Job Opportunities at Discovery Limited

Job Purpose

The Regulatory Compliance Analyst is on a growth path to learn and understand the role that Regulatory Compliance plays in developing, implementing and overseeing theregulatory compliance strategies of the bank. The Regulatory Compliance Analyst will also play a role in assisting with the establishment and ongoing support relating to an effective compliance function, framework and core processes for the Bank.

Areas of responsibility may include but are not limited to

• Developing an understanding of the Regulatory Compliance landscape for Discovery Bank.
• Research in order to understand the different pieces of legislation that impact the Bank.
• Collaborative engagement with the Regulatory Compliance team and internal stakeholders, to understand the controls that are in place to mitigate any risks that may arise from non-adherence to these pieces of legislation.
• Support to the Regulatory Compliance team and the Bank, by providing innovative training solutions to land the mandatory Compliance training requirements in a manner that is easily understandable and unique.
• Willingness to embrace new challenges and be inducted into a fast paced, innovative, progressive and future fit organisation viz. Discovery Bank.

Required

Technical Skills

• Have a keen interest in understanding the Regulatory Compliance landscape and the principles of Compliance Risk Management.
• Has good research skills in order to develop an understanding of the legislative and regulatory requirements impacting the South African Banking Sector, in collaboration with the Bank’s Regulatory Compliance team.

Preferred

• Microsoft word, Excel and Power Point.

Education And Experience

• Must be a South African citizen between the ages 18 and 30, who has completed a tertiary degree.
• Must have qualified with an LLB degree within the last 6 -12 months and have no work experience and has not undertaken previous internship opportunities.

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Key Purpose of the role

The position is responsible for managing a smaller team, responsible for the day-to-day administration of the Umbrella Fund Operations, within the Retirement Funds business unit. This is a core administration team leader function, and the incumbent would be required to holistically manage and control a portfolio of different Retirement Fund disciplines, for example monthly contribution, claim, investment option, individual transfer in, section 14, section 28 processes. The incumbent must ensure that the processes and procedures are implemented, maintained, and improved, in order to ensure that the team managed are able to conduct the operational activity within regulatory frameworks, accurately, effectively, and efficiently. Align processes with the company strategy. The incumbent must ensure that the team has the knowledge, skills, tools, and competencies required to perform the required job within service level agreements. Create an environment that support individual performance and a culture of continuous improvement. The incumbent must have an appetite to be part of a growing new business unit, able to adapt to change easily and drive change management within the team, challenge the status quo, motivate, and inspire the team. The incumbent will continually review existing processes and procedures in order to ensure the delivery of committed services to the Umbrella Funds.

Areas of responsibility may include but not limited to

• Manage adherence to Service Level Agreement. Implement processes and procedures and ensure all services in respect of the operations of Umbrella Funds are conducted timeously and efficiently.
• Dealing with the full Human Resources function for staff managed. Ensure others are trained on the processes and systems. Provides staff with clear direction. Sets appropriate standards of behaviour and outputs. Delegates work appropriately and fairly. Motivates and empowers others.
• Ensure that new client installations, installations changes and scheme renewals are accurate, compliant and abreast with regulatory frameworks such as, Pension Funds Act, Tax Act, Rules of the Discovery Life Umbrella Pension and Provident Funds, Participating employer special rules.
• Ensures delivery of key operational attributes such as data completeness and data quality.
• Responsible to maintain and update SOP’s in line with business process developments and system enhancements. Assist with audits and appropriate responses to audit queries.
• Ensure regular, comprehensive and appropriate management reports are generated for submission to line manager and the broader business.
• Ensure productivity levels are optimised.
• Dealing with escalated calls or queries from internal stakeholders, communicate effectively with clients to resolve queries and escalations, ensure client expectations are met.
• Develop and maintain excellent business relations with internal and external brokers.
• Managing projects.
• The incumbent is the Subject Matter Expert in Retirement Fund areas under management. Produces new ideas, approaches or insights. Produces range of solutions to problems and do root cause analysis. Effective decision-making by “out of the box” thinking and weighing up risks involved.

Personal Attributes and Skills

The Successful Candidate Must Demonstrate The Following Competencies

• Communication Skills: able to communicate clearly both verbally and in writing.
• Reporting Skills: ability to consolidate information and compile reports reflecting the necessary relevant information
• Ability to communicate logically and objectively is essential components of this role.
• Attention to detail
• Very organised
• Conflict Management
• Expresses opinions, information and key points of an argument clearly.
• Probes for further information or greater understanding of a problem.
• Relates well to people at all levels.

Education and Experience

• NQF level 5 equivalent qualification.
• 3 – 5 years operational leadership and management experience – Essential
• 5 - 10 years retirement funds, umbrella experience – Essential
• NQF level 6 or B Com degree or similar is advantageous
• Relevant Industry Qualifications – Wealth Management, Introduction to Retirement Funds - Advantageous
• MS Office - Advanced Excel skills, Accounting, Investments, People management, operational processes and process mapping. Retirement Fund and Umbrella Fund operations.
• Full compliance and legislative universe relating to employee benefits, FAIS and Umbrella Funds.
• 3 -5 years’ experience in the employee benefits, retirement fund and umbrella industry. 3 years in a management role, 5 years in a senior role.

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Key Purpose

To take a leadership role, with responsibility for risk management and relationship management activities for defined medical disciplines.

Key Outputs

As regards the identified Health Professional Groups / Societies, to:

• Build a deep understanding of both the clinical and practice issues affecting medical professionals.
• Monitor, with the support of the SRM team, key metrics reflecting HP cost and care utilisation experience.
• Proactively identify and develop creative proposals to address identified Health Professional cost, administrative and relationship challenges impacting the profession across all medical schemes under the administration of Discovery Health.
• Work within a shared value approach, to ensure successful development and implementation of approved projects
• Develop and maintain strong relationships between Discovery Health and identified Health Professional groups and relevant opinion leaders.
• Work closely with Discovery Health service, operational and system teams to ensure the highest levels of responsiveness and service excellence to the Health Professional community
• Represent the Discovery Health position on key issues at relevant Group/ Society forums .

Competencies

• Great Communication Skills (written and verbal)
• Ability to easily manage and build good working relationships
• Driven and Enthusiastic
• Analytical Problem-Solver
• Innovative
• One who takes initiative

Experience And Qualifications

• A qualified Medical Doctor (must be registered with HPCSA)
• 3 -5 funding or commercial organisation experience would be preferred
• Ability to work with analytical teams in the development of HP initiatives
• Relevant training and business experience
• Significant experience in the healthcare industry and understanding of the key business and clinical issues
• Public forum experience is critical
• Must have project and initiative implementation experience
• Excellent interpersonal and presentation skills
• Strong administrative skills (MS Excel, MS Word & Power Point are essential)