud service requirements and expectations.
• Manage relationships and SLAs with areas for which Fraud preventions services are provided.
• Ensure that all stakeholders are informed, involved and appropriately supportive of initiatives and projects.
• Develop and enhance network and relationship building to align the team with business partners within the Bank as well as strategic stakeholders.
• Develop and maintain partnerships with local industry institutions, and fraud/loss prevention organisations to share and discuss emerging fraud risks.
• Maintain a high level of professionalism in stakeholder interactions, including written and verbal communications, based on sound knowledge of processes and procedures, schemes and understanding of relevant regulatory requirements.
• Attend Product Portfolio Quality Fraud Risk Reviews to ensure effective representation of the Fraud Preventions functions and elevate and seek product accountability for fraud product risks impacting fraud risks,customer experience, cost to serve and colleague experience.
• Be the point of contact for product senior stakeholders and executives for all Fraud Preventions matters with proactive sharing and effective landing of the message where Fraud Preventions performance may not be meeting the stakeholder requirements. 

Preferred Education

• Bachelor's Degree: Business, Commerce and Management Studies or related fields (Required) (NQF 8 and above) (Required)
• Master of Business Administration or Equivalent (NQF 9) (Advantageous)

Preferred Experience

• 8-10 years Financial Services experience
• Leadership Operations Management Experience
• Experience working in a Fraud or Risk environment
• 5 years senior leadership management experience

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Job Summary

• To follow the six steps of financial planning in executing the role of a FAIS licensed financial adviser. A professional introduction must be made to introduce the adviser and the services offered by the adviser. Upon client approval the adviser may conduct a Financial Needs Analysis (FNA) in the disciplines of Investment, Life Insurance and Estate planning. Based on the concluded FNA to make recommendations to address single or multiple needs identified on behalf of the client. Advice recommendations will must be presented under the license categories for which the adviser is accredited Absa approved product(s) that are deemed will meet the needs of the client. On client acceptance of all or part of the advice, the adviser is required to implement the accepted advice through Absa’s new business processes.
• The adviser must conduct regular reviews of the client needs to assess continued suitability of implemented solutions. In these reviews, new needs may be addressed and changes to existing plans be proposed to ensure continued solutioning of client needs. Adviser must continue to ensure ongoing Fit and Proper status to enable them to offer services under an Absa advice license.

Job Description

Key Accountabilities:

•  Accountability: To establish and maintain a professional relationship with all stakeholders (Client, Bank personnel, product providers and Adviser Support staff) Participate in reciprocal leads activities and sales/pipeline meetings to identify opportunities for new or repeat business, and fully utilising Absa’s bancassurance structure. 
• Assess client’s needs through use of recommended needs analysis tools, ensuring that the client is aware of the full value proposition offered by AIFA.
• Prepare recommendation and quote for appropriate risk and investment solutions based on the client’s individual needs and profile.
• Present recommendation to clients, ensuring that all FAIS regulations are followed regarding advice given.
• Follow all the steps in the designated client engagement process as specified by Absa Advisers.
• Provide regular feedback to the Regional Manager on actions taken to progress the lead to business. Network, on an ongoing basis, with all stakeholders in Everyday Banking (PGM’s and Regional Managers) and elsewhere by attending their meetings and social gatherings to position the Absa Advisers' value proposition to the Bank and to the clients
• Accountability: Meet sales and/or growth targets Do activity planning by identifying the clients to be approached/contacted during a particular period in conjunction with Everyday Advice Executive.
• Using the leads information provided by the source and or Regional Manager listings, as well as leads sourced through own prospecting activities and determine the client's financial needs. Make exclusive use of Absa’s Financial Needs Analysis tool (Avalon from Aug 2024 onwards) to conduct a comprehensive Financial Needs Analysis for the client.
• Obtain the client's consent to access his/her existing policy information by getting him/her to sign the relevant documents to get a comprehensive view of the client's financial needs.
• Discuss various possible solutions and options available with the client and thereafter recommend the most appropriate products and or solution(s) to address financial needs.
• Generate and discuss a formal recommendation including product quote(s) for the client. On acceptance of part or all the advice recommendations, complete the necessary product application forms and ensure that the client signs the forms to indicate his/her consent to engage in a transaction(s).
• Gather, generate, and complete all the necessary compliance documentation (e.g., Client Advice Record, copy of ID, Financial Needs Analysis, FICA).
• Submit the proposal forms to the relevant product providers for processing. Ensure that the issued policy aligns to the recommended product.
• Review the client's portfolio at a minimum of once a year and contact the client based on the adviser and client agreed contact strategy to maintain a healthy client relationship.
• Provide a report back to the Regional Manager and Everyday Banking stakeholders on the strike rate (i.e., the number of leads provided that were converted to business) where applicable.
• Seek business opportunities from external sources as necessary to grow the book of business and reciprocate leads to Regional Managers and PGM’s.
• Accountability: Manage own commission earnings •
• Capture the correct Policy Relevant Information (PRI) number on the Commission system.
• On a monthly basis, check the accuracy of the commission statements received from the Broker Commissions department.  Verify that all the PRI numbers reconcile to the commission paid and reflected on the statements Keep the client database up to date by ensuring that new clients are added to the database.
• Follow up on unpaid premiums and lapses by contacting the clients to establish the reasons for the problems Manage the suspense account timeously by clearing it on the system at month end.
• Accountability: Practice Management
• Ensure that staff members (Adviser Assistants) have a clear understanding of their roles and responsibilities within the adviser practice.
• Arrange for staff members to receive the relevant training (Absa programs for the Interns) e.g., systems training, product training and operational training.
• Provide coaching and mentoring to assistant(s) with regards to facilitate knowledge and skills development.
• Participate performance development (PD) discussions as required by the Absa performance management standards.
• Take the necessary corrective actions in cases of underperformance in consultation with the Regional Manager. Implement controls with regards to compliant record keeping in accordance with minimum Absa business standards (i.e. FAIS, FICA, FSB and) Liaise with  Provincial Operations Office) with regards to maintenance of systems and equipment and provision of other services
• Complete all the required compliance exams in the specified timeframes (e.g. Anti-Money Laundering, Sanctions, BCM, Basic Financial Crime Concepts). Remain fit and proper as required for FAIS flagged roles.
• Provide monthly feedback to the branch, and Business Bank, regarding non-interest income (seat costs) and cross-selling opportunities
• Segment the client base according to profile, income potential and commission income.
• Engage with business development strategies with the support of the Regional Manager and our practice management subject matter experts to maximise the sustainability of the adviser practice
• Accountability: Personal Development 
• Attend all the required training to attain accreditation to market Absa approved products.
• Attend all the requisite internal training (i.e FAIS-related programs/courses).
• Attain the required FAIS credits in order to attain Fit and Proper status
• Ensure that Fit and Proper status is maintained (honesty, integrity, financial solvency)

Education

• Bachelor`s Degrees and Advanced Diplomas: Accounting, National Senior Certificate/ Matric (Grade 12)
   

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Job Summary

• To provide advice and support in practice formulation and associated best practice improvement tactics; enabling the provision of specialist change management expertise.

Job Description

• The Change Management Specialist will play a key role in ensuring projects (change initiatives) meet objectives on time and on budget by increasing employee adoption and usage. This person will focus on the people side of change – including changes to business processes, systems and technology, job roles and organization structures. The primary responsibility will be creating and implementing change management strategies and plans that maximize employee adoption and usage and minimize resistance. The Change Management Specialist will work to drive faster adoption, higher ultimate utilization and greater proficiency of the changes that impact employees in the organization to increase benefit realization, value creation, ROI and the achievement of results and outcomes.

Supervision

• The Change Management Specialist will act as a coach for senior leaders and executives in helping them fulfill the role of change sponsor.
• The Change Management Specialist may also provide direct support and coaching to frontline managers and supervisors as they help their direct reports through transitions. The Change Management Specialist will also support project teams in integrating change management activities into their project plans.

Roles and Responsibilities

•  Apply a structured methodology and lead change management activities
•  Assess the change impact
•  Complete change management assessments
•  Create change management strategy
•  Identify, analyze, prepare risk mitigation tactics
•  Identify and manage anticipated resistance
•  Consult and coach project teams
•  Create actionable deliverables for the five change management levers: communications plan,
• sponsor roadmap, coaching plan, training plan, resistance management plan
•  Support communication efforts
•  Support training efforts
•  Support and engage senior leaders
•  Coach managers and supervisors
•  Support organizational design and definition of roles and responsibilities
•  Coordinate efforts with other specialists
•  Integrate change management activities into project plan
•  Evaluate and ensure user readiness
•  Manage stakeholders
•  Track and report issues
•  Define and measure success metrics and monitor change progress
•  Support change management at the organizational level, Enterprise Change Management
•  Manage the portfolio and change load

Qualifications and Experience

• Bachelor’s degree or Diploma in change management
• Certification in communication/journalism will be an added advantage
• Certification in Project management will be highly advantageous
• 7+ years’ background in a similar position.
• The experience of building targeted content is advantageous.
• Sound understanding of communication practices and procedures.
• Excellent communication skills.
• Ability to multitask and work well under pressure.
• Outstanding organizational and leadership skills.

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Job Summary

• Provide specialist advise and support for day-to-day work, in order to execute predefined objectives as per agreed standard operating procedures (SOPs).

Job Description

• Administration: Effectively fulfil all required administrative duties, including tracking and reporting. | Customer Experience: To provide service excellence and achieve customer satisfaction. | Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards.
• FAIS Fit and Proper Requirements Applicable to this Role (Advice and Intermediary Service):
• FSCA-Approved Qualification
• Regulatory Exam for Representatives (RE5)
• Experience As Per the FAIS Act
• Product Specific Training once Onboarded
• Class Of Business Training
• Continuous Professional Development
• Attest To Honesty, Integrity, and Good Standing

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
   

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Job Summary

• To provide advanced project management services and to develop, maintain and enhance operational business relationships.

Job Description

• Project Management: Monitors the progression of a project at every stage and ensure that the objectives of a project are meet | Quality Assurance: Maintain a desired level of quality in a service or product, especially by means of attention to every stage of the process of delivery or production | Ensure that timelines are met: Manage team in such a way that deadlines are met | Stakeholder management: Ensure that stakeholders are identified and engaged | : | : | : | :

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
   

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Job Summary

• Optimise the profit and economic value of portfolios of Small Business key account clients requiring low to medium complexity commercial banking requirements by focusing: a) origination efforts to quire new clients; b) cross-sell to existing client base; c) coverage efforts to service clients in accordance to the segment CVP

Job Description

• Relationship Management: Own the primary relationship with the client by being the client’s main contact point for all corporate and investment banking needs. | Client Solutioning: Take overall accountability for service delivery by setting the rules of engagement for the cross functional team, which includes Transactional Banker, Credit Analyst, Segment Support Client Control Team, Client Service Consultant & Product & Sector teams. | Manager Risk Assessment: Take ownership of the portfolio's risk management by ensuring a good understanding of both the Bank's and the clients regulatory and compliance environments | : | : | : | : | :

Education

• Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)