Job Opportunities at Mustek Limited

Purpose:

• To assist Enterprise Sales Executives in selling over the telephone to existing and potential clients and ensure sales targets are achieved, utilising established best practise customer service methods.

Responsibilities:

• Place 100% of External Sales Executives’ monthly GP Actuals (Epicor).
• KPI measurement on Gross Profit Monthly must be equal to or greater than 80% of YTD GP % must be achieved or a PIP will be implemented.
• If 90% average of the total KPI annually (at the end of the FY or Quarter) is not achieved PIP may be implemented.         
• Provide general sales administrative support to Sales Executives as required.
• Assist in identifying market opportunities and putting together sales strategies for new and existing clients.
• Ensure that compliance with the SOP (standard operating procedures), Fraud Prevention, Order Verification are adhered to.
• Advise on forthcoming product developments and discussing special promotions.
• Ensure that no more than 2 complaints are lodged monthly (telephonic or written).
• Actively work towards the company values.
• Ensure the customers/client care policies are adhered to always.
• Ensure professional customer/client interaction always.
• Provides customers with necessary product and basic technical support.
• Follows-up with work in progress to ensure customer satisfaction and prompt delivery of goods.
• Maintain and develop relationships with existing customers via telephone calls and emails.
• Maintain customer required SLA on response times.

Requirements

Qualification and Experience:

• Matric
• 5-7 years sales administration preferred
• Experience within sales at a similar level would be advantageous
• Experience in quoting a wide range of ICT products

Skills and Knowledge:

• Mustek product/service offering knowledge
• Sales and marketing principles
• Customer service
• Company policy and procedure
• Microsoft office applications
• Web based systems and applications.
• Administration skills
• Reporting skills
• Excellent verbal and electronic communications skills

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Purpose:

• Arrange cargo collections from various origins and issue shipping orders for air and sea freight respectively. Collate pre-alert paperwork for clearing and update ETA. Generate clearing instructions as well as pre-check the agent bill of entry before customs release. Arrange collection from the airline within the free period to avoid incurring storage. Make sure the transporter uplift containers at the port within 3 days of vessel discharge and turn-in the empty in time to avoid demurrage. Ensure billing accuracy as per the Mustek broker rate structure, request Credit Notes re incorrect invoicing. Cost products and QC the Clerk as well as the Intern's work. Process Insurance Claims on missing or pilfered cargo.

Responsibilities:

• Arrange collection from suppliers when cargo is ready.
• Issue clearing Customs Entries as per the Tariff library or classification from Import Manager.
• Using product library to ensure the Bill of entry is 100% correct.
• Issue collection instructions to Transporters on air and sea freight respectively.
• Costing the shipments accurately and on time.
• Continually optimise operations within the department i.e. collections, costing etc.
• Make sure the agent billing is correct as per the rate structure.
• Cross departmental communication regarding status of shipments.
• Drive inbound logistics efficiencies.
• Manage demurrage as airline storage (cost conscious).
• Attend embargoes to ensure zero penalties.
• Ad hoc administration functions.

Requirements

Qualification and Experience:

Matric

• National diploma or degree in Supply Chain Management, Logistics, International Relations or Trade
• 3 - 5 years in Controller or Administrative role (High-Tech, Automotive or Freight Forwarding), responsibilities amongst them being Import or Export Management, Forwarding management

Skills and Knowledge:

• Product classification and customs rate of duty Flight Schedules
• Customs Clearing Instructions, Customs Release Letters (LOA), Insurance Claims in case of Losses, Shipping Orders, Special instructions or motivation to Customs for Embargo releases on detained cargo
• INCOTERMS, NRCS safety & Energy requirements, Guidelines on Transfer pricing between related parties, Import or Export procedures
• Verbal and written communication skills
• People and customer management skills
• Conflict management skills
• Networking skills
• Communication skills
• Evaluative skills
• Customer relations skills Numerical skills
• Information processing skills
• Problem solving/analytic skills
• Administration skills (e.g., Microsoft Office)
• Relationship building skills
• Influencing/persuasion skills negotiation skills
• Organizational skills
• Attentiveness
• Deductive reasoning skills
• Comprehension skills
• Creative skills/idea generation skills

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Purpose:

• The Business Development Manager is responsible for meeting sales targets and maximising sales of products and services with focus on new business.  The Business Development Manager is responsible for providing excellent customer service, building positive business relationships and working with Channel Sales staff to ensure delivery of sales targets.

Responsibilities:

Sales

• Sell the Company's products to all customers within set geographic boundaries.
• Identify client markets and design a sales strategy to fit each client's requirements.
• Making accurate, rapid cost calculations, and providing customers with quotations.
• Negotiate the terms of agreement and closing sales.
• Advise on forthcoming product developments and discussing special promotions.
• Record sales and order information and sending copies to the sales office.
• Provides customers with necessary product support and basic technical support and maintain the relationship between the customer and Service.
• Build relationships with customers through regular communication via e-mail, phone and visits.
• Attend product training programmes and know the relevant product range.
• Demonstrate an aptitude of selling products that are hardware and software driven.
• Provide technical specifications and accurate quotations in the shortest possible time to ensure efficiency and customer retention.
• Provide quality service to Mustek's internal and external customers in all assigned tasks, while upholding Mustek's service excellence values.
• Work closely with the internal team members and external Sales and Service teams to ensure high customer satisfaction.
• Assist customers in the shortest possible time.

 Sales Targets

• Ensure monthly sales targets, new account targets and key product targets are achieved.
• Ensure YTD target is maintained if monthly target is not achieved.
• Understand and successfully complete the sales cycle to meet monthly targets.
• Review your own sales performance, aiming to meet or exceed targets.

 Sales Opportunities

• Represent Mustek at trade exhibitions, events and demonstrations.
• Actively solicit for all Mustek product opportunities, referring leads as appropriate.
• Drive sales of all Mustek products, by developing, identifying, and securing all relevant direct sale opportunities.
• Identify new markets and business opportunities and convert dormant customers to active customers, whilst servicing existing customers.
• Maximise sales opportunities during special promotions.
• Support opportunities with point of sale material.

Sales Procedures

• Follow Company sales procedures during sales calls.
• Responds to messages received through e-mail or telephone. Take steps to ensure messages are being responded to when not available.
• Follows-up with work in progress to ensure customer satisfaction and prompt delivery of goods.
• Gather market and customer information and providing feedback on future buying trends.
• Learn and retain product specific information as it pertains to the position.
• Maintain and develop relationships with existing customers via customer visits and meetings, telephone calls and emails.
• Maintain a reliable, up-to-date customer record system as per the Sales Procedure Manual
• Maintain records of new customers, deleted of customers and changes to call cycles to ensure cost effective coverage of the territory.
• Report to Divisional Executive on matters such as: trends, meeting minutes, customer complaints, opportunity conversion ratio, competitor activity
• Attend sales meetings.
• Make reports available at the request of the Divisional Executive

 General

• Manage Skills Development of the channel sales team.
• Perform quarterly performance appraisals on the channel sales team.
• Ad hoc duties as required by the needs of the business.
• Provide support as required.

Requirements

Qualifications and Experience:

• 3 Year IT Diploma or related University Degree
• Further qualification in sales and/or marketing would be advantageous
• Driver’s license

5-10 years’ experience in:

• Managing an IT Reseller Channel for a Tier one Hardware Vendor
• Supporting and developing Channel Sales Teams in an IT hardware distribution environment
• Engagement experience with product management and regional branch management
• Engagement experience with Private Sector end user customers
• Developing vertical markets for IT hardware vendors
• A management role

Skills and Knowledge:

• Good decision-making skills
• Excellent people skills
• Good verbal and written communication skills
• Good analytical skills
• Good planning and organisational skills
• Good research skills
• IT fluency is very important
• Negotiation skills are very important to close deals
• Presentation Skills
• Socially adapt & web savvy
• Good with numbers
• Creative talents and the ability to solve tough problems
• In depth knowledge of the industry and its current events
• Ability to work under pressure
• Attention to detail
• Excellent time management and organisation
• Building customer loyalty
• Time management
• Excellent knowledge of ICT industry
• Sales and marketing principles
• Good understanding of entrepreneurial and commercial objectives
• Knowledge of sales strategies and concepts
• Good understanding of developing sales reports

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Purpose:

• The External Sales Executive will be responsible for promoting and selling Mustek products to the dealer channel, government / corporate customers, retail and key accounts, as applicable per allocated database. He/ She must be able to build lasting relationships with new and existing customers, handling sales enquiries, providing quotations and closing sales.

Responsibilities:

• Achieve gross profit and sales turnover target by the end of each month.
• Ensure year to date target is maintained if monthly target is not achieved.
• Maintain and develop relationships with existing customers via customer visits and meetings, telephone calls, emails and other communication tools.
• Focus on a better understanding of the client’s business focus or clientele and specific needs.
• Demonstrate how Mustek products and services can meet client needs, focusing specifically on areas where the client is unaware of the range of offering from Mustek.
• Provides customers with necessary product support and basic technical support and maintain the relationship between the customer and service.
• Evaluate customer spend on a quarterly basis and determine reasons for declines observed.
• Motivate dealers to attend events arranged for the Western Cape area and use these events as opportunities to promote products and build relationships.
• Maximise sales opportunities during special promotions work.
• Work closely with the internal team members or departments to ensure high customer satisfaction. 
• Attend all scheduled in-house training to ensure keeping abreast with the latest technology and products.
• Monitor stock levels as per allocated responsibilities. 
• Provide technical specifications and accurate quotations in the shortest possible time to ensure efficiency and customer retention.
• Follow-up with work in progress to ensure customer satisfaction. 
• Report to the Branch Manager on any relevant information that will assist in understanding trends or opportunities within the region.
• Contact clients for outstanding amounts by the 10th of each month, as and when notified by finance.

Requirements

Qualification and Experience:

• Matric
• Qualification in sales and/or marketing would be advantageous
• Driver’s license and own transport
• Minimum 3 years’ experience in a sales target driven environment, corporate/retail sales with account management experience (within ICT would be an advantage)

Skills and Knowledge:

• Knowledge of ICT industry
• Sales and marketing principles
• Good understanding of entrepreneurial and commercial objectives
• Knowledge of sales strategies and concepts
• Good understanding of developing sales reports
• Good decision-making skills
• Excellent people skills
• Good verbal and written communication skills
• Good analytical skills
• Good planning and organisational skills
• Good research skills
• Networking skills
• Time management

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Purpose:

• The Storeman is responsible for receiving, storage and issuing goods to ensure uninterrupted supply of required stock to the Company and clients.

Responsibilities:

• Administer the daily movement and storage of stock, ensuring 100% accuracy at all times.
• Picking, packing and distributing orders accurately, efficiently and on time, where necessary personally delivering to Dispatch if clients are waiting.
• Carry out weekly cycle check counts and report stock discrepancies to supervisor.
• Save handling of all stock to ensure 0% damages.
• Maintain effective and correct shelving arrangement with correct item codes displayed.
• Assist with internal enquiries.
• Receive, store and issue goods against orders.
• Check goods received against orders placed on suppliers.
• Ensure the right quantity and quality is received.

Requirements
Qualification and Experience:

• Matric
• At least 1 year’s applicable warehouse/stores experience in ICT 

Skills and Knowledge:

• Basic mathematics principles
• Stock taking
• Inventory keeping
• Correct handling to prevent damage
• Correct packing and shelving
• Health and safety
• Best storage practices to mitigate risk in terms of damage, loss of stock.
• Use of systems and information technology.
• Using information technology (e.g. the company’s in-house supply chain system Customer service
• Teamwork
• Flexibility
• Administrative accuracy
• Good verbal and written communication skills

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Responsibilities:

• Coordinate the day-to-day operations of building maintenance activities. Participates in the development, recommendation, and administration of policies, procedures, and processes in support of departmental operations. Responds to inquiries and requests from internal departments and co-ordinate services rendered by external sources. Responsible for determining and recommending training needs and planning, coordinating, and overseeing the day-to-day operations.

Responsibilities:

• Co-ordinating the receiving function, completing manifest, documenting all incoming assessing damages, documenting all discrepancies, taking the necessary measures with the relevant parties to sort all discrepancies out.
• Co-ordinating the dispatch department, ensuring the smooth running of the department, handling of queries that can’t be handled by dispatch clerk. Taking necessary measures with relevant parties to resolve any issues the department may be facing.
• Co-ordinating the collections department, ensuring smooth running of the department, handling of queries that can’t be handled by front counter staff, taking necessary measures with relevant parties to resolve any issues the department may be facing.
• Co-ordinating the stores department, ensuring smooth running of department, handling of queries that can’t be handled by the store men, taking necessary measures with relevant parties to resolve any issues the department may be facing.
•  Co-ordinating credits function and processing of incoming customer credits, Processing of all IBT transfer credits.
• Staff management, ensuring the necessary departments are covered when other staff members are on leave, arranging casual Labor when required, training of new staff, and current staff of all new procedures and protocols.
• Liaising with various service providers involved in inbound and outbound Logistics, maintaining relationships to ensure maximum efficiency and better turnaround time on services.
• Basic warehouse upkeep, ensuring basic health and safety standards, such as all goods to be stored on pallets no unauthorized entry, Monitoring E-waste, monitoring all visitors in the warehouse.
• Monitoring push reports, ordering stock that goes on backorder on system, Monitoring backorders that are backordered on the system, ordering of all stock as directed by Line Manager
• Attending to all queries and enquiries relevant to the department, supporting sales staff to reach customer satisfaction at the same time at a cost-effective method.
• Liaising with security service providers ensuring ongoing security compliance for the premises, reporting incidents to senior management, implementation of new security protocol and procedures.
• Reporting building maintenance issues, procurement of service providers for building maintenance, supervising workmanship ensuring it is completed within timeframe and according to specification.

Requirements

Qualification and Experience:

• Matric
• Valid Drivers license
• Supply Chain & Operations Management Qualification
• Minimum 5 years’ Experience in warehousing
• Minimum 5 Years’ Experience in Operations/Logistics

Skills and Knowledge:

• Receiving
• Store Control
• Dispatching
• Credit Returns
• Critical thinking and Problem solving
• Teamwork and collaboration
• Professionalism and strong work etic
• Oral and written communication skills
• Intermediate Microsoft literacy skills
• Competent in operating Warehousing information systems

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Purpose:

• The Production Supervisor is responsible for ensuring that the production of quality desktops, servers and notebooks are completed on time and in a cost-effective manner.

Responsibilities:

• Assist in the daily production line functions and processes.
• Managing the production team daily.
• Planning and organising of daily production schedules / orders.
• Overseeing of the daily operations and processes on the production line.
• Assessing project and resource requirements.
• Determining quality control standards.
• Monitoring production output and costs, and adjusting processes and resources to minimise costs.
• Taking accountability and responsibility for the overall management of stock within these areas.
• Assist in the management of a successful team and help ensure staff competency according to performance evaluation plans.

Requirements

Qualification and Experience:

• Matric
• CompTIA A+
• Tertiary qualification would be an advantage
• Min of 1 year supervisory or management experience in a technical (IT) production environment

Skills and Knowledge:

• Ability to work cooperatively with other departments
• Ability to determine requirements and needs
• Leadership
• Time Management
• Good knowledge of general administrative and internal processes
• Knowledge of ICT industry
• Thorough knowledge of good customer service
• Good knowledge of company QMS and H&S systems
• Ability to accurately prepare and submit reports, maintain records
• Good verbal and written communication skills
• Good problem solving skills
• Project Management skills