Job Opportunities at Cisco

What You'll Do

• As a Technical Solutions Architect, you play a key role in the success of Cisco field sales teams in selling our technology products and solutions tailored to customers. You will work together with other Cloud Infrastructure & Software Group (CISG) specialists to position our software, unified computing & cloud networking solutions. You will drive presales engineering and will collaborate with other teams across organizational boundaries and geographies to overcome technical and commercial challenges to win against opposing offerings.

You'll Work With

• In a strong team, covering Switzerland you are free to put innovation to practice and seek tremendous opportunities for growth. You will succeed because we have your back, and because we do listen to our customers and help them anticipate market shifts and technology transitions.
• Our customers span from government to private enterprises. They are diverse, but all need technology to adapt fast and grow purposefully. The Specialist Team provides you with outstanding opportunities to succeed at Cisco. You will love the team and a spirit that supports and empowers you.

Who You Are

• You are curious and inspired. You are enthusiastic about technology, and love the hard work, getting things up and running. But you also love having fun with colleagues and customers. You enjoy to learn and grow along with your work.
• Your background is around Software Development, Cloud, Compute & Network Architectures. If you have experience with Cisco products, even better. Software solutions and distributed systems, monitoring and observability tools, data center networking, converged and hyper-converged infrastructure, storage systems, backup solutions. Experience with cloud Technologies, virtualization and observability are of high interest.

Our minimum requirements for this role include:

• Self Starter + Team Spirit + Desire to Learn
• Stamina to overcome challenges
• The ability and comfort level to present easily to customer architects, engineers, managers, and executives to effective position the value of the Cisco solutions and how it solves the customer problems or achieves their goals
• Basic knowledge of Cisco Data Center product portfolio is a must
• Hands-on experience with large-scale distributed systems, infrastructure (networks and servers) and software solutions are a must
• Knowledge and understanding of cloud computing and cloud architectures - IaaS, SaaS, PaaS, Private and Public Clouds
• Familiarity with the Cisco Full-Stack Observability tools (AppDynamics, ThousandEyes and Intersight) are a big plus
• Network routing and switching with extensive knowledge of L2 and L3 protocols
• Programming or scripting skills are seen as a plus
• CCNA, CCNP, CCIE or Cloud Certifications are a plus
• Fluency in German, French and English is a strong plus.

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What You'll Do

• The new Customer Experience Renewal Manager (RM) role is a highly visible, strategic position to empower key customers to continue to transform their business and meet their objectives through Cisco solutions. We are ideally looking for a senior RM who has some Team Leading experience, as you will be supporting more junior members of the team and also taking the lead with key senior stakeholders and customers. You will be accountable for owning and executing a portfolio of renewal contracts of Cisco products and services across an assigned customer account. RM's work with customers, partners and across Cisco teams to develop a complete, deep view of customer requirements and objectives and define a strategy to drive renewals to on-time closure, as well as minimize renewals risk and financial attrition. You will bring strong knowledge of negotiation strategies and orchestrates cross-functional resources across the company and with partners to provide a unified path to secure every renewal.

Key responsibilities and activities include:

• Develop knowledge base of end-to-end renewals cycle including up-sells and close on-time contracts for assigned accounts
• Learn customer’s industry/business
• Articulate Sales/BD/Renewals hand offs
• Aware of Cisco's technology and what differentiates our products from competitors. Guidance required on regular basis.
• Executes renewal contracts for products and services on small accounts with low complexity
• Builds quotes, review contract terms, negotiation pricing, identify up-sell opportunities and handle objections.
• Monitors quote creation progress to mitigate contract closure risks.
• Conduct analysis and provides recommendations to maximum value
• Conduct process management and financial assessments to support renewals process
• Supports Account Manager in negotiations to drive integrity of the renewal portion of the agreement
• Monitor and reports state of customer relationships, pipeline, forecasts and new prospects
• Assist Renewals team with ad hoc requests to meet customer need
• Initiates the start of cross-functional relationships with Sales, BD and Operations

Who You'll Work With

• This role resides in the Customer Experience organization, one of Cisco’s fastest growing teams that delivers profitable growth throughout the customer lifecycle with a series of selling motions to drive higher value and an optimal experience from Cisco solutions.

Who You Are

• Team Leading experience 1 year +
• Experience of working across SSA – please provide countries or anything specific
• You analyze the customer environment, industry, market impact and Cisco footprint
• You can implement policies for forecasting, data quality and accuracy
• You'll build an understanding of Customer and Partners procurement processes
• You will gain experience with CRM tools i.e. SFDC
• You'll develop basic consultative selling skills
• You love executing win-back strategies for inactive customers

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• You’ll be part of CSAP, an award-winning and industry recognized early-in-career development program for top university graduates from around the world. You’ll train alongside incredibly talented individuals, like yourself, from different countries and a diverse group of backgrounds. Early on, you’ll make long-lasting friendships and belong to a rich human network that will support you throughout your career.
• As a successful Associate Sales Representative (ASR), you’ll learn to discover, build and drive new opportunities to our customers, with our Cisco partners, while collaborating with Cisco engineers to provide technical solutions that drive business outcomes for our customers.
• You’ll learn from top authorities and coaches in an unrivalled setting using our own leading-edge technology. You’ll have your own mentor, a CSAP alumnus who’s been in your shoes and will help guide you in your first year. With a strong Cisco team committed to your success, you’ll gain hands-on education and experience, while receiving an attractive salary and pursuing your career dreams!

What we offer

• At Cisco , we strongly believe in the wellbeing of our employees and work life balance, and our benefits package is designed to reflect this. On top of your remuneration package, add holidays. you may be entitled to receive these Benefits & Perks as part of our People Deal and benefits package. (May vary location.)

Who You Are

• Recent graduate or on your final year of studies towards a degree or related program or other academic certification, ideally in any of: Business and Management, Finance, Marketing, Entrepreneurship, MIS, Engineering or other related degrees.
• Fluent in English
• Willing to relocate for 12 months to a designated CSAP training hub as required. Immigration and relocation support will be provided should the program be delivered in training hubs as opposed to virtually.
• Technology enthusiast who enjoys innovating
• Technical skills/background acquired through placement, online trainings or university curriculum.
• Demonstrate an eagerness to establish a long-term Sales career with Cisco South Africa
• Approach situations with an open and curious mind, taking on challenges with an eye for opportunity.
• Ability to take complex problems, simplify them and thinking creatively to solve them.
• A strong communicator with the confidence to engage and talk to a wide range of people and who and views team collaboration as instrumental to achieving success.