Job Roles at PricewaterhouseCoopers (PwC)

Key Responsibilities 

• Client Engagement: Collaborate with clients and internal stakeholders to define and gather business requirements. 
• Application Development: Lead the design and development of SAPUI5 applications based on Fiori design principles. 

Architecture & Integration: 

• Configure and fine-tune SAP Fiori Launchpad. 
• Ensure seamless integration with SAP back-end systems (e.g. SAP S/4HANA, ECC). 

Technical Leadership: 

• Provide mentorship and quality oversight on development standards. 
• Guide junior developers in technical design and code reviews. 

Documentation & Standards: 

• Produce and review technical specifications, guidelines, and user manuals. 
• Ensure conformance with PwC and industry best practices. 

Problem Solving: 

• Diagnose and resolve issues related to performance and UI functionality. 
• Continuously improve system stability and user satisfaction. 

Delivery Management: 

• Ensure timely and budget-aligned delivery of SAP Fiori solutions. 

Qualifications & Certifications 

• Bachelor's Degree or Diploma in Computer Science, Information Technology, or related fields. 
• SAP Certification in Fiori or UI5 development (highly preferred). 
• Knowledge of SAP Activate methodology and Agile/Scrum practices is advantageous. 

Experience Required 

• 5–8 years of hands-on experience in SAP Fiori and SAPUI5 development. 
• Proven experience with SAP S/4HANA and/or ECC environments. 
• Deep understanding of frontend technologies (HTML5, CSS, JavaScript). 
• Experience leading project teams and collaborating in cross-functional setups. 
• Strong problem-solving, stakeholder communication, and mentoring capabilities. 

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Qualifications / Certifications required: 

• Bachelor’s degree in Business, Finance, Economics, Engineering, or a related field (required) 
• Postgraduate qualifications (e.g., MBA, CFA, CA, or equivalent) and professional certifications (e.g., PASA Academy, PMP, Six Sigma, Agile) are advantageous 

Experience required: 

• 2–4 years of professional experience in any industry 
• Experience in delivering client-facing projects or internal transformation initiatives 
• Exposure to strategy consulting, management consulting and financial services (banking, payments) is preferred but not mandatory 
• Demonstrated experience in problem-solving, data analysis, and stakeholder engagement.

Responsibilities of role: 

You will work as part of a team of problem solvers with extensive consulting and industry experience, helping our clients solve their complex business issues from strategy to execution. Your responsibilities will include:  

• Support the timely and effective delivery of client engagements by owning and managing workstreams or project components  
• Conduct research and data analysis to inform strategic recommendations 
• Prepare high-quality client deliverables including presentations, reports, and dashboards 
• Participate in client meetings, workshops, and stakeholder interviews 
• Contribute to internal initiatives and business development efforts 
• Contribute to a collaborative team environment 
• Build productive and lasting relationships within Strategy&, PwC and with clients

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Qualifications / Certifications required: 

• Bachelor equivalent: minimum requirement 
• 8+ years of technical solution specialist experience; consulting experience beneficial 
• A thorough understanding of the full software development lifecycle is required.
• Cloud experience recommended 
• SAP Certification, preferably SAP BTP 
• Understanding of roles and responsibilities between customer, partner and SAP in Cloud projects 
• Experience in Agile delivery in SAP projects.

Experience required: 

• More than 8 years of SAP implementation and/or technical design experience 
• Ability to identify and challenge solution scenarios by taking the business environment into account 
• Provide input on the SAP platform and tools 
• Execute the agreed solution landscape 
• Experience and extensive knowledge of SAP systems, including SAP Business Suite, S/4HANA and SAP Business Technology Platform and the required architecture and infrastructure to support them 
• Functional/technical proficiency with at least 4+ full lifecycle SAP implementations 
• Understanding of SAP roadmap around Cloud products and how it integrates 
• Experience and knowledge of SAP system migration or upgrades 
• Comprehensive knowledge of hardware, software, application, and systems engineering 
• Understanding of IT related technologies that enable digital transformation 
• Previous experience in a consulting environment is beneficial 
• Experience in Agile delivery in SAP projects.

Responsibilities of role: 

• Provide technical leadership for development teams, and define the standards and practices to adhere to 
• Manage technical architecture analysis, design, build, test and deployment for the 
• Development architecture 
• Execution architecture - technical strategy for printing, faxing, batch scheduling etc. 
• Operations architecture – backup and recovery, disaster recovery, high availability etc. and 
• Infrastructure architecture – Sizing, virtualisation, desktops, networks etc 
• Define, manage and assign system administration activities and procedures for the development, quality assurance, test and training systems and assigns ownership of administration activities 
• Develop the required policies and procedures to govern the development, quality assurance, testing and training environments 
• Create, estimate and plan all work effort relating to SAP Basis activities and technical architecture components 
• Work with the Data Management lead to define the data migration strategy for the programme 
• Define and manage the sizing of the SAP solution and manage the process with the hardware provider / hosting provider 
• Advise on the technical approach for all systems integrating to SAP 
• Manage 3rd party dependencies related to the SAP environment 
• Plan and manage the SAP systems maintenance schedule 
• Participate in the planning and testing of the DR 
• Manage all SAP technical changes 
• Ensure the implementation, upgrade and support of the latest SAP system versions, where relevant 
• Ensure that technical deliverables are delivered to agreed time, cost and quality constraints 
• Ensure that developed technical solutions are peer reviewed, formally documented and signed off by business 
• Manage the day-to-day operation of the technical team, ensuring appropriate distribution of activities to the team members and alignment on expected deliverables and due dates 
• Participate in programme risk and issue management 
• Participate in programme Design Authority forums 

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Key Responsibilities: 

Technical Support & Incident Management 

• Provide 1st and 2nd line support via phone, email, chat, and in-person. 
• Log, analyze, and resolve incidents and service requests using the ITSM system. 
• Deliver desk-side and Tech Lounge support including hardware setup, repairs, printing, AV, and video conferencing. 
• Support mobile platforms, Windows and Mac OS, MS Office, and enterprise applications. 
• Perform user administration and access management tasks. 

Customer Service & Communication 

• Ensure a professional, courteous, and consistent level of service. 
• Communicate effectively with users, team members, and management. 
• Promote a customer-centric environment with outstanding service delivery. 

Collaboration & Knowledge Sharing 

• Work closely with Infrastructure, and other IT teams. 
• Contribute to support documentation, known error records, and solution articles. 
• Share knowledge to enhance team capability and service quality. 

Monitoring, Analysis & Improvement 

• Undertake proactive service monitoring and participate in project activities. 
• Identify recurring issues and assist in root cause analysis and problem management. 
• Recommend and implement process improvements to enhance service delivery. 

Operational Support 

• Maintain accurate records and documentation. 
• Participate in after-hours support rotations. 
• Support asset management and ensure compliance with IT policies. 

Skills & Experience: 

Essential: 

• CompTIA A+ / N+, Microsoft Certifications (MCSE/MCSA/MCP). 
• Minimum 3 years of IT support experience. 
• Strong technical knowledge and troubleshooting skills. 
• Experience with call logging systems and ITSM tools. 
• Excellent verbal and written communication. 
• Ability to prioritize tasks under pressure and work independently or in a team. 

Desirable: 

• Service Desk Foundation certification. 
• Experience supporting AV equipment and printers.