Job Opportunities at Hollywoodbets

Responsibilities

• We have an amazing opportunity for a Team Leader (Mobile) to be based in Vryheid, Kwazulu-Natal. Do you think you have what it takes to be our newest Purple Star?
• The successful candidate will be responsible to ensure growth targets for mobile betting are achieved. Analyse financial information to identify trends, manage costs, and increase profits within the team. Ensure proactive reporting on these areas.

You Bring:

• Valid driver’s license.
• 12 months experience in a leadership role.
• Track record of over – achieving quota.
• Ability to understand customer needs and handle different types of personalities.

A Bonus To Have:

• Matric

What You’ll Do For The Brand:

• Work closely with Area Managers to meet required targets 
• Plan marketing campaigns/promotions/events with the assistance of the Area Manager and regional marketing Team 
• Facilitate daily promotional activities 
• Ensure marketing material is available and in good condition for all campaigns. All campaigns/promotions should be completed successfully and professionally 
• Management of stock (daily report on stock levels and usage) 
• Measure the effectiveness of promotions. Use Promo Tracker to measure the effectiveness of the promotion/event/campaign 
• Conduct market analysis/research to make suggestions for improvements within the mobile department
• Recruitment and interviewing in coordination with Area Manager and HR department
• The performance and team management of sales agents this includes the setting of daily targets, completing performance reviews, (twice a year) conducting day-to-day people management functions such as HR/IR, and the poor performance of team members (PIP) function.
• Management of team members leave, absenteeism, and attendance 
• Identify potential of Top Up Voucher outlets. Visiting outlets where required 
• Organise continuous training to ensure sales agents understand the different betting types, betting process, products and TUV
• Weekly completion of all Moodle/Betstrike and Voice note training and Trainer on Wheels 
• Ensure that cash-ups are done following the cash-up procedures. Responsible to ensure that there are no shortages. Report all shortages to management immediately
• Ensure that Booster vehicles are clean, branding is in good condition, vehicle inspections are conducted weekly, and that vehicles are serviced 
• Submit Daily Reports 
• Any other related duties that might be required.

What You’ll Bring To The Team:

• Demonstrate good analytical skills.
• Strong computer skills.
• Demonstrate creative skills.
• Strong sense of accountability.
• Work under pressure and able to meet deadlines. 
• Demonstrate excellent attention to detail.
• Must be able to plan effectively and efficiently in order to meet deadlines. 

Apply Before 09/21/2026

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Responsibilities

• We have an amazing opportunity for a Team Leader to be based in Mossel Bay, Western Cape. Do you think you have what it takes to be our newest Purple Star?
• The successful candidate will manage the branch to achieve business objectives in accordance with the Region and Retail Operations Strategy.

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

You Bring

• 12 months within the Retail, Gaming or Betting industry

A Bonus To Have:

• Diploma/ Degree/ NQF 4 Learnership
• Valid Driver’s License.
• 1-2 Years leadership experience.

What You’ll Do For The Brand:

 Branch Growth

• To ensure achievement of targets within your areas in accordance with branch budgets.
• Drive business results by creating an open dialog with your guests to educate them on all your branch products.
• Ensure betting boards are updated timeously.
• Updating of memos, card changes, results and scratchings which occur throughout the day.
• Be knowledgeable on all game rules, odd and pay-outs.
• Team member must be knowledgeable of confirmation limits and to ensure to call the BSC department before laying a bet over the limit.
• Taking customer bets where applicable. (A requirement in express Branches)

Cash Administration

• Cash management within the branch according to defined processes/procedures and minimize risks, theft/fraud.
• Educate team members on all FICA Compliance.
• Ensure daily banking schedules are submitted to the Branch Manager/ Senior Team Leader.
• Ensure adherence to credit card administration &EFT policies where applicable.
• Ensure team member are issued with correct floats at the end of their shift.
• Interim checks must be done within the course of the day with team leader on duty.
• Ensure to reconcile by end of shift to the balance which is reflected on the LPM/ Admin /HIS report.
• Recovery process must be managed in line with processes/procedures.
• The correct process must be followed with lost ticket claims; Ensure the ticket number is received from the Helpline when processing the claim.
• Record the guest’s details and I.D number to validate payment after 90 days.

 Branch Reporting

• Ensure that daily newsflashes provide a high level overview of the operations for the day.
• Manage branch stock control to ensure that there is sufficient supply (although not over/under).
• Ensure that a stock taking is done weekly and account for stock shortages.
• Team Leaders must send an email notifying the Branch Manager/ Senior Team Leader and Cash Management Department of the shortage.

Security Management

• Be aware of your surroundings when opening and closing the branch.
• Ensure all security factors are adhered to when banking is conducted.
• Be aware where all panic buttons are placed within your branch.
• Ensure all camera’s inside and outside the branch are all in working order.
• Manage all security aspects in the branch.
• The cashing up process must be conducted with the branch doors closed with security monitoring the area.

Branch Appearance

• Ensure that the branch is always neat and tidy according to Hollywood standards.
• Ensure that that facilities are well maintained and in good working condition.
• Comply with all procedures to prevent losses to the organisation, advising your branch /senior team leaders promptly of any problems/malfunction with the terminals /equipment/resources (e.g. TV display of results, Off-line). 

Compliance

• Compliance and adherence to company's internal control policy.
• Ensure compliance with company, legislative and legal requirements.
• More specifically, ensure compliance with Gambling Board requirements.
• Compliance to the code of ethics and escalate fraudulent activities.
• Ensure that there is a registered FICA officer on site at all times during operating hours and compliance posters are displayed.
• Ensure a manager with a license must always be on duty before a shift begins to ensure service is provided to guests.
• Ensure all team members are dressed in their correct Hollywood uniform when on duty.
• Credit bets are not allowed to be taken by any team member.
• Team members on duty are not allow to take personal bets within the Branch.
• Team members are not allowed to be behind the terminal counters when off duty.
• Team members on duty are not allowed to utilize the Limited pay-out machine.

Communication

• Ensure all operational communication within the branch is circulated to all team members.
• Ensure team members are aware of key business campaigns, business updates and marketing campaigns.
• Ensure that the correct lines of communication is followed at all times and that timeous feedback is provided to support office when information is requested.

People Management

• Manage team member rosters/schedules and ensure the branch is adequately staffed taking into account busy periods, events and operational requirements.
• Ensure staff attendance and behaviour is managed with the guidance from Branch Manager/Senior Team Leader.
• Ensure all new take recruitment documentation is submitted timeously to the Human Resources department.

Guest Service

• Ensure to provide good guest service by being friendly, helpful, polite and courteous at all times.
• Pro-actively address guest complaints and ensure guest feedback is positive.
• Build strong relationships with regular guests.
• Create a guest centric culture within the branch and drive the philosophy of “service with a smile” at all times.

Values

• Actively promote the Hollywood values.
• Live the values and lead as an example to the team.
• If the branch has LPMs, responsible for management thereof.
• If the branch has F&B facilities/RD facilities/support office teams/training facilities, ensure a close working relationship with these divisions.
• Work closely with the Branch Manager /Senior Team leader and suggest areas of improvement to ensure that the branch attracts and retains guests.
• Must be available 24/7 in case of emergencies.

What You’ll Bring To The Team:

• Demonstrate a good understanding of betting procedures and betting types.
• Demonstrate good business acumen skills.
• Demonstrate good financial management skills.
• Excellent people management skills.
• Customer service and orientation experience.
• Must be able to identify, analyse, organise, and solve problems.
• Follows through and delivers results despite obstacles.
• Good attention to detail.

Apply Before 09/15/2026

go to method of application »

Responsibilities

• We have an amazing opportunity for a Team Leader (Mobile) to be based in Durban, Kwazulu-Natal. Do you think you have what it takes to be our newest Purple Star?
• The successful candidate will be responsible to ensure growth targets for mobile betting are achieved. Analyse financial information to identify trends, manage costs, and increase profits within the team. Ensure proactive reporting on these areas.

You Bring:

• Valid driver’s license.
• 12 months experience in a leadership role.
• Track record of over – achieving quota.
• Ability to understand customer needs and handle different types of personalities.

A Bonus To Have:

• Matric

What You’ll Do For The Brand:

• Work closely with Area Managers to meet required targets 
• Plan marketing campaigns/promotions/events with the assistance of the Area Manager and regional marketing Team 
• Facilitate daily promotional activities 
• Ensure marketing material is available and in good condition for all campaigns. All campaigns/promotions should be completed successfully and professionally 
• Management of stock (daily report on stock levels and usage) 
• Measure the effectiveness of promotions. Use Promo Tracker to measure the effectiveness of the promotion/event/campaign 
• Conduct market analysis/research to make suggestions for improvements within the mobile department
• Recruitment and interviewing in coordination with Area Manager and HR department
• The performance and team management of sales agents this includes the setting of daily targets, completing performance reviews, (twice a year) conducting day-to-day people management functions such as HR/IR, and the poor performance of team members (PIP) function.
• Management of team members leave, absenteeism, and attendance 
• Identify potential of Top Up Voucher outlets. Visiting outlets where required 
• Organise continuous training to ensure sales agents understand the different betting types, betting process, products and TUV
• Weekly completion of all Moodle/Betstrike and Voice note training and Trainer on Wheels 
• Ensure that cash-ups are done following the cash-up procedures. Responsible to ensure that there are no shortages. Report all shortages to management immediately
• Ensure that Booster vehicles are clean, branding is in good condition, vehicle inspections are conducted weekly, and that vehicles are serviced 
• Submit Daily Reports 
• Any other related duties that might be required.

What You’ll Bring To The Team:

• Demonstrate good analytical skills.
• Strong computer skills.
• Demonstrate creative skills.
• Strong sense of accountability.
• Work under pressure and able to meet deadlines. 
• Demonstrate excellent attention to detail.
• Must be able to plan effectively and efficiently in order to meet deadlines. 

Apply Before 09/15/2026

go to method of application »

Responsibilities

• We have an amazing opportunity for Treasury Administrator to be based in Umhlanga, Kwa-Zulu Natal. Do you think you have what it takes to be our newest Purple Star?
• The successful candidate will be responsible for completion of second level approval of withdrawal payments as well as accurately loading manual payments on the various banking platforms.

You Bring:

• Financial (Insurance / Banking / Transactional) and CC experience

What You’ll Do For The Brand:

• Accurately process withdrawals to customer accounts after successful compliance checks using the designated platform.
• Investigate and resolve account related issues or discrepancies, working closely with internal stakeholders until completion. 
• Effective resolution of customer queries across various platforms.
• Preparation of payment batches as received by withdrawals and accurate capturing onto the relevant banking systems for manual processing.
• Process withdrawal requests from branches ensuring that the prescribed withdrawals checklist and all relevant reporting is adhered to. 
• Displays good customer service principles in their dealings with customers and other internal team members/ departments/ branches as well as ensuring that the optimal turnaround time for account queries is maintained.
• Quality Assurance targets to be achieved and interventions to be implemented to increase quality where there are shortfalls. 
• Attend to ad-hoc functions as required due to operational requirements. 

Apply Before 09/15/2026

go to method of application »

Responsibilities

• We have amazing opportunities for a Sales Agent (Field) to be based in the Eastern Cape. Do you think you have what it takes to be our newest Purple Star?
• The successful candidate will be responsible for reaching daily, weekly, and monthly mobile sales targets and all other targets related to increasing the mobile customer base.
• Understand customer needs and handle different types of personalities.  Represent the brand professionally and positively.

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

What You’ll Do For The Brand:

• Customer Service:  Assist clients with opening accounts and all betting queries 
• Drive daily sales and activations through the effective demonstration and/or explanation of mobile products, usage methods, and services to influence punters to purchase products or use our services
• Drive mobile marketing campaigns to increase sales and sign up new online accounts
• Must keep records of their sales activities and report their progress to management daily 
• Promote the mobile brand. 
• Set up and arrange displays at outlets, events, and promotions to attract the attention of prospective and existing punters.
• Assist customers in submitting correct FICA documents when opening a new account (FICA requirements: Clear ID)
• Ensure new customer uses the sign-up bonus to bet when an account is opened and show the customer how to bet on the mobile application. 
• Keep work areas neat and tidy to promote a positive image to customers.
• Ensure appropriate management, safekeeping, and maintenance of all mobile equipment.
• Weekly completion of Moodle, bet strike and Voice Note Training, and Trainers on Wheels 
• Might be required to roam between branches and stores as per operational needs
• Any other related duties that might be required within the business 

What You’ll Bring To The Team:

• Promotion
• Excellent Customer Service
• Communication
• Active Listening

Apply Before 09/15/2026

go to method of application »

Responsibilities

• We have an amazing opportunity for Workforce Planner to be based in Umhlanga, Kwa-Zulu Natal. Do you think you have what it takes to be our newest Purple Star?
• The successful candidate will be responsible to help business balance staffing levels with the volume of work being produced. To collect organizational data and use it to generate reports on work volume and projected staffing needs.
• The reports are generated on a daily, weekly, monthly or annual basis, depending on the organization's needs.

You Bring:

• Matric
• 3-5 years dialer experience in Contact Centre operations with proven track record. 
• 3-5 years experience in Contact Centre operations
• Experience with dialer software
• Experience with scheduling and workforce planning
• Proficient in MS Excel, Word and Powerpoint
• Real-time adherence principles

A Bonus To Have: 

• Diploma/Degree

What You’ll Do For The Brand:

• Creates reports and dashboards on historical data and forecasting results from applicable systems.
• Analyzes and develops weekly recommendations for scheduling and uses staffing requirements, call center and operations schedules to determine required staffing levels to ensure the organization's ability to meet operational commitments. 
• Creates integrated database tracking tools for staffing shrinkage patterns (vacation, sick, training, etc.) to optimize staffing forecasts. 
• Monitors site/s to ensure optimal staffing levels.
• Adjust intraday forecasts derived from understood business drivers to determine required staffing levels by projecting call volumes, call duration, and required staffing levels using current trends and historical data.
• Runs and analyzes reports with the result of making recommendations for adjusting staffing levels to meet departmental productivity and profitability goals.
• Facilitates real-time discussions with necessary stakeholders.
• Forecasting and scheduling, working alongside operational teams, to deliver a unified contact strategy.
• Completes root-cause analysis to determine and quantify reasons for forecast variance and recommends changes to enhance forecast accuracy and effectiveness.
• Keys daily exceptions requests, updates schedules and responds to escalated issues and ad-hoc requests.
• Creating mitigation plans for capacity risks or gaps by managing dependencies across operating units 
• Co-ordinating with operations and the planning team to analyze historical data and forecast demand for that site.
• Managing the analysis of daily, weekly, and monthly reporting of performance via Key Performance Indicators (e.g., service level, real time adherence, schedule adherence).
• Real time and historic analysis of performance to help generate awareness which can then be used to create future strategic decisions.
• Co-ordinate with vendors to diagnose and repair call center issues.
• Assumes and performs other duties and responsibilities not specifically outlined herein, but which are logically and properly inherent to the position.
• Providing the optimal workforce and capacity planning solutions for the upcoming initiatives and new service launches.
• Day to day to day management of the Workforce Management Tool (currently Excel + IEX) for effective forecasting, scheduling and reporting.
• Monthly iBranch management meeting reporting, trend reporting, resource management reporting etc.
• Any other ad-hoc duties that might be required.

Apply Before 09/15/2026

go to method of application »

Responsibilities

• We have an amazing opportunity for a AML Administrator. Do you think you have what it takes to be our newest Purple Star?
• The successful candidate will be responsible for performing a strategic administrative function within the AML Department. The role involves working closely with the AML Managers to support various projects through the execution of research, coordination, and administrative responsibilities. 

You Bring:

• Computer Literacy.
• 1-2 years’ administrative experience. 

A Bonus To Have:

• Relevant Diploma/Degree, majoring in law, auditing or accounting.
• Valid Driver’s License.

What You’ll Do For The Brand:

• Provide administrative support to the AML department
• Assist with compliance requirements in terms of the FIC Act and related financial crime legislation.
• Assist with the maintenance and implementation of statutory and internal policies and procedures.
• Support operational departments to ensure they meet the required regulatory requirements.
• Request and record FICA related reports and registers from though out the group.
• Prepare accurate communications (written and verbal) with respect to regulatory matters.
• Engage with core colleagues and stakeholders where necessary.
• Loading and maintaining legislation, policies and SOPs.
• Monitor and review KYC exceptions
• Accountable for reporting CTRs to the FIC within the reportable timeframe
• Collect and analyse customer due diligence documentation.
• Assist with reporting on GoAML.
• Attend to FICA related queries.
• Escalating all unclear queries to seniors
• Distributing queries daily
• Maintain accurate and up-to-date records of compliance activities, reports, and incidents as required by regulators.
• Perform AML screening checks and conclude on results.
• Must have an understanding of delivering within core deadlines and is able to discern urgency and Work under pressure.
• Ad hoc tasks and requests.
• Operation on a 24/7 roster basis.
• Demonstrate good analytical skills.
• Attention to Detail
• Communication Skills
• Time Management
• Data Entry & Record‑Keeping Skills
• Problem‑Solving & Escalation Awareness

What You’ll Bring To The Team:

• Demonstrate good analytical skills.
• Attention to Detail
• Communication Skills
• Time Management
• Data Entry & Record‑Keeping Skills
• Problem‑Solving & Escalation Awareness

Apply Before 09/16/2026

go to method of application »

Responsibilities

• We have amazing opportunity for a Project Manager to be based in Durban, Kwa-Zulu Natal. Do you think you have what it takes to be our newest Purple Star?

You Bring:

• Experience managing or coordinating projects in a business or technical environment.
• Strong planning, organizational and stakeholder management skills.
• Excellent written and verbal communication skills.
• Ability to work collaboratively in a hands-on delivery environment.
• Completed Matric with English and Mathematics
• Relevant tertiary qualification in Information Technology, Finance or a related discipline. 
• 2+ years' experience coordinating or managing projects.
• 1+ years’ experience working with business stakeholders and technical teams.
• 1+ years’ experience in an information technology or information management environment.

What You’ll Do For The Brand:

Project Management

• Plan, coordinate and manage multiple concurrent projects and initiatives.
• Develop and maintain project plans, schedules and milestones.
• Monitor project progress, manage risks and issues, and ensure timely delivery.
• Manage project scope and escalate delivery concerns where appropriate.

Stakeholder Management

• Build and maintain effective relationships with business and technical stakeholders.
• Gather, document and clarify business requirements.
• Coordinate communication and manage stakeholder expectations throughout the project lifecycle.

Delivery Coordination

• Coordinate project activities, testing and implementation.
• Monitor project deliverables and maintain accurate project documentation.
• Support project reviews, handovers and close-out activities.

Documentation

• Prepare and maintain project documentation, including project plans, status reports, meeting minutes, risk registers and business requirements.
• Ensure departmental documentation remains accurate and up to date.

Delivery Contribution

• Contribute to departmental initiatives through project, operational and delivery support activities as required.
• Support implementation, validation and other practical delivery activities to achieve departmental objectives.

Governance & Compliance

• Ensure compliance with departmental governance, standards and organisational policies.
• Maintain appropriate project records and support audit requirements where applicable.

Continuous Improvement

• Identify opportunities to improve project delivery and departmental processes.
• Promote knowledge sharing and contribute to continuous improvement initiatives.

Apply Before 09/16/2026

go to method of application »

Responsibilities

• We have amazing opportunities for a Sales Agent Field to be based in Johannesburg, Gauteng. Do you think you have what it takes to be our newest Purple Star?
• The successful candidate will be responsible for reaching daily, weekly, and monthly mobile sales targets and all other targets related to increasing the mobile customer base.
• Understand customer needs and handle different types of personalities.  Represent the brand professionally and positively

What You’ll Do For The Brand:

• Customer Service:  Assist clients with opening accounts and all betting queries 
• Drive daily sales and activations through the effective demonstration and/or explanation of mobile products, usage methods, and services to influence punters to purchase products or use our services
• Drive mobile marketing campaigns to increase sales and sign up new online accounts
• Must keep records of their sales activities and report their progress to management daily 
• Promote the mobile brand. 
• Set up and arrange displays at outlets, events, and promotions to attract the attention of prospective and existing punters.
• Assist customers in submitting correct FICA documents when opening a new account (FICA requirements: Clear ID)
• Ensure new customer uses the sign-up bonus to bet when an account is opened and show the customer how to bet on the mobile application. 
• Keep work areas neat and tidy to promote a positive image to customers.
• Ensure appropriate management, safekeeping, and maintenance of all mobile equipment.
• Weekly completion of Moodle, bet strike and Voice Note Training, and Trainers on Wheels 
• Might be required to roam between branches and stores as per operational needs
• Any other related duties that might be required within the business 

What You’ll Bring To The Team:

• Promotion
• Excellent Customer Service
• Communication
• Active Listening

Apply Before 09/16/2026