Job Opportunities at Tsebo Solution

uties & Responsibilities

• To take responsibility of the catering facility in the absence of the catering manager / front of house manager.
• Maintain operations standards of the kitchen including stock, cash and staff levels.
• To ensure the highest level of service is provided to all customers.
• Ensure all core standard procedures are adhered to at all times.
• Maintain an up-to-date knowledge of products and encourage staff to develop their product knowledge.
• Ensure the kitchen and front of house areas operate within health and safety and food safety regulations.
• To support promotional activity within the facility.
• To maintain an awareness and control of all security systems on site.
• To maintain a good working relationship with the company, customers.
• To report any maintenance issues within the department to the relevant parties.
• To carry out and maintain cash handling policies and general administrative duties.
• To be responsible for ongoing motivation of staff, leading by example.
• To manage staff and ensure they achieve their full potential.
• To assist and take part in regular team meetings as agreed with senior management.
• To be responsible for monitoring and developing of fixed and indefinite staff members.
• Monitoring of staff timekeeping and attendance.
• To re-arrange duties and rosters as necessary to ensure that all tasks are correctly and timeously completed.
• To ensure that the preparation of food is hygienic and that a "clean as you go" discipline is adhered to.
• To ensure that food in the bains-marie looks attractive at all times, re-garnishing where necessary or replenishing.
• To further your own knowledge of management methods and principles to ensure future advancement and further upgrading in management standards for the profession as a whole.
• May be required to assist with any other duties that may be outside scope of responsibility.

Skills and Competencies

• Be able to communicate and understand the predominant language(s) of the canteen’s trading area
• Have knowledge of service and food and beverage, generally involving at least three years of front-of-the-house operations and/or assistant management positions
• Possess excellent basic math skills and have the ability to operate a cash register or POS system
• Good verbal and written skills
• Customer service orientated

Qualifications

• +2 years’ experience in the catering and / or restaurant industry on a supervisory level.
• Must have completed at least a National Senior Certificate

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Duties & Responsibilities

Operations and Service Delivery

• Ensure work schedules/job cards are in place for each position and relevant to site.
• Ensure consistently high service standards are maintained for all services in scope with regular inspections.
• Ensure that staff are correctly and smartly dressed displaying a name badge.
• Highlight to sites the importance of upholding the company image at all times.
• Ensure that cleaning methodology are strictly adhered to in line with company policies, quality programmes and legislation.
• Managing company assets by performing monthly spot checks on high value items.
• When checking assets ensure that equipment is kept in a good condition and repaired and serviced when required.
• Do daily checks and follow-ups.
• Report maintenance and safety concerns to the manager on a day to day bases.
• Maintain personal health, hygiene and professional appearance.

Communication

• Responding to management request timeously and providing necessary action required.
• Responsible to regularly keep line management informed of pertinent issues relating to the unit Health and Safety.
• Ensure that all OHS act (Occupational Health and Safety) requirements are adhered to for site specific requirements in line with company policies, quality programmes and legislation.

General

• To maintain a high standard of morale and motivation through good communication skills.
• May be required to assist with any other duties that may be outside scope of responsibility.
• Deliver all goods safely and timeously.
• Ensure safe staff transport from unit to unit.
• Ensure vehicle is clean and serviced regularly.
• Ensure all delivery documents are completed accurately.
• Complete tasks within a specified time.
• May be required to assist with any other duties that may be outside scope of responsibility.
• To work well with all levels within the company and to be professional when offering these services.
• To ensure that the experience and interaction between themselves and others are of a positive nature.

Skills and Competencies

• Understand cleaning principles and knowledge of company policies and procedures.
• Strong people skills.
• Strong communication skills.
• Able to work independently and under pressure.
• Able to work long hours, after hours and some weekends.

Qualifications

• Minimum grade 11/Matric/Grade 12.
• Minimum 2 years cleaning supervisory experience within a cleaning environment.
• Must have experience in health and safety standards and management.
• Drivers licence essential.
• Presentable and neat.
• Excellent customer service.
• Good command of English.