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  • Posted: Jul 6, 2022
    Deadline: Not specified
  • For 50 years, we've been using our technology and expertise to make payments safer, simpler and smarter. Innovation is at the heart of Mastercard’s 50-year history. We take an innovative, value-driven approach to the solutions we create and services we offer, making transactions faster, easier, and more convenient and secure. One of the many ways in...
    Read more about this company


    VP, Divisional Lead SSA, Operations & Technology

    Vice President, Divisional Lead Sub Sahara Africa, for Operations & Technology, will support the regional lead for Operations & Technology. S/he will support the definition and socialization of technology product roadmaps with regional product and O&T leadership. This role will be a key member of the regional technology leadership team and provide management support, coordination, leadership and support through a variety of important regional initiatives and projects.

    Responsibilities include:

    • Support the regional O&T lead to achieve key objectives for the region
    • Support the development and alignment of regional technology product roadmaps
    • Work closely with Regional Product, Global Product, Strategic Program Managers and Development Leads to create transparency into the development status of regional product priorities. Identify areas of disconnect, and drive alignment among the teams to agreed outcomes
    • Assist in the development of Regional O&T Quarterly Business Reviews to provide on-going engagement with executive stakeholders 
    • Manage – in partnership with Business Operations – tracking, analysis and process improvement activities related to customer-impacting incidents.
    • Create and support learning and communications for internal and external stakeholders of Technology innovation, culture of security and operational excellence
    • Manage the portfolio of projects to be pursued in defined planning periods and provide technical consultancy as needed for business expansion and growth
    • Create and support learning and communications for internal and external stakeholders of Technology innovation, culture of security and operational excellence
    • Support (and as needed help drive) the articulation of the TBM and Total Cost of Ownership discussions/impacts
    • Coordinating O&T efforts in supporting major sales deals/RFPs 

    About you:

    • Demonstrated strong knowledge and experience in payments, the mobile and/or ecommerce market and technologies
    • Strong Communication and Presentation skills
    • Experience in the areas of strategy, planning, and project management
    • Understanding of finance models and planning
    • Strong analytical/problem solving and planning skills
    • Experience in operating in a global or matrixed environment

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    Senior Specialist, Regulatory Compliance, Infrastructure - Eastern Europe, Middle East, and Africa

    Main Purpose of Role:


    • Mastercard’s Global Regulatory team is responsible for liaising with key regulators and government authorities to advocate and inform on regulations impacting the company and to ensure Mastercard complies with all applicable regulations.
    • This newly created position will play a key role in supporting the strategic development & implementation of regulatory processes, controls, and the compilation of regulatory submissions and correspondence both within the Mastercard Eastern Europe, Middle East, and Africa (EEMEA) region as well as globally for Mastercard. 
    • The role will have a particular focus on regulations impacting Mastercard’s technology and infrastructure including operational resilience, third party risk management & outsourcing and security. The position will support the Mastercard global regulatory team build and develop a holistic and scalable regulatory compliance strategy in relation to these areas. 
    • This position will report to Senior Managing Counsel, Regulatory Affairs, Infrastructure, based in London and Manager, Regulatory Compliance, EEMEA Region, based in Johannesburg, South Africa. This position is part of the Global Regulatory team.

    The Role

    At Mastercard we are committed to the highest standards of ethics and integrity. Ethics and Compliance are at the core of our company values and are essential to both the personal success of every Mastercard employee and to the success of the company. 

    The Senior Specialist, Regulatory Compliance, Infrastructure, EEMEA, will be responsible for strengthening, extending and sustaining a successful regulatory compliance program for Mastercard - focused on synergies created from regulations that cover technology risks over multiple geographic regions while at the same time maintaining a focus on meeting local regulatory compliance obligations for technology risks within the EEMEA region. The role will provide expert compliance support in order to help identify and implement best practices in regulatory compliance across the globe and will also provide regulatory compliance support to the regional team more broadly. 

    The successful candidate will work cross-functionally with his / her Mastercard colleagues including with the Regulatory Affairs team, Legal Counsel, Technology Risk Management, Human Resources, Finance, Public Policy, Privacy/Data Usage, Global Ethics and Compliance and Internal Audit.

    Key Accountabilities of the Role

    • This position supports Senior Managing Counsel, Regulatory Affairs, Infrastructure, and Manager, Regulatory Compliance, EEMEA region, in implementing the Global Regulatory compliance strategy within the Mastercard EEMEA region.
    • Coordinate with regulatory compliance colleagues to build global best practices framework for new and evolving regulatory obligations associated with technology risks that impact Mastercard’s technology infrastructure.
    • Take the lead in the development of thematic and scalable regulatory compliance approaches to emerging regulations globally.
    • Provide compliance support for regulated entities and products in the EEMEA region 
    • Oversee execution of regulatory compliance processes and controls within the EEMEA business. 
    • Update and maintain Mastercard’s Global Regulatory inventories relating to regulatory reporting obligations, applicable regulations and controls.
    • Provide oversight of the Regulatory Reporting Obligation process with the objective of ensuring that all reporting obligations are successfully completed within timelines.
    • Produce and maintain relevant regulatory compliance policies and departmental procedures. 
    • Preparation of submissions to regulators ensuring accuracy and completeness and submission in line with required deadlines. Assist in the gathering of internal information in response to regulatory requests and working closely with the Technology Risk Management Stakeholder Assurance team.
    • Manage compliance assurance monitoring program to ensure ongoing compliance with regulatory obligations in the EEMEA region.
    • Strengthen the compliance frameworks within the EEMEA business to enable the business to make informed risk-based decisions regarding new opportunities, markets, local initiatives and product and service offerings and that appropriate compliance processes and controls are developed, documented and implemented. 
    • Conduct regular compliance gap analysis of internal controls to ensure compliance with various applicable laws; recommend and implement remedial actions and improvements. 
    • Produce regular regulatory compliance data points and information for management and other internal stakeholders. 
    • Act as an escalation point for regulatory compliance queries from other business areas. 
    • Provide regulatory compliance guidance and act as a role model for proper conduct for other business areas.
    • Ensure business functions are adequately trained on applicable laws, regulations, and responsibilities for internal controls.
    • Collaborate with other departments to create a culture of regulatory compliance

    Key Competencies

    • The successful candidate must have the ability to juggle substantial competing demands and adapt to evolving priorities whilst dealing with complex issues.
    • Excellent written and oral communication skills a must. Fluency in English (including specifically at the technical business level) and one other local language (both written and verbal) skills required.
    • Knowledge and experience working with technology risks and security industry international standards and guidelines is desirable.
    • Experience of working with regulations relating to operational resilience, outsourcing or cyber security is a significant advantage.
    • Knowledge of local banking and payments regulation.
    • Graduate of an established and reputable university.
    • Experience of regulatory compliance in a financial services or payments organization.
    • Track record of supporting interaction with a local regulator and in other markets.
    • A self-starter and able to work in an unstructured environment.
    • Flexible and interested to take on the challenge of a regional and global role with changing responsibility over time.
    • Proven success in navigating multi-national organizations and operating effectively within a diverse multicultural organization.
    • Must demonstrate a proactive, time sensitive, results driven approach in carrying out all duties, obligations and responsibilities.

    go to method of application »

    Director, Product & Solutions - Acceptance, Southern Africa


    • Leads the Acceptance Product Team in Southern Africa, including South Africa.
    • Acts as an incubation phase for the creation/ideation of new acceptance products
    • Roles in this family focus on innovation management; they assess opportunities, define and create new products/prototypes and test differentiated value propositions that meet stakeholder needs (eg, consumer, merchants, banks, governments, issuers and acquirers)


    • Drives New Product Development including exploration of new opportunity spaces, contributing to Product strategy and partnering with cross-functional teams to design, develop and deliver new Products that drive incremental revenues for Mastercard
    • Demonstrates a full understanding of market dynamics including Regulatory, Legal, Competitive and Technology landscapes
    • Evaluates and prioritizes Global and/or Regional product ideas, markets and opportunities and determines with which projects to initiate the development process
    • Leverages the Studio Framework to rapidly Frame ideas, and develop Concepts and Prototypes to validate whether a market opportunity can be effectively monetized by Mastercard
    • Following successful Prototyping, leverage a thorough understanding of the Software Development Lifecycle to partner with Product Management – Technical and Software Development Guilds to develop scalable Products for launch, ensuring that initial build effort concludes on time and budget
    • Collaborates with cross-functional stakeholders in Legal, Data Privacy, Delivery, Finance, Marketing, Sales, etc. to ensure that the new Product has a robust go-to-market plan focused on speed to market and ease of delivery
    • Partner with Servicing teams (e.g. GCC, CTS, Biz Ops) to ensure that the new Product has a robust E2E servicing plan that enables a great end user and customer experience
    • Partners with Product Management to Commercialize new Products, providing a seamless handover supported by a robust 18-month roadmap including CX, Revenue, and Product Quality enhancements
    • Provide regular coaching and feedback to direct reports and partners to grow individual functional skills, experience and leadership capabilities
    • Drive institutionalized knowledge through the use of consistent product documentation (e.g., support documents) across the Studio framework
    • Demonstrate a commitment to continuous learning by leveraging the learning & development curriculum to augment existing knowledge, skills and experiences
    • Develop talent and provide timely feedback, coaching in the moment, and mentoring
    • Demonstrate and drive Mastercard Way behaviours through their behaviour, recognitions, coaching, and employee engagement.


    • Experience in overseeing the rapid prototyping for regional/local acceptance  products
    • Experience building winning business cases by formulating quality epics (objectives) and translating them into stories (key details)
    • Experience conducting product demonstrations and presenting compelling product propositions at external industry events for key stakeholders/audience
    • Strong track record at synthesizing products and services from multiple functional areas into value propositions that align with regional or local customer needs

    Method of Application

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