Job Opportunities at Santam Insurance

What will make you successful in this role?

• The Reinsurance Underwriter will be responsible for underwriting and managing a reinsurance treaty book within one of Santam Reinsurance’s existing geographical regions. This job will appeal to anyone who wants to learn how to build and manage a portfolio of reinsurance risks. While previous experience is nice to have anyone with a numerate university degree, 3-5 years of post-university work and a desire to work hard and learn should apply.

KEY ACCOUNTABILITIES AND RESPONSIBILITIES WILL INCLUDE:

• Developing, managing and maintaining a reinsurance treaty book in the chosen territory. This is both, a client facing role and an analytics and accounting role.
• Building and maintaining reinsurance broker and client relationships for both existing business and potential business.
• Pricing and underwriting the reinsurance treaties using a range of actuarial and softer methods as well as checking reinsurance contracts
• Drive profitability and growth in the chosen territory according to annual premium volume, profitability and volatility benchmarks. 
• Analyzing contract wordings. Checking and monitoring accounts, payments and profitability of the book. 

Qualifications and Experience

• Undergraduate degree with a significant numerate component 
• 3-5 years’ of work experience preferably in the insurance/ reinsurance, finance, risk management or engineering sectors.  
• Proficient in Microsoft Excel , MS Word and PowerPoint
• Willingness to work over the Christmas and Easter Holiday period
• Willingness to travel internationally 
• Advantageous Qualifications, Knowledge and Experience:
• Master’s degree, Engineering Degree, Actuarial Qualification (FIA, CFA or actuarial students who have stopped the professional exams).
• 3-5 years’ experience in the short term insurance industry/reinsurance environment.
• Good understanding of reinsurance principles and concepts
• An understanding of reinsurance wordings, reinsurance markets and the end-to-end analysis of a reinsurance submission. 
• A strong understanding of insurance and related risks 
• Reinsurance technical accounting knowledge 
• Project Management experience

Competencies

• Collaborates 
• Client focus 
• Drives results  
• Flexibility and adaptability 
• Cultivates Innovation
• Organisational savvy
• Balancing stakeholders
• Plans and aligns
• Optimises work processes 
• Client service (complaints/queries/ investigations/advice)

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WHAT WILL MAKE YOU SUCCESSFUL IN THIS ROLE

The candidate will be expected to perform (but not limited to) the following administrative duties:

• General administration
• Evaluating the merits of a claim in order to establish if a claim is correctly registered
• Obtaining of outstanding information/documentation on new claims
• Liaising with external resources – brokers/clients/third parties, etc.
• Preparation of a claim for assignment to the technical team
• Payments on claims

QUALIFICATIONS AND EXPERIENCE

• Grade 12 certificate
• Computer literacy (MS Office)
• Prior experience in an administrative assistant role
• Experience in working with highly confidential information

SKILLS

• Fluent in English and a basic understanding of Afrikaans
• Strong verbal and written communication skills
• Strong client service orientation
• Ability to work under pressure
• Problem solving skills
• Strong attention to detail
• Reasoning skills
• Good interpersonal skills

COMPETENCIES

• Analytical thinking
• Information seeking
• Teamwork and co-operation
• Customer service orientation
• Decision making
• Handling information
• Organisational commitment

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What will make you successful in this role?

• The Reinsurance Underwriting Analyst will be responsible for assisting the Reinsurance Underwriter in underwriting and managing a reinsurance treaty book within one of Santam Reinsurance’s existing geographical regions. This job will appeal to anyone who wants to learn how to build and manage a portfolio of reinsurance risks. While previous experience is nice to have, anyone with a numerate university degree, 0-2 years of post-university work and a desire to work hard and learn should apply.

KEY ACCOUNTABILITIES AND RESPONSIBILITIES WILL INCLUDE:

• Assist the Underwriter in developing, managing and maintaining a reinsurance treaty book in the chosen territory. This is both, a client facing role and an analytics and accounting role.
• Building and maintaining reinsurance broker and client relationships for both existing business and potential business.
• Pricing and underwriting the reinsurance treaties using a range of actuarial and softer methods as well as checking reinsurance contracts
• Support the drive of profitability and growth in the chosen territory according to annual premium volume, profitability and volatility benchmarks. 
• Research different region’s (Re)insurance sectors to determine the best strategy to employ on the portfolio.
• Improving processes by actively engaging stakeholders on the processes involved in the underwriting process.
• Analyzing contract wordings. Checking and monitoring accounts, payments and profitability of the book. 
• Actively involved in projects determined by the Territorial Head and/or Chief Underwriter.
• Administration; updating internal systems and files, running reports.

Qualifications and Experience

• Undergraduate degree with a significant numerate component such as Math, Computer Science, Statistics, Economics, Physics, Engineering & Actuarial Science.
• Up to 2 years’ of work experience preferably in the insurance/ reinsurance, finance and/ or risk management sectors.
• Proficient in MS Office with a strong focus on MS Excel at an Intermediate to Advanced level.
• Willingness to work over the Christmas and Easter Holiday period
• Willingness to travel internationally 
• Advantageous Qualifications, Knowledge and Experience:
• Honours degree, Actuarial Qualification (FIA, CFA or actuarial students who have stopped the professional exams).
• 0-2 years’ experience in the short-term insurance industry/reinsurance environment.
• Good understanding of reinsurance principles and concepts
• An understanding of reinsurance wordings, reinsurance markets and the end-to-end analysis of a reinsurance submission. 
• A strong understanding of insurance and related risks 
• Reinsurance technical accounting knowledge 

Skills

• Excellent verbal and written communication skills
• Analytical ability
• Ability to read and review contracts critically in line with company requirements
• Advanced numeracy skills
• Ability to work independently with limited supervision
• High stress tolerance 
• Ability to work to tight deadlines and under pressure
• Strong negotiation skills
• Team Player
• Ability to work flexible working hours
• Must be pro-active and take ownership of tasks
• Willingness and desire to learn
• Good work ethic
• Ability to multi-task
• Solid interpersonal and relationship building skills
• Good planning and organizing skills
• Time management
• Great understanding of business processes Proficient in Microsoft Excel , MS Word, PowerPoint, Database management systems e.g. SQL and any programming language e.g. Python, Java.

Competencies

• Collaborates 
• Client focus 
• Drives results  
• Flexibility and adaptability 
• Cultivates Innovation
• Organisational savvy
• Balancing stakeholders
• Plans and aligns
• Optimises work processes 

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WHAT DOES THE SALES ADVISOR DO?

• The Santam Direct Call Centre has positions available for Sales Advisors who will be based in Bellville. The successful candidates will offer world class products and services to clients, whilst achieving sales targets in an outbound call centre environment.

WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE?

• Consistently meeting sales targets.
• Adherence to Quality Assurance processes (Compliance with all relevant internal and external rules e.g. TCF, CPA and internal Sales processes).
• Offering outstanding customer experience.
• Strict adherence to workforce scheduling.

QUALIFICATIONS AND EXPERIENCE

• Matric/ Grade 12
• RE Certificate 
• Minimum 30 Personal Lines Short-term Insurance credits 
• Minimum 2 years’ experience within a sales outbound call centre.
• Fluent in English and one other official language.
• Compliance with FAIS Fit and Proper criteria i.e. minimum experience and competency requirements
• Be available to work shifts as well as overtime.
• Solid sales track record.
• Solid out-bound call centre experience and skills
• Leads warm-up and cold-calling will be mandatory 
• Knowledge of short-term insurance processes, procedures and business rules advantageous.
• Clean record of accomplishment in terms of adherence to quality standards and compliance.
• Consistent target achievement.

KNOWLEDGE AND SKILLS 

• Excellent English communication & writing skills
• Strong relationship, negotiating and networking skills
• Ability to influence

PERSONAL ATTRIBUTES 

• Communicates effectively
• Action oriented
• Situational adaptability
• Optimises work processes

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What will you do?

• A position for an Information Governance Specialist exists in the Santam Broker Solutions (SBS) team, based  either in Johannesburg or Bellville (Cape Town) offices.

What will make you successful in this role?

• This role will be responsible for supporting SBS in coordinating and driving the implementation of the Information Management and Governance  agenda of the Santam Group. 
• We are looking for an individual with experience in the development of data related solutions to improve the Business Units across SBS data quality and financial/operational performance. This includes analysing business processes and determining how they can be improved or better supported by data.
• They will lead/support data and information initiatives, facilitate the data governance framework application and serve as a change agent to promote data and information policy, standard, principle and process adoption, including the management of Service Level Agreements (SLAs) and Data Delivery Agreements (DDAs).
• The Information Governance Specialist must have a keen sense of how to problem solve and must be familiar with data and information domains native to the Insurance field to assist Data Owners and Data Stewards in the resolution of data and information issues. Issue resolution may involve interfacing BUs, therefore, they need to understand and continuously seek to build knowledge of the Santam Group landscape and how & where data and information are generated, used and shared across teams. 

PRINCIPLE ACCOUNTABILITIES INCLUDE

• Drive the Information Governance Framework across Santam Broker Solutions in collaboration with the Group Data Goveenance Forum.
• Identifying Data Owners and Data Stewards for each agreed initiative, engaging with HR on the impact of Data Roles on existing job profiles
• Onboarding new Data Providers, management of SLA and DDA
• Leading/supporting data and information projects, which includes defining and participating in User Acceptance Testing (UAT)
• Performing impact assessment of proposed policies, standards, processes
• Facilitating the data governance framework application and serve as a change agent to promote data and information policy, standard, principle and process adoption,       including management of SLAs, based on agreed business rules. This includes driving processes to define people, process and system changes required.
• Supporting the process of business term & rule definition, changes, retiring and consistent use.
• Promoting the use of data sources that are fit for purpose and encourage their use in all reporting. This includes monitoring, reporting and escalating the use of tools         that inhibit data insights enablement
• Facilitating the definition of quality criteria, performing baseline analysis against criteria and compliance to criteria; drive initiatives to improve data quality
• Analysing issues & their impact and facilitating issue resolutions through creating resolutions or logging & escalating issues to the appropriate forum.
• Chair Enterprise Information Forum (EIF), between own and one or potentially more other BU/Division
• Conduct data-related audit reviews for BU, develop improvement plans and monitor the execution of plans
• Author and distribute required reports

Skills and competencies Long Description

• Advanced operational skills in data/information governance
• Advanced data quality management, operations and tools
• Expert verbal and written communication skills, and the ability to communicate effectively at all levels
• Advanced Interpersonal skills, to lead, influence and motivate
• Proficient People management and relationship building skills
• Advanced Problem-solving skills – the ability to identify problems and finding/developing/facilitating solutions
• Pro-active, self-starter
• Proficient Presentation skills
• Advanced Stakeholder Management
• Advanced Computer literacy (MS Office) while MS SQL, Confluence and Jira skills will be highly beneficial
• Emotional intelligence

COMPETENCIES

• Adhering to principles and values (living the Santam Way)
• Analytical Thinking
• Business Analysis
• Change Management
• Client Focus - building strong internal client relationships and delivering internal client-centric solutions
• Collaboration and effective communication
• Critical Thinking
• Curiosity & Creativity
• Data & Technology Literacy
• Data Analytics
• Drives Results,  even under tough circumstances
• Flexibility and Adaptability – Being resilient
• Influencing people
• Insurance & Business Acumen
• Problem Solving
• Process Analysis
• Project Management

Qualifications / Experience
QUALIFICATIONS 

• Relevant bachelor’s degree 
• DAMA Certified Data Management Professional Practice (CDMP), preferably practitioner level, would be highly recommended 

KNOWLEDGE & EXPERIENCE
Minimum requirement of:

• 3 years or more relevant experience and operational skills in data/ information governance
• 3 years or more experience in data quality management, operations and tools
• 2 years relevant experience as a Project Manager
• 2 years relevant experience in Business Process Management
• 3 years relevant experience as a Change Management Associate or manager of teams in a high-change environment
• Experience in the use of Jira and Confluence will be beneficial
• Experience in a short-term insurance environment would be highly recommended
• MS SQL knowledge advantageous
• Business Analysis knowledge/qualification advantageous

Knowledge and Skills

• Complex systems process analysis
• Business requirements
• Business process mapping
• IT governance, compliance and quality improvements
• Technologies

Personal Attributes

• Strategic mindset - Contributing strategically
• Business insight - Contributing strategically
• Balances stakeholders - Contributing strategically
• Manages complexity - Contributing strategically

Core Competencies

• Cultivates innovation - Contributing strategically
• Customer focus - Contributing strategically
• Drives results - Contributing strategically
• Collaborates - Contributing strategically
• Being resilient - Contributing strategically