The adidas Group strives to inspire and enable people to harness the power of sport in their lives. Sport is our very purpose. Inspired by our heritage, we know that a profound understanding of the consumer and their journey in sport is essential to achieving this goal. To anticipate and respond to their needs, we continuously strive to create a culture o...
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JOB PURPOSE
- Assist management in day-to-day store maintenance while providing excellent service and observing and maintaining all store policies and procedures.
ESSENTIAL DUTIES AND RESPONSIBILITIES
include the following. Other duties may be assigned.
- Ensures the highest level of adidas service is given to each customer.
- As needed, completes any regular sales transactions involving cash, credit, checks, etc.
- Involved indirectly with ticketing of products as well as checking paperwork against items received.
- Assists in product flow from stockroom to sales floor on a fill in basis.
- Assists in the development of displays of merchandise or follow suggestions or schedules provided by the store management team.
- Attain proficiency with the point-of-sale system by acquiring system utilization skills. Ensure integrity is maintained through attention to policy and procedure.
- Uses selling techniques such as add on sales and describing technical information to customers to enhance salesmanship and reach store and position sales goals.
- Greets customers in the store and assists them in finding the right product. Occasionally, serves primarily as a Greeter at the front door during busy workdays.
- Maintaining general housekeeping standards
- Safekeeping of Company assets
SKILLS/EXPERIENCE:
- An absolute passion for retail & customer service.
- Ability to use your initiative.
- Clear and upbeat communication skills- people can hear your smile!
- Flexibility- you can help during the week, during evenings and weekends too!
- Previous fashion retail experience will be highly regarded but is not essential.
TO BE SUCCESSFUL IN THIS ROLE YOU WILL HAVE:
- The passion to work within a team to deliver great results.
- Ability to perform in a fast-paced, high volume retail environment.
- Enthusiasm.
- A love for fashion and great confidence to style your customer with any look they want to create!
Education And Experience Requirements
- Matric certificate
- 0 – 1 years of retail experience
go to method of application »
Purpose & Overall Relevance for the Organization:
- To manage all transactions with customers accurately and efficiently, on the POS system.
- Receiving payments and issuing receipts, gift-wrapping packages, and keeping track of all cash and credit transactions.
- Ensure all sale and refund transactions run smoothly and will help maximize customer satisfaction.
Essential Duties and Responsibilities:
- Manage transactions with customers using cash registers.
- Scan goods and ensure pricing is accurate.
- Collect payments whether in cash or credit.
- Issue receipts, refunds, change or tickets.
- Redeem coupons and vouchers.
- Cross-sell products and introduce new ones.
- Sell add-ons to customers to increase UPT.
- Resolve customer complaints, guide them, and provide relevant information.
- Greet customers when entering or leaving the store.
- Maintain clean and tidy checkout areas.
- Track transactions on balance sheets and report any discrepancies.
- Bag packages.
- Handle merchandise returns and exchanges.
- Driving CRM and NPS as a last point for customer contact in store.
- Sales responsibilities.
- Replenishment of sales floor.
- Housekeeping.
Key Relationships:
- Customers, Peers, Store Manager and Deputy Manager.
Knowledge, Skills and Abilities:
- Basic PC knowledge.
- Familiarity with electronic equipment, like cash register and POS.
- Strong numeracy skills.
- Attention to detail.
- Strong communication and time management skills.
- Customer satisfaction-oriented.
Requisite Education and Experience:
- 5 - 6 years work experience as a Retail Cashier or in a similar role in sales.
- Grade 12 certificate or equivalent.
go to method of application »
Purpose & Overall Relevance for the Organization:
- To drive brand and consumer experience by managing a high-volume, strategically positioned Brand Flagship store that represents the adidas brand and product in the most impactful way
- To work in close collaboration with both the Market and Global teams to shape the strategic direction of the Brand Flagship concept in the Market
- To lead the Store Management Team in providing an outstanding consumer experience while maintaining high operational and brand standards.
- To drive store profitability by meeting or exceeding store sales and profit targets
- To ensure compliance through proper execution of established policies, procedures, initiatives and directives
Key Responsibilities:
- Deliver exceptional consumer experience tailored to the Brand Flagship through ensuring outstanding execution of global brand and retail operational standards
- Foster a positive culture in the store and enable the Store Management team to create an active, authentic and consumer-centric culture in the store
- Understand the concept and strategic importance of the Brand Flagship store and think broadly for the organization when setting the direction of the store and creating brand advocacy
- Develop and lead the execution of a visionary, well thought-out business plan for the Brand Flagship
- Provide input and feedback to different departments and global teams in order to achieve the Brand Flagship ambition
- Support and coach the leadership team and associates to drive sales and meet key performance indicators, while managing expenses to increase profitability and drive brand advocacy
- Partner with Store Management Teams to hire, develop and build a high performing team
- Hold P&L accountability for the Brand Flagship store
- Foster a collaborative working relationship with both the global and the Market organizations
- Collaborate with Line Manager to develop clear action plans for the Brand Flagship and thrive to achieve objectives, deliverables and timelines
- Communicate and provide visibility on product needs/other operational needs and opportunities to the Line Manager
- Ensure all established Visual Merchandising and In-Store Communication standards are consistently executed and maintained
- Ensure consistent implementation of all global programs, initiatives and strategies within the Brand Flagship
- Leverage global and local tools to lead the performance management, succession, recruiting, hiring and development activities, resulting in high employee engagement
- Promote a high-performance culture in the Brand Flagship by setting clear expectations, holding employees accountable, creating an effective and efficient work environment, and setting goals that focus the team on key drivers that impact success
- Take clear accountability for training and execution in store in all areas, including business, operations, sales/customer service, and visual merchandising, while also coordinating with Sales Academy to ensure all employees are trained in Retail Standards
- Ensure all team members are trained on Foundational and Seasonal Brand and product knowledge in all stores
- Ensure timely completion of all recordkeeping associated with applicants, new hires, payroll, performance appraisals, salary reviews, counselling, disciplinary actions and terminations
- Produce results under a variety of situations/market conditions and overcomes barriers to the company’s success in compliance with corporate guidelines
- Work with the Store Managers to identify and develop select strong performers with potential for growth along the Retail Field Career Ladder
Key Relationships:
- Consumers, Peers, Key Retail Support Functions i.e Marketing Activations, VM, Operations, Vendors and Supports Functions,
Knowledge, Skills and Abilities:
- Strong ability to understand and use financial data to make decisions and influence outcomes
- Ability to use critical thinking and creative ways to solve problems
- Ability to make recommendations that effectively resolve problems by using judgment that is consistent with standards, practices, policies, and procedures
- Strong leadership, interpersonal and communication skills
- Strong ability to collaborate and influence across different levels and departments
- Thrives under ambiguity; open to change and act as advocate for the ‘new’
- Open to feedback; able to keep composure in stressful situations
- Passion for adidas brand and for sport
- Proficient with MS applications (Outlook, Excel, Word, PowerPoint) and other computer software (Internet, POS Systems, etc)
Requisite Education and Experience / Minimum Qualifications:
- Minimum 5 years of relevant market experience
- Leadership role in a branded organisation (creating a brand experience)
- Successful leadership of a team (50 people +)
- Geographical mobility
- Advanced numeracy, literacy and strong communication skills
go to method of application »
JOB PURPOSE
- Assist management in day-to-day store maintenance while providing excellent service and observing and maintaining all store policies and procedures.
ESSENTIAL DUTIES AND RESPONSIBILITIES
include the following. Other duties may be assigned.
- Ensures the highest level of adidas service is given to each customer.
- As needed, completes any regular sales transactions involving cash, credit, checks, etc.
- Involved indirectly with ticketing of products as well as checking paperwork against items received.
- Assists in product flow from stockroom to sales floor on a fill in basis.
- Assists in the development of displays of merchandise or follow suggestions or schedules provided by the store management team.
- Attain proficiency with the point-of-sale system by acquiring system utilization skills. Ensure integrity is maintained through attention to policy and procedure.
- Uses selling techniques such as add on sales and describing technical information to customers to enhance salesmanship and reach store and position sales goals.
- Greets customers in the store and assists them in finding the right product. Occasionally, serves primarily as a Greeter at the front door during busy workdays.
- Maintaining general housekeeping standards
- Safekeeping of Company assets
SKILLS/EXPERIENCE:
- An absolute passion for retail & customer service.
- Ability to use your initiative.
- Clear and upbeat communication skills- people can hear your smile!
- Flexibility- you can help during the week, during evenings and weekends too!
- Previous fashion retail experience will be highly regarded but is not essential.
TO BE SUCCESSFUL IN THIS ROLE YOU WILL HAVE:
- The passion to work within a team to deliver great results.
- Ability to perform in a fast-paced, high volume retail environment.
- Enthusiasm.
- A love for fashion and great confidence to style your customer with any look they want to create!
Education And Experience Requirements
- Matric certificate
- 0 – 1 years of retail experience
go to method of application »
JOB PURPOSE
- Assist management in day-to-day store maintenance while providing excellent service and observing and maintaining all store policies and procedures.
ESSENTIAL DUTIES AND RESPONSIBILITIES
include the following. Other duties may be assigned.
- Ensures the highest level of adidas service is given to each customer.
- As needed, completes any regular sales transactions involving cash, credit, checks, etc.
- Involved indirectly with ticketing of products as well as checking paperwork against items received.
- Assists in product flow from stockroom to sales floor on a fill in basis.
- Assists in the development of displays of merchandise or follow suggestions or schedules provided by the store management team.
- Attain proficiency with the point-of-sale system by acquiring system utilization skills. Ensure integrity is maintained through attention to policy and procedure.
- Uses selling techniques such as add on sales and describing technical information to customers to enhance salesmanship and reach store and position sales goals.
- Greets customers in the store and assists them in finding the right product. Occasionally, serves primarily as a Greeter at the front door during busy workdays.
- Maintaining general housekeeping standards
- Safekeeping of Company assets
SKILLS/EXPERIENCE:
- An absolute passion for retail & customer service.
- Ability to use your initiative.
- Clear and upbeat communication skills- people can hear your smile!
- Flexibility- you can help during the week, during evenings and weekends too!
- Previous fashion retail experience will be highly regarded but is not essential.
TO BE SUCCESSFUL IN THIS ROLE YOU WILL HAVE:
- The passion to work within a team to deliver great results.
- Ability to perform in a fast-paced, high volume retail environment.
- Enthusiasm.
- A love for fashion and great confidence to style your customer with any look they want to create!
Education And Experience Requirements
- Matric certificate
- 0 – 1 years of retail experience
go to method of application »
PURPOSE & OVERALL RELEVANCE FOR THE ORGANIZATION
- To be responsible for managing product life cycles from entry to exit
- To drive productivity of stock movements in relation to delivery receiving and transfers
- To take ownership over the implementation of Heart of House and Management of Stockroom Layouts and its maintenance
- To execute store operations with specific focus on product and consumer service in line with brand image
- To use his/her expertise and experience to provide feedback and coaching opportunities to subordinates and store team
KEY RESPONSIBILITIES
- Awareness of store targets and actively works to meet or exceed these by using all the resources available inside and outside of the store
- Uses retail and commercial expertise to maximize sales opportunities by prioritizing merchandise flow to the sales floor
- Is a role model for stockroom operations ensuring all processes adhered to whilst providing feedback on ideas and suggestions on driving productivity to line manager and store team
- Ownership for completing deliveries quickly and accurately while adhering to stock protection procedures
- Accurately records and manages all stock movement in and out of store via IC processes or Omnichannel within a timely manner
- Works as one with line manager to ensure adequate consumables are provided to create an effective environment, highlighting issues to line manager where required
- Responsible for Inventory accuracy within the flagship environment executing cycle counts and controlling adjustments in line with line manager and store team
- Ownership of all stockroom health and safety topics, checks and complies with all policies and procedures to maintain a safe and sustainable working environment
- Identifies improvement opportunities and communicates suggestions to line manager and store management to drive commercial success
- Provides strong leadership skills in order to guide and train own team on Stockroom Operations, managing performance via the Company Performance system (#MyBest) with the support of HR Manager and line manager where required
- Collaborates productively and respectfully with all team members acting as one Store Team to meet or exceed store goals
- Makes himself/herself available to support other team members when needed
- Communicates a desire to learn and seizes all available opportunities to drive his/her development and increase performance
KEY RELATIONSHIPS
-
Customers, Inventory Control Team, Merchandising Team, Logistics Team, Peers and Supervisor
KNOWLEDGE, SKILLS AND ABILITIES
- Adapts communication style to service both internal and external consumers dependent on the situation
- Flexibly adapts approach to accommodate the needs of multiple internal and external consumers at the same time
- Deals professionally with difficult situations
- Uses retail and commercial expertise to drive overall store sales by prioritising the consumer and brand at all times whether it be by Omnichannel or by flow of merchandise to the sales floor
- Supports team by actively helping where required by line manager
- Is thorough and detail oriented in maintaining a clean and organised stockroom
- Stockroom management or people management experience is mandatory
REQUISITE EDUCATION AND EXPERIENCE
- Matric Certification or equivalent
- Minimum 5 years work experience in a sports/fashion customer- and commercial-focused retail environment with advanced process knowledge and comprehensive stock management and logistical experience, with thorough retail industry understanding
- Intermediate numeracy and literacy and advanced verbal communication skills
- Minimum 2 years experience in a Senior Stockroom Management role
go to method of application »
PURPOSE & OVERALL RELEVANCE FOR THE ORGANIZATION
- To support and maintain a highly impactive, brand orientated consumer experience within the adidas V&A Waterfront Flagship store.
- To be the Expert who is responsible for the end-to-end service experience at all consumers within the designated consumer touchpoint, supporting all elements that provide a one-of-a-kind experience for our Flagship MakersLab Activation zone.
- To be the leading go to expert within the designated consumer touchpoint and have full knowledge and experience of product, features, benefits, competitors, and the future marketplace to drive brand engagement, consumer centricity and Flagship KPIs of MakerLab.
- Establish and maintain a culture of consumer centricity within the designated consumer touchpoint.
KEY RESPONSIBILITIES
- To role model consumer service behaviours.
- Support the tracking, supervise and optimise all consumer interactions within the designated consumer touchpoint.
- Foster consumer loyalty through high-quality interactions at each step and within the designated consumer touchpoint of MakerLab.
- Responsible for improving the experiences consumers have with adidas, with the goal of increasing consumer satisfaction, brand engagement and conversion.
- Responsible for the execution of the designated consumer touchpoint of Maker Lab.
- Accountable for the seamless execution of Makerlab activation events, in collaboration with the OCM BO team.
- Supports the Activation team and provides coaching to create a highly engaging and impactful shopping experience by adhering and elevating operational standards and process.
- Understands the behaviour and patterns of the Flagship store’s consumer base, draws conclusions from this and consults with peers to meet or exceed consumer expectations continuously.
- Provide feedback to all store teams on execution of service model across the designated consumer touchpoint.
- Creates and drives a service culture by ensuring all activities are centred on the consumer.
- Positively communicates and role models the adidas Brand Values.
- Positively influences all business stakeholders by offering suggestions and ideas on ways to improve operations and processes within their area of expertise.
- Communicates a desire to learn and seizes all available opportunities to drive own development and increase performance.
- Drive appropriate level of audience segmentation to deliver personalised and relevant consumer service at the designated consumer touchpoint.
- Take full ownership of key performance indicators relevant to stages of consumer engagement and own performance.
KEY RELATIONSHIPS
-
Consumers, Peers, Key Retail Support Functions i.e Omni Channel Marketing, VM, Operations and Vendors.
KNOWLEDGE, SKILLS AND ABILITIES
- Must possess and consistently exhibit the competencies relative to the position.
- Excellent networking skills and customer relationship management.
- Knowledge and skills in driving financial results through Consumer Experience Services.
- Is confident in using various digital tools and applications as a method to best service the consumer.
- Has a background in arts and product knowledge.
- Has a background in retail sales and/or in a customer service facing role.
- Demonstrates the ability to lead a team to commercial and customer service goals.
- Ability to work in high-stress situations effectively without compromising their team’s success.
- Has sound product knowledge of both Adidas & 3rd party products.
- Understands the challenges of the retail world and is able to leverage previous learnings.
REQUISITE EDUCATION AND EXPERIENCE / MINIMUM QUALIFICATIONS
- 2-year college or university degree in business, retail management, or related field experience.
- Minimum 4 years’ experience working in a sports/fashion consumer & commercial focused retail environment.
- Experience in managing high level retail image and delivering consumer in-store experience.
Method of Application
Use the link(s) below to apply on company website.
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