Job Vacancies at Absa Group Limited (Absa)

About the Job

Job Summary

• Financial Crime is responsible for ensuring that the Group manages the risks of money laundering, terrorist financing, sanctions and bribery and corruption and, in so doing, protects the Group, its customers and its employees, as well as society at large, from the negative effects of financial crime. The Financial Crime function implements a Financial Crime Risk framework to meet the requirements of anti-money laundering, anti-terrorism, anti-bribery & corruption and economic sanctions laws and regulation.
• The Head of the Intelligence, and Surveillance (I & S) will be responsible for all aspects of monitoring, surveillance, investigation and reporting as well as for the identification and assessment of new and emerging threats against the Bank. Also formulating the strategic direction and appropriate intelligence led activity across Africa to ensure that we have a top in class capability which enables the firm the appropriately manage financial crime and terrorist financing risk and which ensures we are compliant with all related regulatory requirements and expectations.
• A key requirement of the role is to build out a robust, firm-wide platform and team to enable a data driven approach to managing risk and which also drives a top-class analytics and intelligence capability to enhance and strengthen the firm's management of financial crime and terrorist financing.

Job Description

The key specific accountabilities of this role would be the following:

• Leading the development of the I&S capability for Absa through the development and implementation of a Target Operating Model;
• Designing and delivering a robust surveillance, monitoring and reporting platform and capability which meets the requirements and expectations of all regulatory stakeholders;
• Leading on the development of intelligence products that are both strategic and operational in nature; Assessing the impact of Financial Crime threats and risks on a global scale, breaking down jurisdiction and business silo barriers – applying a risk based approach to business unit; customer; jurisdiction and product;
• Taking the outcomes from intelligence led activity and ensuring these are embedded in the business;
• Working with local regulatory authorities to develop solutions that are of relevance to the Bank;
• Act as a primary contact for working with law enforcement and government agencies on Financial Crime matters/issues;
• Working closely with analytics in the development of a data acquisition strategy and deployment of supporting toolsets;
• Lead and build a global analytics capability to support and enhance existing functionality whilst developing analytic based tools to support the next generation of intelligence development, investigations and monitoring detection;
• The development of this analytics capability is considered critical to the future management of Financial Crime risk, where exploitation of traditional and non-traditional data sources is key to countering an ever evolving threat profile;
• Directly accountable for defining the strategy for a data and analytics capability to support the I&S capability and the broader Financial Crime function;
• Lead and drive collaboration and convergence of economic crime disciplines to further improve the effectiveness of Absa’s risk mitigants
• Play a pro-active and leading role in driving external and industry wide impact to manage and mitigate financial crime risk – this includes BASA, SABRIC, SAMLIT, SARS etc
• Build and grow strong external relationships and engagements which positively contribute to Absa’s crime fighting capabilities i.e. United for Wildlife, DPCI, National Prosecuting Authority, Financial Intelligence Centre

Accountability: Intelligence

• Providing a data capability to support strategic intelligence activities;
• Utilising internal & external data to undertake holistic reviews of high risk customer segments, industries and financial crime typologies;
• Thematic trend analysis of internal risk events (SARS / Court Orders / Exits / Payment breaches); and
• Working in conjunction with the local FIU to support public/private partnership with external agencies to support the Counter-Terrorism and Anti-Money Laundering agenda

Accountability: Monitoring

• Utilise the rich sources of Customer, Transactional and Account data to develop flexible rule based profiling models to monitor and detect on-going Financial Crime red flags;
• Drive the delivery of the next generation of analytics based monitoring capabilities through the development of statistical based detection models;
• Undertake analytic based assessments to validate Financial Crimes compliance with key policies, controls and regulations; and
• Potential to provide an analytics capability to support the Optimisation team within Transaction Monitoring.

Accountability: Stakeholder management and leadership

• Initiates early engagement with key stakeholders to ensure effective partnership both internally and externally;
• Provides guidance to the Business as a consequence of outcomes and outputs from intelligence driven activity;
• Leads by example, appreciates their role in providing guidance, education and training to others;
• Able to clearly navigate and articulate the importance of the Financial Crime Control Environment to the business that is as a consequence of intelligence activity, whether internally or externally driven;
• Able to educate colleagues and skilfully provide simple explanations and real world case studies;
• Able to effectively present/ facilitate FC training if required;
• Embraces change and sponsors improvements as a consequence of the outputs of intelligence led or driven activity; and
• Technology & Change – Work closely with Technology & Change functions to build an industry leading surveillance capability.

Accountability: Decision making and problem solving

• The role requires the build out of a pioneering capability that’s key to the Financial Crime industry, the role holder must therefore be innovative and forward thinking in their approach by keeping up to date with the latest technologies across industry and the evolving regulatory landscape;
• Through understanding the changing Financial Crime landscape, applying those changes in Absa yet mindful of impact of decisions on customers, business relationships and SA and ARO economies; with cognisance to the greater globe;
• Able to understand the issue in context by taking a holistic view an able to analyse and recommend intelligence steps;
• Identify data trends and analyses whether the business is equipped to mitigate the risk effectively, taking appropriate oversight to ensure appropriate corrective action or escalation;
• Challenging existing processes and capabilities by designing new ways of working; and
• Exploring opportunities for improving existing capabilities through intuitive use of new analytic based approaches.

Accountability: Risk and Control

• All Absa colleagues have to ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Absa Policies and Policy Standards.

Accountability: Regulatory and global trends and threats

• Monitor, track and create awareness of changing regulatory trends regionally and globally.
• Analyse and evaluate local, regional and international financial crime threats to understand and map Absa’s risk
• Maintain a good working relationship with the relevant regulatory bodies, and in so doing help position Absa as a leader of excellence in the fight against financial crime.
• Represent Absa, where necessary, on regulatory platforms (such as SAMLIT)

Accountability: Liaison across Financial Crime

• Play a lead role in driving learnings and transfer of knowledge/ actions to teams within Intelligence and Surveillance to ensure an increase risk mitigation and management
• Maintain strong working relationships with colleagues across Financial Crime Team to ensure greater efficiencies in the way we work and minimize duplication in efforts

People Management

• Drive the building of fit – for –purpose capacity for Intelligence and Surveillance to meet customer needs
• Play a leadership role and end to end people management function to a team of people leaders specialist and junior investigators
• Lead by example; appreciate the importance of providing guidance, coaching and training to others
• Oversight and accountability for outputs from the team and the communication of these to stakeholders
• Embrace change and open to adaptation in ways of working to enable improved employee experience and engagement

Education and Experience Required

• At least 10 years experience in the field of forensic/corporate investigations either within a bank, consultancy or law firm.
• Experience in Financial Crime Compliance or Anti- money laundering within a Financial Institution
• Relevant B-degree in Law, Accounting or Risk Management.
• 5 – 8 years experience in a senior management position
• Excellent written communication skills and very strong report writing skills
• Strong inter-personal skills and ability to articulate messages
• Thorough understanding of SA/ARO’s political economies
• Strong network of regulatory/law enforcement/intelligence community experts

Preferred

• Certificate in Money Laundering Control, ACAMS Certificate or Certified Fraud Examiner (ACFE).
• A strong background in forensic/corporate investigations at a senior level
• Subject matter expert (SME) in Financial Crime Compliance
• Experience in data analytics

Knowledge & Skills:

• Ability to distil complex issues to clear and concise briefings for senior management;
• Ability to build and sustain a high performing team;
• Strong leadership skills – ability to encourage, engage, and empower;
• Excellent negotiating and interpersonal skills;
• Ability to navigate in a complex organization and work within a matrix structure.
• Excellent written and verbal communication skills.
• Experience of managing issues across multiple business areas and jurisdictions; Preferred
• A law enforcement or intelligence agency background would be advantageous;
• Subject matter expert in Financial Crime data with a proven track record in transforming raw data into meaningful and actionable intelligence;
• Several years’ experience in utilising analytic tools for data exploration, analysis and visualisation within the Financial Services / Financial Crime industry;
• Experience in statistical modelling and big data technologies (Hadoop / Graph Databases);
• In-depth understanding of a Financial Institutions systems infrastructure (Customer, Transactional, Payments) and Financial Crime monitoring and detection systems;
• Experience in a Financial Crime Intelligence discipline and familiarity with key concepts of AML, Sanctions, and ABC risk management;
• Experience in managing culturally diverse teams in different geographic locations;

Competencies:

• Deciding and initiating action
• Learning and researching
• Entrepreneurial and commercial thinking
• Relating and networking
• Adapting and responding to change
• Persuading and influencing
• Creating and innovating

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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About the Job

Job Summary

• 3 - 5 years short term insurance project administration experience. Ability to deal with varies stakeholders and manage multiple project. Ability to handle project budgets and spend, advanced excel and PowerPoint essential. Ability to handle project lifecycle, PMO qualification advantageous.
• To deliver project management administrative support services through the execution of predefined objectives as per agreed standard operating procedures (SOPs).

Job Description

• 3 - 5 years short term insurance project administration experience. Ability to deal with varies stakeholders and manage multiple project. Ability to handle project budgets and spend, advanced excel and PowerPoint essential. Ability to handle project lifecycle, PMO qualification advantageous.
• Project administrative Activities: Performing project-related administrative tasks such as maintaining information files, completing project documentation and processing paperwork.
• Quality Assurance: Maintain a desired level of quality in a service or product, especially by means of attention to every stage of the process of delivery or production 
• Meeting deadlines: Completes tasks timeously.

Education

• National Diplomas and Advanced Certificates: Business, Commerce and Management Studies (Required)

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About the Job

Job Summary

• As a member in the Commercial Operation under the COO, the role holder will have the need to maintain and deliver on the CIB, RBB and Markets strategic plans to be the leading Bank in the Seychelles with priorities centred on weaving customer centricity and sustainability in the business daily activities. Extending support to grow market share through targeted focus on acquisition, cross-selling and digitalisation.

The Principal Responsibilities are to:

•  To deliver performance excellence through working as part of a team undertaking a wide range of processing and servicing activities.
• This is a generic role to be carried out within all of Absa (Seychelles) Ltd centralized operations processing sites, and the role holder is required to work flexibly across a variety of different activities.
• The role holder will deliver world class service in supporting the business and act as a role model by consistently demonstrating against Absa Values.

Job Description

• Execution of all approved incoming and outgoing customer instructions.
• Processing/capturing of approved vouchers.
• Day-today responsibilities such as performing other general payment processing related tasks which include and not limited to are: - Execution of Customer enquiries and complaints relating payment and non-core payment activities. - Foreign and local cheque clearing - Dormancy claims - Reconciliations of payments processed - Reconciliation of Commercial ops related suspense accounts - Manual standing order instructions - Call back of payment instructions for authenticity against the risk of frauds as guided by the FTOS - Call over of captured financial and non-financial transactions, - Mailing of payment advice and dormant letters - Document preparation - UT capturing - Account opening and account maintenance on UT Teller
• Storage and retrieval of records relating payments and non-core payments
• Acknowledgment and logging of all documents/vouchers received from other departments/branches
• Achieve individual operational performance targets and support the achievement of team objectives.
• Achieve individual customer service targets (both internal and external) and support the achievement of team targets by working within relevant service level agreements.
• Establish priorities, monitor workload and workflow, set standards for completion of work.
• Develop a service culture throughout the department where the needs of the customer are at the centre of all activities.
• Ensure Clean Desk Policy is respected and as far as possible, all bank documents are locked away at the end of the day before leaving the premises.
• Follow all processing and servicing activities in accordance with set procedures, standards, and policies.
• Build and maintain excellent working relationships with other functions to facilitate and achieve business objectives.
• Work closely with the team leaders and other team members as one team to deliver excellent performance.
• Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required.
• Provide cover for other team members as required.
• Support and adopt the implementation of change initiatives.
• Actively seek ways to personally contribute solutions to significant societal challenges in the community in support of the Pan-African citizenship.
• Ensure that all applications, payments, and claims for Trade Finance products are dealt with accurately and timely.
• Ensuring that the Trade Finance deals are processed in line with the current ICC guidelines and any changes for International trade finance rules (UCP, URC, URDG and ISP 98).
• Support the Trade Finance team on introduction of new products as per the NAPA.
• Achieve operational rigor excellence in all aspects of procedures and processes undertaken to ensure satisfactory audit.
• Undertake appropriate snap checks, taking remedial action where necessary.
• Ensure compliance with operational risk and rigor requirements e.g. Health and Safety requirements, security of premises, KYC and money laundering
• Implement actions to close audit, conformance review and snap check findings.
• Ensure risk events raised within agreed timeline as guided by the Operational risk standard.
• Raise any identified irregularities with the approved procedure and recommend process changes through the appropriate channels.
• Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal Absa Policies and Policy Standards.
• Understand and manage risks and risk events (incidents) relevant to the role.

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

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About the Job

Job Summary

• In this role you will be responsible for delivering and administering all procedures pertaining to the processing of Trade Finance related products and services as received from Trade Middle Office post fit for processing checks and within required SLAs.
• This includes but is not limited to Letters of Credit, Documentary Collections, BGIs (Bonds, Guarantees and Indemnities), Open Accounts products e.g. RF, SRF, SF. FI Trade and Trade Loans, Irrevocable Reimbursement Undertakings (IRUs)

Job Description

Your Key Accountabilities will Include;

• Performing transaction processing with a high degree of accuracy and in accordance with policies and procedures.
• Fulfilling all functions relating to reconciliations, settlements, monitoring and reporting requirements.
• Acting as a consultant or releaser for various transactions however would not be able to do and release its own transactions.
• Processing client instructions within agreed Service Level Agreement (SLA)
• Checking that all information received is in accordance with the required standards.
• Validating and obtaining an exchange rate where necessary
• Capturing Excon Rulings as received and in accordance with Central Bank requirements
• Capturing the correct Balance of Payments (BOP) category.
• Ensuring that signatories, indemnities and credit have been authorised
• Providing a high quality of service to all clients within agreed SLAs
• Ensuring high quality of communication to internal and external clients, both verbal and written.
• Ensuring adherence to quality standards to avoid risks to the Bank through effective & efficient management of transactions.
• Drawing Day End listings and action accordingly to ensure that all work received is and actioned on the same day.
• Providing suggestions to the line manager on improvements and solutions based on knowledge of the trade value chain.

Send in Your Application if you Have;

• An applicable Degree or Diploma with 3 to 6 years related experience
• 3 to 5 years in Trade Finance Products
• Preferably with CDCS – Certified Documentary Credit Specialist (For FI and Documentary Trade)

Education

• National Diplomas and Advanced Certificates: Business, Commerce and Management Studies (Required)

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About the Job

Job Summary

• Apply platform engineering expertise, critical thinking, design thinking and problem solving skills in an agile team environment to produce well-organised, optimised and documented source code that successfully delivers platform features & components of the service & solves complex technical problems with high quality solutions.

Job Description

Platform Engineering, Deployment & Optimisation

• Leverage platform engineering expertise & a working knowledge of specific platforms and their constituent parts to positively contribute to platform feature and service designs
• Take accountability for deeply understanding & building expertise on the platform, the platform contribution to the broader platform strategy & business and customer requirements & all available technologies
• Develop business & customer aligned, lasting & innovative platform feature sets
• Positively contribute to, define & implement the development/engineering lifecycle (end to end) and lead lifecycle improvements over successive releases.
• Produce simple, extensible, and maintainable features with very few defects. Continually works to find and fix defects.
• Leverage platform (service design & code) & engineering technical expertise to proactively identify risks and prevent defects
• Identify patterns that reveal errors and unanticipated problems, and influence telemetry analytics design decisions
• Identify & Apply metrics to drive the quality and stability of code
• Ensure consistent, usable, forward-looking, maintainable test infrastructure
• Apply object orientated design in development & draw from a large base of design patterns
• Uphold our technical principles of: self-service, scalability, re-usability, resilience & stability in all development practices and deliver feature sets that sustainably deliver on these principles
• Apply knowledge and expertise in User / Customer experience to deliver a stable user experience in all design & development that is simple, elegant, and useful.
• Proactively identify development practices that work well & leverage & improve these for future solution design and deployment
• Document feature set and constituent design information to produce solution design blueprints and validation collateral
• Based on engineering & platform expertise and a sound knowledge of the business & customer requirements consistently provide key ideas for the enhancement & optimization of the platform
• Develop & document complete designs and implement testing processes that identify and eradicate platform or service-wide problems / improve on platform performance
• Demonstrate a strong commitment to the quality & ongoing quality assurance of the product/service’s in use, and take appropriate action to resolve issues throughout the lifecycle of the product or service
• Ensure alignment to platform and service release plans for effective deployment of solution designs
• Drive & implement design review processes & practices with the team & participate & positively contribute to design reviews for the feature area led by others
• Apply expertise in engineering & available technologies to enable effective review processes
• Cascade review lessons learnt for the benefit of the broader team
• Enable problem resolution across technical teams, apply and or facilitate root cause analysis, deeply understand the root causes of issues and find ways to resolve them (sustainably)
• Continuously review & find ways to optimize team processes & improve engineering quality, productivity, and team responsiveness to feedback and changing priorities
• Optimize, refactors and reuse components to improve performance and maintainability – ensuring maximum efficiency, effectiveness, and return on investment
• Take accountability for maintaining platform standards and best practices, and drive adoption across multiple service teams
• Demonstrate knowledge of, identify & find required data for the ongoing monitoring & improvement of the platform feature area
• Proactively monitor the performance of the platform features & solutions
• Translate monitoring data into clearly articulated descriptions of opportunities & defects, their impact to the customer scenario and to the product or service as a whole, and the relevance to product and service targets (within scope of the job).
• Cascade and communicate these insights across the team to influence platform decision making
• Leverage production performance monitoring and customer data to make feature area technical design and implementation decisions.
• Synthesize data from multiple sources and present & define concise, impactful conclusions that influence feature teams to solve defects and meet quality targets

Accountability: Financial & Cost Optimization, Risk & Governance

• Understand the platform cost model & the optimal cost : serve of the platform, use this understanding to drive the platform efficiency & effectiveness objectives
• Participate in incident management & DR activity – applying critical thinking, problem solving & technical expertise to get to the bottom of major incidents
• Apply Group risk (e.g. Architecture, development, change & release etc.), governance, compliance & regulatory standards and frameworks
• Proactively identify technical risks and mitigate these (pre, during & post release)
• Update / Design all feature documentation aligned to the organization technical standards and risk / governance frameworks

Accountability: People

• Proactively & effectively (time & quality) collaborate & drive collaboration on features across feature team (e.g. managing dependencies & interdependencies, conflict resolution, information & best practice sharing, problem resolution outside of own area etc.)
• Apply collaboration skills in development practices & issue resolution regardless of team boundaries & lead communication with relevant stakeholders through to conclusion
• Contribute to a high performance team environment & culture as a high performing member of a self-directed team aligned to agile working
• Leverage coaching techniques in all team related activity to drive a higher quality service, design and deployment of technical solutions.
• Proactively seek & provide feedback across a range of stakeholders for the benefit of the team & leverage feedback to consistently improve platform solution delivery
• Coach & mentor other engineers & support engineering teams on technical solutions and problem resolution & proactively seek coaching & mentoring from others
• Participate in peer reviews, testing, problem solving within and across the broader team
• Cascade platform performance feedback and ensure capability development across teams to enable efficient & effective platform service delivery
• Drive the design of content, tools & materials for strategy alignment, education & adoption processes to be applied across stakeholder groups

Education

• Bachelor's Degree: Information Technology

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About the Job

Job Summary

• To provide specialist advice and support to recruit and select quality talent, through the execution of predefined objectives as per agreed standard operating procedures (SOPs).

Job Description

To administer and offer excellent service to the internal business stakeholders:

• Ensure the effective rollout of the in the cluster by serving as a cluster super user for the end to end delivery.
• Provide cluster end users with assistance and training to enable user understanding and system utility.
• Liaise with Group Administrator to facilitate loading of training information onto the learning platform to enable both usability and monitoring of progress.
• Participate, by timeously identifying cluster learning requirements and ensuring that are factored into the learning planning and portal considerations, in the cluster roll out of the assignment of Online and offline courses to fast track the learning cycles and commitment of all employees .
• Proof read the content of all cluster specific online courses and communicate all content related issues to the content provider.
• Make use of reporting and tracking tools on Talent Learning System to create lists of people who need to complete courses or be assigned tasks, thereby enabling the learning community to track learning performance overall.
• Generate standard and responsive cluster MII to empower business dialogue and decisions on the status of learning in critical learning areas

 Operational Effectiveness:

• Clear understanding of all stakeholders internally and externally to ensure appropriate level of communication
• Clear understanding and appreciation of position importance and impacts
• Responsible for the effective scheduling of all candidate interactions with the bank. This includes Managing the Business interviews, i.e. initial, panel and final discussions
• Managing Psychometrics assessment and provide business with relevant feedback
• Understands and adheres to agreed upon timeframes, policies and procedures
• Adheres to all policies and procedures relating to the recruitment process
• Check all offers before they are issued to candidates i.e. shares buy outs, conditional incentive awards , and start dates are accurate
• Responsible for the timely coordination of all background and legal checks
• Takes ownership of ensuring top class service during every interaction with candidates.
  • This includes: Ensures that all stakeholders experience an overwhelming sense of attention and professionalism with each interaction – create a feeling of engagement and connection
• Effectively manages resolution of queries related to their function
• Adheres to all policies and procedures relating to the recruitment process and the reporting thereof
• Effectively co-ordinate and oversee the on boarding for all new hires
• Ensures that payroll receives all documentation prior to new hires starting 
• Audit: Responsible for consistent checks with the Resourcing office ensuring that all the data is accurate for Auditing purposes ad that relevant data is attached i.e. signed offer, business approval, checks and relevant communication from business
• Takes responsibility and accountability for integrity of system data in their part of the process – Taleo 

Education

• Higher Diplomas: Human and Social Studies (Required)

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About the Job

Job Summary

• The Analyst Strategy & Planning will contribute to key activities to support the development and execution of the bank’s strategy.

Job Description

• To support and add value to the efforts of the Strategy & Planning team within Absa CIB.
• The candidate will work in teams of typically 2 - 3 consultants, playing an active role in all aspects of client engagement
• Gathering and analyzing information, formulating and testing hypotheses, and developing and communicating recommendations
• The analyst will assist in the preparation, research and facilitation of strategy solutions
• Ability to work effectively with people at all levels in an organization
• Exceptional analytical and quantitative problem-solving skills
• Ability to communicate complex ideas effectively, both verbally and in writing (strong PowerPoint and Excel skills)
• Good understanding of financial economy and in particular Corporate and Investment Banking
• Outstanding records of academic and managerial or professional achievement
• Self-motivation and self-starter skills, proactive, and able to work independently with limited supervision

Experience

• University degree in relevant field (Commerce, Sciences, Engineering)
• 3 Years’ Experience or similar in Banking / Financial Services

Education

• National Diplomas and Advanced Certificates: Business, Commerce and Management Studies (Required)

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About the Job

Job Summary

• To provide banking services accurately and timeously through the execution of predefined objectives as per agreed standard operating procedures (SOPs). Selecting this role has a compensation & benefit impact in TZ (NBC), Botswana. Please contact Reward for details.

Job Description

• Customer service: Deliver customer service at first point of contact
• Capturing financial transactions: Capture all financial transactions on the Bank system and ensure that all transactions are properly authorised by a mandated official before finalising the processing
• Fraud prevention: Identify potential fraudulent transactions and report these and other suspicious transactions as per the Money Laundering control framework to management
• Capture customer data: Update demographics such as address changes, name changes and standing order instructions based on information supplied by customer.

Education

• Higher Certificates and Advanced National (Vocational) Certificates: Business, Commerce and Management Studies (Required)

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About the Job

Job Summary

• The purpose of the role is to manage customer debt through effective and efficient collections tactics in order to minimize the loss to Absa. This will involve negotiating repayment from customers with the objective of rehabilitating customer accounts, before they deteriorate further into delinquency.

Job Description

Key Responsibilities

• The success of everyone at Absa is measured by our ability to put our customers at the center of everything we do.

To achieve this you will need the following:

• Agree collections targets on a monthly basis with the Team Leader in line with portfolio and product targets as communicated by Customer Value Management.
• Meet the minimum productivity requirements for calls on a daily basis to ensure optimization of the collections function and achievement of the monthly collection target.
• Manage customer accounts and calls by logging on to and updating the relevant collections systems including Megallon and Avaya.
• Use the appropriate collections scripts and other tools available to verify clients identity and negotiate with customers to obtain a promise to pay (PTP) or to negotiate the repayment terms which will achieve the best outcome for both the Bank and the customer.
• For more complex accounts, analyze customers' account history and provide the customer with a recommendation on the appropriate options available (e.g. account restructures in the case of arrears amounts on multiple products and/or refer the customer for debt review/counselling) to rehabilitate their account.
• These recommendations need to be aligned to the requirements as outlined in the Restructuring and/or Re-Age Policy.
• If no solution can be negotiated, calls must be escalated to the Team Leader for assistance. Update the OCS system upon completion of the negotiation with the customer to indicate the agreement reached. with the customer in terms of the collections option that will be implemented
• Adhere to all Company Policies and Procedures as outlined in the Absa Bank Credit Risk Model etc.
• Fulfil the requirements of and comply to all relevant Acts and Statutory requirements e.g. the National Credit Act.
• Identify fraudulent accounts and escalate these concerns to the Team Leader
• Adhere to internal systems access control policies at all times and report any irregularities to the Team Leader or relevant party.
• Adhere to the internal code of conduct at all times and report any irregularities to the Team Leader or relevant party.
• Complete all compulsory training within the required timeframe.
• Contribute towards an audit rating of sufficient or better by compliance to internal processes, policies and procedures.
• Timeously route all administrative work to the Administrative support team for processing according to the relevant process and procedures.

Education And Experience Required

• Matric or NQF level 4 equivalent
• Banking Diploma/Certificate in Banking or equivalent NQF level 5 qualification is preferred
• At least 1 - 2 year/s relevant experience in a collections environment
• Experience in a Collections contact centre
• Experience in a customer services/facing role
• Experience in a Financial and/or Retail Services institution

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

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About the Job

Job Summary

• To provide project management services and to develop, maintain and enhance operational business relationships.
• Responsible for and the successful delivery of one or more projects to plan, budget and agreed quality and governance standards in support of the business strategy.
• Manages project teams engaged throughout the full delivery lifecycle.

Job Description

Project Management

The management of projects involving the development and implementation of business processes to meet identified business needs, acquiring and utilising the necessary resources and skills, within agreed parameters of cost, timescales and quality.

• Takes responsibility for the definition, documentation and satisfactory completion of complex finance transformation projects.
• Identifies, assesses and manages project risks, assumptions, issues and dependencies, escalating as appropriate to ensure the success of the project.
• Ensures that sufficient level of detail project and quality plans are prepared and key external/internal lateral relationships) maintained for complex projects and provides regular and accurate reports to stakeholders as appropriate.
• Ensure projects being managed are compliant with relevant governance methodologies and compliance standards.
• Ensures that quality reviews occur on schedule and according to procedure.
• Manages the change control procedure and ensures that project deliverables are completed within planned cost, timescale and resource budgets and are signed off.
• Provides effective leadership to the project team and takes appropriate action where performance deviates from agreed tolerances.

Change Implementation, Planning & Management

• Defining and managing the process of deploying change into the business in a way that is sensitive to, and fully compatible with, business operations.
• Ensures that there is a business perspective on how the new technical capabilities will be delivered to the business, including planning around key business cycles, selecting appropriate customers for migration, etc.
• Initiates and managed the business implementation plan, including all the activities that the business needs to do to prepare for new technical components and technologies or process/organisation changes.
• Tracks and reports against these activities to ensure progress.
• Defines and manages the activities to ensure achievement of the business case after delivery.
• Outlines key business engagement messages that need to take place throughout the programme/project.
• Oversee training/communication activities to ensure it is fit for purpose for level of business change.

Benefits Management

Monitoring for the emergence of anticipated policy benefits (typically specified as part of the business case for a change programme or project). Action (typically by the programme management team) to optimise the business impact of individual and combined benefits.

• Promotes the change programme vision to staff at all levels of the business operation, brings order to complex situations and keeps a focus on business objectives.
• Works with senior people responsible for the line business operation to ensure that maximum improvements are made in the business operations as groups of projects deliver their products into operational use.
• Maintains the business case for funding the programme and confirms the continuing business viability of the programme at regular intervals. Stakeholder relationship management: The coordination of relationships with and between key stakeholders, during the design, management and implementation of business change.
• Develops and manages one or more defined communication channels which facilitates open communication and discussion between stakeholders for multiple work 3 streams/projects.
• Initiates communications between stakeholders, acting as a single point of contact for defined groups.
• Communication to key stakeholders/groups to keep them informed of key changes and potential impact of the project outcome through published status reports.
• Facilitates the negotiation/mediation between different stakeholders to aid decision making process.

Role/Person Specification

Education And Experience Required

• NQF Level 6: B Degree.
• Appropriate professional accreditation in Programme and or Project Management. PMP a requirement.
• An appropriate university degree, with preference for a B Sc., B Sc (Eng), B Comp Sc
• A post-graduate degree such as an MBA would be advantageous.
• Minimum 2 - 5 years Banking /Financial Institution working experience.
• 2-3 years direct experience in managing successful business change projects.
• Solid knowledge of project management methodologies.
• Project Management experience gained in a complex Financial Service environment.

Knowledge & Skills

• Proven Project Management and Change Management skills and expertise.
• Experience of employing change management best Practices and disciplines.
• Experience of managing activity across the whole of a project lifecycle, using current technology, structured methods and a quality process.
• Exposure to governance, control and risk management.
• Proven ability to effectively work across teams at all levels.
• Ability to negotiate/influence at senior level.
• Proven ability to manage direct reports: leadership, motivation, coaching and people[1]development.
• Good verbal and written communication skills.

Competencies

• Deciding and initiating action.
• Learning and researching.
• Entrepreneurial and commercial thinking.
• Relating and networking.
• Adapting and responding to change.
• Persuading and influencing.
• Creating and innovating.

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)