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  • Posted: Jan 24, 2022
    Deadline: Not specified
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  • Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform.


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    Cloud Support Engineer - Developer and Mobile Services

    DESCRIPTION

    Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a Cloud Support Engineer, you will act as the ‘Cloud Ambassador’ across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.

    Would you like to use the latest cloud computing technologies? Do you have an interest in helping customers understand application architectures and integration approaches? Are you familiar with best practices for applications, servers and networks? Do you want to be part of a customer facing technology team helping to ensure the success of Amazon Web Services (AWS) as a leading technology organization?

    If you fit the description, you might be the person we are looking for! We are a group of smart people, passionate about cloud computing, and believe that world class support is critical to customer success.

    WHAT CAN YOU EXPECT FROM A LIFE AT AWS?

    Every day will bring new and exciting challenges on the job while you:

    •  Learn and use groundbreaking technologies.
    •  Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.
    •  Interact with leading engineers around the world.
    •  Partner with Amazon Web Services teams to help reproduce and resolve customer issues.
    •  Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.
    •  Drive customer communication during critical events.
    •  Drive projects that improve support-related processes and our customers’ technical support experience.
    •  Write tutorials, how-to videos, and other technical articles for the developer community.
    •  Work on critical, highly complex customer problems that may span multiple AWS services.

    WHY AWS SUPPORT?

    •  First and foremost this is a customer support role – in The Cloud.
    •  On a typical day, a Support Engineer will be primarily responsible for solving customer’s cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.
    •  Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives.
    •  Career development: We promote advancement opportunities across the organization to help you meet your career goals.
    •  Training: We have training programs to help you develop the skills required to be successful in your role.
    •  We hire smart people who are keen to build a career with AWS, so we are more interested in the areas that you do know instead of those you haven’t been exposed to yet.
    •  Support engineers interested in travel have presented training or participated in focused summits across our sites or at specific AWS events.

    As we operate on a follow-the-sun model, with Premium Support sites located globally, there is no after hours on-call or mandated overtime in this role.

    https://www.youtube.com/watch?v=GC3bWcFFZTo&t=24s

    BASIC QUALIFICATIONS

    The DMS role supports AWS mobile technologies (Cognito, Device Farm, Pinpoint, etc.) and Serverless technologies (Lambda, API Gateway, Step functions, etc.). Mobile Services and Serverless Architectures are some of the fastest growing areas of technology and we're excited to help developers innovate and deliver amazing experiences.

    •  5+ years Advanced knowledge and experience in one or more modern programming languages such as Java, C++, Python, Javascript, .NET, PHP, Ruby
    •  Advanced Knowledge of data structures, algorithms, operating systems, and/or distributed systems.
    •  Exposure to Serverless technologies such as Lambda, API Gateway , AWS IoT or Mobile and Messaging technologies or AI (Artificial Intelligence) related technologies
    •  Experience with REST API based services.
    •  Experience with web-based applications and HTTP.

    PREFERRED QUALIFICATIONS

    •  Experience with System Administration with Linux (Ubuntu, CentOS, RedHat) and/or Microsoft Windows Server and associated technologies (Active Directory, Exchange).
    •  Experience in Networking technologies including DNS, TCP/IP, SSL, DHCP and Load Balancing.
    •  Experience with Network troubleshooting tools (telnet, test-netconnection, tracert, tracetcp, iperf, ntttcp, dig, and packet capture tools).
    •  Experience with programming/scripting (Batch, VB, PowerShell, Java, C#, Chef, Perl, Ruby and/or PHP).
    •  Strong analysis and troubleshooting skills and experience.
    •  Experience managing full application stacks from the OS up through custom applications.
    •  Exposure to Virtualization (Hyper-V, VMware, Xen).
    •  Good understanding of distributed computing environments.
    •  Exposure to security concepts/best practices.
    •  Knowledge of storage technologies.
    •  Experience with Cloud services and Cloud deployments.

    Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity and Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae

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    Sr. Software Dev Engineer

    DESCRIPTION
    This position is inside the Cloud Manager Team, which owns the services responsible for the transactions of creating, modifying, and terminating EC2 Instances. The team is also responsible for driving instances to their intended state, as well as the contract with instance resources such as EBS Volumes and AMIs. We're thus a pivotal team in EC2, and we're hiring!

    If successful, you will be responsible for the development and operation of core EC2 control-plane infrastructure that launches hundreds of thousands of EC2 instances every day and manages millions of resources. As a Software Development Engineer in this team you will contribute to a wide range of projects in a highly collaborative and fast-paced environment. You will become part of an industry-leading engineering team solving challenging problems at massive scale.

    We are a diverse team which is is dedicated to supporting new members. We’re building an environment that celebrates knowledge sharing and mentorship. Our senior members enjoy mentoring more junior members. This includes both helping to onboard new hires, and supporting continued career growth. We try to assign projects and tasks that will help each team member to develop their skills, allowing them to take on more complex tasks as they progress.

    We operate from the Amazon Development Center South Africa, in the heart of the beautiful city of Cape Town. If you're not from Cape Town, we offer comprehensive relocation as a part of our package.

    BASIC QUALIFICATIONS

    •  5+ years of industry experience
    •  Experience with a programming language such as Java, Perl, or C/C++
    •  BS/MS in Computer Science or equivalent
    •  Strong Computer Science fundamentals
    •  Strong analytical skills with excellent problem solving abilities
    •  Expertise in delivering high-quality, innovative applications

    PREFERRED QUALIFICATIONS

    •  Experience in a Linux environment
    •  Working knowledge of relational databases and back-end programming

    Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.

    go to method of application »

    Sr. Software Dev Engineer, Kumo Development Team

    DESCRIPTION
    Amazon Web Services (“AWS”) is the world’s most comprehensive and broadly adopted cloud platform. AWS offers over 100+ fully featured services to millions of active customers around the world—including the fastest-growing start-ups, largest enterprises, and leading government agencies and organizations. AWS Customers are continuing to leverage AWS Services for applications ranging from exploratory to targeted innovative solutions to business-critical systems.

    Kumo is the software engineering organization that scales AWS’s support capabilities. Amazon’s mission is to be earth’s most customer-centric company and this also applies when it comes to helping our own Amazon employees with their everyday IT Support needs. Our team is innovating for the Amazonian, making the interaction with IT Support as smooth as possible. We achieve this through multiple mechanisms which eliminate root causes altogether, automate issue resolution or point customers towards the optimal troubleshooting steps for their situation. We deliver the support solutions plus the end-user content with instructions to help them self-serve. We employ machine learning solutions on multiple ends to understand our customer's behavior, predict customer's intent, deliver personalized content and automate issue resolution through chatbots.

    In our team, engineers have the opportunity to contribute to the complete vertical stack of an SOA based system, which is horizontally connected to most systems in the larger Amazon ecosystem. Our SDEs use a variety of open source technologies, native AWS services as well as services internal to AWS. We code mostly in Java, JavaScript and Ruby (RoR), and build on technologies powering the web such as Angular/Bootstrap, Node and Elastic Search as well as a broad range of in-house Amazon Cloud technologies and native AWS technologies, such as Route53, Lambda, API gateway, AppSync, KMS, AWS Connect, Lex, Kendra, Redshift, QuickiSight and DynamoDB.


    Our team is growing and hiring software development engineers at all levels. Depending on the level, you will demonstrate knowledge in the following disciplines at varying levels:

    Software Development

    •  You recognize and adopt best practices in software development engineering: design, testing, version control, documentation, build, deployment, and operations.
    •  You write high quality, maintainable, and robust code
    •  You have a working knowledge of basic UI technologies, frameworks and concepts including HTML 5, REST, jQuery, AJAX, CSS3, SOA, Responsive design
    •  You can define APIs and integrate them into usable interfaces
    •  You understand how web applications work, perform and scale. You are comfortable with troubleshooting and problem analysis

    Problem Solving

    •  You solve problems at their root, stepping back to understand the broader context.
    •  You develop pragmatic solutions. You build flexible/scalable systems without over-engineering and choose simple, straightforward solutions over more complex ones. Where existing solutions are known, you use them.
    •  You understand fundamental data structures and algorithms and know how, when and when not to use them.
    •  You anticipate and prevent future problems from occurring

    BASIC QUALIFICATIONS

    •  The technical skills required for this role include strong object-oriented design and programming
    •  A deep understanding of Computer Science fundamentals is essential (know those data structures and algorithms)
    •  Experience working pragmatically under deadlines with operational software is highly desired
    •  You enjoy building things and are curious to find how things work
    •  You love solving the big and hard problems as well as make sure your service stays running

    PREFERRED QUALIFICATIONS

    •  Experience with AWS services and server-less technologies is a plus
    •  Honour's or MSc degree in Computer Science, Electronic Engineering, Statistics, Mathematics or other quantitative field is a plus
    •  Understanding or experience with web based technologies is a plus. These may include HTTP, HTML 5, REST, JavaScript, JSON, AJAX, Apache, and Tomcat


    ‘’Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity and Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.’’

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    Kindle Direct Publishing Support Analyst, Portuguese Speaking

    DESCRIPTION
    Position Overview

    • Amazon's Kindle Direct Publishing (KDP) is a service for self-publishing books to the Amazon Kindle store. The KDP Support Specialist will be the front line interface between Amazon and publishers/content providers who use the KDP tool to upload content they want to put up for sale on the Kindle store. The KDP Support Specialist will work towards ensuring all the concerns from the publishers are duly attended to such that the system works smoothly. Opportunities await strong candidates looking for a fast growing, dynamic, challenging, innovative, and fun work environment. This is a unique opportunity to be a part of a revolutionary product that will change the way people read.

    Position Responsibilities

    •  Process and Respond to emails and/or phone calls received from publishers in English and Portuguese
    •  Reprocess stuck books through the system
    •  Route issues and bugs that need engineering expertise to the development teams
    •  Remove content as they are identified by the KCQ team
    •  Work with publishers that their content has been removed
    •  Maintain and improve a knowledge base with unique publisher requests and their solutions
    •  Work on developing standard responses for common questions
    •  Remotely calibrate with peers and leads on other sites of the network to ensure consistent experience to publishers.

    BASIC QUALIFICATIONS

    •  Proven Englsih and Portuguese verbal and written fluency skills.
    •  1+ years of previous experience in a contact center environment.
    •  Demonstrated verbal and written communication skills with external/internal parties
    •  Proven ability to understand complex issues

    PREFERRED QUALIFICATIONS

    •  Proficiency en MS Office package (Excel, Word) and HTML
    •  Strong analytical skills. Must be able to understand problems that vendors are facing, categorize, document, and decide on course of action on when and to whom to escalate
    •  Detail oriented and process focused. Must be able to follow the process and document interactions as per requirements in clear and concise manner
    •  Experience in a technical support process, especially for web enabled software products or services

    Method of Application

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