Job Opportunities at Teraco

Description

• This role will also need you to be the escalation point for the Tier 1 resource. (but are not limited to):

MAIN FUNCTIONS OF THE JOB

• Remote IT Network troubleshooting and support, predominately layer 2;
• Logging and updating calls via the ticketing system;
• Interaction with other providers and service providers;
• Interactive relationship with management;
• Maintenance of Security, IT and Environmental networks on all sites;
• Maintaining Wi-Fi on all sites;
• Maintain the Network backup tool;
• Involvement in the design of the network & maintain network documentation;
• Configuring, Installing and maintaining of network switches;
• Management & implementation of Clearpass switch configurations & implementation of device configuration updates;
• Comply to all policies and procedures, including strict compliance to Teraco’s information security policies and procedures;
• Identification & escalation of information security risk, as it relates to network and other areas of responsibility;
• Incident response and management; Problem resolution within agreed timelines;
• Afterhours user support, as per the standby roster.

Requirements
SKILLS REQUIREMENT

• Excellent interpersonal relations.
• Excellent verbal and writing skills.
• Attention to detail imperative.
• Ability to multi-task is essential.
• Able to perform under pressure.
• Ability to adapt to change.
• Open to learn and grow essential.
• Take accountability and ownership. 

 QUALIFICATIONS AND EXPERIENCE

• Matric;
• Technical qualification - CCNA/ACMA certified; CCNP advantageous;
• Minimum of 2 years’ work experience in a networking technical support role;
• Accustomed to working in a high-energy environment;
• Windows Server and Windows 10/11 experience - advantageous
• Technical competence and understanding is vital;
• Valid South African Driver’s License;
• Excellent understanding of switching and routing and their related technologies, TCP/IP, IP Addressing, CIDR and DNS. STP, VPN technologies, OSPF.

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MAIN FUNCTIONS OF THE JOB

Data Centre Management

• Comply to working methods ensuring all SLA and MSA’s are achieved
• Management of data centre infrastructure to provide a concurrently maintainable, cost effective system supporting 99.999% electrical uptime and 99.99% mechanical uptime

Compliance

• Maintain compliance in accordance to all relative policies and procedures
• Meet agreed inter-departmental OLA (Operational Level Agreement)
• H&S monitoring and corrective action to meet statutory compliance, SLAs and good business practice

Critical System Management

• Ensure applicable planned and corrective maintenance is managed in accordance to ensure customer MSA’s and SLA’s are achieved
• Conduct working methods to maintain agreed PUE levels
• Task finalisation and report accurately, as per agreed format, quality and within the agreed timelines
   

Data Centre Ethics

• Ensure compliance is maintained incorporating industry best practices
• Ensure data centre facilities standards are enforced and maintained
• Ensure data centre cleaning standards are enforced and maintained

Requirements
SKILLS REQUIREMENT

• Good technical abilities
• Effective communication skills, active listener – ability to understand requirements
• Proactive problem solver, perform rapid and accurate assessments
• Ability to work independently, as well as being a positive team player
• Self-motivated
• Conducts self professionally, exhibits elevated levels of tolerance and patience
• Responsible for continued learning and self-development
• Quick response to potentially critical situations
• Trouble shoot systems and components to identify root causes of failures
• Implement corrective actions promptly to mitigate the negative effects of system changes
• Good Microsoft Office skills
   

QUALIFICATIONS AND EXPERIENCE

• Electrical qualification preferable
• Minimum 5 years relevant data centre experience preferable
• Good knowledge on Data Centre environments and critical infrastructure systems preferable

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MAIN FUNCTIONS OF THE JOB

• Develop and deliver training programs: The technical training officer designs and delivers training programs that enhance the technical skills of employees. This involves creating learning objectives, developing training materials, and delivering training sessions
• Evaluate training effectiveness: The technical training officer assesses the effectiveness of training programs by analyzing feedback from participants and evaluating the impact on employee performance.
• Develop training materials: The technical training officer creates training materials such as manuals, presentations, and other resources that support the training programs.
• Keep up-to-date with industry developments: The technical training officer stays current with developments in the industry and incorporates this knowledge into training programs.
• Identify training needs: The technical training officer identifies the technical training needs of employees and develops programs to address those needs.
• Collaborate with other departments: The technical training officer collaborates with other departments to ensure that the training programs align with the organization's goals and objectives.
• Use technology for training: The technical training officer uses technology to deliver training programs, such as online learning modules, virtual reality, and simulation tools.
• Maintain training records: The technical training officer maintains training records and provides reports on training activities and outcomes.
• Manage training budgets: The technical training officer manages the training budget, ensures that training costs are within the allocated budget, and identifies opportunities to reduce costs without compromising the quality of training.
• Provide technical support: The technical training officer provides technical support to employees to help them apply their newly acquired technical skills in their job roles.
• Overall, a technical training officer plays a critical role in ensuring that employees have the technical skills and knowledge needed to excel in their job roles.

Requirements
SKILLS REQUIREMENT

• Good verbal and written communication skills
• High energy level
• Ability to read and understand data centre design documents, processes and procedures
• Good planning skills
• Proactive problem solver and quick response to potentially critical situations
• Ability to work independently & a positive team player
• Conducts oneself professionally, exhibits high levels of tolerance and patience
• Responsible for continued learning and self-development
• Review, maintain, comprehend, and follow Work Plans, Sequence of Operations, Standard Operating         
• Procedures, and Process Flow Diagrams

QUALIFICIATIONS AND EXPERIENCE

• Matric qualifications
• Knowledge of electrical solutions i.e. AC/DC, Single Phase, 3-Phase is preferred.
• 5+ years relevant working experience
• Advance Microsoft Office skills
• Certified Data Centre Professional
• Full understanding of a data centre infrastructure and environment
• Own transport. Note: may include travel to various sites. Local via own transport.

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Purpose of the role

The Cost Controller will:

• Drive value creation from suppliers and contractors;
• Work with the finance team to develop standard price lists and rate cards for ongoing procurement and expenditure;
• Tender out smaller projects;
• Negotiate contract terms with suppliers and contractors;
• Carry out monthly financial reviews of actual costs incurred against budgets and updated forecasts;
• Assist in the monitoring and manage performance of suppliers and contractors in accordance with commercial terms of contracts;
• Manage commercial impact of any scope variations;
• Negotiate terms and final accounts with suppliers and contractors.
   

Main Function of the Role

• Drive value creation from suppliers and subcontractors: Work closely with Operations and Project Managers to drive value creation for Teraco by managing suppliers and contractors on operational sites and projects.
• Budgeting: Prepare project cost analysis based on operational requirements, estimates and labour required. Work with the finance and project management teams to get cost plans approved and to track implementation. Control pricing and commercial terms through all stages of projects from installation through to ongoing maintenance, within predetermined budget and expenditure. Manage related cash flows. Report monthly to management on actual costs incurred against budgets and updated forecasts.
• Negotiate contract terms with suppliers and contractors: Prepare tender and contract documents, including bills of quantities. Evaluate tenders from contractors and negotiate pricing and terms. Negotiate final accounts with suppliers and contractors. Maintain a database of costs to reference all new procurement against.
• Monitor and manage performance of suppliers and subcontractors: Communicate regularly with internal operational and project teams as well as suppliers and contractors to ensure commercial controls are in place and contractors are delivering on time and in accordance with project terms. Monitor all commercial information in relation to services delivered including labour and materials to ensure budgets are adhered to. Manage any scope variations. Produce accurate formal reports to monitor contract management.  

Requirements
Skill Requirements

• Numeracy
• Analytical & problem solving skills
• Communication Skills, both verbal and written
• Negotiation
• Proficiency with Excel (i.e. formulas, if statements, pivot tables, formatting)
• Ability to anticipate and manage risks
• Commercial and legal proficiency in contracting
• Practical organising and planning skills
• Ability to thrive in a very fast-paced environment
• Ability to work in a team and collaborate with senior level individuals within and outside Teraco
• Ability to work independently & a positive team player
• Strong action planning, and prioritization skills
• Self-motivated
• Professional conduct
   

Qualifications and Experience

• B.Sc Quantity Surveying, engineering qualification or Bachelor of Commerce qualification
• Relevant commercial experience  
• Minimum 4 years relevant experience in construction, mechanical or electrical infrastructure

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 Main Functions of the Job

 Strategic Management:

• Provide strategic input regarding various aspects of the business processes and long-term business plans
• Ensure that the organisation’s financial systems, procedures and controls are effective and operating as designed
• Oversee, manage and guide a team of finance professionals

Revenue Management and Collections:

• Full management and oversight of the revenue business cycle and monthly billing runs
• Oversee monthly billing of clients as per client MSAs and timelines
• Notify clients of increases or changes to their contracts
• Manage the collections process whilst monitoring payment terms and account suspensions
• Working with clients to resolve queries
• Management of the billing department team by taking responsibility for their growth and performance
• Reporting on revenue and debtors accounts to management

 Budgeting and Forecasting:

• Prepare and manage the annual budgets for multiple projects and multiple statutory entities
• Monitor and manage the cash flow requirements of the organisation and the individual projects
• Operational budget management and cost control

 Financial Management and Reporting:

• Manage and maintain the financial records of the organisation
• Verify the accuracy and quality of financial information
• Ensure statutory compliance by implementing policies and procedures that pertain to the financial management of the organisation in terms of the Company’s Act, Vat Act and the Income Tax Act

 Annual Financial Statements:

• Preparation of Annual Financial Statements
• Disclosure and accounting treatment in line with IFRS
• IFRS implementation of new standards
• Statutory accounts administration for group subsidiaries
• Working alongside external audit to ensure an efficient and timely financial audit

 Taxation and statutory compliance:

• Performing preliminary annual and provisional tax computations and assessments, including indirect taxes
• Working with tax advisors in finalising tax computations and regulatory filings

Tax planning
 

• Operational Finance:
• Day to day working capital management and planning of payments based on funds availability
• Manage transfer pricing issues for the subsidiary and associated customers
• Cost due diligence of all quotations of Vendors/Suppliers
• Verification and approving capex creditors before making payment
• Verification of monthly VAT calculations for submitting for filing with SARS
• Developing external relationships with appropriate contacts, e.g. auditors, bankers etc
   

Requirements
Skill Requirements

• Good communication skills
• Analytical and proactive problem solver
• Active listening – ability to understand requirements
• Ability to work independently & a positive team player
• Self-motivated
• Conducts self professionally, exhibits high levels of tolerance and patience
• Responsible for continued learning and self-development
• Financial modelling
   

Qualifications and Experience

• BComm/BAcc
• Qualified CA (SA) or CIMA preferable
• 3-6 years’ experience in a Financial Manager role
• Up to date with latest IFRS and relevant financial statement disclosures