Job Opportunities at WNS Global Services SA

Job Description

Main Purpose:

• To contact customers after a sales / service interaction and obtain feedback on the service experienced
• The position will service the Sub-Saharan African Market and the calls will be conducted in French

Qualifications

Matric

Other Requirements:

• Must be fluent in French
• Additional Information
• Working Hours - Monday to Friday - 7AM - 6PM, Saturdays, Sundays & Public Holidays - 8AM - 1PM

go to method of application »

Job Description

Main Purpose:

• To contact customers after a sales / service interaction and obtain feedback on the service experienced
• The position will service the Sub-Saharan African Market and the calls will be conducted in Portuguese

Qualifications

• Matric

Other Requirements:

• Must be fluent in Portuguese
• Additional Information

Working Hours - Monday to Friday - 7AM - 6PM, Saturdays, Sundays & Public Holidays - 8AM - 1PM

go to method of application »

Job Description

The Skills Programme on offer is a contact centre support course, and upon completion you receive a certificate of completion towards some Generic Management Modules as well as the opportunity to enter into the financial industry by completing your RE5 exam.

The programme will take place at your worksite (face to face or virtual), and is powered by Ucademy – a registered and accredited learning institution.

What key themes will the course cover?

• Generic Management NQF5
• Regulatory Exams (RE5)
• Personal Mastery
• Basic understanding of the Contact Centre environment and the Financial Industry.

Qualifications

All welcome to apply.

You must be unemployed, and have a Matric Certificate (or equivalent).and a tertiary qualification on NQF 4 level as minimum.

In order to complete the programme, you must be prepared for:

• 12 month’s commitment;
• 16 hours of classroom training per month;
• 10 hours of self-learning per month.
• Internet / Wifi access for virtual training
• Access to MS Office (Word and Excel)

Access to computer or smart phone

Additional Information

Needs to be at least one month unemployed