Job Postings at SIS Global

PRINCIPLE RESPONSIBILITIES

The incumbent will provide the following primary services:

• Bid Content Creation: Collaborate with cross-functional teams including sales, solution architects, subject matter experts, and technical teams to gather the necessary information to create accurate and persuasive bid responses.
• Content Tailoring: Customise pre-existing content templates to align with the specific needs and requirements of each bid, ensuring that responses are relevant, concise, and directly address client pain points.
• Technical Understanding: Develop a deep understanding of our ERP / CRM offerings, solutions, and capabilities to accurately convey technical information in a clear and understandable manner for non-technical audiences.
• Proposal Strategy: Work with the bid team to strategize and plan the overall approach for each bid response, identifying key value propositions and differentiators that resonate with potential clients.
• Quality Assurance: Review and edit bid responses for grammar, style, clarity, consistency, and compliance with established guidelines before submission.
• Deadline Management: Effectively manage multiple bid responses concurrently, ensuring that all deadlines are met and high-quality submissions are delivered on time.
• Knowledge Management: Maintain a repository of reusable content, case studies, success stories, and references that can be leveraged across bid responses.
• Market Research: Stay up-to-date with industry trends, competitive offerings, and best practices in ERP / CRM solutions to enhance the quality and competitiveness of bid responses
• The candidate should be proactive, detail-oriented, possess effective communication skills, and meet deadlines to excel in this role.

REQUIRED SKILLS, KNOWLEDGE & EXPERIENCE

• Experience: Minimum of 7 years of experience in bid writing, proposal development, or technical writing, with a proven track record of crafting successful bid responses in the ERP and/or CRM domains.
• Domain Knowledge: Solid understanding of ERP and CRM concepts, technologies, and their business benefits. Experience in writing about cloud-based solutions and digital transformation is a plus.  Solid knowledge of specifically Microsoft Dynamics 365 ERP and CRM solutions will be an advantage.
• Communication Skills: Exceptional written and verbal communication skills, with the ability to articulate complex technical concepts in a clear and concise manner.
• Collaborative Nature: Comfortable working in cross-functional teams, collaborating with subject matter experts, sales professionals, and technical teams to gather information and insights for bid responses.
• Attention to Detail: Meticulous attention to detail, ensuring accuracy, coherence, and compliance with bid requirements.
• Time Management: Strong organizational skills with the ability to manage multiple projects and meet tight deadlines.
• Adaptability: Ability to thrive in a fast-paced environment, adapting to changing priorities and requirements while maintaining a high standard of work.
• Tools: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and experience with proposal management tools or content management systems is desirable.
• Degree: Bachelor’s degree in Business, Marketing, Communications, Information Technology, or a related field is preferred.

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Key Responsibilities

• Lead Management: Receive, categorize, and distribute incoming leads to the appropriate sales representatives for follow-up, ensuring a prompt and organized response.
• CRM Management: Utilise our Microsoft Dynamics CRM system to accurately input, update, and maintain lead information, sales activities, and customer interactions.  Set-up and configure new customer accounts in Microsoft Dynamics CRM.  Troubleshoot and resolve any issues with customer accounts.  Provide training and support to the sales team on using Microsoft Dynamics CRM.
• Sales Coordination:  Assist in scheduling appointments, demos, and meetings for the sales team, and ensure that all logistical details are well-managed.
• Documentation: Prepare and organise sales documents, proposals, contracts, and presentations, supporting the sales team in delivering polished materials to clients.
• Follow-Up: Engage in post-meeting follow-up tasks, such as sending additional information, addressing client queries, and ensuring effective communication.
• Market Research: Conduct research to identify potential leads and gather market insights, contributing to the formulation of informed sales strategies.
• Reporting: Generate and analyse sales reports, track performance metrics, and present findings to support data-driven decision-making. Create and manage reports, dashboards, and analytics to monitor sales performance.
• Communication: Serve as a liaison between the sales team and internal departments, facilitating smooth information flow and coordination.
• Database Maintenance: Regularly update and cleanse the CRM database to uphold accurate contact information and lead status records.
• Sales Support: Provide administrative assistance to the sales team, managing calendars, coordinating travel arrangements, and assisting in administrative tasks.  Work with sales team to develop strategies to increase sales and customer satisfaction.

Qualifications

• Experience: 5+ yearsprior experience in sales support, lead management, or related administrative roles is advantageous.
• Organisational Skills: Strong organisational abilities to manage leads, prioritise tasks, and uphold deadlines in a fast-paced environment.
• Communication: Effective written and verbal communication skills for collaborating with internal teams and external clients.
• Attention to Detail: Exceptional attention to detail when recording lead data, managing documentation, and following up on tasks.
• CRM Proficiency: Familiarity with CRM systems and software (particularly Microsoft Dynamics 365 CRM), with an aptitude for quickly adapting to new tools.
• Collaborative Spirit: Ability to work harmoniously in a team-oriented setting and contribute positively to team dynamics.
• Problem-Solving: Proactive in identifying challenges and finding practical solutions to enhance sales efficiency.
• Technical Proficiency: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and an openness to learning new software.
• Educational Background: A bachelor’s degree in Business, Marketing, Communications, or a related field is advantageous.