Job Opportunities at RCL Foods

• As we continue to grow, we are seeking Sales Representative who is brilliant at the basics to join our Baking Division. The purpose of this role is to ensure efficient customer service is maintained in order to increase sales volumes and improve market share. This role will be based in Pietermaritzburg and report to the Area Sales Manager.

Minimum Requirements    

• Matric (Grade 12)
• Degree in Sales/ Management (will be advantageous)
• Valid EB Drivers License (Code 08)
• 2 years minimum experience in a FMCG sales environment

Duties & Responsibilities    
Set Sales budgets volumes monthly will be achieved

• Monthly action plans to be provided and implementation of a minimum of 4 Displays per month
• Conduct weekly reviews meetings with agents
• Compile monthly action plans to achieve targets by customer.
• A set route list will be followed weekly
• Establish good relationships with all store and regional managers.
• Agent Management
• Weekly sales meetings Friday 08:00 will be attended
• Distribute and share sales information, sales statistics, etc. weekly

Promotions

• Implement promotional plan to achieve volumes
• Manage promotions

Monthly actions

• To achieve or exceed the monthly sales budgets
• To demonstrate and promote the sales of Bread
• Friday promotions will be conducted and Saturday when applicable

Agent Management

• To ensure weekly communication sessions.
• To co-travel with the agent sales staff (management ) weekly
• To establish weak points with agents and to rectify them
• To ensure the agents are aware of all Marketing activity, and that this is executed
• Ensure that the agents effectively manage the shelves

Objectives and Key Tasks

• To Develop a regular calling cycle with all traders in the area and continually canvass for new business
• Continually ensure correct merchandising and otherwise promote the display of all company products in all outlets, using all displays material.
• Negotiate continually for more and improved shelf space for the company products in all outlets
• To identify opportunities to increase sales via existing customers and obtaining new customers in conjunction with or without the agents and sales staff
• To maximize sales and grow our market share
• To provide assistance to agents and customers
• To establish and maintain excellent customer service levels

Reports (Weekly)

• Sales activity ,
• Opposition activity,
• Achievements,
• Agents performance versus budget,
• Your sales volumes versus budget.
• Sales Staff performance and actions
• Points of interest & issues

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• As we continue to grow, we are seeking a highly skilled and experienced Technical Advisor. This role will be based in Bloemfontein and will report to the Regional Technical Advisor.

RCL FOODS would require you as the Technical Advisor to:

• Provide bakery training /advice to customers. 
• Problem solve on product or process in the bakery environment. 
• Work closely with the technical team to ensure correct preparation of product at the customer outlets. Implement extension of product recipes and innovation. 
• Provide support in complaint handling, Key account activities such as trade shows and golf days.

Minimum Requirements    

• Matric
• Marketing and sales degree or diploma.
• Formal training experience to both individuals and groups.
• 3 – 5 Years bakery operational/ production experience. 
• 3 – 5 Years Craft and Retail Baking experience.
• Valid Code EB drivers’ license

Duties & Responsibilities    
Technical Baking Training with customers

• Provide formalized training aligned to the Outlet Targeting Model, at an agreed ranked coverage.
• Continued training of staff and demonstration of product range across all RCL Divisions.
• Compiling training plans for customers.
• Carrying out a training needs analysis in store based on process and product.
• Problem solve on product or process in the bakery environment.
• Accurate record keeping of trainings completed.

Product Extensions

• Works closely with technical team in aligning implementation of innovation and new product development. 
• Works with customers to demonstrate extension of products to meet their consumer’s needs.

Test bakes of product range/ Customer service

• Demonstrates the quality and advantages of the RCL Foods products towards potential and existing customers. Provides costings and yield results from test bakes.
• Understand and present intrinsic product benefits aligned to profiled Outlets; according to RCL strategy.
• Preparation of all samples required timeously; before scheduled demonstrations and/ or on-site preparation.

Complaint handling 

• Dealing with customer complaints and provide resolutions.
• Reacts to complaint and strives to resolve issues timeously. 
• Ensures correct complaint handling process is adhered to. 

Key Account Support

• Be a resource of support for Key Account Store openings; Key account formal training and product preparation; Golf Days; Trade Days/ Trade Shows.

Reporting & Analysis

• Prepare monthly pre-call schedule of activities & maintain a map of daily detailed reports regarding demonstration conducted onto the Handheld Technology.
• Gather market information regarding market trends, competitive activity and requirements for the development of new existing products. 

Team Coordination and Self-Management

• Demonstrate effective self-management in terms of planning, prioritizing and self-development.

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• As a leading player in the Food Manufacturing industry, we pride ourselves on delivering high-quality products and making a positive impact.
• As we continue to grow, we are seeking a talented and motivated individual to join our team as a SHE Intern FTC  with our RCL FOODS Speciality Centurion operating unit.

Minimum Requirements    

• Matric / Grade 12
• Diploma in Health & Safety
• SAMTRAC (advantageous).

Duties & Responsibilities    

• Providing technical support in the improvement, maintenance, and monitoring of existing management systems and standard operating  procedures (ISO45001 Management System).
• Ensure adherence to all company HSE processes and procedures.
• Conducting and compiling routine safety compliance, inspections, and audits against authorizations, guidelines, and legislations, and creating action plans for addressing areas of non-compliance.
• Conduct Pro-active planned and unplanned safety inspection and produce reports.
• Ensuring Fire extinguishers and first aid boxes are compliant (Serviced and not blocked).
• Conduct and review risk assessments.
• Actively compiling information for weekly, monthly, and various reports submissions.
• Schedule and Conduct emergency response drills.
• Compile information and participate in incident investigations.
• Ensure that noticeboards display important HSE information.
• Attend and Write minutes of the HSE statutory meetings.
• Assist in driving the CAPAs (Corrective Actions and Preventative Actions) System.

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Minimum Requirements    

• National Diploma in Food Technology or relevant is essential.
• 1 -3 years’ experience in FMCG.
• ISO 22000 or FSSC 22000 certificate will be an added advantage.

Duties & Responsibilities    

• Evaluate suppliers and report supplier deviations.
• Provide food safety and quality training to staff.
• Schedule and conduct internal audits.
• Investigate customer complaints.
• Develop and maintain a traceability and recall system.
• Pest management.
• Monitor quality of water used in the factory.
• Maintain hygiene standard inside the factory.
• Ensure that microbiological and chemical tests are conducted as per schedule and investigate deviations.
• Update and make changes on the product specifications.
• Conduct GMP inspections and PRP management.
• Report to QAT on out of specification issues regarding food safety.
• Manage all aspects of food safety within the processing plant and all related processes.
• Take necessary corrective actions on any deviations regarding food safety.
• Promote a strong QFS culture by facilitating toolbox talks and actively participating in Gemba walks
• Ensure data accuracy on the SHEQX system.

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Minimum Requirements    

• National Diploma in Food Technology or relevant is essential.
• 1 -3 years’ experience in FMCG.
• ISO 22000 or FSSC 22000 certificate will be an added advantage.

Duties & Responsibilities    

• Evaluate suppliers and report supplier deviations.
• Provide food safety and quality training to staff.
• Schedule and conduct internal audits.
• Investigate customer complaints.
• Develop and maintain a traceability and recall system.
• Pest management.
• Monitor quality of water used in the factory.
• Maintain hygiene standard inside the factory.
• Ensure that microbiological and chemical tests are conducted as per schedule and investigate deviations.
• Update and make changes on the product specifications.
• Conduct GMP inspections and PRP management.
• Report to QAT on out of specification issues regarding food safety.
• Manage all aspects of food safety within the processing plant and all related processes.
• Take necessary corrective actions on any deviations regarding food safety.
• Promote a strong QFS culture by facilitating toolbox talks and actively participating in Gemba walks
• Ensure data accuracy on the SHEQX system.

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Job Description    

• RCL Foods is recruiting for a driven, highly energized and customer focused Channel Representative - GT within the baking business unit.
• The suitable candidate will be required to address regular operational needs of customers and to monitor as well as to ensure improved route optimisation and driver efficiency.
• This role will be based in Empangeni and reporting to the Sales Executive.
• This role is a Permanent role.

Minimum Requirements    
Education and Qualification:

• Matric
• Valid Driver’s License (Code 10) with PDP and Own Car

Experience and Training:

• 3 to 5 years’ experience in a sales function.
• Driver salesman experience beneficial

Duties & Responsibilities    
Ensure efficient and cost-effective product distribution

• Ensure driver teams deliver according to mapped and optimised routes
• Ensure all new and old customers are plotted on the GPS system
• Ensure orders are geared towards improving truck utilisation and loaves/km

Ensure balancing of orders placed, delivered and returned

• Monitor driver orders for informal trade customers daily 
• Monitor and track returns daily 
• Craft and action plans to drastically improve returns

Submit sales figures from drivers daily

• Ensure driver teams’ sales are in line with sales targets
• Source and distribute of key trade intelligence 
• Provide actionable plans for improvements and combating competitor activities

Ensure the capturing and allocation of all customer details

• Ensure all customer details and classifications are loaded correctly on new accounts and are correctly listed on existing accounts

Ensure driver competency and delivery time management

• Support, train, discipline and lead the driver & van assistant teams to deliver sales excellence 
• Employ efficient route riding system to see all customers within each month
• Evaluate on-the-job performance, and provide training on shortfalls identified

Monitor Trade Prices

• Submit weekly price surveys for informal trade customers
• Monitor RSP’s and execute pricing strategy, policy and mandate 

Build long standing relationship with customers

• Increase sales volume and market share in General Trade stores
• Develop a strategy with Informal Sales Representative to gain new business
• Handle customer complaints and queries
• Ensure merchandising to the company’s standards
• Supports the Informal Sales Representative in providing adequate route optimisation and rationalisation solutions
• Ensure the customer needs are met within a viable business framework
• Provide a link between customers and drivers for a seamless transition of products
• Provide key trade intel and address regular customer service requirements

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• We are on the lookout for a passionate Quality Monitor. The role will be based in Nelspruit and report to the Quality Assurance Tecchnologist. 

Minimum Requirements    

• National Diploma in Food Technology or relevant is essential.
• 1 -3 years’ experience in FMCG.
• ISO 22000 or FSSC 22000 certificate will be an added advantage.

Duties & Responsibilities    

• Evaluate suppliers and report supplier deviations.
• Provide food safety and quality training to staff.
• Schedule and conduct internal audits.
• Investigate customer complaints.
• Develop and maintain a traceability and recall system.
• Pest management.
• Monitor quality of water used in the factory.
• Maintain hygiene standard inside the factory.
• Ensure that microbiological and chemical tests are conducted as per schedule and investigate deviations.
• Update and make changes on the product specifications.
• Conduct GMP inspections and PRP management.
• Report to QAT on out of specification issues regarding food safety.
• Manage all aspects of food safety within the processing plant and all related processes.
• Take necessary corrective actions on any deviations regarding food safety.
• Promote a strong QFS culture by facilitating toolbox talks and actively participating in Gemba walks
• Actively use SHERQX system for all live modules and Ensure data accuracy on the SHEQX system.
• Conduct routine quality checks during production e.g. packaging integrity, label accuracy, final product checks e.t.c
• Verify that raw materials and ingredients are used according to specifications
• Support corrective and preventive actions for quality and food safety issues
• Conduct production process checks to ensure compliance to the parameters
• Completes all QC/QA checks sheets, records, and inspections reports accurately and on time
• Support product quality evaluations and shelf-life checks when required

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• We are on the hunt for an experienced Sales Representative to join our team on a 6-month Fixed Term Contract to drive growth of RCL portfolio at outlet level. Drive increased SKUs per outlet in your territory; Drive compliance in National/Regional account listings. Drive effective National/Regional promotional executions within your territory to drive volume growth. To ensure availability of RCL FOODS range at a unit level.  Ensure smooth trade level relationship with the outlets in your territory, policing and managing any supply related issues. Use your product preparation knowledge to do informal training to deliver consistent/improved product quality.
• The role will report to the Area Sales Manager and will be based in Cape Town.

Minimum Requirements    

• Matric
• Valid Code EB drivers’ licence.
• Preferred 1 to 2 years direct selling experience (Relevant food service experience).
• Consultant required to manage all company assets. Ie: Pie warmers/ Trade tools/ Etc
• Computer literacy – MS Office.  

Duties & Responsibilities

Strategy Formulation and Implementation

• Apply Outlet profiling to implement the appropriate selling strategies for new SKU’s to achieve conversions in your area.
• Devise action plans to improve the Front of House (FOH) availability and preparation quality of your territory by leveraging the Operator management/staff; Regional Trade Consultant and also RCL Route to Market partner (RTM) In-Field colleagues.
• Actively look for new business to grow territory.

Customer Relationship Management

• Manage Territory Outlet Relationships
• Relationships with all stake holders to be managed.  Outlet owner, management and staff.
• Grow business by delivering the strike rate requirement that allows the addition of SKU’s at an Outlet level which will intern deliver on National Account, Channel and Regional Plans.
• Grow business by ensuring availability of the full listed range for all RCL products at all outlets, both through back of house education and front of house availability.
• Build a reputation as the RCL Culinary Expert in Outlet operations, through knowledge of the processes and use of insight to add relevant new products that add/ grow value to the outlets profit.
• POS placement and management of branding within your territory.
• Provide ad-hock informal Training to Outlet staff teams on full RCL portfolio.

Marketing Management

• New Product Development
• You will be required to ensure new product listings are presented/ prepared in your outlets when a head office listing has been agreed. You will be heavily involved in the demonstration of product benefits/ value add; in addition of new products to the pantries and processes of the outlets in your territory.
• New product introduction at an outlet may not only include innovation; but key lines from the current product portfolio that may not yet be ranged within the outlet.
• New SKU’s will be listed at head office by the National Accounts Managers and then implemented at an outlet level by this role.
• You are responsible for driving the increase in number of our RCL SKUs used in each outlet.

Marketing and Promotion

• This role will be highly involved in the activation of promotional activities at an outlet level within your Territory.  The key is to ensure you deliver against the briefs and are timeous with your placement and training.
• You will have to make sure all POS and promotion materials are available in all relevant sites as required in your territory. 
• You may be required to assist in various promotional activities at different locations, such as a Key Account regional ops meeting; Trade Depot team demo; but this would be approximately 1 day a month.
• Manage the warmer/cabinet infrastructure and outsourced servicing for you region; this will include inspection recording/auditing and administering maintenance issues as well as placing merchandising as required.

Market and Customer Insight Maintenance

• Provide the business with any information on competitors that is affecting your performance in the territory and with your Regional Manager make sure you are adapting plans to combat our competitors appropriately and seeking support if the required response is out of your scope.
• Keep the Channel Teams informed of latest developments and trading realities at an outlet level by feeding back any new operator issues that affect the relevance of our RCL range of products within your outlets.

Pricing Guidelines Management

• Track/Audit RCL brand portfolio and competitor prices across all customers/outlets.

Supply Chain Distribution Management

• Provide management of the distribution link between RCL supply chain and the Customer’s outlet ensuring full availability to the consumer.
• Conduct regular reviews of distribution and product delivery efficiency by the different Distribution partners and discuss issues with the relevant partner representatives.
• Ensure that you regularly provide feedback to your Manager/ Trade
• Manager on customer service measures and resolve problems arising (complaints, on time delivery and order fill).
• Your involvement within the outlet will be frequent (Frequency will be aligned to customer ranking) and your level of interaction hold you in high regard; especially when driving commercial conversation and skill review. You need to use this status to have a strong influence on the Front of House (FOH) product availability, ranging and day part offering. Your main focus being one of driving full availability.

Financial Management

• You will be required to discuss concepts such as cost-in-use, margin etc. in your selling process. In additional, assist with wastage management and assist in guiding best practice.
• Deliver Territory revenue targets.