Job Opportunities at Lulalend

OVERALL PURPOSE

• The purpose of this role is to help Lula find its next wave of growth, whether through new partners, products, or markets. We have spent the last 11 years helping SMEs in South Africa solve their cash flow problems.
• This role is about finding that next frontier of growth to continue scaling Lula at the 100% year-on-year growth rates it’s used to.

Responsibilities will include:

Opportunity Identification & Prioritisation

• Continuously scan for new markets, segments, and partnership opportunities
• Build and maintain a clear pipeline of opportunities (not just deals, but ideas)
• Develop hypotheses on where growth will come from and pressure-test them
• Size opportunities (market, revenue potential, complexity) and prioritise ruthlessly

Partner Sourcing & Deal Execution

• Identify, approach, and engage high-potential partners
• Lead end-to-end deal process: outreach → pitching → negotiation → close
• Structure commercial terms that drive meaningful revenue (not just logos)
• Work through legal, risk, and product constraints to get deals over the line

New Initiatives (Markets / Products / Channels)

• Lead discovery and early-stage validation of new growth bets
• Run pilots and MVP launches with partners or internally
• Translate ambiguous ideas into concrete execution plans
• Kill weak ideas quickly; double down on what shows traction

Partner & Channel Performance Management

• Own performance of key partnerships and channels
• Track metrics (volume, revenue, CAC, conversion, etc.) and identify gaps
• Work with partners to optimise performance—not just maintain relationships
• Intervene quickly when something underperforms

Cross-functional Leadership

• Work closely with product, credit, risk, and operations to launch and scale initiatives
• Act as the bridge between external opportunity and internal execution
• Push internal teams when needed—don’t accept slow or vague responses
• Ensure deals actually get implemented and don’t stall post-signature

Commercial & Strategic Input

• Contribute to overall growth strategy and planning cycles
• Build business cases for new initiatives and present to leadership
• Provide regular insight on market trends, competitor moves, and partner landscape
• Challenge existing assumptions and surface new angles

Reporting & Accountability

• Own a clear set of growth / revenue targets
• Report on pipeline, deal progress, and performance of initiatives
• Maintain a tight feedback loop between strategy and results
• Be accountable for outcomes, not activity

THE COMPETENCIES WE’RE AFTER

• Commercial judgment
• Structured problem solving
• Deal-making ability
• Execution bias
• Partner management
• Communication
• Data fluency

THE SKILLS AND EXPERIENCE WE’RE LOOKING FOR

5+ years in:

• Business development / partnerships
• Strategy / consulting
• Venture / startup growth roles
• Product roles with commercial ownership

Proven track record

• Launching new initiatives (markets, products, channels)
• Closing and scaling partnerships
• Owning a revenue or growth metric

Industry exposure

• SME lending / fintech / financial services
• Or adjacent ecosystems (payments, marketplaces, platforms)

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• We are looking for a collaborative mid-level Business Process Analyst to support our Operations Managers by ensuring our operations teams (CX, Sales, Credit and Finance) have the tools, documented processes and training in place to support and facilitate smooth and seamless internal operations that will give our teams every chance to keep our promises to customers and succeed.

KEY RESPONSIBILITIES:

• Process Documentation: Working closely with allocated Subject Matter Expert/s to document process changes in a standardized and appropriate manner.
• Subject Matter Expert Support: Support Subject Matter Experts with the effective execution and rollout of change projects.
• Customer servicing: Contribute towards the creation of documentation, process flows and other items that help drive a high standard of customer service. This ranges from funding application processing, customer service requests and transaction processing.
• Process tooling and training requirements: Assist with assessing employee and team tooling and training requirements and support specific recommendations aimed at driving optimal productivity.
• Operations reporting: Document and share timely and accurate reports provided by Data Scientists and Analysts with key stakeholders so that they are aware of areas of business non-performance, business risk and service issues.
• Process control: Document, implement and monitor processes that drive operational efficiency and effectiveness (i.e. that deliver on our customer promises, enable a productive workforce and meet business monetisation and cost control goals)
• Ensure training material to support processes is accessible and accurate
• Project Management Support and coordination of projects or initiatives required to meet the above responsibilities inclusive of developing businesses cases, defining business requirements, assisting with implementation, setting quality standards and measuring ongoing performance

COMPETENCIES WE ARE LOOKING FOR

• Requirements gathering and specification: The ability to identify and gather requirements from key stakeholders, map business processes and design process improvements in a clear, actionable format that can be used to communicate with the team and drive operational effectiveness.
• Initiative implementation and delivery: The ability to build strong relationships and work cross-collaboratively with the operations teams to iteratively and quickly deliver business improvements (process, tools, workforce ,etc.) that accomplish pre-defined goals.
• Quality Assurance: The ability to proactively identify, prioritize, and resolve business process quality issues across teams, platforms and vendors.
• Deriving insights from data: The ability to use data to generate actionable insights, to leverage those insights to achieve goals and to connect those quantified goals to meaningful outcomes for the business.
• Voice of employees: The ability to leverage employee feedback in the form of work observation, surveys, 1:1s and other forms of research to understand employee needs and “ways of working” to remove barriers and create new opportunities for process improvement and effectiveness.
• Employee UX: The ability to define requirements and influence UX designs that ensure our in-house tools and configurable partner platforms are easy to use and drive the most efficient and effective serving of customers.

THE SKILLS AND EXPERIENCE WE’RE LOOKING FOR

• Grade 12 or equivalent
• Minimum 2-3 years mid-level experience in similar role essential
• Process Documentation creation experience essential
• Experience with developing and implementing standard operating procedures
• Experience with managing stakeholders from various areas of the business
• Experience working with technology platforms
• Experience working within an agile, scrum or lean environment
• Proactive self starter who is not afraid of a challenge

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• We are seeking a highly motivated individual with a strong passion for customer service and proven experience as an omni-channel customer experience specialist for a 6-month contract.
• The ideal candidate will be dedicated to ensuring a cohesive and seamless customer experience across all interaction channels. This includes consistently delivering high-quality service, efficiently resolving issues, fostering customer loyalty, optimising operational processes, adapting to customer preferences, and actively contributing to overall business growth.
• Providing exceptional customer service with a professional, warm, and clear approach to enhance the entire customer experience for our customers.

KEY RESPONSIBILITIES

• Manage time, attendance, and personal output to consistently meet SLAs and KPIs.
• Build deep expertise in Lula’s lending and support processes to become a subject matter expert (SME).
• Achieve weekly performance targets related to customer engagement, lending applications, and service quality.
• Deliver high-quality, customer-centric service across multiple channels (voice, email, chat, etc.), with a focus on financial services.
• Support customers through the full lending and onboarding journey, ensuring clarity, trust, and resolution.
• Provide insights and feedback to improve service delivery, internal workflows, and customer outcomes.
• Ensure compliance with all regulatory requirements and internal risk controls in a financial services environment.
• Keep customers informed on the status of their lending queries, applications, and next steps.

THE SKILLS AND EXPERIENCE WE’RE LOOKING FOR:

• Matric required; finance diploma is a plus
• 4+ years’ experience in customer support, ideally in banking or financial services
• Experience with SME customers is advantageous
• Strong troubleshooting and multitasking skills
• Proven track record of delivering high-quality customer service
• Omni-channel support experience (email, chat, phone, etc.)
• Excellent verbal and written communication
• Fintech and/or startup experience is a bonus
• Detail-oriented with strong critical thinking and problem-solving skills
• Resilient and able to thrive in a fast-paced environment

KEY COMPENTENCIES WE’RE LOOKING FOR:

• Exceptional attention to detail
• Strong sense of accountability and reliability
• Empathetic, active listener
• Confident and composed under pressure
• Independent, self-driven, and assured
• Constructive thinker with the ability to challenge the status quo
• Strong process mindset with an understanding of value chain impact
• Hands-on approach to resolving queries and tasks
• Solid financial acumen and product understanding
• Committed to sustaining high levels of customer satisfaction
• Problem-solving and critical-thinking skills

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• We're looking for a Analytics Engineer to join our data team. You will be a technical leader, focused on building a reliable, governed, and high-impact dbt analytics layer.
• As a member of the Data team, your primary focus will be to combine raw information from different sources to create consistent and consumption-ready formats. More specifically, you will need to construct and test architectures that enable data extraction and transformation for predictive or prescriptive modelling.

RESPONSIBILITIES

• Design new and own the end-to-end analytics layer and establish data governance standards (data tests, data quality and semantic layers).
• Define and enforce high modeling standards and best practices for dbt and source control workflows.
• Convert complex, ambiguous business challenges into clear, actionable metrics and models.
• Partner with business stakeholders to align data delivery with strategic objectives and present technical work clearly.
• Coach and guide intermediate engineers, actively shaping the team's technical roadmap.

THE SKILLS AND EXPERIENCE WE’RE LOOKING FOR

• 5+ years in Analytics/Data Engineering.
• Expertise in dbt and advanced SQL.
• Expert experience with one modern cloud warehouse (e.g., Snowflake, Google BigQuery, or Amazon Redshift).
• Experience with an orchestrator (e.g., Apache Airflow, Dagster, or Prefect) for managing dependencies outside of dbt.
• Expert in BI tool administration and semantic layer design (e.g., LookML).
• Demonstrated experience designing and implementing data contracts and semantic layers.
• A track record of high-impact, business-aligned data solutions.
• Proven ability to lead projects, manage stakeholder expectations, and mentor team members.
• Experience with system design - keeping performance and efficiency in mind, whilst aware of trade-offs.
• Prior experience or a strong interest in the FinTech space.

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ROLE OVERVIEW

• You’ll work at the intersection of data science and engineering to build, deploy, and scale machine learning systems. This includes improving ML infrastructure, designing reliable real-time data systems, and ensuring models run efficiently and reliably in production.

ROLE RESPONSIBILITIES

• Consult with data scientists on training machine learning models
• Support improvements and additions to the ML infrastructure, including getting your hands dirty with data engineering and DevOps engineering
• Design systems to meet throughput and latency requirements
• Implement NFRs (Non-Functional Requirements) to ensure a high degree of system reliability

THE SKILLS AND EXPERIENCE WE ARE LOOKING FOR

• Prior experience with productionising ML systems is a must.
• Prior experience training machine learning models is highly desirable.
• Advanced knowledge of Python and familiarity with SQL.
• Good working knowledge of Terraform for Infrastructure as Code (IaC)
• A solid understanding and hands-on experience with real-time and event-driven systems such as Kafka, Kafkaconnect, Pub/Sub.
• Solid experience with Kubernetes, docker, deployment types (canary, blue-green etc.)
• Experience with setting up CI/CD systems using tools such as CircleCI, drone, Github actions, ArgoCD.
• Working experience with Big Data technologies such as Spark, Dataflow, and Flink.
• Experience with system design - keeping performance and efficiency in mind, whilst aware of trade-offs.
• Experience applying software engineering rigor to ML, including CI/CD/CT, unit-testing, automation etc.
• Hands-on experience with some MLOps tools such as KubeFlow, DVC, MLFlow.
• Experience with cloud providers, such as GCP, AWS, or Azure
• Prior experience or a strong interest in FinTech space

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OVERALL PURPOSE

• As a Senior DevOps Engineer, you will play a critical role in optimizing our software development and delivery processes by leveraging DevOps tools and services, and creating an excellent developer experience.
• You will work closely with cross-functional teams, including software developers, QA engineers, and IT operations, to streamline workflows and improve overall efficiency.
• Your expertise in Azure infrastructure, CI/CD pipelines, and automation will be instrumental in achieving our business goals and maintaining a stable and scalable development environment.

KEY RESPONSIBILITIES

Developer Environment Management:

• Plan, Architect, deploy, and maintain infrastructure, ensuring high availability, scalability, and security.
• Implement resource management and optimization strategies to control costs and maximize efficiency.
• Work with our Infrastructure and Site Reliability team to ensure effective monitoring is in place and proactive resolution of issues.

CI/CD Pipeline Management:

• Design and implement efficient continuous integration and continuous deployment (CI/CD) pipelines for software projects.
• Collaborate with development teams to ensure seamless code integration, automated testing, and smooth deployment processes.
• Improve and optimize existing CI/CD workflows to enhance software delivery speed and reliability.
• Ensure repository maintenance, including review process and pipeline triggers.

Infrastructure Automation:

• Drive the automation of infrastructure provisioning, configuration, and management processes using Infrastructure as Code (IaC) techniques.
• Promote the adoption of configuration management tools to ensure consistency across environments.

Security and Compliance:

• Work closely with all teams to implement best practices for securing Azure resources and maintaining compliance with industry standards and regulations.
• Conduct regular security assessments and perform risk mitigation measures as necessary.

Collaboration and Communication:

• Collaborate with cross-functional teams, including Engineers, QA, Infrastructure and operations, to streamline workflows and foster a DevSecOps culture.
• Communicate effectively with stakeholders to provide updates on project status, challenges, and improvements.

Subject Matter Expert:

• Be the technical point of escalation for the DevOps team and business as a whole for our Azure environment.
• Work closely with the DevOps Team Lead to develop training plans and materials for the team.
• Provide technical mentoring to junior team members.

THE SKILLS AND EXPERIENCE WE’RE LOOKING FOR

• Matric certificate or equivalent
• 5+ years of experience in Azure cloud architecture, implementation, and management
• Demonstrated expertise in building and managing CI/CD pipelines with Azure DevOps and GitHub actions.
• Good understanding of implementing security and code quality tools such as SonarQube
• Strong knowledge of Infrastructure as Code (IaC) concepts and hands-on experience with tools like Terraform
• Working knowledge of cloud application configurations.
• Proficient in scripting and automation using languages
• Experience with containerization technologies like Docker and orchestration platforms like Kubernetes
• Familiarity with Agile and DevOps methodologies
• Azure certifications, such as Microsoft Certified: Azure Administrator Associate or Microsoft Certified: Azure DevOps Engineer Expert, are a plus

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OVERALL PURPOSE

• Our platform is the market leader in online business lending, is based on the Microsoft stack and is hosted in the cloud.
• We are looking for a motivated Senior Software Engineer to join our dynamic, vibrant and energetic Engineering team. The successful candidate will be required to contribute towards system architecture, technical decision making, planning and development of platform features and advance our platform to the next phase of operation and functionality. The application is the market leading online small business lending platform which incorporates all aspects from multiple API integrations with other fintech platforms to advance business logic around risking, pricing and machine learning prediction for quick turnaround funding offers.
• In addition, the successful candidate will be required to mentor junior Developers and be an active member of code reviewing sessions. Furthermore, taking responsibility for project delivery and system maintenance.
• This role will expose you to several aspects of software development, service provider integrations, full stack technologies, project responsibility and team mentorship.

Responsibilities will include:

• Extend and maintain existing and new software systems on the Lula platform (and/or Lula white labeled/partner platforms)
• Project scheduling, planning reporting and analysis tasks
• Planning, estimating, and continuously improving code quality, system design and processes
• Work with the business to understand and implement complex requirements
• Technical advice and system architecture
• Driving Engineering Excellence within Lula
• Collaboration between product delivery teams
• Mentorship of more junior team members
• Technology research and keeping a constant eye on changing industry ideas and practices, and monitoring emerging technologies
• Participation in technical architecture/problem resolution sessions
• Work in an agile environment, assisting in the move towards Continuous Deployment

THE COMPETENCIES WE’RE AFTER

• Full stack development exposure
• Ability to mentor more junior team members
• Efficiency and optimisation driven
• Analytical thinker
• Problem solver
• Attention to detail
• Innovative
• Advanced communication skills
• Team player
• Knowledge sharing
• Interest and passion for technology

THE SKILLS AND EXPERIENCE WE’RE LOOKING FOR

• A relevant tertiary level qualification (BSc in Computer Science, BTech, BEng), or equivalent
• Honours and/or Master’s degree an added advantage
• 6+ years experience in object oriented development (Preferably C# or Java)
• Solid experience in test-driven development

Exposure to any of the following

• architectural design principles
• secure coding practices
• front-end scripting technologies (Javascript, Jquery, React)
• API design, with a OpenAPI preference
• micro-services and/or service oriented architecture
• cloud based environments (Preferably Azure)
• CI/CD pipelines (eg. Github Actions)
• database design
• Agile development
• source control (e.g. GitHub) and branching strategies
• Containerisation technologies (eg. Docker)

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OVERALL PURPOSE

• We are seeking an experienced Site Reliability Engineer to join our team. The ideal candidate should have a deep understanding of Microsoft Azure, cloud computing, and distributed systems.
• As a Site Reliability Engineer, you will be responsible for monitoring, maintaining and improving our Azure-based infrastructure and applications, ensuring their reliability, scalability, and security as well as acting as the technical escalation to both Junior and Intermediate Site Reliability engineers and representing the Site Reliability team in CAB as approver.
• You’ll also play a key role in guiding reliability practices, mentoring the team, and improving how we operate.

Responsibilities will include:

• Monitor system health, alerts, and application behaviour, responding to incidents and contributing to root cause analysis and remediation
• Triage and resolve service requests related to cloud infrastructure and applications in a timely manner
• Build and continuously improve monitoring and alerting using Azure-native tooling (Azure Monitor, Log Analytics, KQL) to provide meaningful visibility into system performance
• Analyze performance, reliability, and usage metrics to identify optimization opportunities and potential risks
• Partner with our internal Developers and DevOps teams to build, monitor and manage highly available, reliable, scalable and resilient architectures with high levels of visibility on Azure
• Partner with Microsoft to resolve complex remediation and improvement as required in our Azure environment
• Identify gaps in logging, metrics, and tracing, and collaborate with developers to improve overall system visibility
• Partner with our internal SecOps team to ensure the security of the Azure infrastructure and applications by implementing and enforcing security policies and best practices
• Develop and maintain automation scripts and tools to streamline deployment and management of Azure services
• Continuously research and evaluate new Azure features and services to optimise our infrastructure and improve our application development workflows
• Participate in on-call rotation to provide 24/7 support for critical systems
• Act as a monitoring resource on all Changes and Releases happening in your on-call rotation as is required.

THE COMPETENCIES WE’RE AFTER

• Strong written and verbal communication skills
• Ability to communicate complex technical concepts to non-technical stakeholders
• Ability to work independently and as part of a team
• A proactive, collaborative and high attention to detail approach to issues
• A quick and hungry learner
• Highly credible and trustworthy with an open and honest approach
• Strong planning skills and ability to prioritise
• Adaptable and flexible with resilience to change and ambiguity
• Adaptable between proactive and reactive support in real time
• Ability to mentor and grow others

THE SKILLS AND EXPERIENCE WE’RE LOOKING FOR

• Bachelor’s degree in Computer Science, Engineering, or equivalent practical experience
• 3-5 years experience in a Site Reliability Engineering, DevOps, or Software Engineering role
• Strong understanding of Azure services such as Web Applications, Functions and Application Gateways
• Experience working with cloud platforms (Azure preferred)
• Experience with observability tooling
• Experience in monitoring, logging and troubleshooting in Azure using App Insights, Azure Monitor, Log Analytics, Logic Apps and Query Performance measures in SQL Databases
• Experience with automation tools such as PowerShell, Azure CLI and ARM templates
• Strong troubleshooting and problem-solving skills
• Excellent communication and collaboration skills to work with cross-functional teams
• Familiarity with CI/CD pipelines and modern DevOps practices (e.g. GitHub Actions, Azure DevOps)

Nice to Have:

• Experience with OpenTelemetry or vendor-neutral observability approaches
• Experience with microservices or modular monolith architectures
• Exposure to performance or load testing practices
• Experience with tools such as Grafana and Prometheus or similar platforms

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• This role will play a critical part in our scaling journey by driving a forward-thinking, data-centric approach to risk management. The role will focus on identifying, assessing, and proactively monitoring potential risks, moving beyond simple risk registers to deliver calculated, data-driven insights to the business.
• A key responsibility will be contributing to the Combined Assurance model by facilitating the identification and assessment of all risks to ensure accurate recordal in the Enterprise Risk Register to aid the development of the risk universe and determination of the Combined Assurance Coverage Map.
• The role further ensures that effective risk management is deeply integrated into all product lifecycles and operational workflows.

KEY RESPONSBILITIES

Risk Management Framework

• Implementation of Lula’s Risk Management Framework to ensure that it is embedded in the business;
• Review Lula’s Risk Management Framework and update where necessary to ensure that it remains up to date and effective considering changes in Lula’s business environment, technology and regulatory landscape;
• Assist in developing or refining risk policies, procedures, and guidelines in line with industry and global standards.

Risk Identification and Assessment

• Arrange and manage regular risk identification workshops with management to identify any any existing and emerging risks applicable to the business;
• Conduct horizon scanning to identify emerging or evolving risks, including regulatory, strategic, or systemic trends, and contribute to scenario-based risk analysis
• Assess identified risks by determining their Likelihood and Impact, utilizing data analytics to transition from subjective estimations to evidence-based risk ratings and with the business determine the inherent and residual risks according to Lula’s set methodology.

Combined Assurance Collaboration

• Partner with the Internal Auditor to develop and maintain a Combined Assurance Map, identifying all assurance providers;
• Share risk identification data and emerging threat intelligence with the Internal Auditor to ensure the Annual Audit Plan remains risk-based and dynamic.

Risk Management

• Collaborate with business functions to increase risk ownership and embed ERM practices into operations;
• Facilitate, coordinate and/or recommend practical risk response strategies for any identified risks;
• Coordinate follow-up actions for risk assessments, track remediation plans, and support stakeholders through issue resolution and escalation processes;
• Develop and monitor Key Risk Indicators (KRIs) to provide management with early warning signals of potential risk breaches.

Maintain Enterprise Risk Register

• Serve as the custodian of Lula’s Enterprise Risk Register, ensuring risk ratings (Inherent and Residual) are updated based on changing internal and external environments;
• Developing a reporting strategy through which stakeholders can report and escalate risks for inclusion in the Enterprise Risk Register.

Risk Awareness and Culture

• Design and deliver engaging risk awareness programs and workshops tailored to different business units (e.g., Engineering, Customer Success, Product, Sales etc) to demystify Risk Management;
• Act as a partner to business functions to ensure that risk considerations are embedded in the design phase of new products, features, and operational processes (Risk-by-Design);
• Promote a culture where staff feel empowered to escalate potential risks or errors early without fear of retribution, ensuring a proactive rather than a punitive environment;
• Simplify and socialize risk policies and frameworks, ensuring they are practical, easy to understand, and accessible to all staff members regardless of their technical background;
• Build strong, trust-based relationships across the organization to establish the Risk Function as a strategic business partner.

Reporting

• Design and maintain dynamic risk dashboards that visualize Key Risk Indicators (KRIs), risk trends, and the status of mitigation activities;
• Coordinate with Internal Audit and Compliance to produce a consolidated Combined Assurance Report, providing a holistic view of coverage and gaps across the three lines of defense.

THE SKILLS AND EXPERIENCE WE’RE LOOKING FOR

• Bachelor’s degree in Finance, Economics, Risk Management, or related field;
• 2–3 years of experience in risk management, preferably within a Fintech, Banking, or high-growth and fast-paced Financial Services environment;
• Demonstrated experience with enterprise risk assessments, KRIs, risk registers, and issue remediation;
• Strong analytical and critical-thinking abilities; able to synthesize complex fact patterns and data into logical, evidence-based risk insights;
• Ability to gather, analyze, and present data using CAATs, SQL, or Business Intelligence tools (e.g., PowerBI, Tableau) to support risk findings;
• Ability to translate complex risk information into clear, audience-specific dashboards, reports, and committee packs;
• Effectively communicate and engage with stakeholders at all levels to foster a 'risk-aware' culture without hindering business agility;
• Present risk positions persuasively and negotiate practical, risk-based outcomes that balance safety with business growth;
• Ability to plan, coordinate, and control tasks for self to deliver risk assessments, reviews, and reports on schedule;
• Effective interpersonal skills for working in cross-functional teams, particularly in bridging the gap between technical/product teams and executive leadership;
• Ability to work independently in a fast-paced environment, manage multiple priorities, and deliver to strict deadlines;
• High ethical standards and a deep commitment to confidentiality and professional conduct;
• Resilient and adaptable to changing regulatory environments, industry practices, and emerging fintech technologies.

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OVERALL PURPOSE

• The Growth Marketing Manager is responsible for designing and executing data-led growth initiatives that increase acquisition and conversion across funding and banking products. This includes website optimisation, conversion rate improvements, managing paid digital agencies, and supporting brand-aligned campaigns that drive measurable pipeline impact.

KEY RESPONSIBILITIES:

Growth & Funnel Strategy

• Plan and execute full-funnel initiatives that drive demand, acquisition, and conversion.
• Identify and resolve potential bottlenecks within the customer conversion funnel.
• Partner with Sales and Product to understand signals that indicate quality leads and opportunities to remove barriers and attract high-quality leads.

Website & Conversion Rate Optimisation (CRO)

• Own website performance as a conversion engine.
• Analyse user behaviour (heatmaps, funnels, scroll depth, drop-off) to identify friction points.
• Scope and run A/B tests for landing pages, forms, and copy variants.
• Brief UX and content teams on improvements that will reduce friction.
• Maintain a CRO experimentation backlog and report learnings.

Paid Digital Agency Oversight

• Work with the media agency to set and deliver against growth targets and budgets, optimise audience segmentation and messaging, review creative variants and performance insights and, ensure strong attribution clarity and ROI.
• Drive accountability in accordance with cost efficiency and funnel quality.

Brand-Aligned Campaign Delivery

• Ensure growth campaigns are consistent with brand tone and visual identity.
• Work with internal creative and content teams to ensure clarity and relevance of assets.
• Support product launches with tailored landing pages and acquisition flows.

Experimentation & Analytics

• Test new channels, partnerships, targeting approaches, and content formats.
• Set hypotheses and success criteria before campaign launch.
• Track and interpret performance using analytics dashboards (GA4, Looker/Data Studio).
• Share insights, trends, and recommendations through monthly or post-campaign reports.

Cross-Functional Collaboration

• Partner closely with Product on feature positioning, Sales on the quality of leads , CRM on nurture journey alignment and Data & Insights on segmentation, audience targeting and insights.

THE SKILLS AND EXPERIENCE WE’RE LOOKING FOR

• 4–7 years in growth marketing, digital marketing, or performance roles.
• Demonstrated experience improving website conversions.
• Experience managing paid channels via agencies.
• Exposure to brand messaging and campaign delivery.
• B2B SaaS, fintech, or complex product experience beneficial.

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• We are looking for a detail-oriented and performance-driven Paid Digital Specialist to support the planning, execution, and optimisation of paid media campaigns across multiple digital platforms.
• This role is ideal for someone with hands-on experience in paid media who is ready to take ownership of campaigns, improve performance, and grow within a fast-paced, data-driven environment.
• You will work across platforms such as Google Ads, Meta (Facebook/Instagram), and potentially LinkedIn or other performance channels, with a strong focus on lead generation, conversion, and ROI.

KEY RESPONSIBILITIES

• Campaign Management: Set up, manage, and optimize full-funnel paid media campaigns (awareness, consideration, conversion) across Google Ads, Meta Ads, and secondary performance channels to align with customer acquisition goals.
• Performance & Optimisation: Monitor daily and weekly campaign performance. Conduct rigorous A/B testing on creatives, audiences, landing pages, and messaging to rapidly implement corrective actions for underperforming ads.
• Reporting & Insights: Build and maintain performance dashboards. Deep-dive into campaign data to extract actionable insights and present clear performance learnings to internal stakeholders.
• Audience & Targeting: Develop, refine, and test audience segmentation strategies, while actively supporting remarketing and lifecycle marketing efforts to plug funnel leakage.
• Cross-Functional Collaboration: Partner closely with creative, content, and product teams to ensure high-quality asset execution and provide rapid feedback loops to improve ad creative and landing page conversion rates.
• Budget Management: Assist in pacing and managing paid media budgets efficiently, ensuring every cent spent is directly aligned with performance targets and growth metrics.

WHAT SUCCESS LOOKS LIKE IN THIS ROLE:

In this role, success is measured by your ability to drive growth efficiently, execute flawlessly, and move the needle on our commercial objectives. You will own the performance of your channels and be evaluated on the following outcomes:

• Cost per acquisition (CPA) / cost per lead (CPL) efficiency
• Return on ad spend (ROAS)
• Lead volume and quality
• Conversion rate improvements
• Campaign setup and optimisation turnaround time
• Budget utilisation efficiency

THE COMPETENCIES WE’RE AFTER:

• Ability to interpret complex marketing data and seamlessly translate performance metrics into clear, actionable growth strategies.
• Exceptional organisational skills with a commitment to maintaining high precision and quality across campaign setups.
• Highly adaptive and comfortable operating within a fast-paced, high-pressure environment with a continuous test-and-learn mindset.
• An outcome-focused approach to performance marketing, recognizing how channel-level metrics impact broader business acquisition funnels.

THE SKILLS AND EXPERIENCE WE'RE LOOKING FOR

• Grade 12 is required; a diploma or degree in Marketing/Business would be an advantageous.
• Minimum 1–3 years of proven, hands-on experience in paid digital media or performance marketing.
• Strong operational experience executing and optimising campaigns within Google Ads and Meta Ads Manager.
• Comprehensive understanding of core digital media metrics and marketing frameworks (including CPC, CPA, CPM, ROAS, and CTR).
• Practical foundational knowledge of digital tracking tools and attribution setups (such as Google Analytics, Meta Pixel, and conversion tracking).
• Prior exposure to landing page optimization and Conversion Rate Optimization (CRO) practices is advantageous.
• Experience running B2B lead generation campaigns or operating within a fintech, SaaS, or high-growth startup ecosystem is highly desirable and will set you apart.

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OVERALL PURPOSE

• We’re seeking a highly motivated and experienced Senior Product Owner with a solid understanding of financial services to join our growing fintech. You will work alongside our Partnerships team creating world-class funding journeys and products for our partners and affiliates.
• This role will see you collaborate with cross-functional teams to define and manage our product backlog, ensuring we deliver a best-in-class product. Working collaboratively with Business Development, Product Design, Marketing, Data Science & Engineering, you will be responsible for our product and its end-to-end features.
• We’re looking to build a high-quality, beautiful end-to-end digital experience, helping SMEs thrive in a tough market.

RESPONSIBILITIES

Value Delivery:

• Driving the delivery of Lula’s roadmap
• Creating clear and actionable feature specifications by gathering requirements, defining functionality, and setting goals in line with Lula’s product requirements definition standards.
• Collaborating with Lula’s Tech teams (Architecture, Engineering, Design, etc.) to iteratively and quickly deliver product functionality that accomplishes our goals
• Ensuring the reliability and quality of product releases meet our standards and our customer expectations.

Customer Insights:

• Gaining a deep understanding of our customer’s needs and what progress looks like for them
• Analysing and using data and product analytics to generate actionable insights and turning these into measurable and impactful business outcomes
• Gathering and using customer feedback to understand how users engage with our products to drive meaningful outcomes for the business
• Working with UX and UI designers to build end-to-end journeys that ensure we’re generating value for our customers

Collaboration & Alignment:

• Aligning our bigger picture and strategy to daily work and deliverables
• Driving business impact by mapping product functionality and commitments to the strategic objectives of our channels and the business
• Defining a clear backlog of highly prioritised features and initiatives that deliver against our business vision
• Collaborating and building excellent relationships
• Proactively working with stakeholders to factor their requirements into product decisions
• Influencing peers and direct reports with the goal of enabling them to successfully deliver on their product areas, to continuously grow their product craft and deliver meaningful business outcomes
• Influencing and persuading Lula’s senior managers and executives to help achieve goals, remove blockers and deliver meaningful business outcomes

Partner Management:

• Work closely with our Business Development team to grow our partnerships and affiliates, including onboarding new partners/affiliates and growing our existing partners/affiliates
• Manage relationships with external partners alongside our Business Development team
• Work with external partners to scope and prioritise technical solutions

THE SKILLS AND EXPERIENCE WE’RE LOOKING FOR

• Bachelor degree in a relevant field or equivalent
• 5+ years of working experience as a Product Owner
• Product owner certification an added bonus
• Experience with prototyping, testing, and validating product hypotheses
• Managing and building out a backlog with a focus on iterative and continuous delivery
• Experience building products iteratively by applying lean principles and focusing on MVPs
• Hands-on experience working with Engineering teams in an Agile environment with an understanding of agile development process (Scrum in particular)
• Excellent communication and collaboration skills
• Technical acumen and genuine passion for technology
• Understanding of core concepts related to UI/UX design
• Experience with product management tools such as JIRA, Confluence, Mixpanel, Segment, etc. a plus

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• Lula is seeking a high-performance Relationship Manager to drive B2B growth by facilitating access to capital for SMEs. The primary objective is to manage the end-to-end sales process for funding facilities between R10k and R500k.
• This role requires a specialist who can convert high-volume applications while strategically monitoring portfolio performance to facilitate increased capital exposure for growing businesses.

Key Responsibilities:

• High-Volume Conversion: Efficiently process and respond to business funding applications to meet and exceed monthly disbursement targets.
• Technical Application Analysis: Accurately interpret business bank data and financial metrics to determine which applications meet the criteria for Credit Risk assessment.
• Exposure Scaling: Proactively identify existing clients within the R10k–R500k bracket who qualify for higher credit limits or increased capital exposure based on their repayment history and financial performance.
• Information Disclosure: Provide clear and accurate information regarding Lula’s funding products, pricing, and terms, ensuring clients are fully informed to make their own business decisions.
• Retention Management: Maintain a dedicated portfolio of repeat funding clients, fostering long-term trust through consistent service excellence and timely communication.
• Pipeline Accuracy: Maintain a rigorous, data-led sales pipeline, providing leadership with factual reporting on status, forecasts, and conversion rates.

THE COMPETENCIES WE’RE AFTER

• Skilled in addressing client queries regarding facility terms, interest rates, and fees through factual product knowledge and value-proposition alignment.
• Proven ability to drive the sales process from initial inquiry to final disbursement, ensuring favorable outcomes for both the client and Lula.
• Ability to leverage CRM data and financial trends to identify opportunities for capital expansion within the existing client base.
• Deep understanding of the mechanics of all funding products to provide comprehensive product information.
• Maintaining high activity levels and precision within a fast-paced, high-pressure fintech environment.

THE SKILLS AND EXPERIENCE WE’RE LOOKING FOR

• Grade 12 is required; a Degree or Diploma in Finance, Business, or Accounting is highly desirable.
• Minimum 2–3 years of proven sales experience with a track record of meeting or exceeding targets.
• Technical Proficiency & Adaptability: Strong technical aptitude with a proven ability to leverage AI tools and seamlessly adapt to emerging technologies and modern sales trends.
• Experience working with CRM platforms (Zendesk or similar) and Excel proficiency for data tracking is advantageous.
• Commitment to upholding internal standards and legislative requirements, ensuring all interactions remain within the non-advisory framework.

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OVERALL PURPOSE

We are building a small innovation pod that converts high-value ideas into production-ready capabilities fast. You will be the person who makes those capabilities believable, through interfaces that feel polished, trustworthy, and real from day one.

You will own the full frontend surface, working from intent rather than detailed specs, and make independent judgement calls about when something is ready to put in front of stakeholders. There is no senior colleague to escalate to — this is your domain.

• The trade-off is real autonomy, a small high-trust team, and the opportunity to work at the frontier of AI-native development where your output velocity will be unlike anything in a conventional engineering environment.
• In exchange, you gain genuine autonomy, a position on a small, high-trust team, and a unique chance to pioneer AI-native development. Your output velocity in this environment will far surpass what is possible in conventional engineering roles.

KEY RESPONSIBILITIES:

• Rapidly build and iterate on interfaces that surface backend capabilities
• Produce production-credible demos — polished enough to build trust, honest enough to be real
• Maintain a shared design system and reusable UI primitives for the pod
• Implement interaction quality: loading states, error handling, feedback loops
• Integrate directly with APIs built by the backend lead
• Use AI tooling (Cursor, v0, or equivalent) as a core part of your workflow
• Contribute to decisions about when a demo is ready for stakeholder exposure

THE EXPERIENCE WE’RE LOOKING FOR

• Senior-level frontend engineering judgment — able to own a full UI surface independently
• Production experience with a modern component framework (React preferred)
• Demonstrated ability to produce polished, production-credible UIs quickly
• Active use of AI-assisted development tooling
• Comfortable working from intent rather than detailed specifications
• Clear instinct for when polish matters and when it does not

Advantageous:

• Experience building internal tools, dashboards, or workflow UIs
• Has worked in a small team or startup environment
• Familiarity with design systems or component library maintenance
• Experience in fintech or regulated industries

OUR TECH STACK

• Azure
• Snowflake
• DBT
• Python
• SQL
• Hex
• GitHub

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OVERALL PURPOSE

• We are building a small, focused innovation pod inside a fintech scale-up — and data reliability is at the core of everything we ship.
• This is not a traditional DBA role. You will own the full lifecycle of data in the pod: pipelines, migrations, schema safety, and the observability to know when something breaks before the business does. You will also own CI/CD and the infrastructure layer on Azure — because in a small, fast-moving team, deployment reliability and data reliability are the same problem.
• If you have made the shift from protecting databases to enabling teams to move fast without breaking data, and want to build something from the ground up within a fast-moving agentic development process, this is the role.

KEY RESPONSIBILITIES:

• Design, execute, and safeguard database and schema migrations — including rollback strategies
• Build and maintain data pipelines — from ingestion through to reliable, queryable outputs
• Work with modern data tooling (dbt, Snowflake, or equivalent) as the pod's data stack matures
• Set up and maintain observability across both data and application layers: logging, metrics, alerting
• Design and maintain CI/CD pipelines for rapid, safe deployment
• Own the infrastructure layer on Azure: environments, configuration, secrets, networking
• Manage containerized workloads using Docker and Azure managed services
• Document data and infrastructure decisions so production teams can inherit what we build

THE EXPERIENCE WE’RE LOOKING FOR

• Production experience with database migrations and data pipelines in a regulated or financial environment
• Comfort with modern data tooling — dbt, Snowflake, BigQuery, or equivalent
• Demonstrated experience owning CI/CD pipelines end-to-end
• Hands-on with Docker and Azure managed services
• Strong understanding of observability tooling across data and application layers
• Comfortable operating as the sole data reliability and platform function within a small team
• Systematic approach to data integrity, deployment risk, and rollback planning

You will be expected to grow into:

• Infrastructure as Code practices (Terraform or equivalent) — prior IaC experience is a strong advantage but not a blocker for the right candidate

Advantageous:

• Familiarity with agentic development workflows or AI-assisted tooling
• Prior experience preparing data systems for handoff to a larger ops or platform team

OUR TECH STACK

• Azure
• Snowflake
• DBT
• Python
• SQL
• Hex
• GitHub

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OVERALL PURPOSE

• We’re seeking a highly motivated and experienced HubSpot Administrator to join our growing team as the primary architect and gatekeeper of our CRM ecosystem. In this role, you will take full ownership of database health, user governance, and complex process automations while ensuring seamless, bi-directional integrations across our core tech stack - including Zendesk, Snowflake, and Apollo.
• Working directly with our CRM + Centre Of Excellence Lead and collaboratively with cross-functional teams like Sales, Marketing, Customer Success, and Data Engineering, you will eliminate operational friction, optimise tool ROI, and build a high-performance CRM backbone that translates raw data into powerful business insights to help our commercial teams thrive.

RESPONSIBILITIES

Platform Architecture & Data Governance

• Strategy Execution & Maintenance: Operationally execute the overarching CRM strategy as crafted by the CRM Lead, while simultaneously managing day-to-day platform administration, system maintenance, and database health.
• System Ownership: Act as the primary administrator and architect of our HubSpot CRM, ensuring optimal database health, duplication control, and clean data hygiene.
• User Management: Oversee onboarding, offboarding, permission sets, and security profiles for 120+ cross-functional users in conjunction with our TechOps team.
• Process Automation: Design, test, and deploy complex workflows, custom objects, and advanced pipeline automations to drive operational efficiency.

Tech Stack Integration & Optimization

• Integration Management: Maintain, monitor, and optimize deep bi-directional syncs between HubSpot and our core stack:
• Zendesk Support: Ensuring seamless handoffs between Sales, Customer Success, and Support teams.
• Snowflake: Collaborating with Data Engineering to pipeline CRM data cleanly into our data warehouse for advanced BI reporting.
• Twilio & Apollo: Optimizing outbound/inbound communication workflows and data-enrichment pathways.
• Convertflow: Ensuring marketing conversion funnels map accurately to contact properties and lifecycles.
• Troubleshooting: Serve as the first line of defense for integration errors, resolving API or webhook sync failures before they impact the front lines.

Insights & Financial Acumen

• Build and maintain advanced dashboards tracking key performance metrics, pipeline velocity, and conversion rates.
• Analyse usage patterns of connected tools (like Apollo and Twilio) to help leadership manage licensing costs and maximize our Return on Investment (ROI).

THE SKILLS AND EXPERIENCE WE’RE LOOKING FOR

• 3–5 years of dedicated HubSpot Administration experience in a high-growth B2B or SaaS environment (supporting 100+ users preferred).
• HubSpot Administrator and HubSpot Marketing/Sales Software certifications
• Proven track record of managing native and custom integrations, specifically with Zendesk and Snowflake (or similar data warehouses).
• Comfortable with mapping complex data schemas.
• Strong understanding of relational databases and data flow logic.
• Basic SQL knowledge is a major plus.
• Ability to translate complex technical bottlenecks into business impact statements for leadership, and clear instructional guides for end-users.
• Experience in a FinTech or fast-scaling startup environment and/or in distributed teams is a plus.

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OVERALL PURPOSE

• We are looking for a committed Technical Support Team Lead who will have a pivotal role in supporting the Technical Operations Manager to guarantee the seamless functioning of the Technical Operations Department.
• This involves supervising the Technical Support Team, offering guidance to other departmental Team Leaders, and directly addressing technical issues.
• The position demands a combination of technical proficiency, managerial acumen, and exceptional communication skills to facilitate collaboration across departments and with stakeholders.
• As the Technical Support Team Lead, you will be accountable for empowering our team to deliver a first class customer experience through dependable, effective, and efficient tools and support.

RESPONSIBILITIES

• IT Support: Manage the daily flow of technical support tickets, ensuring prompt and effective responses. Act as a 'Player-Coach' by handling complex escalations while guiding team members through the resolution process to build their technical confidence.
• Team Leadership: Provide strong leadership to the Technical Support team by setting clear goals, monitoring performance, and conducting regular coaching and feedback sessions. Foster a collaborative and positive work environment that promotes teamwork, knowledge sharing, and continuous improvement.
• Collaboration: Engage with the Technical Operations Manager and Team Leaders to develop and implement strategies for improving technical support processes and procedures.
• Network Support: Ensure that Lula maintains an up-to-date, secure, and reliable office network, including the monitoring of the network and internet connectivity, resolution of issues, scheduled updates and upgrades, as well as adherence to regulatory compliance.
• Security Management: Facilitate the role assignments and access to various Lula tools, systems, networks, and office spaces, ensuring that regulatory compliance and best practices are adhered to.
• Agile Project Delivery: Lead the delivery of internal IT projects and infrastructure improvements using Agile practices. This includes managing the team’s backlog, planning sprints for technical tasks, and ensuring iterative delivery of solutions that align with Lula’s business needs.
• Process Improvement: Monitor daily workflows to identify bottlenecks in service delivery. Implement tactical action plans to enhance team efficiency and ensure the team is adhering to compliance standards.
• ITSM & ITIL: Serve as the operational lead for Incident and Service Request Management in the Technical Support space. Ensure that the ITSM tool is used effectively, tickets are actioned within SLA, and that the team maintains a high standard of data integrity for reporting.
• Hardware and Software Management: Manage and maintain our IT asset management (ITAM) tool, ensuring that all records are kept up to date in collaboration with our Finance department.
• Technical Expertise: Maintain an in-depth understanding of our infrastructure and services, as well as industry trends and best practices. Use this knowledge to assist the team in troubleshooting and resolving technical issues promptly and accurately.
• Metrics and Reporting: Monitor and analyse key performance indicators (KPIs) to evaluate the team's performance and identify trends or areas needing improvement. Prepare and present regular reports on team metrics and achievements to management.
• Supplier Management: Maintain a regular cadence with our key suppliers and partners to ensure service level agreements (SLAs) of our key suppliers and partners are being met and to discuss ticketing numbers and improvement opportunities.
• Stakeholder Management: Serve as a point of contact for cross-departmental communication and collaboration, fostering strong working relationships with other teams such as product development, quality assurance, and customer service.

THE SKILLS AND EXPERIENCE WE’RE LOOKING FOR

• Matric certificate or equivalent
• ITIL, Management and Microsoft certifications advantageous
• 8+ years of experience in a technical support or IT infrastructure role
• 3+ years of experience in a leadership or supervisory position
• Experience with ITAM, ITSM and ITIL processes essential
• Experience with office networking and wireless technologies essential
• Experience with Microsoft 365 and Azure cloud-based technologies is advantageous
• Excellent problem-solving and troubleshooting skills, with a keen eye for detail
• Outstanding communication and interpersonal skills, with a user-centric approach
• Ability to work under pressure, prioritise tasks, and meet deadlines
• Demonstrated ability to motivate and inspire team members to achieve their best
• A proactive, self-driven attitude with a passion for continuous learning and improvement