Nedbank Group Limited is a bank holding company that operates as one of the four largest banking groups in South Africa. The company's shares have been listed on the JSE Limited since 1969. The group offers a wide range of wholesale and retail banking services through four main business clusters, namely Nedbank Corporate and Investment Banking, Nedbank Retai...
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Job Purpose
- To enable change by defining the needs and the rationale for change, to understand the current state, to define the future state, and to determine the activities required to move from the current to the future state by applying the principles of business analysis, according to the requirements classification schema, from a diverse array of multi-functional perspectives with an agile mindset. Address complex challenges or opportunities, finds a way to deliver business value for any change challenge, guides others to help them deliver better business outcomes, is sought after for expertise and guidance in addressing business challenges, and provides insight to situations that fall within (or outside of) the sphere of influence. Pair with Product Designers (CX/UX), Business Architects, Testers (QA), Business data Managers (BDM) and key roles in the requirements value chain. Apply the principles of Product Ownership Analysis and the strategy-to-execution framework. Lead other BAs in delivery Enterprisewide solutions where this is a project requirement an/or act as the business subject matter expert.
Job Responsibilities
- Conduct and lead others on iterative and adaptive planning and monitoring tasks to estimate, organize and coordinate the BA efforts on large/complex enterprise initiatives
- Conduct and lead others on elicitation and collaboration tasks to obtain information from stakeholders and confirm the results
- Conduct and lead others on requirements analysis and design definition to structure, organize, specify and model requirements and designs, validate and verify information, identify solution options that meet business needs, and estimate the potential value that could be realized for each solution option
- Conduct and lead others on Requirements Life Cycle Management tasks to manage and maintain requirements and design information from inception to retirement
- Conduct and lead others on strategy analysis to define the future and transition states needed to address the business need
- Conduct and lead others on Solution Evaluation to assess the performance of and value delivered by a solution, and eliminate barriers/constraints that prevent the full realization of the value
- Execute and lead others on according to IIBA best practices, agile product delivery and lean principles based on Nedbank's delivery approach as per the BA methods
- Discover and deliver requirements based on changes across all seven product dimensions and requirements categories
- Understand/co-create the operational value streams, enterprise strategic themes, product roadmap, vision, KPIs and metrics
- Understand all elements of the portfolio, solution, program and team backlog
- Explore and articulate the opportunity/problem to be solved and identify stakeholder wants and needs to realise this and participate to define the proposed solution
- Use visual diagrams and collaborative games to model scope, interfaces, story context, data flows, processes, and Enterprisewide dependencies
- Document Epics/features/themes to analyse user stories - identify gaps, missing stories, acceptance criteria, scenario development and all requirement categories
- Own decomposition of portfolio epics, features, elicitation, analysis, story writing and acceptance criteria writing throughout the requirements value chain and ensure reuse of requirements
- Collaborate/co-create process and capability alignment by pairing with the PE and Architect
- Drive resolutions for impediments and spikes and enabler epics/stories, and synthesise the data to articulate requirements
- Drive collaboration with development/QA to identify test cases/scenarios, conduct UAT and train the trainer/user, support change management and the product manager with commercialisation
- Lead all aspects of Backlog Refinement and increment planning and champion DevOps & Built-in quality principles and limit WIP
- Analyse/document data requirements and model data flows/ ERDs through all 7 product dimensions on a portfolio level by pairing with BDMs
- Foster stakeholder relationships and engagement for backlog discovery and delivery, dependencies and enterprise delivery up to executive level
- Conduct system demos and contribute to I&A, implement suggestions and drive continuous improvement
- Actively participate and lead portfolio/squad ceremonies by pairing with SMs, ACs, POs, Epic/BITE Owners.
- Champion minimum viable thinking by defining, prioritising, estimating and planning small increments to achieve increment plans
- Drive early remediation by reducing waste, rework, identify risks, issues and dependencies within scope and across projects
Essential Qualifications - NQF Level
- Professional Qualifications/Honour’s Degree
Preferred Certifications
- Certificate in BA endorsed by IIBA , SAFe and Agile Certification
Minimum Experience Level
- 7 - 10 years
- Managerial : 1 - 2 years
- BA experience, manage multiple IT Projects and exposure to complex enterprise wide programmes, business and industry exposure and Lead BA role
Technical / Professional Knowledge
- Research methodology
- Data and Business analysis
- Strategy planning and execution
- BA Body Of Knowledge
- Agile Concepts
- Process Engineering Skills
- Business Analysis Descipline , Techniques and Practices
- Global business analysis Trend
- Information Technology concepts
Behavioural Competencies
- Decision Making
- Technical/Professional Knowledge and Skills
- Driving Innovation
- Digital Acumen
- Coaching
- Building Networks
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Job Purpose
- To enable change by defining the needs and the rationale for change, to understand the current state, to define the future state, and to determine the activities required to move from the current to the future state by applying the principles of business analysis, according to the requirements classification schema, from a diverse array of multi-functional perspectives with an agile mindset. Complete complex tasks or larger, well-scoped challenges independently and identifies appropriate actions that have been provided to address a business challenge. Pair with Product Designers (CX/UX), Business Architects, Testers (QA), Business data Managers (BDM) and key roles in the requirements value chain. Apply the principles of Product Ownership Analysis and the strategy-to-execution framework.
Job Responsibilities
- Conduct iterative and adaptive planning and monitoring tasks to estimate, organize and coordinate the BA efforts on large/complex enterprise initiatives
- Conduct elicitation and collaboration tasks to obtain information from stakeholders
- Conduct requirements analysis and design definition to structure, organize, specify and model requirements and designs
- Conduct Requirements Life Cycle Management tasks to manage and maintain requirements and design information from inception to retirement
- Conduct strategy analysis to define the future and transition states needed to address the business need, the work required to define that need and the scope of the solution
- Conduct Solution Evaluation to assess the performance of and value delivered by a solution, and eliminate barriers/constraints that prevent the full realization of the value
- Execute according to IIBA best practices, agile product delivery and lean principles based on Nedbank's delivery approach as per the BA methods, frameworks, standards, tools, techniques, competencies and practices
- Analyse and document requirements based on changes to users, interfaces, processes, data flows, constraints, environments, and non-functional requirements
- Understand the portfolio's strategic themes, product roadmap, vision, KPIs and metrics, and align requirements accordingly
- Understand all elements of the program and team backlog and align requirements accordingly
- Explore and articulate the opportunity/problem to be solved and identify stakeholder wants and needs and participate to define the proposed solution
- Use visual diagrams and collaborative games to model scope, interfaces, story context, data flows, processes, retrospectives and dependencies across projects
- Decompose and document epics, features, themes, hypothesis statements, PI objectives and user stories by identifying gaps, missing stories and acceptance criteria, scenario development and all requirement categories
- Own decomposition of portfolio epics, features, elicitation, analysis, story writing and acceptance criteria writing throughout the requirements value chain
- Collaborate/co-create process and capability alignment by pairing with the PE and Business Architect
- Support the team in working on impediments and spikes and enabler epics, enabler stories, and synthesise the data to articulate requirements
- Work with development/QA to identify test cases/scenarios, conduct user acceptance testing and train the trainer/user and support change management commercialisation
- Conduct/participate in Backlog Refinement, prioritisation, WSJF, and increment planning and drive Devops and Built-in quality principles
- Analyse/document data requirements and model data flows through all seven product dimensions on a solution/program level by pairing with BDMs
- Foster stakeholder relationships and engagement for discovery and delivery, backlog refinement, dependencies and enterprise delivery up to senior level
- Conduct system demos and contribute to I&A and offer and implement suggestions for improvement
- Actively participate and lead program/squad ceremonies by pairing with Scrum Masters, Agile Coaches, Product and BITE Owners
- Drive minimum viable thinking, continuous deployment and integration
- Ensure early remediation by reducing waste, rework, identify risks, issues
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- IT qualification, Certificate in BA endorsed by IIBA , Safe Certification
Preferred Certifications
Minimum Experience Level
- 5 - 8 years
- BA experience, manage multiple IT Projects and exposure to complex projects, business exposure, industry exposure. Guiding others on how to effectively use common techniques. Demonstrate these skilled proficiency descriptors.
Technical / Professional Knowledge
- Research methodology
- BA Body Of Knowledge
- Business writing skills
- Agile Concepts
- Data and Business analysis
- Process Engineering Skills
- Global business analysis Trend
- Business Analysis Descipline , Techniques and Practices
- Microsoft Office Product
Behavioural Competencies
- Decision Making
- Building partnerships
- Technical/Professional Knowledge and Skills
- Initiating Action
- Continuous Improvement
- Customer Orientation
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Job Purpose
- To actively own and be accountable for the overall evolution of multiple Technology or Domain assets while influencing and maintaining the health of the asset. Play a leadership role on the associated COE’s
Job Responsibilities
- For mutiple Technology or Domain assets within sphere of influence including external components that impact these assets :
- Provide guidance to stakeholders in terms of expertise and experience
- Guide and practice code design, analysis and integration to ensure effective application of technology
- Conduct Technology Reviews of code and design quality assurance
- Drive assets health in the relevant technologies or domains
- Define and review Patterns / practices/standards in application of technology or domain
- Guide Code Branching and Merging
- Play an advisory role to Engineering leads and other stakeholders (Engineering lead and Div execs)
- Collaboration with domain architects and technical consultants ito technology and /or domain roadmaps
- Work within governance and compliance frameworks of the organisation in terms of Technology and domain application
- Provide detailed Technical roadmaps in context of the organisation architecture and interdependent technologies
- Plan and drive implementation of the agreed technical roadmaps
- Conduct research and development experimentation to test thinking regarding technology or domain applicability
- Participate in special interest groups and confrerences relating to these assets
- Ensure an understanding of technology or domain requirements, performance integrations and optimisation as positioned in organisation
- Assist with and apply troubleshooting to resolve issues
- Evaluate and influence technology decisions
- Mitigate risk by evaluating risks and impacts on technology or domain
- Update the asset knowledge base
- Conduct internal knowlege sharing sessions
- Provide coaching, mentoring and upskilling of others within area of expertise
- Support the achievement of the business strategy, objectives and values
- Stay abreast of developments in field of expertise
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities
- Contribute to the Nedbank Culture building initiatives (e.g. staff surveys etc.).
- Participate and support corporate responsibility initiatives for the achievement of business strategy
- Seek opportunities to improve business processes, models and systems though agile thinking.
- Conduct self development both by mentoring others and being mentored
- Participate in the talent management practise of the Engineering stream
Core Technical Skills & Knowledge
- Software & Infrastructure Architecture
- Proven experience designing scalable, secure, and maintainable systems.
- Ability to architect both cloud-native and hybrid environments.
- DevOps Practices
- Hands-on experience with CI/CD pipelines, automation tools (e.g., Jenkins, GitLab CI), and infrastructure as code (e.g., Terraform, Ansible).
- Strong understanding of containerization (Docker, Kubernetes).
- Cloud Technologies (Preferably AWS)
- Proficient in deploying and managing services on AWS (EC2, S3, RDS, etc.).
- Familiarity with cost optimization, security best practices, and cloud-native design.
- Linux Systems
- Solid command-line skills and experience managing Linux servers.
- Understanding of system performance, networking, and security configurations.
- Data Engineering & ETL
- Ability to design and implement ETL pipelines.
- Understanding of data modelling, transformation, and integration with analytics platforms.
- Advanced SQL
- REST APIs
- Experience designing, building, and securing RESTful APIs.
- Familiarity with API documentation tools (e.g., Swagger/OpenAPI).
- Information Security (Infosec)
- Knowledge of security principles related to APIs, integrations, and server infrastructure.
- Experience implementing authentication, authorization, encryption, and secure coding practices.
- Application Support & Debugging
- Strong debugging and troubleshooting skills across application layers.
- Experience in incident management, root cause analysis, and performance tuning.
- Ability to lead and provide direction during focus calls and critical issue resolution
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
Minimum Experience Level
- Min 8 years IT Experience with 5 years in relevant technologies or domains
- Proactive & Self-Driven
- Takes initiative in identifying and solving problems.
- Demonstrates ownership and accountability in projects.
- Continuous Learner and contributor
- Actively keeps up with industry trends, tools, and technologies.
- Engages in certifications, courses, or community contributions.
- Collaborative & Communicative
- Works well in cross-functional teams.
- Communicates technical concepts clearly to both technical and non-technical stakeholders.
Preferred Certifications
- Certificate in relevant Technology or Domain
Technical / Professional Knowledge
- Asset management
- IT Assets management processes
- Data Warehousing
- Information Technology (IT) Architecture
Behavioural Competencies
- Decision Making
- Courage
- Stress Tolerance
- Quality Orientation
- Technical/Professional Knowledge and Skills
- Emotional Intelligence Essentials
- Resolving Conflict
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Job Purpose
- To actively own and be accountable for the overall evolution of multiple Technology or Domain assets while influencing and maintaining the health of the asset. Play a leadership role on the associated COE’s. This role is open for three strong Domain Specialists to join us.
Job Responsibilities
- For mutiple Technology or Domain assets within sphere of influence including external components that impact these assets :
- Provide guidance to stakeholders in terms of expertise and experience
- Guide and practice code design, analysis and integration to ensure effective application of technology
- Conduct Technology Reviews of code and design quality assurance
- Drive assets health in the relevant technologies or domains
- Define and review Patterns / practices/standards in application of technology or domain
- Guide Code Branching and Merging
- Play an advisory role to Engineering leads and other stakeholders (Engineering lead and Div execs)
- Collaboration with domain architects and technical consultants ito technology and /or domain roadmaps
- Work within governance and compliance frameworks of the organisation in terms of Technology and domain application
- Provide detailed Technical roadmaps in context of the organisation architecture and interdependent technologies
- Plan and drive implementation of the agreed technical roadmaps
- Conduct research and development experimentation to test thinking regarding technology or domain applicability
- Participate in special interest groups and confrerences relating to these assets
- Ensure an understanding of technology or domain requirements, performance integrations and optimisation as positioned in organisation
- Assist with and apply troubleshooting to resolve issues
- Evaluate and influence technology decisions
- Mitigate risk by evaluating risks and impacts on technology or domain
- Update the asset knowledge base
- Conduct internal knowlege sharing sessions
- Provide coaching, mentoring and upskilling of others within area of expertise
- Support the achievement of the business strategy, objectives and values
- Stay abreast of developments in field of expertise
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities
- Contribute to the Nedbank Culture building initiatives (e.g. staff surveys etc.).
- Participate and support corporate responsibility initiatives for the achievement of business strategy
- Seek opportunities to improve business processes, models and systems though agile thinking.
- Conduct self development both by mentoring others and being mentored
- Participate in the talent management practise of the Engineering stream
Essential Qualifications - NQF Level
- Professional Qualifications/Honour’s Degree
Preferred Qualification
Preferred Certifications
- Certificate in relevant Technology or Domain
Minimum Experience Level
- Min 8 years IT Experience with 5 years in relevant technologies or domains
Technical / Professional Knowledge
- Asset management
- IT Assets management processes
- Data Warehousing
- Information Technology (IT) Architecture
Behavioural Competencies
- Decision Making
- Courage
- Stress Tolerance
- Quality Orientation
- Technical/Professional Knowledge and Skills
- Emotional Intelligence Essentials
- Resolving Conflict
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Job Purpose
- To analyse information security related tasks within the ambit of existing information security policies, standards and processes, procedures and practices as well as business rules. Working independently to deliver on work tasks. Mentor Administrators and Analyst I. Collaborate with other specialists to execute analysis work tasks, perform operational tasks, question, recommend and update improvements to the existing policies, process and procedures. To ensure stability and up-time for areas the incumbent takes responsibility for, which could require availability on demand to perform job related duties outside of normal working hours.
Job Responsibilities
- Capture timesheets timeously and accurately
- Capture claims timeously and accurately
- Propose solutions that must be cost effective whilst meeting information security requirements within budget.
- Participate in negotiations on fair pricing from vendors for new technologies procured.
- Manage and or resolve low, medium and high incidents and engage with Specialists to resolve the high complexity incidents.
- Build relationships with stakeholders to facilitate the flow of knowledge, input and discussion on new products and solutions as required by stakeholders.
- Facilitate and manage the incident and problem management process when stakeholder environments are affected.
- Oversee the implementation of the information security changes and check for the short comings and risks.
- Interpret MIS and system logs/ reports with the view to analyse and correct any deviations against standards and best practices.
- Participate in the implementation of new products as provided in the selection criteria.
- Act as the 1st point of problem resolution for non routine incidents and 1st line support for problems.
- Ensure compliance to standards and practises by familiarizing and keeping abreast of information security policies, rules, standards and processes, procedures and practices as well as business rules.
- Document and maintain all relevant processes and procedures mindful of current policies and standards.
- Create and maintain information security standards.
- Oversee and monitor the information security environment according to set standards.
- Review and contribute to project documentation including business requirements, designs and implementation.
- Create design documentation according to relevant standards and practices
- Implement specific Information security technologies.
- Gain further exposure and experience on multiple technologies by job shadowing Information Security analysts III and Technical Specialist.
- Log submit and implement low, medium and high risk changes independently.
- Provide guidance and supervision to Administrators and Analyst I on implementation and changes.
- Oversee and ensure change was successful in certain cases and when required perform unit testing.
- Oversee and ensure back-ups are done, documents are stored and statuses updated.
- Analyse logs and reports independently and provide supervision to Administrators and Analyst I.
- Monitor and action Service Manager low, medium and high impact incidents and e-mails related to Information Security.
- Ensure job related tasks and processes are in place.
- Ensure that the logging and submitting of all relevant incidents have taken place and resolve low, medium and high incidents.
- Conduct risk and root cause analyses around exceptions, queries, incidents as per operational procedures with the relevant internal and external stakeholders and provide feedback, confirm stakeholder satisfaction.
- Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
- Improve personal capability and to stay abreast of developments in field of expertise by identify training courses and career progression opportunities for self through input and feedback from managers.
- Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
- Transfer of knowledge to team members.
- Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.
- Initial focus will be to Implementing identity and access management (IAM), encryption, and network security in both Azure and AWS.
- This role will Support and maintain both Azure and AWS across Infrastructure as code, containers and applications pipelines.
- Very Strong networking Skills
- Experience with multiple Security Technologies.
- Building relationships with I&O Teams
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- Degree or certification in computer science or similar field
- Also would require following Microsoft and AWS certification:
- SC-200: Microsoft Security Operations Analyst
- SC-300: Microsoft Identity and Access Administrator
- SC-400: Microsoft Information Protection Administrator
- Microsoft Certified: Azure Security Engineer Associate
- Microsoft Certified: Azure Solutions Architect Expert
- Microsoft Cybersecurity Architect
- AWS Certified Solutions Architect – Associate
- AWS Certified SysOps Administrator – Associate
- AWS Certified Solutions Architect – Professional
- AWS Certified DevOps Engineer – Professional
- Strong certification/ knowledge on Linux Operating System
- Strong Knowledge on Linux Networks
- Strong knowledge in Linux virtualization
Knowledge of the following Scripting Languages
- Python
- PowerShell
- Bash (Shell scripting
- JavaScript / TypeScript (Node.js)
- Terraform (HCL - Hashi Corp Configuration Language)
YAML and JSON
- SABSA – Sherwood Applied Business Security Architecture would be preferable
- Good knowledge to ensure compliance with standards like ISO 27001, GDPR, NIST and CSA guidelines.
Minimum Experience Level
- At least 8 years in an IT environment of which at least 5 years in information Security
- Cloud Platform Knowledge – AWS and Azure
- Networking knowledge – Wan, Lan and routing
- Low-level design documentation skills
- Knowledge of the following frameworks: CSA, NIST and ISO.
- Experienced in delivering high quality design for cloud environments including Kubernetes and cloud PaaS services
- Experienced in working with large cross functional teams.
- Experienced in working in high pressure demanding environments.
Technical / Professional Knowledge
- Administrative procedures and systems
- Data analysis
- Governance, Risk and Controls
- Principles of project management
- Relevant regulatory knowledge
- Relevant software and systems knowledge
- Cluster Specific Operational Knowledge
- System Development Life cycle(SDLC)
- TCP/IP
- Information Security terms and definitions
- Relevant Operating System
- Information Security policies and procedures
- Vendor Management Principles
Behavioural Competencies
- Applied Learning
- Communication
- Collaborating
- Customer Focus
- Initiating Action
- Managing Work
- Technical/Professional Knowledge and Skills
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Job Purpose
- To provide guidance and advice related to the integration of solutions across technologies; ensuing all outputs are in compliance with current governance and legislation and provide IT leadership based on IT and business acumen. This role needs two strong candiates to join us.
Job Responsibilities
- Consult and provide advice on the use of the multiple technologies. Address the needs of the bank by deploying, supporting and configuring multiple technologies
- 30% of the responsibilities involve team leadership, while the remaining 70% necessitate a hands-on contribution
- Develop solutions using knowledge of the technologies
- Ensure ongoing availability within the SLA requirements
- Ensure maximum exploitation of the multiple technology features across multiple business initiatives.
- Identify further opportunities for use of the technologies
- Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI
- Stay abreast of developments in field of expertise, ensuring personal and professional growth
- Understand and embrace the Nedbank vision and values, leading by example
- Seek opportunities to improve business processes, models and systems
- Participate in Research and Development related to specific
- Ensure alignment with emerging technologies, and impact on Nedbank technologies and legislative requirements
- Provide problem solving in high impact incidents
- Present to stakeholders on any impact or change to multiple technologies
- Engage with vendors related to multiple technologies
- Meet bank's needs by presenting on the exploitation of the technologies
- Become a trusted consultant by providing trustworthy information and acknowledge if advice cannot be provided
- Expand IP beyond own technology speciality
- Break down components of end to end design and defined logical units of work
- Raise unallocated or missing components of design with project lead. Validate the individual design components and integrate these into end to end design
- Ensure test strategy covers full end to end design
- Provide integration solutions and validate the technical component design
- Review and approve component designs
- Consult on the resolution of high impact problem solving across. Participate in Severities (Sev's) and provide expert guidance and solutions on technical problems
- Provide the application flow
- Document and maintain the end to end design
- Build end to end design and release to stakeholders
- Ensure alignment to IT strategy to architecture roadmaps
- Upskill all stakeholders. Lead end to end design on project
- Ensure awareness of Group Technology initiatives and standards
- Support the achievement of the business strategy, objectives and values
- Enable skilling and required corrective action to take place by sharing knowledge and industry trends with team
- Obtain buy-in for developing new and/or enhanced processes to improve stakeholders' businesses
Essential Qualifications - NQF Level
- Professional Qualifications/Honour’s Degree
Essential Certifications
- Accredited where formal expert certification on technology is available JMP or MMP or equivalent
Minimum Experience Level
- 10- 15 years experience in an IT environment across infrastructures of which at least 2 years in a senior role from feeder areas
Technical / Professional Knowledge
- Banking knowledge
- Business Acumen
- Business writing
- Principles of financial management
- Principles of project management
- Relevant regulatory knowledge
- Relevant software and systems knowledge
- Risk management process and frameworks
- Cluster Specific Operational Knowledge
- Mentoring
- Information Technology concepts
- System Development Life cycle(SDLC)
- Role relevant related technologies
- Service orientated Architecture (SOA)
- IT Solutions Architecture
- IT Infrastructure Architecture
- Knowledge across multiple technologies
- IT Risk and security principes
- Usability and GUI techniques
- Multiple operating system
- Systems Analysis and design
Behavioural Competencies
- Earning Trust
- Communication
- Collaborating
- Decision Making
- Initiating Action
- Innovation
- Work Standards
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Role Purpose
- The Head of ERP Delivery & Operations is responsible for leading the Bank’s SAP CCOE ERP , as well as associated ERP related application teams, ensuring the stability, scalability, and modernization of the SAP and overall enterprise resource planning landscape. This role owns the full lifecycle of SAP and associated solutions (approx. 40 3rd party applications) —from build to run—across platforms including SAP ECC/S4HANA, Ariba, Fieldglass, BW, SAC, Datasphere, and Payroll. The SAP CCOE is also responsible for central SAP specific functions such as Basis and GRC/Security for Finance, Procurement, Corporate Real Estate, HR and Loans. The role is critical in maintaining seamless integration between SAP and the Bank’s core banking and product systems, particularly in ensuring accurate and timely postings to the general ledger
Key Responsibilities
Strategic Leadership
- Define and execute the SAP ERP strategy aligned to business and IT objectives.
- Drive modernisation and upgrades across SAP platforms to ensure currency and compliance.
- Champion a “You Build It, You Run It, You Own It” culture within the SAP team.
Operational Excellence
- Oversee day-to-day operations of SAP systems, ensuring high availability, performance, and security.
- Lead incident, problem, and change management processes for SAP platforms.
- Ensure effective monitoring, alerting, and proactive maintenance of SAP environments.
Delivery and Integration
- Manage end-to-end delivery of SAP projects and enhancements.
- Ensure robust integration between SAP and non-SAP systems, especially for financial postings from product systems to the general ledger.
- Collaborate with Finance, HR, Procurement, and other business units to deliver value through SAP capabilities.
Team and Vendor Management
- Lead a multidisciplinary SAP team including functional, technical, and support roles.
- Manage relationships with SAP and third-party vendors, ensuring service levels and value delivery.
- Foster a high-performance culture through coaching, development, and accountability.
Governance and Compliance
- Ensure SAP systems comply with internal controls, audit requirements, and regulatory standards.
- Maintain accurate documentation and enforce governance across SAP change and release processes.
Required Skills and Experience
- 10+ years of senior management and leadership experience
- Proven experience leading SAP ERP teams in complex enterprise environments.
- Deep expertise in SAP ECC, Ariba, Fieldglass, BW, SAC, Datasphere, Payroll and SAP Business Technology PaaS.
- Experience and/or exposure to S/4HANA would be preferred.
- Strong understanding of SAP integration patterns, especially with non-SAP core banking systems.
- Experience with SAP upgrades, migrations, and cloud-based solutions
- Leading multi-disciplined teams / full stack squads throughout the system development lifecycle to meet the business requirements using modern methodologies such as BizDevOps and SAFE.
- “You build it, You run it, You own it”.
- Management of products which require high availability.
- The products typically have significant client and business impact in the event of an outage
Preferred Qualifications
- Bachelor’s degree in Information Systems, Finance, or related field.
- SAP certifications in relevant modules or platforms.
- Experience in financial services or banking environments.
Technical / Professional Knowledge
- Technical skills
- Product management
- Project Management
- Financial management
- Strategy planning and execution
- Vendor Management Skills
- Stakeholder management
- Governance, Risk and Controls
- Relevant regulatory knowledge
Behavioural Competencies
- Delegation and Empowerment
- Execution
- Decision Making
- Building Talent
- Customer Focus
- Guiding Team Success
- Leadership Determination
- Driving Innovation
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Job Purpose
- To provide client service by applying sound credit risk management principles with approved credit mandates through management of a designated portfolio of clients across multiple products enabling Nedbank to reduce the cluster impairment charge with the view to rehabilitate the client, in line with the business or individual turnaround strategy.
Key Deliverables
- Credit and Credit Risk assessment and collections of arrears/excesses of all products namely Current Accounts, Savings Accounts, Home Loan accounts, Commercial & Industrial Property, Personal Loan accounts, Term loans and Asset Based Finance {motor vehicles/yellow} goods.
Job Responsibilities
- Approve annual review of facilities by making decisions based on the credit risk policy guideline and credit norms in conjunction with relevant Nedbank strategy and the analysis based on the information provided.
- Analyse/Assess individual and juristic financial statements.
- Develop client exit or rehabilitation strategies by conducting inter-alia review of client facilities.
- Ensure policies and processes are followed within mandated signatories including checking and confirming the sign-off.
- Ensure policies and procedures are followed by reviewing recommended submissions from other parties.
- Manage default accounts timeously by obtaining acceptable repayment arrangements or handover portfolio to legal collections.
- Approve funding by making decisions based on the credit risk policy guideline and credit norms in conjunction with relevant Nedbank strategy and the analysis based on the information provided.
- Give an overview of the book by developing and preparing portfolio review presentations based on Management Information Systems (MIS).
- Adapt to changes in Legislation by enforcing the compliance to the changes.
- Ensure clean audit in area of responsibility by enforcing adherence to bank policies, process and procedures and industry regulations.
- Implement sound credit risk management by providing advice on specialized credit risk matters to cross functional teams and direct reports, where applicable
- Recommend enhancement to processes by constantly seeking innovative improvements to the credit systems.
- Motivate staff where applicable to perform and contribute to the success of the business by creating environment of teamwork through engaging with staff (sharing information) and encouraging participation in decision making processes
Minimum Experience Level
- Minimum 5 years' experience in a Credit role in a Banking environment
- Minimum 5 years' experience Analysing and Assessing individual and juristic financials.
Preferred Qualification
- Successfully compelted NQF Level 6 of Higher in a Finance or Credit-related field
Technical / Professional Knowledge
- Business administration and management
- Change management
- Client service management
- Communication Strategies
- Financial Accounting Principles
- Governance, Risk and Controls
- Organisational systems
- Principles of project management
- Strategic planning
- Management information and reporting principles, tools and mechanisms
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Job Purpose
- To manage clients' wealth needs through an ongoing advisory process to achieve Nedbank's strategic goals of client centricity and revenue generation, as per the business strategy.
Job Responsibilities
- Acquire and retain clients' assets under management through sales activities and consulting with clients for profitable pricing.
- Grow internal Nedbank Group networks by identifying suitable groups and individuals in order to create awareness of the value proposition and attract leads.
- Research new client targets by evaluating opportunities and preparing for first contact.
- Analyse current and potential clients by determining Wealth Management opportunities in relation to their portfolio in order to achieve growth in revenue.
- Propose and execute on client wealth management needs, through personal and specialist support to ensure a profitable and sustainable solutions.
- Cross-sell on-shore and off-shore Investments, Estate Planning, Risk, Banking and Philanthropy solutions by continuously reviewing and seeking to understand client needs in order to increase Assets Under Management and increasing overall client share of wallet.
- Build and maintain relationships with internal stakeholders through collaboration, information sharing and giving and receiving feedback
- Grow external networks through participation in events and membership to external bodies in order to source referrals and leads external to Nedbank.
- Identify opportunities and referrals based on programmes and reviews by executing client visitation programme and annual reviews and utilising specialists as needed.
- Undertake correct wealth planning activities appropriate for client.
- Monitor performance on ongoing basis by analysing own contribution against targets and/or revenue
- Utilise available resources by managing stakeholder expectations and ensuring deliverables within expected timeframes.
- Propose and execute on client wealth management needs personally and through the support of specialists by advising within regulatory framework
- Mitigate risk to Nedbank by providing professional expertise to ensure regulatory compliance and best advice for client.
- Ensure compliance to legal and regulatory requirements by taking all legal/compliance steps and completing mandates/documents to record all advice.
- Resolve work obstacles by managing on a case-by-case basis and early escalation where required.
- Contribute to strategy development by recommending improvements to existing processes and strategies.
- Support the achievement of the business strategy, objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems, process, services and solutions are aligned.
- Identify training courses and career progression for self through input and feedback from management.
- Ensure all personal development plan activities are completed within specified timeframe.
- Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
- Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
- Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
- Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
- National Certificates and Occupational Awards
Preferred Qualification
- Degree in Commerce/Finance/ Business Science etc
- Post Graduate Diploma in Financial Planning (essential)
- Certified Financial Planner (CFP) or studying towards CFP
- Regulatory FAIS Exams - RE5 (essential)
Minimum Experience Level
- 3-5 years related experience in Financial Planning/Wealth Management acquisitions/sales is essential
- RE5 certification is essential
Technical / Professional Knowledge
- Business terms and definitions
- Business writing
- Communication Strategies
- Data analysis
- Governance, Risk and Controls
- Industry trends
- Microsoft Office
- Principles of financial management
- Relevant regulatory knowledge
- Decision-making process
- Nedbank policies and procedures
- Business Acumen
- Relevant software and systems knowledge
- Banking knowledge
- Banking procedures
- Research methodology
Behavioural Competencies
- Continuous Learning
- High-Impact Communication
- Managing Work
- Sales Disposition
- Sustaining Customer Satisfaction
- Technical/Professional Knowledge and Skills
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Job Purpose
- To be the direct contact between the external customer and Nedbank to build and maintainrelationships according to the TS, CIB and Nedbank customer and sales strategy. Providepersonal and customised operational and servicing support to the CIB TS client to best meet theirneeds across the end-to-end product, channels and solutions life cycle in line with Nedbank'sclient service strategy. Facilitate all aspects of enablement and servicing for TS CIB clients toensure the successful implementation and usage by the client of the products, channels and solutions.
Job Responsibilities
Financial:
- Increase business revenue by identifying opportunities to expand existing business orgenerate new business through interacting with clients.
- Provide further service offerings, beyond the current product suite to grow the client base andproduct utilisation across Nedbank.
- Constantly look to identify efficiency improvements by reviewing and adapting the quality ofclient servicing support processes.
Customer:
- Understand the assigned sector client needs, touchpoints and trends to provide a world classsupport service.
- Align and adapt business processes to deliver best practice customer experiences throughconsultation and collaboration with business stakeholders.
- Ensure service standards are adhered to and that clients are retained through daily andongoing communications.
- Drive client satisfaction through effective first call resolution and evaluate client feedbackusing the information to make the necessary changes to ensure a world class support serviceis provided.
- Take responsibility for daily client service management and support the transactional bankingvalue proposition while ensuring client satisfaction and ultimately achieve overall businessobjectives and deliver solutions for our clients in line with Nedbank business strategy. Act as trusted partner to achieve better customer service and business results by exceedingservice level requirements.
- Interrogate clients' own business processes by physically walking through their businessprocesses to identify gaps.
- Ensure to follow through relevant tasks by monitoring and verifying the process flow tillcompletion.
- Ensure that escalated queries are accompanied with adequate information (i.e. screenshots,time stamps, etc.) obtained from remote sessions held (where relevant) and that the correctDTs and FAQs were referenced to attempt assistance.
- Assist clients with both onboarding and enablement digital self-service recommendations todrive the Digital First strategy of Nedbank thereby enhancing the client’s online experience
Stakeholder Management:
- Collaborate and build effective networks across Nedbank to address the client need.
- Manage relationships with clients, service providers and internal stakeholders.
- Support TS Sales in all escalated admin-related issues.
- Maintain sector based networks.
- Collaborate with business partners by sharing expert knowledge and information obtainedfrom client engagements.
- Develop and maintain collaborative relationships with internal and external stakeholders byactively managing call programs and client expectations.
People:
- Teamwork and collaboration - Building relationships with TS Service Support Specialists andClient Service Support Specialists.
- Make decisions and recommend tailored solutions to specific problems.
- Challenge the status quo to drive continuous improvement.
- Improve personal capability and stay abreast of developments in field of expertise byidentifying training courses and career progression opportunities for self with input frommanagement.
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
- Professional Qualifications/Honour’s Degree
Preferred Qualification
- Master of Business Administration (MBA)
Minimum Experience Level
- 5-10 years client service experience and 5-10 years experience in a similar industry.
Technical / Professional Knowledge
- Capacity planning
- Change management
- Client service management
- Communication Strategies
- Diversity management
- Employee training/development
- Organisational behaviour theory
- Principles of project management
- Stakeholder management
Behavioural Competencies
- Aligning Performance for Success
- Building Partnerships
- Decision Making
- Broadening Business Value
- Building partnerships
- Guiding Sales Opportunities
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Job Purpose
- To lead and manage environmental and sustainability projects across the corporate real estate portfolio, ensuring alignment with ESG goals, regulatory compliance, and Nedbank’s broader sustainability strategy. This role will drive the implementation of green building initiatives, energy efficiency programs, and sustainable workplace practices that support the CRE Sustainability Journey and SDG-aligned outcomes.
Job Responsibilities
- Project Leadership: Initiate, plan, execute and monitor sustainability focused projects including green building certifications, energy and water efficiency upgrades, green energy wheeling and waste reduction programs.
- Stakeholder Engagement: Collaborate with internal teams e.g. Facilities Management, Finance, Procurement and external partners e.g. consultants, regulators and suppliers to ensure project alignment and success.
- Compliance & Reporting: Ensure adherence to environmental regulations and internal ESG targets. Prepare reports on sustainability KPIs relating to initiatives and projects such as GHG emission reductions, water/electricity efficiency, and green energy targets.
- Innovation & Best Practice: Stay abreast of emerging trends in sustainable real estate and integrate innovative solutions into project planning and execution.
- Corporate Responsibility: Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
Qualifications & Experience
- Bachelor’s degree in environmental science, Engineering (energy), Sustainability, or related field. A postgraduate qualification or certification GBCSA or EDGE is advantageous.
- 5+ years of experience in project management with a focus on sustainability or environmental initiatives, preferably within a corporate real estate environment.
- Proven ability to manage cross-functional teams and deliver complex projects on time and within budget.
- Strong understanding of ESG frameworks, SDGs, and green building standards.
Key Competencies
- Strategic thinking and goal driven
- Strong communication and stakeholder management
- Analytical and data-driven decision-making
- Change management and adaptability
- Passion for advancing environmental sustainability
- Relevant regulatory knowledge
- Project management principles and methodologies
Technical / Professional Knowledge
- Industry trends
- Relevant software and systems knowledge
- Principles of financial management
- Cluster Specific Operational Knowledge
- Principles of project management
- Communication Strategies
- Decision-making process
- Governance, Risk and Controls
- Financial management
- Information Technology concepts
Behavioural Competencies
- Influencing
- Customer Orientation
- Earning Trust
- Continuous Learning
- Monitoring Information
- Leveraging Feedback
- Planning and Organizing
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Job Purpose
- Educate clients on the functionality of self-service digital solutions, whilst solving for their sales and service needs, in order to meet business goals and growing market share.
Job Responsibilities
Client Engagement:
- Respond to client needs by offering the right service and solution.
- Build client trust by applying your expertise and experience to do good for your client.
- Educate clients and potential clients on how to subscribe and service their account.
- Treat clients with respect, build trust, show care and humility in all client interactions.
- Help clients achieve their goals and grow financially.
- Own the client request end to end and route for alternative intervention if not equipped to service the client.
- Entrench clients and deliver value through cross selling.
- Facilitate the sales process by informing clients of the product features and benefits.
- Document client needs analysis and provide corresponding product solutions.
- Obtain referrals from existing clients as well as leads from other business units.
- Build, maintain and retain client relationships by keeping clients informed of progress or action taken regarding their applications, queries, and requests.
- Educate clients on the use of, secure, alternative, cost effective, time saving and convenient self-service channels.
- Collaborate with internal stakeholders to provide complete financial solutions for clients.
- Ensure great client experiences by making the client feel welcome, listened to, and owning and solving their financial problems.
- Ensure clients are onboarded in line with Nedbank's product strategy, policy, and procedure.
- Act with a client first mindset in all client engagements.
Nedbank Goals:
- Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures, and policies.
- Develop, retain, and grow the business by delivering against individual and team goals that support a positive client experience.
- Increase market share of primary clients by entrenching clients through Core+ needs discussions, salary and debit order switching as well as enrolling clients on the various digital platforms.
- Identify and resolve work obstacles and problems through participating in team meetings, sharing information and reviewing performance against targets and standards.
- Ensure all sales activities are completed to plan, progress reviewed, and corrective action taken.
- Support the achievement of the sales and service strategy objectives and values.
- Enable Nedbank's strategy of being financial experts who do good.
- Covert leads into sustainable business for Nedbank in a responsible manner.
Risk and Compliance:
- Mitigate risks and meet legislative requirements (e.g. FICA, FAIS and Letter of Authority) by being accredited and updating and maintaining client information.
- Report suspicious transactions to the relevant department.
- Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, communications, and training material.
- Manage risk by meeting technical, company standards, practices, and resource management (e.g. ultra-violet lights to identify false identity documents).
- Be a responsible employee by being compliant to Nedbank policies, controls, regulations, and banking legislation.
Essential Qualifications - NQF Level
Preferred Qualification
- FAIS Approved Qualification
Minimum Experience Level
- 1 - 2 years Retail/Banking Client Service, Sales, Relationship experience
Technical / Professional Knowledge
- Product sales skills
- Sales Strategies
- Product Knowledge
- Customer service principles
- Nedbank policies and procedures
- Customer relationship management
Behavioural Competencies
- Building Customer Loyalty
- Building Trusting Relationships
- Sales Persuasion
- Technology Savvy
- Planning and Organizing
- Adaptability
- Applied Learning
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Job Purpose
- To conduct investigations on Nedbank staff by following forensic and relevant methodologies to mitigate fraud and reputational risk and criminal liability and ensure regulatory requirements in Nedbank, including subsidiaries are met.
Job Responsibilities
- Build, manage and maintain stakeholder relationships through face-to-face interaction and networking.
- Attend industry and professional forums, sharing best practice, creating synergies and collaborative professional relationships.
- Request assistance from, and consult with, internal and external sources to obtain expert opinion and evidence.
- Interact with and keep stakeholders updated on progress of ad hoc requests and/or investigations, as well as when case is closed.
- Present investigation findings in a formal report to relevant stakeholders for implementation of recommendations and actions required.
- Conduct investigations against Nedbank staff, draft reports and recommend potential solutions, process changes and/or raise awareness of modus operandi to business.
- Alert and liaise with relevant investigation units and/or product owners through formal interaction.
- Update case management system with findings and recommendations to ensure reporting to the relevant enterprise risk committee takes place.
- Follow interviewing processes and relevant investigation methodologies, update processes and where relevant, escalate to chief risk officer and relevant stakeholders.
- Conduct root cause analysis of staff investigations and/or claims to identify gaps in processes to make recommendations.
- Analyse information and compile formal report containing recommended actions and solutions.
- Alert and/or liaise with other banks or relevant institutions regarding possible fraudulent activities and events.
- Utilise and access various resources to conduct investigations and/or ad hoc requests to report fraudulent and/or inappropriate activities.
- Prepare files by scanning evidence for future reference and safekeeping.
- Improve personal capability and stay abreast of developments in field of expertise.
- Ensure all personal development plan activities are completed within specified timeframe and as per agreement with management.
- Share knowledge of trends and identified fraud risks with team and stakeholders during formal and informal interaction.
- Provide input and support for buy-in, and recommend the development of new and/or enhanced processes that will improve the functioning of stakeholders' businesses.
- Participate in Nedbank culture building initiatives and corporate social responsibility initiatives.
- Identify opportunities to influence the improvement or enhancement of business processes and methodologies.
- Capture time to ensure billable hours are accounted for and costs are recovered.
Essential Qualifications - NQF Level
Preferred Qualification
- Diploma: Criminal Justice and Forensic Auditing
Minimum Experience Level
- Minimum 3 years experience in banking environment and/or conducting investigations
Technical / Professional Knowledge
- Ethics and Fraud
- Fraud investigation methodology
- Governance, Risk and Controls
- Relevant Nedbank product knowledge
- Relevant regulatory knowledge
- Relevant software and systems knowledge
- Business writing skills
- Relevant regulatory, compliance and risk legislation
Behavioural Competencies
- Communication
- Continuous Learning
- Customer Focus
- Decision Making
- Managing Work
- Quality Orientation
Method of Application
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