Job Vacancies at 99C

Key Responsibilities:

Executive Client Leadership

• Build and maintain strong relationships with clients at Exco and senior management level.
• Serve as strategic counsel to clients, advising on business and communication challenges beyond day-to-day campaign work.
• Drive transformational outcomes that deliver measurable value for clients and the agency.
• Lead crisis management and resolution, acting as the primary point of escalation for client accounts.
• Champion client needs across all agency departments to ensure exceptional, joined-up service delivery.

Strategic Direction

• Shape the long-term strategic vision for client accounts in partnership with Strategy and Creative.
• Lead integrated campaign development across all channels and touch points.
• Drive innovation in creative solutions, media approaches, and technology adoption.
• Ensure all strategic output delivers measurable business impact against client objectives.
• Present strategic recommendations to client boards and senior leadership.

Business Leadership

• Drive organic growth within existing accounts through proactive opportunity identification.
• Lead major new business pitches and proposals.

Team Leadership & Development

• Lead and inspire multiple account teams of Account Managers and Account Executives.
• Set clear goals and expectations; provide guidance, support, and regular performance feedback.
• Create a high-performance culture built on accountability, collaboration, and excellence.
• Drive talent acquisition by contributing to recruitment, selection, and onboarding of new team members.
• Champion diversity, equity, and inclusion within the team and the broader agency.

Brief Development & Campaign Delivery

• Write clear, accurate, and concise creative briefs that effectively communicate client goals, target audience, and all relevant information.
• Collaborate with Creative, Strategy, Production, and other agency resources to develop innovative, impactful campaigns.
• Oversee quality assurance on all work produced, ensuring creativity, attention to detail, and alignment with brand strategy.

Agency Leadership & Business Development

• Contribute to agency-wide strategic planning and business development initiatives.
• Participate in executive-level decision-making and cross-departmental governance.
• Drive cross-functional collaboration between Client Service, Creative, Strategy, and Production.
• Build and protect the agency’s reputation through thought leadership and client excellence.

Requirements

Education

• Bachelor’s degree in Marketing, Advertising, Communications, or a related field
• Postgraduate qualification in Business or Marketing is advantageous

Experience

• Minimum 7 years’ experience in advertising or related industry, with at least 3 years at senior account management level.
• Proven track record of managing large, complex, multi-market accounts.
• Demonstrated experience leading teams and developing talent.
• Retail or FMCG advertising experience is highly advantageous.

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Responsibilities:

Client Service

• Establish and maintain relationships with clients. Build trust through ongoing thought leadership in social media.
• Manage creative briefs, client feedback and delivery of content.
• Plan, create timelines, update status, manage deliverables and expectations.
• Set up, manage, conduct, and contact report on client presentations.
• When necessary, assist with the administration of cost estimates and billings thereof.
• Manage user security and access to clients’ accounts / tools / reports / dashboards.

Strategic Thinking

• Collaborate and contribute on Social Media proposals for:
• Planned and ad-hoc activity.
• Online listening, trend sourcing, outreach & tactical response
• Channel health or emerging channel creation
• Ideation, workshops, brainstorms etc.
• Contribute to Influencer Marketing and Content Marketing efforts.
• Regularly update teams / clients on current and emerging landscape trends, competitor activity and latest news

Content & Channel Planning

• Work closely with client & wider client service team to create, manage and maintain social content and/or communication calendars.
• Conduct regular research to monitor clients, consumer, influencer, competitor, industry, and social landscape/trends activity.
• Ensure each individual channel has clarity on plans, actions, responsibilities, and social posting schedule with best practice in mind.

Content & Channel Administration

• Assist and/or manage the production of content on social jobs.
• Ensure collaboration with creative, paid media and other relevant departments for effective execution of work.
• Scheduling & deactivation of content across channels.
• Ensure effective searchability / tracking / tagging across content.
• Manage client’s creative content bible.
• Be an advanced user in all tech and tools relevant to your role.
• Ad hoc community management as-and-when required.

Content & Channel Performance Management

• Work closely with Strategy department to ensure effective integration of efforts.
•  Assist with Channel, Content, Campaign and Health Audits / Reporting
• Assist with Benchmark, Review, Live Listening and ROI Reporting
• Conduct regular performance checks & ensure escalations/recommendations are made timeously.
• Manage Creative Identity of Channel, Content, Templates and Spec sheets.

This is including but not limited to:

• In-House Departments
• Social Media Platforms
• Paid Media Agencies and/or Publishers
• Influencer Management
• Online Listening & Reputation Management
• Content Marketing & Production
• Technology Development (AR, VR or AI)
• Immerging technology etc.

Requirements

• Work experience in Social Media and/or Agency Environment
• Experience in the fundamentals of classical and digital marketing
• Excellent verbal and written communication skills
• Strong analytical and project management skills
• Excellent interpersonal skills
• Public speaking and presentation skills is beneficial.
• Self-motivated, hard-working and eager to learn attitude.
• Highly organised, strong attention to detail, deadline driven, ability to problem solve and confident in a fast-paced environment.
• Deep understanding of the various social media and immerging marketing channels
• Experience with retail brands is beneficial.
• Valid, driver's licence and own transport.

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Job Scope includes but is not limited to:

• Working in a team under the leadership of a Group Head and Creative
• Director to conceptualise and execute campaigns based on both client and internal briefs.
• Present work imaginatively and confidently to clients and senior creatives
• Be skilled in design and conceptualisation.
• Maintain exceptionally high standards for execution and attention to detail.
• Be skilled in design and conceptualisation.
• Collaborate and communicate well with the team and other departments.
• Have an eternally positive disposition especially when challenges and deadlines arise

Requirements

Minimum relevant experience and skills/attributes required:

• Relevant tertiary qualification
• At least 2 years’ experience as an art director in a large/integrated Advertising Agency
• At least 2 years’ previous experience in a high-volume environment
• Demonstrated experience with social media design across various social media digital platforms
• Strong skills in design software such as InDesign, Photoshop and Illustrator nonnegotiable
• Knowledge and proficiency in Figma
• Experience in digital and experiential advertising is advantageous
• Strong interpersonal skills; a team player, persuasive negotiator, positive and innovative thinker
• Maintain high standards for execution and attention to detail
• Highly motivated and a high level of initiative; ability to work independently, in support of the agency’s creative goals and the client’s business objectives

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Key Responsibilities:

• Collaborate with clients and the creative team to develop and interpret production briefs.
• Conceptualize, plan, and execute video and photo shoots using mirrorless or cinema cameras and professional lighting.
• Lead the editing process, delivering high-quality content optimized for various digital platforms.
• Stay ahead of social media trends, incorporating innovative ideas into content strategies.
• Oversee multiple projects simultaneously, maintaining quality and adhering to deadlines.
• Provide creative direction and contribute to brainstorming sessions to develop impactful content.
• Ensure all deliverables align with client brand guidelines and marketing objectives.
• Troubleshoot production and post-production challenges effectively.
• Mentor junior team members and share best practices in digital content creation.

Requirements

Required Experience and Skills:

• 3 to 5+ years of experience in content production, preferably within retail or FMCG sectors.
• Advanced proficiency with mirrorless/cinema cameras, professional lighting equipment, and audio capture.
• Expertise in video editing software, including davinci Resolve, Adobe Premiere Pro, and After Effects (advantageous).
• Basic skills in Adobe Photoshop for content refinement.
• Deep understanding of social media platforms and the digital content landscape.
• Proven ability to manage multiple projects under tight deadlines without compromising quality.
• Strong storytelling ability, creative vision, and attention to detail.
• Excellent interpersonal and communication skills.
• Self-motivated and adaptable, with a solution-oriented mindset.

Education and Qualifications:

• Bachelor’s degree in Film Production, Media Studies, Communications, or a related field.
• Relevant certifications or professional training in filmmaking or editing are advantageous.