Job Vacancies at adidas Group

Purpose & Overall Relevance for the Organization:

You will have to ensure timely & efficient flow of goods at the distribution center. Monitoring and adherence of the SLAs with the 3PL service provider. Ensuring Inventory accuracy in our systems. To achieve that you will need to build strong relationships with other SCM verticals, as well as the sales organization (Own retail teams, Wholesale, Ecommerce)

• You will be responsible for managing the Inbound of goods from International Factories, Customs clearance, in order to ensure smooth inflow of goods into the DC.
• Responsible for planning and managing outbound & logistics of goods for B2B customers. Also responsible for planning and managing the ecommerce last mile delivery to adidas Consumers.
• Manage transportation end to end operations, set foundations/best practices for effective network for business success.
• Responsible for managing the Inventory & Capacity planning, Financial Budgeting & Planning, Resource Planning.
• Responsible for all legal & statutory compliances for the DC & Logistics Operations in South Africa.
• Responsible for delivering optimal infrastructures to support increasingly complex requirements of adidas and its customers.

Summary:

• Lead end to end Distribution Center operations.
• Manage day to day activities with the 3PL.
• Lead the deployment of ecommerce and last mile ecom transportation
• Define performance benchmarks
• Set up ecommerce excellence for domestic operations
• Run tenders for last mile ecom delivery
• Develop people capabilities in ecom
• Constantly transform and enhance our overall network in line with company strategy
• Manage E2E logistics operations for Retail: warehousing, deliveries to and amongst stores, replenishment, and reverse logistics.
• Manage E2E logistics operations for Wholesale, Franchise and ECOM channels: warehousing and transportation
• Manage multiple logistics & last mile partners, SLAs and costs
• Manage customs clearance operations and customs compliance
• Manage international inbound freight operations from domestic and international factories.
• Inventory Management: Capacity management, DC utilization, improve stock accuracy. Monitor cycle counting activities, perform inventory reconciliation between physical quantities, WMS and AFS and ensure stock adjustments timely done with required approvals documented covering B2B, B2C and eCom.
• Inventory Management: provide visibility on overall inventory on-hand to Retail & Sales, drive free and old season stocks’ clearance initiatives.
• Inventory Management: provide visibility on overall inventory on-hand to eCom, measuring productivity and utilization, replenishment of pickface
• Vendor Management: maintain existing warehousing and transportation contracts, negotiate new and renewals with service providers in coordination with Global Logistics, Global Procurement, Finance and NTP
• Vendor Management: Ensure providers deliver best-in-class services at competitive rates.
• Maintain, analyze and report to senior management KPIs and Dashboards
• Continuous Improvement: develop and improve processes to achieve high service levels, increased productivity and improved customers’ satisfaction.
• Create yearly budgets and monthly reports to senior management. Ensure correct provisions to Finance and PO creation as per company standards.
• Create and maintain a winning atmosphere with high levels of Confidence, Collaboration and Creativity, enabling all Team members to perform at their highest level.

Key Relationships:

• 3PL providers (Warehousing, Transportation, Last Mile, Documentation and Clearance)
• Local Authorities (Municipality, Customs, Port)
• GOPS - Global Logistics & Global Procurement
• Business Teams in Sales (WHS, DTC & ECOM), Marketing
• Customer service
• Global NTP
• Finance & Internal Controls - Audit
• IT & Legal

Knowledge, Skills and Abilities:

• Excellent communication, verbal and written
• Expert in Last mile delivery, reverse logistics & ecommerce
• Expert in Warehousing, Distribution
• Expert in International freight & customs
• Experience in transformation (ex: DTC supply chain, ecommerce)
• Strong leadership skills
• Strong analytical skills and data driven decision making
• Ability to deliver good results under pressure, accepting and meeting critical deadlines
• Ability to #CreateTheNew by challenging the status-quo
• Ability to act as a catalyst in Change Management projects/initiatives

Minimum Qualifications:

• Master/Post-degree/Certifications in Supply Chain Management and/or Project Management and/or Engineering are preferred
• 10-15 years of experience in Ecommerce, Supply Chain, Logistics, Project management, Retail Operations
• Proficient user of Microsoft Office applications, ERP/SAP, WMS

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JOB PURPOSE

Ensures that overall sales and profitability goals for the store are met by 1) providing training to all associates; 2) assisting the Store Manager in the development of staff in compliance with adidas Retail growth objectives; 3) overseeing the daily operation of the store and assuring compliance with adidas Retail policy and procedure.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Supports the Store Manager by implementing and maintaining a staff structure that minimizes payroll expense and increases productivity,
• Assists the Store Manager by evaluates employees’ performance on a day to day basis
• Perform or assist in the completion of all documentation associated with applicants, new hires, payroll.
• Effectively utilize customer service, training, educational tools, and communication to develop staff in relation to adidas Retail goals.
• Maintains personnel files to Company standards.
• Assure adherence to all Company systems and procedures.
• Maintain confidentiality of adidas Retail operating information.
• Assure compliance with legal statutes and safety guidelines in overall management of store and associates.
• Obtains the necessary skills, experience, and training from daily interaction with store management and outside training to develop necessary skills to assure promotability to next level.
• Assure adherence to adidas Retail visual presentation guidelines.
• Implements the security procedures set forth by adidas Head Office including, but not limited to shrinkage control, and safety inspections.
• As needed, assists in the development of merchandising, advertising and promotional programs to help meet the sales and marketing goals of the store.
• Resolves customer complaints.
• Assists in maintaining inventory levels by communicating with the Store Manager overages and shortages of product.
• Assists the Store Manager to implement and maintain management systems for planning, organization, and controlling and auditing store operations.
• Other duties may be assigned

QUALIFICATIONS

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE

• Matric and 2 -3 years retail experience in a supervisory role and/or training; or equivalent combination of education and experience.

SKILLS

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

OTHER SKILLS AND ABILITIES

• Ability to use MS Word, Excel, Outlook, and point of sale systems.
• Ability to communicate effectively in English, both written and oral.
• Ability to exercise good judgment and decision making skills.
• Excellent verbal and written communication skills.
• Ability to effectively present to moderate size groups.
• Ability to attend work in a regular and predictable manner.
• Knowledge of how to supervise others.
   

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Purpose & Overall Relevance for the Organization:

• To contribute in maximizing the profitability of the Brand Flagship Store by supporting the Stockroom Operational needs and delivering a Flagship Stockroom Model for our Consumers:
• To maintaining an effective and organized stockroom and logistical environment
• To executes store operations with particular focus on product flow to and from the store, sales floor and back of house

KEY RESPONSIBILITIES:

• Be aware of store sales and KPI targets, as well as individual performance targets, take ownership over them and effectively use all available store resources to meet or exceed them
• Use retail and commercial expertise to maximize sales opportunities by prioritizing merchandise flow to the sales floor
• Be a role model for stockroom operations and complete deliveries quickly and accurately while adhering to stock protection procedures
• Accurately record and manage all inter-store and warehouse inventory movement and do this in a timely manner
• Ensure adequate supplies to create an effective stockroom environment and continually maintain this (including all merchandise) within and around the vicinity
• Comply with store policies and procedures to maintain a safe shopping and working environment
• Identify improvement opportunities and communicate suggestions to store management to drive commercial success
• Guide and train selected members of the store team on basic stockroom processes and behaviors
• Collaborate productively and respectfully with team members
• Make yourself available to support other team members when needed
• Complete all applicable training programs and effectively apply the learning on the job
• Seek coaching and learning opportunities to continually improve your performance

KEY RELATIONSHIPS:

• Customers
• Inventory Control Team
• Peers and Supervisor

KNOWLEDGE, SKILLS AND ABILITIES:

• Adapts communication style to service both internal and external consumers dependent on the situation
• Flexibly adapts approach to accommodate the needs of multiple internal and external consumers at the same time
• Deals professionally with difficult situations
• Use retail and commercial expertise to drive overall store sales by prioritising the consumer and brand at all times and ensuring effective flow of merchandise to the sales floor

REQUISITE EDUCATION AND EXPERIENCE

• Minimum 6-12 month’s work experience in a sports/fashion customer- and commercial- focused retail environment with stockroom knowledge experience, with a retail industry understanding
• Intermediate numeracy and literacy and advanced verbal communication skills

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Purpose & Overall Relevance for the Organization:

• To support and maintain a highly impactive, brand orientated consumer experience within the adidas Sandton Flagship store.
• To be the Expert who is responsible for the end-to-end service experience at all consumers within the designated consumer touchpoint, supporting all elements that provide a one-of-a-kind experience for our Flagship MakersLab Activation zone.
• To be the leading go to expert within the designated consumer touchpoint and have full knowledge and experience of product, features, benefits, competitors, and the future marketplace to drive brand engagement, consumer centricity and Flagship KPIs of MakerLab.
• Establish and maintain a culture of consumer centricity within the designated consumer touchpoint. 

Key Responsibilities: 

• To role model consumer service behaviours
• Support the tracking, supervise and optimise all consumer interactions within the designated consumer touchpoint.
• Foster consumer loyalty through high-quality interactions at each step and within the designated consumer touchpoint of MakerLab.
• Responsible for improving the experiences consumers have with adidas, with the goal of increasing consumer satisfaction, brand engagement and conversion.
• Responsible for the execution of the designated consumer touchpoint of Maker Lab.
• Accountable for the seamless execution of Makerlab activation events, in collaboration with the OCM BO team. 
• Supports the Activation team and provides coaching to create a highly engaging and impactful shopping experience by adhering and elevating operational standards and process.
• Understands the behaviour and patterns of the Flagship store’s consumer base, draws conclusions from this and consults with peers to meet or exceed consumer expectations continuously.
• Provide feedback to all store teams on execution of service model across the designated consumer touchpoint. 
• Creates and drives a service culture by ensuring all activities are centred on the consumer. 
• Positively communicates and role models the adidas Brand Values. 
• Positively influences all business stakeholders by offering suggestions and ideas on ways to improve operations and processes within their area of expertise. 
• Communicates a desire to learn and seizes all available opportunities to drive own development and increase performance. 
• Drive appropriate level of audience segmentation to deliver personalised and relevant consumer service at the designated consumer touchpoint
• Take full ownership of key performance indicators relevant to stages of consumer engagement and own performance

Authorities:

Key Relationships: 

• Consumers, Peers, Key Retail Support Functions i.e Omni Channel Marketing, VM, Operations and Vendors.

Knowledge, Skills and Abilities:

• Must possess and consistently exhibit the competencies relative to the position.
• Excellent networking skills and customer relationship management.
• Knowledge and skills in driving financial results through Consumer Experience Services.
• Is confident in using various digital tools and applications as a method to best service the consumer. 
• Has a background in arts and product knowledge.
• Has a background in retail sales and/or in a customer service facing role. 
• Demonstrates the ability to lead a team to commercial and customer service goals.
• Ability to work in high-stress situations effectively without compromising their team’s success.
• Has sound product knowledge of both Adidas & 3rd party products.
• Understands the challenges of the retail world and is able to leverage previous learnings.

Requisite Education and Experience / Minimum Qualifications: 

• 2-year college or university degree in business, retail management, or related field experience. 
• Minimum 4 years’ experience working in a sports/fashion consumer & commercial focused retail environment. 
• Experience in managing high level retail image and delivering consumer in-store experience

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JOB PURPOSE

Assist management in day-to-day store maintenance while providing excellent service and observing and maintaining all store policies and procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Ensures the highest level of adidas service is given to each customer.
• As needed, completes any regular sales transactions involving cash, credit, checks, etc.
• Involved indirectly with ticketing of products as well as checking paperwork against items received.
• Assists in product flow from stockroom to sales floor on a fill in basis.
• Assists in the development of displays of merchandise or follow suggestions or schedules provided by the store management team.
• Attain proficiency with the point-of-sale system by acquiring system utilization skills. Ensure integrity is maintained through attention to policy and procedure.
• Uses selling techniques such as add on sales and describing technical information to customers to enhance salesmanship and reach store and position sales goals.
• Greets customers in the store and assists them in finding the right product. Occasionally, serves primarily as a Greeter at the front door during busy workdays.
• Maintaining general housekeeping standards
• Safekeeping of Company assets

SKILLS/EXPERIENCE:

• An absolute passion for retail & customer service
• Ability to use your initiative
• Clear and upbeat communication skills- people can hear your smile! •
• Flexibility- you can help during the week, during evenings and weekends too!
• Previous fashion retail experience will be highly regarded but is not essential

TO BE SUCCESSFUL IN THIS ROLE YOU WILL HAVE: 

• The passion to work within a team to deliver great results 
• Ability to perform in a fast-paced, high volume retail environment 
• Enthusiasm
• A love for fashion and great confidence to style your customer with any look they want to create!

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JOB PURPOSE

Assist management in day-to-day store maintenance while providing excellent service and observing and maintaining all store policies and procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Includes the following. Other duties may be assigned.

• Ensures the highest level of adidas service is given to each customer.
• As needed, completes any regular sales transactions involving cash, credit, checks, etc.
• Involved indirectly with ticketing of products as well as checking paperwork against items received.
• Assists in product flow from stockroom to sales floor on a fill in basis.
• Ensure that Company assets and stock is always secured in order to alleviate shrinkage.
• Assists in the development of displays of merchandise or follow suggestions or schedules provided by the store management team.
• Attain proficiency with the point-of-sale system by acquiring system utilization skills. Ensure integrity is maintained through attention to policy and procedure.
• Uses selling techniques such as add on sales and describing technical information to customers to enhance salesmanship and reach store and position sales goals.
• Greets customers in the store and assists them in finding the right product. Occasionally, serves primarily as a Greeter at the front door during busy workdays.
• Maintaining general housekeeping standards
• Safekeeping of Company assets

SKILLS REQUIRED

• Listening
• Excellent customer service
• Meeting sales goals
• Selling to customer needs
• People skills
• High energy level

EDUCATION AND EXPERIENCE REQUIREMENTS

• Matric certificate
• 1 years of retail experience

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Purpose & Overall Relevance for the Organization:

This role is responsible for maximizing the profitability of the Market Retail by implementing all day-to-day trading of the department by reviewing sales and stock and ensuring all in- season activity is focused upon delivering planned sales, margin, and terminal stock objectives. timely assist and ensure the execution of the initial allocations and in-season replenishments. Implements all immediate training needs of direct reports

Key Responsibilities:

• Support the implementation of key strategic priorities in line with the company direction and the market merchandising framework.
• Responsible for the weekly monitoring of KPIs and assist in the implementation of the in-season replenishment of stocks and consolidations according to store performance
• Seasonal size analysis and segmentation review.
• Utilize pre-season and in-season planning and projections throughout the year to ensure sufficient stock levels.
• Proactively provide relevant in-depth analysis to support planning trade decisions.
• Responsible for the preparation of mark-downs for DTC channels as required within given framework and in line with market and global strategy
• Provide fact-based product input and feedback for internal/external stakeholders.
• Assist seniors with building range plans in collaboration with DTC team. Provide the historical analysis to effectively support and build the range/assortment plan.
• Analyze every aspect of best sellers and worst sellers, in season stock cover management and in season reactivity and provide recommendations based on analysis.
• Action the optimal flow of merchandise incl. fulfilment of product/marketing introduction deadlines/capacity planning.
• Specialize in merchandising systems and tools and eager to learn new systems to ensure smooth business operations.
• Store visits as needed and advised by the business.

Key Relationships:

• Local: Stores, Retail Ops, Order Book Fulfillment, CTC, SCM, VM, Brand

Knowledge, Skills and Abilities:

• Excellent attention to detail and analytical skills
• Structured, organized, and process oriented
• Ability to work effectively within a team environment
• Ability to think strategically, synthesize complex data and develop innovative solutions
• Excellent command of English.
• Strong work ethic
• Intermediate to advanced MS office skills (Excel is a must)
• Understanding of relevant Retail management and back office systems

Requisite Education and Experience / Minimum Qualifications:

• University degree Marketing / Business/ Sales focus/ Economics
• 3-4 years merchandising experience – similar capacity