Job Opportunities at Hyundai Automotive South Africa

Job Description

The Sales Executive will be required to achieve set sales targets by providing all customers with unrivaled service excellence and maintaining constructive relationships in order to ensure that every customer’s experience has been outstanding.

Specific Role Responsibilities

Develop the business to reach set sales targets for the month.

• Drive specific strategies to retain and grow the existing customer base.
• Manage customer expectations to ensure effective delivery of service.
• Total commitment to achieving sales targets and growth by venturing and creating opportunities using own skills.
• Identify and venture into new revenue streams.
• Ensure customer’s escalation is managed and feedback is provided.
• Negotiating the terms of an agreement and closing sales.
• A strong understanding of industry and market trends and customer behaviour.
• Evaluate vehicles correctly.

Qualifications and Experience

Minimum Grade 12.

• 3 years sales executive experience.
• A Code 8 Driver's Licence is vital.

Computer literacy

Proven track record of meeting regular monthly targets.

Skills and Personal Attributes

• Customer and sales management.
• Understanding of the compliance governing the retail industry would be an advantage.
• Knowledge of the areas' most spoken languages an advantage.
• Experience in cold calling to develop a client base.
• Growing the market experience.
• Knowledge of Higher Gear.
• Knowledge of dealership policies and procedures.
• Knowledge of broader competitive motor industry.
• Knowledge of economic & financial factors affecting the industry.
• In-depth product knowledge on all related aspects.
• Knowledge of product image and corporate branding.
• Product Knowledge will be huge advantage.
• Self-motivated priority-setting and time management.
• Oral communication skills; negotiation and influencing skills.
• Accurate customer needs analysis and understanding.
• Accurate customer qualifying.
• Interpersonal and interactive skills.
• Effectively understanding and interpreting customer behaviours and emotions.
• Strong administrative skills.
• Professionalism and presentable.
• Negotiation and persuasiveness skills.
• Closing skills.
• Networking and lead generation skill

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Job Description

• The Service Advisor will be responsible to maximize service sales and maintain high levels of customer satisfaction by doing the following:
• To maximise service sales by using professional sales techniques.
• To ensure the security of cash taken.
• To create customer confidence in the brand by ensuring professional and knowledgeable performance.
• To ensure the highest level of efficiency and courtesy  when dealing with the customer.
• To record customer's details and requirements accurately by means of a Job card.
• To record and update service history and vehicle details accurately.
• To carry out a physical inspection of the vehicle with the customer (damages to be noted) Mileage of vehicle to be noted on the job card on inspection of the vehicle.
• To perform daily follow-ups with customers.
• To keep clients updated throughout the day regarding vehicle progress.
• To ensure completed jobs are not released without verified payment.
• To ensure all CPA documentation is completed correctly as required by the Law To ensure the Company's quoting policy is adhered to To ensure payment arrangements are confirmed prior to commencement of job on carry overs

Specific Role Responsibilities

• The Service Advisor will be responsible to maximize service sales and maintain high levels of customer satisfaction by doing the following:
• To maximise service sales by using professional sales techniques.
• To ensure the security of cash taken.
• To create customer confidence in the brand by ensuring professional and knowledgeable performance.
• To ensure the highest level of efficiency and courtesy when dealing with the customer.
• To record customer's details and requirements accurately by  means of a Job card.
• To record and update service history and vehicle details accurately.
• To carry out a physical inspection of the vehicle with the customer (damages to be noted) Mileage of vehicle to be noted on the job card on inspection of the vehicle.
• To perform daily follow-ups with customers.
• To keep clients updated throughout the day regarding vehicle progress.
• To ensure completed jobs are not released without verified payment.
• To ensure all CPA documentation is completed correctly as required by the Law.
• To ensure the Company's quoting policy is adhered to.
• To ensure payment arrangements are confirmed prior to commencement of job on carry overs

Qualifications and Experience

• Matric / Equivalent - 2-3 years experience as a Service Advisor
• Skills and Personal Attributes
• Good communication skills