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  • Posted: Apr 3, 2023
    Deadline: Not specified
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  • KPMG is the authoritative voice in Africa - unmatched in our ability to provide excellent service to our global, regional and local clients. KPMG in Africa's footprint ensures our forward-thinking, skilled professionals understand the complexities of doing business on this continent. Our deep expertise on Africa’s contrasts and opportunities and long-stand...
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    APDP Consultant (PE) - 6 month contract

    Description Of The Role And Purpose Of The Job

    • The purpose of this role is to perform reasonable assurance engagements of production rebate certificates (PRC's), Standard Material Declarations (SMDs) and certificates of foreign currency usage (Form C2) and agreed upon procedures on Automotive Investment Scheme (AIS), in terms of the Automotive Production Development Programme (APDP).

    Key Responsibilities

    • Auditing of PRCs, Form C2s, SMDs and AIS
    • Dealing with clients and consultants
    • Preparation of audit files

    Skills And Attributes Required For The Role

    • Advanced knowledge of Excel. Knowledge of Word.
    • Team Player
    • Ability to work under pressure
    • Strong analytical skills
    • Good communication and interpersonal skills
    • Ability to deal effectively with individuals at all levels
    • Knowledge of the APDP regulations will be an advantage

    Minimum requirements to apply for the role (including qualifications and experience):

    • Degree or Diploma (BCom Accounting preferable)

    go to method of application »

    Senior Manager - DPP Audit and Assurance

    Overview

    • We are looking for a candidate who has at least four years practical audit experience and who is passionate about audit quality to work within a dedicated team of Second Line of Defense (2LoD) reviewers to help engagement teams meet KPMG South Africa’s audit quality requirements and initiatives.

    Purpose of the position

    • To form an integral part in the Second line of defense team and perform reviews of audit engagement files in the firm (during the audit process and immediately prior to audit opinion sign off) to identify deficiencies in audit quality and non-compliance with the KPMG Audit Execution Guide (methodology), KPMG Policies, International Standards on Auditing (ISA), Public Company Accounting Oversight Board (PCAOB) standards and International Financial Reporting Standards (IFRS).
    • To assist and play an important role in implementation of audit quality initiatives in the firm.
    • To assist with determining remedial actions to be implemented by audit teams to enhance audit quality across all audit engagement files and provide audit quality support, including coaching and training, to audit teams within the firm. Participation in assisting with the implementation of these remedial plans.

    Key roles and responsibilities

    • Perform 2LoD reviews on selected engagement files in line with global policies and programmes.
    • Being part of the team that liaises with DPP, Risk management and QPLP to identify the risk areas to focus the 2LoD in addition to items on the global programme
    • Discuss and report findings from the 2LoD reviews to engagement teams, including Partners and EQCRs, and assess whether significant findings have been adequately resolved before the audit opinion is signed.
    • Assist engagement audit teams, as part of the 2LoD review process, with guidance in relation with the KPMG Audit Execution Guide (KAEG), KPMG policies, International Standards of Auditing (ISA’s), PCAOB standards, ISAE, ISRS, the International Standards Reporting Manual (ISRM) and locally issued South African Auditing Practice Standards (SAAPS) and JSE reporting guide.
    • Assisting with the preparation and presentation of training to engagement audit teams on trends identified during the 2LoD reviews, relating to KAEG, KPMG policies, Clara (audit software tool), ISA’s, ISRM and SAAPS.
    • Stay up to date with developments in both local standards, ISA’s and PCAOB standards through timely attendance and completion of training, involvement in internal research and involvement on local topic teams.
    • Assist in reporting 2LoD review results to key stakeholders within the firm, specifically to the Head of Audit, Head of Risk and the Audit and Assurance Quality Council (AAQC).
    • Person specification

    Qualifications And Experience

    • Chartered Accountant (or equivalent qualification) with experience in performing QP reviews or coaching or audit technical support or similar experience.
    • Minimum of four years of audit engagement review experience (i.e. cumulative experience in the roles of manager, senior manager and/or associate director).
    • History and proven track record in achieving audit quality (e.g. satisfactory ratings for recent QP and/or regulatory reviews).

    Skills And Attributes

    • Keen interest in researching and dealing with audit & assurance related matters
    • Ability to respond and adapt to changes quickly
    • Interest and drive to enhance audit quality
    • Good working knowledge and understanding of ISA, PCAOB, ISAE, ISRS, ISRM, SAAPS’s and JSE listing rules and requirements.
    • Strong problem solving and analytical skills
    • Proactive
    • Works well under pressure
    • Good organisational and time management skills
    • Able to deal with various tasks at once and meet deadlines
    • Strong communication, presentation and interpersonal skills (including writing), including coaching and training skills
    • Able to deal effectively with challenges from individuals at all levels within KPMG
    • Able to work independently and as part of a team
    • Good computer skills (Microsoft Word, Excel and PowerPoint)

    go to method of application »

    Manager - DPP Audit and Assurance

    Overview

    • We are looking for an audit supervisor/manager with 6-24 months post article experience to join the DPP (Audit & Assurance) team, either through a permanent transfer, long term secondment or external hire.

    Purpose of the position

    • To primarily provide technical assurance and audit reporting services, assistance and training to KPMG partners and staff (audit, tax and advisory) through the Africa region and to provide support to the rest of the audit and assurance team.
    • DPP supports financial statement audit methodologies (including ISA, PCAOB, Public sector), reporting and assurance methodologies and other governance and corporate reporting requirements.
    • Experience required - supervisors / managers with 6-24 months post article experience

    Key roles and responsibilities

    • Researching and answering assurance, audit and review methodology and reporting queries for KPMG staff and clients in accordance with International Standards of Auditing (ISA’s), International Standards on Assurance Engagements (ISAE), International Standards on Review Engagements (ISRE) the International Standards Reporting Manual (ISRM) and locally issued South African Auditing Practice Standards (SAAPS) and JSE reporting guide.
    • Research of and providing support to engagement teams on ESG assurance methodology and assurance reporting matters. This includes involvement in development of guidance, commenting on proposed pronouncements and regulations. It also includes supporting engagement teams on ESG matters considered as part of the financial statement audit.
    • Researching and answering audit and assurance queries for KPMG staff in accordance with the relevant KPMG methodologies and standards.
    • Reviewing reports submitted to DPP by engagement teams and liasing with the teams on these reports.
    • Assisting with the preparation and presentation of audit and assurance updates and training on ISA’s, ISRM and SAAPS’s for KPMG partners, staff and KPMG clients through the African region
    • Staying up to date with developments in both local standards and ISA’s through internal research and involvement on local topic teams
    • Assisting with updating the various technical “tools”, work papers and guidance
    • Assisting with the monthly compliance reviews to ensure that the trainings achieved the intended results.
    • Providing support to the QP process and other regulatory reviews
    • Providing support to the EQCR responsible partner in ensuring that the firm appropriately allocated and supports the EQCR roles in the region
    • Location

    This position is based in Johannesburg and as such the expectation would be that the candidate should also be based/relocate to Johannesburg.

    • Person specification

    Qualifications And Experience

    • Qualified CA
    • 6-24 months post articles experience

    Skills And Attributes

    • Good writing skills
    • Keen interest in researching and dealing with reporting and methodology related issues (including assurance methodology)
    • Good working knowledge and understanding of ISA, ISAE, ISRE, ISRM and SAAPS’s and JSE guide.
    • Strong problem solving and analytical skills
    • Ambition to contribute to building a successful and high-quality department
    • Proactive
    • Works well under pressure
    • Good organisational and time management skills
    • Able to deal with various tasks at once and meet deadlines
    • Strong communication, presentation and interpersonal skills (including writing)
    • Able to deal effectively with individuals at all levels within KPMG and external to KPMG
    • Able to work independently and as part of a team
    • Good computer skills (Microsoft word, excel and PowerPoint)

    go to method of application »

    Senior Credit Risk Consultant

    Description Of The Role And Purpose Of The Job

    • We have an exciting opportunity to join our Financial Risk Management business unit, since we are looking to fill four positions for Senior Consultants in our Credit Risk & Capital Management team. We are a specialist function within KPMG’s Advisory Practice which has as its main purpose to assist clients with the development and review of often complex statistical models used to quantify financial risks. The Credit Risk & Capital management team is made up of credit risk modellers and analysts from a broad and diverse range of quantitative backgrounds, including mathematics, statistics, engineering and actuarial.
    • As a Senior Credit Risk Consultant, you will not only have a technical specialist role in the development and in the auditing of credit risk models (IFRS9, scorecards, etc.), but also be involved in the coaching and training of junior team members. The role offers exposure to a wide range of modelling techniques used by banks ranging from smaller local credit providers to globally systemically important banks. It also provides access to the latest technologies and developments, and you will be able to hone your coding skills in packages like Python, R and SAS.

    Key Responsibilities

    • Development and review of credit risk model both for provisioning and regulatory capital requirement purposes
    • Assisting with the coding and automation of financial risk management models
    • Support with the training of junior team membersParticipate in building a coaching culture aimed at getting the best out of others in an environment where everyone in the team feels empowered to speak up or challenge where appropria

    Skills And Attributes Required For The Role

    • Understanding of contemporary statistical techniques and practices in credit risk modelling
    • Able to read, interpret and create software code, and ideally some experience with modern computing languages related to credit risk modelling (e.g. SAS, Python, or R)
    • Strong organisational and time management skills; able to work effectively in a fast-paced environment with conflicting priorities and deadlines
    • Self-driven and resilient
    • Team player
    • Good presentation and communication skills with ability to articulate quantitative concepts to both technical and non-technical individuals

    Minimum requirements to apply for the role (including qualifications and experience):

    • A Hons or Masters degree in a quantitative discipline such as Quantitative Finance, Mathematics, Statistics or equivalent.
    • Minimum 2 years of relevant experience within a quantitative credit risk-based role
    • Some experience of managing, coaching or mentoring junior staff would be an asset

    go to method of application »

    Forensic Investigator

    Description Of The Role And Purpose Of The Job

    • To execute on Forensic assignments with efficiency and the required technical competence

    Key Responsibilities

    • Execute on forensic assignments
    • Collect, preserve and analyse relevant documents, information and data
    • Conduct interviews with witnesses and persons of interest
    • Draft affidavits/ statements
    • Analyse evidence and draw logical conclusions
    • Drafting factual findings reports
    • Project planning and administration
    • Testify in disciplinary and court proceedings

    Skills And Attributes Required For The Role

    • Ability to analyse and interpret relevant information and data
    • Critical thinking and problem solving
    • Ability to analyse evidence and draw logical conclusions
    • Ability to prioritise effectively and accept responsibility
    • Interviewing skills
    • Ability to work under pressure
    • Ability to work independently and as part of a team
    • Strong organisational skills and attention to detail
    • Strong interpersonal skills are essential
    • Excellent written and verbal communication skills
    • Excellent report writing skills
    • Innovative approach to investigations

    Minimum requirements to apply for the role (including qualifications and experience):

    • Relevant tertiary qualification – BCom: Forensic, LLB or similar
    • Relevant professional membership
    • Proficient in MS Office

    Opportunity-led promotion approach
    Job specification template

    • Experience in testifying in disciplinary and court proceedings
    • Minimum 5 years previous experience in Forensic
    • CFE or (FP)SA certification will be an advantage
    • Drivers licence and own transport
    • Willingness and ability to travel as needed

    go to method of application »

    Senior Oracle Developer

    Description Of The Role And Purpose Of The Job

    • The Senior Oracle Applications Developer will be responsible for designing, developing, customizing and integrating Oracle e-Business Suite applications with other systems, and providing ongoing support and future enhancements of those solutions. Mentoring and peer review of the Junior Application Developer.

    Key Responsibilities

    • Responsible for ensuring KPMG SA’s Oracle EBS portfolio of applications are designed to meet evolving business requirements and meet coding and application standards for reliability, scalability, availability, and usability.
    • This position will also work with team members as needed to scope, design, develop, test, support and enhance Oracle e-Business Suite, Oracle SOA and Oracle ADF solutions.
    • Design Develop utilities to ensure we have modular approach in programming for uniformity & to improve productivity.
    • Work with Oracle functional business and system analysts to gather business requirements, translate them into specifications documents.
    • Responsible for coding and unit testing application software across production support, enhancements and projects.
    • Work under the supervision or mentorship of the Oracle Application Developer to translate business requirements into logical, component-based technical designs.
    • Meet service level agreements for production support response and resolution.
    • Design and develop technical solutions to a pre-defined requirement and develop components including extensions, views, customizations, modifications, reports, and workflows under the mentorship and guidance of the Oracle Application Developer or as a part of a team.
    • Follow documentation, software development methodology, version control and testing, and migration standards.
    • Ability and willingness to learn regarding the applications and their ecosystem.
    • Review of code and ensure adheres to industry best practices and KPMG Coding standards.
    • Participate in analysis discussions to ensure the business requirements are met.
    • Provide all necessary documentation for developed solutions, data flows, coding and designs.
    • Provide all implementation guides for deployment to Production environments.

    Skills And Attributes Required For The Role

    • Application Development Framework (ADF) and Service Oriented
    • Architecture (SOA) concepts knowledge is required but not mandatory.
    • Analytical and problem-solving skills
    • Excellent verbal and written communication skills
    • Excellent client focus
    • The ability to work well under pressure and to perform to deadlines
    • Team player who is self-aware
    • Sound decision making ability with the ability to consult where needed
    • Focus on continuous improvement within the ITS function while advancing an ethical environment
    • High level of attention to detail and a desire to drive quality
    • The ability to work unsupervised
    • Excellent analytical and problem-solving skills
    • Excellent verbal and written communication skills
    • ADF and SOA knowledge will be an advantage but not mandatory.

    Minimum requirements to apply for the role (including qualifications and experience):

    • Experience in Oracle EBS Suite.
    • Strong technical knowledge of Oracle applications, SQL and PL-SQL is required.
    • Experience with RICE (Reports, Interfaces, Conversions, Extensions), Forms, BI Publisher Reports, Workflow, OAF and Linux Shell Scripting.
    • Good exposure to the following EBS modules: Financials, Projects, Procurement, Asset Management, HR and Payroll.
    • BI Publisher/XML Publisher Reports, Workflow, OAF, sqldeveloper and Linux Shell Scripting.

    go to method of application »

    Credit Risk Senior Consultant / Assistant Manager

    Description Of The Role And Purpose Of The Job

    • We have an exciting opportunity to join our Financial Risk Management business unit, since we are looking to fill four positions for Consultants in our Credit Risk & Capital Management team. We are a specialist function within KPMG’s Advisory Practice which has as its main purpose to assist clients with the development and review of often complex statistical models used to quantify financial risks. The Credit Risk & Capital management team is made up of credit risk modellers and analysts from a broad and diverse range of quantitative backgrounds, including mathematics, statistics, engineering and actuarial.
    • As a Credit Risk Senior Consultant / Assistant Manager, you will have a technical specialist role in the development and in the auditing of credit risk models (IFRS9, scorecards, etc.). The role offers exposure to a wide range of modelling techniques used by banks ranging from smaller local credit providers to globally systemically important banks. It also provides access to the latest technologies and developments and you will be able to hone your coding skills in packages like Python, R and SAS.


    Key Responsibilities

    • Supporting with the development and review of credit risk model both for provisioning and regulatory capital requirement purposes
    • Assisting with the coding and automation of financial risk management models

    Skills And Attributes Required For The Role

    • Understanding of contemporary statistical techniques and practices in credit risk modelling.
    • Able to read, interpret and create software code, and ideally some experience with modern computing languages related to credit risk modelling (e.g. SAS, Python, or R).
    • Relevant experience within a quantitative credit risk-based role would be an asset
    • Ability to cope with and work under pressure
    • Resilient and a team player
    • Good presentation and communication skills with ability to articulate quantitative concepts to both technical and non-technical individuals

    Minimum requirements to apply for the role (including qualifications and experience):

    • A Hons or Masters degree in a quantitative discipline such as Quantitative Finance, Mathematics, Statistics or equivalent.

    go to method of application »

    Governance and Compliance Manager

    Description Of The Role And Purpose Of The Job

    • Our national Internal Audit, Risk and Compliance Services (IARCS) practice provides strategic sourcing of Internal Audit; Enterprise Risk Management; Governance, Regulatory Compliance, Contract Compliance and Sustainability services. This opportunity involves a strong focus on Regulatory Compliance and Corporate Governance Services and the delivery of Compliance and Governance solutions to our clients.
    • We currently have a vacancy for one experienced candidate within our JHB office who will support our IARCS Governance and Compliance team with Regulatory Compliance and Corporate Governance delivery for a wide variety of clients across all industries while providing clients with real, value added consulting services while enhancing the image of KPMG in the marketplace.

    Key Responsibilities
    General

    • Project Management including resource planning, budgeting and management of progress against budget, billing and collections, quality assurance and risk management on engagements
    • Executing and managing various compliance and governance assignments
    • Supporting IARCS management with supervision, training, coaching, development and mentoring of junior staff
    • Continuous improvement and updating of technical knowledge
    • Contribute towards enhancing current levels of service delivery, quality and client satisfaction
    • Assisting with department administration, initiatives and relevant Compliance and Governance initiatives
    • Reviewing, rating and performance management of subordinate staff
    • Develop internal and external client relationships
    • Operating with senior level stakeholders
    • Ability to identify business opportunities e.g. potential additional services and / or increased scope opportunities

    Compliance and Governance specific

    • Regulatory Compliance Effectiveness Reviews

    Opportunity-led approach

    Job specification template

    • The development of Regulatory Universe, Prioritisation of Regulatory Universe and the development of Compliance Risk Management Plans
    • The interaction with the C-Suite to enable a thorough understanding of requirements within a company
    • Development of policies and frameworks for both Compliance and Governance
    • Ensuring Compliance Reporting and Compliance Monitoring
    • Assessment of Compliance Structures
    • Analysis of Social Compliance Requirements
    • Presentation to clients (including boards and the C-Suite) on both training and presenting findings
    • The facilitation of Compliance and Governance awareness training sessions
    • The facilitation of Compliance and Governance training to the C-Suite, board members, and staff at all levels
    • Governance Effectiveness Reviews
    • Board and Committee Performance Reviews
    • Review of Board Charters and Committee ToRs
    • Presentation on and/or analysis of fiduciary duties of directors
    • Requirements of Social and Ethics Committees

    Skills And Attributes Required For The Role

    • Focused understanding of Regulatory Compliance and Corporate Governance imperatives
    • Engagement planning and management including ensuring all key client scope requirements and expectations are met satisfactorily.
    • Professional integrity and sound client and team relationship management experience
    • Commerciality and strong business acumen.
    • Effective time management and ability to drive team achievement of working within project budgets.
    • A high performing team player who remains accountability and contributes to a positive and cohesive team environment.
    • Knowledge of Leading Regulatory Compliance and Corporate Governance Practice Codes
    • Excellent, relevant and complete understanding of current and emerging risks and sound and structured report writing ability
    • Ability to be agile and adapt to changing environments, spot problems, and trace to root cause to recommend solutions
    • Ability to develop innovative and creative solutions to problems/initiates smarter ways of working and improving processes

    Minimum requirements to apply for the role (including qualifications and experience):

    • LL B
    • Preferably any other Law degree (such as B Com Law or similar)
    • Admitted attorney (desirable)
    • Minimum of four years relevant working experience and relevant Regulatory Compliance (and preferably also Corporate Governance) experience

    go to method of application »

    Service Desk Analyst (6 month contract)

    Description of the role and purpose of the job: 

    • The Service Desk Analyst is the first point of contact for user who call the IT Service Desk. Providing the highest level of customer service, the Service Desk Analyst answers incoming calls, documents all incidents and requests information in the service management system. The Service Desk Analyst uses a knowledge base tool along with their expertise to provide support in a timely manner

    Key Responsibilities

    Understanding of KPMG business pressures and the desire to ensure that tickets raised are effectively and efficiently managed and resolved to ensure staff are not impeded in their delivery of services to clients and KPMG through:

    • Managing and prioritising incoming requests to the Service Desk, via different channels, and ensure timely and effective resolution of end user issues.
    • Effectively monitor the status of incidents reported, escalating, and updating the team as necessary to ensure interruptions to service are resolved in a timely and efficient manner to agreed SLA’s.
    • Manage resolution of hardware and software related requests and incidents.
    • Handle and communicate unexpected application and infrastructure outages using IT tools and effective communicating with end users.
    • Interfaces with users of technology, employing a high degree of tact and diplomacy, and efficiency to promote a positive image of the department.
    • Perform system installation, configuration, and patch management.
    • Track and analyse trends in Help Desk requests to anticipate potential problems and provide and document proactive resolutions to Service Delivery Manager.
    • Identify, recommend, and participate in the development of end user training programs to increase computer literacy and self-sufficiency.
    • Work with IT Leaders and IT Service Delivery Manager to develop and communicate application/system usage guides and FAQs for end users
    • Perform end-user satisfaction surveys and develop action plans with the IT Service Delivery Manager to address areas needing improvement
    • Leverage service desk best practices and process frameworks, such as ITIL, to drive continual process improvement
    • Promote automation, self-service tools, and the knowledge base as mechanisms to improve end-user satisfaction and reduce costs

    Assets Management

    • IT Equipment is assigned

    Skills And Attributes Required For The Role

    • Ability to contribute to a high- performing, motivated workgroup by applying interpersonal and collaboration skills to achieve project goals and realise value
    • Experience in working with large teams
    • Knowledge of Information Technology Service Management (ITSM) system preferably Service Now
    • Good problem-solving skills
    • ITIL Certification(s) is beneficial
    • Relevant Tertiary IT qualification will be an advantage
    • Excellent client and issue resolution focus
    • Good troubleshooting skills
    • Ability to follow processes put in place by IT Leaders & Manager
    • Ability to deal with conflict
    • Extremely high level of confidentially and integrity
    • Ability to multi-task
    • The ability to build collaborative relationship with good interpersonal skills and the ability to relate well to colleagues with differing levels of expertise and skills while championing inclusion and diversity
    • The ability to work well under pressure and to perform to deadlines
    • Team player who is self-aware
    • Strong organisation skills: a self-starter with initiative, ability to foster innovation and a common-sense approach to problem solving
    • Sound decision making with the ability to consult where needed
    • Focus on continuous improvement within the ITS function while advancing an ethical environment
    • High level of attention to detail and a desire to drive quality
    • The ability to work unsupervised
    • Able to maintain a friendly, professional manner when liaising with clients, even in challenging situations

    Minimum requirements to apply for the role (including qualifications and experience):

    • Matric
    • 3 years relevant experience
    • Required experience in IT Support management.

    go to method of application »

    Service Desk Team Lead

    Description of the role and purpose of the job: 

    • The Service Desk Team Lead is the first point of all escalations in the IT Service Desk. Providing the highest level of customer service, documenting all incidents and requests life cycle. Reporting on all service offering including Mitel stats, ServiceNow reports, Loan machine reports etc. The Service Desk Team Lead is responsible on making sure that the knowledge base of the team is up to standard for quicker resolution

    Key Responsibilities

    Manage the Service Desk Analysts to provide 1st level technical support; Understanding of KPMG business pressures and the desire to ensure that tickets raised are effectively and efficiently managed and resolved to ensure staff are not impeded in their delivery of services to clients and KPMG through:

    • Managing and prioritising incoming requests to the Service Desk, via different channels, and ensure timely and effective resolution of end user issues.
    • Act as a further escalation point for unresolved or escalated calls, take on a wider customer service role and promote the customer service ethic to maintain a high degree of customer service for all support queries and adhere to all service management principles.
    • Report to the Service Delivery Manager on any issue that could significantly impact the business
    • Take overall responsibility for incident management and request fulfilment on the Service Desk
    • Ensure staff take ownership of user problems and be proactive when dealing with user issues. Ensure all calls are logged in the ServiceNow
    • Allocate more complex calls to the relevant IT Support member
    • Handle and communicate unexpected application and infrastructure outages using IT tools and effective communicating with end users.
    • Perform system installation, configuration and patch management.
    • Ensures that daily, weekly, and monthly statistics, status reports, and graphical reporting aids are completed and continually modified to meet the needs of the department.
    • Track and analyse trends in Help Desk requests to anticipate potential problems and provide and document proactive resolutions to Service Delivery Manager.
    • Undertake performance reviews as required to improve the quality of work, and body of knowledge, of the Service Desk team.
    • Mentor staff to improve the capabilities and usefulness of the Service Desk team.
    • Maintain service levels between 7:30 to 17:30pm weekdays, during planned after hours work, leave, and holidays by sharing work with a nominated team member.
    • Attend meetings as required Work both independently as well as part of a team to ensure that work gets completed.
    • Share knowledge as and when required with other staff Any other task or activity that will contribute to the successful operation

    Skills
    Skills and attributes required for the role:

    • Ability to contribute to a high- performing, motivated workgroup by applying interpersonal and collaboration skills to achieve project goals and realise value
    • Experience in working with large teams
    • Supervision experience
    • Ability to contribute to a high- performing, motivated workgroup by applying interpersonal and collaboration skills to achieve project goals and realise value
    • A demonstrated focus on customer service excellence (Mandatory)
    • Excellent communication skills
    • Good problem-solving skills
    • ITIL Certification(s) is beneficial
    • Ability to take a leadership role in IT Incident escalations
    • Ability to provide leadership in customer service and customer communication on behalf of the IT Team
    • Demonstrated stakeholder engagement skills Target focussed and results driven Strong business understanding and focus Demonstrated conflict management and resolution experience
    • Strong negotiation skills

    Personal Attributes

    • Self-motivated, with strong ability to work both independently and with teams and managers as appropriate
    • Seeks the best outcomes for the business and all customers
    • Ability to deal with conflict
    • Extremely high level of confidentially and integrity
    • Able to maintain a friendly, professional manner when liaising with clients, even in challenging situations
    • Ability to multi-task
    • High level of attention to detail and a desire to drive quality

    Minimum requirements to apply for the role (including qualifications and experience):

    • Tertiary IT Qualification
    • ITIL Foundation certified
    • Experience in coaching and/or mentoring staff
    • Team management experience
    • Knowledge and experience of best practice in customer service and/or IT service management

    go to method of application »

    Executive Assistant (Durban)

    Purpose Of The Job

    • Providing and prioritising operational and administrative support to allocated business leadership enabling them to focus on core business objectives.

    Key Job Duties Or Responsibilities

    • Understand strategy at Firm, Function and Service line level
    • Understand how role aligns with strategy and how execution of role enables strategy
    • Understand the broader firm structure and service offering
    • Manage Business Unit leadership diaries and correspondence
    • Manage Leadership travel arrangements in accordance with KPMG Policy
    • Scheduling of meetings/ Booking / co-ordinating of functions / events / conferences
    • Completing and submitting partner timesheets / expenses (Oracle)
    • Providing general support to Business Leadership
    • Understand and contribute towards the financial management goals of the business
    • Comply with KPMG Risk Management and other Policies and Procedures
    • Drive a relentless focus on quality and excellent service
    • Understand internal and external stakeholders
    • Deliver role requirements with a client centric approach
    • Apply 7 star service with internal and external stakeholders
    • Demonstrate high quality and timeous verbal and written communication in line with 7 star service
    • Building internal and external trust
    • Keep abreast with recent developments and best practice in respective field

    Critical Technical Skills Or Competencies

    • Able to use own initiative
    • Good time management ability
    • Ability to function well in high pressure environment and high sense of urgency
    • Exceptional telephone manner
    • Ability to multitask, proactive and efficient
    • Ability to work in a team
    • Ability to meet deadlines
    • Strong communication and interpersonal skills
    • High level of confidentiality
    • Attention to detail
    • Computer literacy
    • Communication and negotiation skills
    • Analytical/statistical skills
    • Budget skills
    • Learning agility
    • Action orientation
    • Problem solving and decision-making
    • Project management
    • Team leadership
    • Client relationships

    Qualifications And Experience

    • Matric (grade 12)
    • Secretarial diploma or similar qualification would be advantageous
    • Proven track record in a similar position in a large corporate
    • Proficient in MS Office (Word, PowerPoint, Excel and Outlook) and Oracle

    Method of Application

    Build your CV for free. Download in different templates.

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