Job Opportunities at KPMG South Africa

Description of the role and purpose of the job:

•  The System Support Specialist is responsible for taking functional ownership of business systems and acting as the subject matter expert to business process owners and system users. The role includes business support escalation in accordance to agreed service level agreements, including incident, change, problem management and incident analysis reporting.

Key Responsibilities

• Resolve calls logged by users for queries, errors and other problems experienced on the system.
• System functionality testing
• Ensure that all Enterprise System Module daily checks are performed so information is up-to-date and daily processing by end users can continue.
• Log all issues received from internal clients on Service Now.
• Keep all call tickets updated as work progresses each day
• Report trending issues to Technical lead.
• Identify root cause on Business-Critical Application issues.

Skills

Skills and attributes required for the role:

• BCom Info Systems degree or similar qualification.
• 3 to 5 years working experience supporting/extending ERP/Enterprise Business systems (Oracle) as a Business Systems Support Specialist
• Product vendor training on some key modules
• Knowledge base user training
• Diploma in Business Analysis a plus

Personal Attributes

• Must be very detail orientated understanding that tasks are only done once all steps have been effectively completed
• Excellent analytical and problem-solving skills
• Strong interpersonal and communication skills and able to clearly articulate points and address concerns in meetings with various stakeholders.
• Ability to deal effectively with individuals at all levels
• Ability to work independently and as part of a team.
• Confident in reconciling numerical differences when checking the accuracy of solutions before deployment
• Technology savvy

Technology savvy
Minimum requirements to apply for the role (including qualifications and experience):

• BCom Info Systems degree or similar qualification.
• 3 to 5 years working experience supporting/extending ERP/Enterprise Business systems (Oracle) as a Business Systems Support Specialist

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Purpose Of Position

• The PPC Administration Manager is responsible for managing the day-to-day operations of the Employee Information Services (EIS) team, the PPC portal, PPC technology systems as well as assisting to oversee PPC administration across the centers of excellence within PPC. They will supervise the EIS team and ensure the administration of Colleague data is managed as per the service level agreements. The role also actively engages in the continuous improvement of the EIS portfolio. This role will engage leaders, project sponsors/owners, internal and external suppliers, and strategic partners to ensure delivery of initiatives in alignment with Business objectives and the PPC strategy.

Key Accountabilities

• Develop an operational work plan within budget for the EIS team that is aligned to PPC budget and service delivery standards and frameworks.
• Oversee day-to-day operations of the EIS team including transaction monitoring, trend analysis including sign off for ISQM control requirements.
• Define and communicate internally set EIS quality standards in line with Global KPMG standards.
• Determine anticipated work volume and distribute work among EIS colleagues accordingly.
• Continuously track service delivery and drive EIS team activities towards set standards within agreed staffing capacity limits.
• Manage EIS productivity via SLA’s and lead and coach the EIS team so they successfully execute their day-to-day duties.
• Identify training needs of the EIS team and deliver necessary training or make recommendations about meeting those training and development needs. Actively ensure knowledge/skills transfer, coaching and progress measurement takes place where appropriate.
• Ensure meaningful and timeous performance development processes for EIS team.
• Maintain all compliance requirements of EIS transactional processes.
• Work to improve support systems and processes in the EIS team through an analysis of business processes and the work carried out by the EIS team.
• Understand and utilise PPC systems to streamline processes and achieve targets.
• Utilise business and administrative expertise to evaluate EIS processes to drive business value outcomes and influence management decision-making.
• Advise and influence PPC Team Leads in the application of technology and administration to solve business problems.
• Propose new ways of approaching business solutions with technology driven administration.
• Liaise with ITS regarding any changes or enhancements as and when required and project manage the changes to ensure changes are implemented effectively.
• Collaborate with Functional Strategic HR Managers to implement administrative capabilities in the respective functions.
• Evaluate EIS processes and data management processes to identify enhancement or efficiency opportunities.
• Leads a proactive approach to PPC administration support by expanding upon existing processes and tools to deliver quality end results while continuing to develop and mentor staff and drive continuous improvement initiatives.
• Design and develop innovative administrative solutions to meet the needs of the business.
• Ensure the People Portal is up to date and relevant.

Person Specification
Relevant Skills

• 5 years of administrative management and leadership experience in a similar environment.
• Possession of a relevant bachelor’s degree.
• 3 years Oracle HR experience.
• Leadership skills especially in managing an Information Services Team.
• Ability to translate business needs into administrative solutions.
• Ability to manage and coordinate multiple administrative initiatives.
• Excellent people and relationship management skills with good analytical and technical skills.
• Proven success working with and communicating at all levels of Colleagues.
• Strong written and verbal communication skills.
• Takes accountability for setting clear performance goals and KPI’s for the team and manages all aspects of the priority, quality and timeline of their deliverables.
• Has a strong preference for applying administrative governance and keeping the team accountable in delivering work accordingly.
• Knowledge in transaction processing and ISQM requirements.
• Knowledge in EIS models, processes, systems and operations.
• Extensive knowledge of HR systems and processes.
• Extensive knowledge and understanding of the Colleague Handbook.
• Advanced knowledge of Microsoft Office.
• Good organisational skills to ensure effective planning and prioritisation takes place regularly.

Personal Attributes

• The ability to strategically guide and align EIS processes, administration and data with KPMG required standards.
• Excellent client focus and delivery mindset with the ability to lead and manage a team.
• Ability to deal with conflict.
• Extremely high level of confidentially and integrity.
• Able to maintain a friendly, professional manner when liaising with Colleagues, even in challenging situations.
• Ability to multi-task, work well under pressure and perform to deadlines.
• The ability to build collaborative relationships with good interpersonal skills and the ability to relate well to colleagues with differing levels of expertise and skills while championing inclusion and diversity.
• Team player who is self-aware.
• Strong organisation skills, a self-starter with initiative, ability to foster innovation and a common-sense approach to problem solving.
• Sound decision making ability.
• Focus on continuous improvement within the EIS team while advancing an ethical environment.
• High level of attention to detail and a desire to drive quality.

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Overall Purpose Of The Role

• Supporting the firm’s Privacy Liaison in establishing and managing the firm’s data protection and privacy program covering the firm’s products, services and solutions, including identifying emerging risks, defining appropriate policies and processes, performing data privacy impact assessments and embedding data protection and privacy by design and providing awareness training to staff.

Position Specifications

• Educational (minimum level necessary to perform the job)

Professional/Tertiary

• Professional
• LLB Degree would be preferential

Other requirements
Experience (minimum necessary before being considered for the job)
Desired Qualification And Experience

• 4-6 year’s work experience in Data Privacy and protection management, processes, practices, risk management, audit and compliance monitoring
• Demonstratable knowledge of data protection laws and concepts
• Experience with identifying, analysing, and reporting on risk indicators related to Data Protection and Privacy
• Relevant Data Protection and Privacy related certification such as CIPP, CIPM, CIPT would be an advantage
• Data Protection and privacy auditing experience would be an advantage

Core Competencies (Attributes)

• Attention to detail and accurate documentation
• Ability to analyse and interpret information
• Able to work independently and as part of a team
• Ability to organise and prioritise multiple tasks and work under pressure
• List of Key Performance Areas & Key Performance Indicators

Main Responsibilities

List the tasks underpinning the responsibility

• Conduct Data Privacy Impact Risk Assessments
• Managing and conducting new and annual third-party Data Privacy Impact Risk Assessments
• Managing and conducting new Data Privacy Impact Risk Assessments on new Systems/Application/Solutions
• Assist with Internal and External Audits
• Assist with the preparation and completion of annual internal audits
• Management of privacy related remediation actions
• Assist with the completion of external audits by third parties
• Assist with Compliance Reviews
• Conduct compliance reviews on the performance of the firm’s data protection and privacy controls and provide oversight of the implementation of redial actions where issues are discovered
• Privacy Awareness Training
• Assist with the rollout of annual Information Security Awareness Training programme
• Development of monthly Data Protection and Privacy Awareness content
• Assist with Client Questionnaires and contract review
• Management of the completion of data protection and privacy related client questionnaires
• Review of third-party and client data protection and privacy related contractual clauses
• Creating status reports for all audit and compliance activities
• Create monthly status reports on operational activities
• Support the implementation of Data Protection and privacy related projects and related initiatives
• Provide support with the execution of project and /or initiatives related to Data Protection and Privacy matters