Job Opportunities at Leroy Merlin

Purpose of the Role 

• Consult with the customer with the purpose of understanding their needs. 
• Propose the right product and service according to customer requirements, including quality, convenience and price. Explain how products work and what services are available for the customer. 
• Ensure high levels of customer satisfaction through excellent sales service.

Key Responsibility 

• Apply appropriate sales process to build customer relationships and meet sales target
• Ensure high level of customer satisfaction through excellent sales service
• Engage customers to understand their needs and guide them in their choice 
• Provide appropriate solutions through products and services
• Identify new business opportunities through understanding market trends
• Follow up on sales leads
• Liaise with Department Manager and merchandisers on products that are preferred by customers 
• Maintain outstanding store condition i.e. layout, cleanness, prices, product availability, visual merchandising standards
• Participate in the department commercial action plan
• Assist a customer on total project, before, during, and after sales. 
• Propose a personalized solution, including products and different services (delivery, installation, etc…).
• Autonomous
• Assist with the sales process by maintaining a fully stocked store

Requirements

• Grade 12 or NQF 4 equivalent 
• Proven experience as a sales consultant (hardware advantageous)
• Passion to serve
• Friendly, helpful, confident and engaging personality 
• Problem solving skills
• Understanding of pricing methodologies
• Exceptional customer services
• Proficiency in English 
• Curious and assumes initiative
• Relationship management
• Hardworking and lives by example
• Ability to deal with a customer portfolio at each step of the sales process (before, during, after)
• Ability to use different channels to realize sales (emails, WhatsApp, phone…)
• Ability to multi-task

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Purpose of the role 

To contribute to the success of the store through providing relevant, accurate information to customers, resolving customer queries to the best of your abilities ensuring that customers are always satisfied.  

Main responsibilities 

• Contribute to the success of the company through excellent customer service
• Act as a host/hostess to customers who visit the business premises
• Provide information about the products and services of the business through various channels 
• Resolve customer queries 
• Advise customers on the various processes in the business
• Ensure that customers are satisfied
• Manage the cash desk, assist with orders, exchanges and refunds
• Manage the business’s loyalty program 
• Manage goods returned and liaise with the relevant departments
• Provide cash back on returned goods
• Record all transactions 
• Ensure minimal customer complaints 
• Ensure the speed and reliability of service to customers
• Ensure compliance with till policies and procedures
• Ensure compliance with all internal control procedures
• Delivery high level of the various services of the store: welcome point, loyalty card, etc.
• Ensure exceptional relationship with our customers
• Ensure efficiency in the department to minimise customer waiting time
• Ensure all processes enhance the quality of service offered to customers

Requirements

The successful candidate should have the following skills, experience and attributes:

• Excellent communication skills
• Grade 12 / equivalent
• Excellent interpersonal relations
• Professional, empathetic and friendly
• Previous retail merchandising experience 
• Attention to detail
• Excellent interpersonal relations
• A team player
• Excellent customer service
• Self-confident, hardworking and lives by example
• Retail Experience will be an advantage
• Customer Service experience will be an added advantage
• Passion to serve
• Friendly, helpful, confident and engaging personality
• Genuine liking to working with people
• Exceptional customer services
• Curious and assumes initiative
• Proficiency in English
• Ability to multi-task

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Purpose of the role 

To contribute to customer satisfaction by providing with flexibility, speed and security, goods for the internal and external customers. You will be working in receiving, replenishment, store warehouse or collection point.

Main responsibilities:

• Receive goods from suppliers, DC… and control quantities / quality  
• Dispatch goods between the different areas (receiving, warehouse, store, collection point)
• Store the goods inside racks in security 
• Pick product to prepare customer orders
• Assure the cleaning and safety of your area
• Respect all safety rules and procedures concerning people and property
• Alert his/her manager regarding the dysfunction
• Serve customers at collection point by helping them to load their products.
• Serve your internal customer by offering a high level of customer relationship
• Develop your own competencies and skills by using the company tools and training
• Share your knowledge and expertise with your colleague
• with an exemplary attitude, develop team spirit. 

Requirements

The successful candidate should have the following skills, experience and attributes:

• Grade 12 or NQF 4 equivalent 
• Proven experience as supply chain clerk
• Self-confident, hardworking and lives by example
• Excellent communication skills
• Excellent interpersonal relations
• Professional, empathetic and friendly
• Attention to detail
• Excellent interpersonal relations
• A team player
• Excellent customer service
• Retail Experience will be an advantage
• Passion to serve
• Friendly, helpful, confident and engaging personality
• Curious and assumes initiative
• Proficiency in English
• Ability to multi-task

go to method of application »

Purpose of the Role 

• Consult with the customer with the purpose of understanding their needs. 
• Propose the right product and service according to customer requirements, including quality, convenience and price. Explain how products work and what services are available for the customer. 
• Ensure high levels of customer satisfaction through excellent sales service.

Key Responsibility 

• Apply appropriate sales process to build customer relationships and meet sales target
• Ensure high level of customer satisfaction through excellent sales service
• Engage customers to understand their needs and guide them in their choice 
• Provide appropriate solutions through products and services
• Identify new business opportunities through understanding market trends
• Follow up on sales leads
• Liaise with Department Manager and merchandisers on products that are preferred by customers 
• Maintain outstanding store condition i.e. layout, cleanness, prices, product availability, visual merchandising standards
• Participate in the department commercial action plan
• Assist a customer on total project, before, during, and after sales. 
• Propose a personalized solution, including products and different services (delivery, installation, etc…).
• Autonomous
• Assist with the sales process by maintaining a fully stocked store

Requirements

• Grade 12 or NQF 4 equivalent 
• Proven experience as a sales consultant (hardware advantageous)
• Passion to serve
• Friendly, helpful, confident and engaging personality 
• Problem solving skills
• Understanding of pricing methodologies
• Exceptional customer services
• Proficiency in English 
• Curious and assumes initiative
• Relationship management
• Hardworking and lives by example
• Ability to deal with a customer portfolio at each step of the sales process (before, during, after)
• Ability to use different channels to realize sales (emails, WhatsApp, phone…)
• Ability to multi-task

go to method of application »

Description

• Perform stock-take in retail environment (trading floor & warehouse) and meet daily deadline in terms of SKUs counted (400 SKUs per day)
• Correct and investigate variances 
• Assist departments with housekeeping for stock-take preparation
• Ensure stock availability/accuracy and cross merchandising replenishment
• Propose and promote good practice around stock management in order to reduce shrinkage
• Being a contributing member of the shrinkage committee 
• Transversal projects related to stock (RTS, IBT, Cross Merchandising etc.)

Requirements

• Matric or NQF 4 Equivalent qualification 
• Minimum of 1 years’ experience in a retail merchandising role
• Ability to work on Google spreadsheets
• Highly knowledgeable on the full retail merchandise cycle
• Strong analytical ability 
• Excellent numerical skills
• High attention to detail and performance and deadline orientation
• Excellent planning, organizing and time management skills