Job Opportunities at Fidelity Services Group

Overall Purpose of the Job: 

• To visit some of the problematic alarm systems with the technician and utilise skills and expertise to provide the customer with the best possible solution. To create a knowledge base and library of faults and workable solutions for future use in fault finding and diagnosis reference 

Minimum Qualifications and Experience: 

• Matric from a Technical High School preferred. 
• Tertiary qualification in electronics / electronic engineering preferred. 
• PSIRA Grade C  
• Valid Driver’s License (Min 2 years since issue and clean drivers record and current DDC if Co vehicle is to be used) 
• Minimum 3 to 5 years Technical experience (Installation & Service of alarm, CCTV and IOT) 
• Proven fault-finding capabilities with experience on all popular as well as the lessor popular alarm panels. 
• Proven track record of leading a team 
• A good understanding of the PSIRA Installation regulations 

Main duties & Responsibilities:       

Customer Engagement 

• Consult with the customer when required in order to understand the expectations pertaining to the performance and protection offered by the alarm system. 
• Review how the existing system fulfils these requirements and identify any possible shortcomings. 
• Identify the root causes of false alarm activations. 
• Provide advice and guidance to the customer on how new technologies and/or equipment might enhance or improve their existing solution/s. 
• Handling and dealing with customer complaints and compliments 

Administration 

• Ensure all relevant documentation is completed accurately, neatly and in full. 
• Uphold customer satisfaction through ensuring technicians attend scheduled customer appointments.  
• Present customers with detailed written quotations, outlining not only what needs to be done, but also why it important. 
• Accurate stock and inventory management. 
• Manage daily reports distributed by the Analytical team and ensuring auctioning thereof. 
• Monitor and manage the Action and Response per Customer ratio’s within target. 
• Handle ERB queries which pertain to Signal Management and resolve were possible. 
• Ensure that company vehicles are clean and tidy at all times. 
• Ensure all staff members comply with the corporate dress codes and are neat and respectable at all times. 
• Motivate and drive the team to meet and exceed revenue targets daily/weekly/monthly 
• Ensure tech work volumes are realistic to time available and nature of jobs booked considering travel time and any other external influences. 
• Manage and drive the “First time fix” ethos and reduce secondary and further visits to rectify issues on site. 

Solutions Implementation 

• Ensure that service standards are upheld 
• Provide feedback to the business in terms of fault trends and patterns’ 
• Interact with Branch Managers when identifying high impact clients within their area and propose possible solutions 
• Keep co-ordinators and technicians updated on industry trends and possible once of problem generators (unseasonal weather, National infrastructure damage and or societal disturbances – e.g. COVID) 
• Provide feedback in the departmental fortnightly feedback sessions on key metrics, targets attained, targets still to be met, trends and patterns, raise red flags  pertaining to any operational issue 
   

General 

• Handling and protection of classified information 
• Completion of Case Studies to serve as training material for up & coming technicians. 
• Teach, coach and mentor wireman and assistant technicians from time to time. 
• Teach, coach and mentor overactive coordinators to provide more detailed information upfront leading into a technical visit. 
• A good knowledge and understanding of the FADT Disciplinary, Procedural and procedural policies 
• A good knowledge and understanding of the OHS process 
• Can think “out of the box” 
• Inquisitive by nature 
• Analytical skills would be an advantage 
• When required, prepared to work outside of the structured business hours 
• Must be able to perform and maintain performance under periods of extreme pressure 
• A good ability to debrief technicians in regards to findings on site and proposed solutions would be advantageous 
• Strive to maintain a minimum of six calls/day target where possible 
• Ability to bring balance in workplace in respect off job types (Installation, technical fault resolution, radio issues environmental issues, etc.) 
• Ability to stand their ground when necessary 

Behavioural Competencies: 

• Results Oriented 
• Customer Focus 
• Functional Technical Capabilities 
• Strong communication skills, both written & verbal. 
• Builds Integrity and Trust 
• Able to Inspire and Influence. 
   

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Job Description

• A Network Engineer is a professional responsible for setting up and maintaining networks within an organization or between organizations. They offer support to users, staff members, clients, or suppliers. As such, they need to have strong troubleshooting skills and be able to work with others to resolve issues.

Network Engineer responsibilities include:

• Monitoring network engineering performance and ensure system availability and reliability
• Configuring and installing various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS)
• Performing network maintenance and system upgrades including service packs, patches, hot fixes and security configurations

Job brief

• We are looking for a Network Engineer to design, implement, maintain, and support our growing network infrastructure. You will be part of a systems engineering team that is responsible for designing and developing scalable, maintainable, highly available network architectures that meet business objectives and SLAs.

Responsibilities

• Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS)
• Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations
• Monitor performance and ensure system availability and reliability
• Monitor system resource utilization, trending, and capacity planning
• Provide Level-2/3 support and troubleshooting to resolve issues
• Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure
• Select and implement security tools, policies, and procedures in conjunction with the company’s security team
• Liaise with vendors and other IT personnel for problem resolution

Requirements and skills

• Proven hands-on network engineering experience
• CCNP or higher (CCIE and/or CISSP highly valued)
• Deep understanding of networking protocols (e.g., IPSEC, HSRP, BGP, OSPF, 802.11, QoS)
• Solid understanding of the OSI or TCP/IP model
• Hands-on experience with monitoring, network diagnostic and network analytics tools
• University degree in Computer Science or a related subject

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PURPOSE:

• The role of the Sales Support Coordinator is to ensure the effective and efficient management of sales leads, receiving of feedback from Sales Consultants regarding the outcome of appointments.
• Your job description encompasses, but is not necessarily, limited to the following:

Key performance areas:

SALES SUPPORT

• Receiving of feedback from Sales consultants regarding the outcome of appointments daily
• Capture and record all relevant information on sales systems and update the call status accordingly
• Handling of red flags and resolution of related sales complaints
• Handling of sales related enquiries by clients not related to new leads or leads in “Follow Up”
• Creating of leads where the clients did not call into the company (e.g. Website Leads, Self-Generated)
• Creating leads to be process paperwork
• Obtain quote value for reporting

VERIFICATION OF DATA

• Addresses on sales system (Recon or New client?) when loading a new lead for the processing of paperwork. Ensuring that no information related to leads are duplicated, this includes but is not limited to the loading of duplicate leads
• Ensure correct DOA levels have been signed off for contracts and quotes.

CREDIT VETTING AND DIRECT SALES

• Load lead onto the sales system
• Record the receipt of the application on the control sheet
• Check and copy submissions
• Ensure that the applications received meet the minimum standards

REPORTING AND COMMUNICATION

• Assist with any problems or complaints
• Give full feedback to clients where necessary
• Ensure that information is communicated in a timely and accurate manner to all team members

CREATING OF PO REQUISTIONS AND RECEIPTING

• Receive quotes from District Sales, technical and Community Development team for purchasing of goods
• Ensure DOA signs off for approval
• Create requisition on SAP system or financial system
• Ensure PO is generated and submitted to supplier by procurement department
• Receive Goods delivery note and invoice for receipting
• Inform accounts payable to make payment to supplier once receipting of invoice is processed
• Follow up with Suppliers for outstanding PO`S generated

GENERAL

• Have knowledge about all facets pertaining to your position
• Attend all required meetings and training sessions
• Keep your workstation/office neat and tidy at all times
• Not abuse company telephone for private calls
• Filling, faxing, ordering of stationary and all other office duties
• Adhere to shift roster and office hours
• Emails to be processed  daily (up to date by COB)
• Assisting with other ad-hoc tasks , analysis and projects as and when required by Management
• Standing Operating Procedures
• Ensure that the disciplinary code is adhered to at all times
• Standing Operating Procedures must be upheld
• Meeting and keeping on agreed upon targets
• Meeting and keeping on agreed upon targets – performance
• High standard of service must be upheld
• Ensure SOX compliance at all times
• Ensure that the Big 5 principles are upheld at all times

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Job Description

• The above position is vacant at our Vredendal Branch. The overall purpose of this position is to count and verify the client’s money.

Minimum Requirements:

• Clear criminal record
• Grade 12 or equivalent
• Computer literate
• At least 2 years’ cashier experience or similar role
• Able to work under pressure

Job Specification:

• Ensure that cash processing procedures are adhered to
• Counting and verifying money
• Balancing and reconciling money
• Operating money counting machines
• Packing ATM’s

Other Personality Attributes and core competencies:

• Must be honest and reliable
• Must have good verbal and language abilities
• Able to follow instructions accurately
• Pay attention to detail
• Must be self- motivated
• Willing to work overtime
• Alertness
• Possess numeric skills

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Job Description

• The above position is vacant at our Vredendal Branch. The overall purpose of this position is to ensure that all deposits have been processed as per contractual agreement between the parties.

Minimum Requirements:

• Clear criminal record
• Grade 12 or equivalent
• Computer literate
• At least 2 years’ cash centre experience or similar role
• Treasury experience in balancing is an advantage  
• Clear disciplinary record
• Able to work under pressure
• Must be able to address and resolve challenges accordingly

Key Performance Areas (not totally inclusive):

• Collect bulk cash from and return to vaults
• Treasury balancing
• Float checks
• Daily stock submissions
• Monthly stock orders
• Daily operations meetings
• Daily sorting of fit and unfit notes
• Packing of ATM’s 
• Dealing with client queries
• General administration duties

Other Personality Attributes and Core competencies:

• Communication skills
• Customer focus
• Possess numeric skills
• Must be honest and reliable
• Must be assertive
• Must have good verbal and language abilities
• Able to follow instructions accurately
• Pay attention to detail
• Must be self- motivated
• Willing to work overtime
• Alertness