Job Vacancies at Assupol

Duties & Responsibilities:

Responsible for Solutions Architecture

• Develop the solution architectures for the different projects
• Combine various domain (business, data, application and technology) architectural as-is and to-be models, with roadmaps to create an overall solution architecture and roadmap with the supporting transition architectures
• Accountable for the end to end delivery of the solution to the business
• Alignment between the EA and the SA to manage project risk and compliance
• Drive optimization of legacy applicationsfor increased efficiency and reduced costs
• Reduce IT environment complexity and cost through consolidation and rationalization
• Consider re-using of existing asset and cost saving in all roadmaps and designs (Driving cost down) to support the IT Departmental objectives
• Drive digitization and modernization by leveraging new technologies and architectures

Responsible for IT Governance decisions

• Member of the IT Governance Committees 
• Make joint decisions based on the IT needs of the organisation 

Responsible for development for complex components in IT Solutions 

Requirements

Formal Qualifications

• B Eng Software Engineer / BSc Computer Science / Relevant IT Degree
• TOGAF Certification (advantage)
• Microsoft AZURE Architect Technologies Certification (advantage) 

Experience

• 4 years’ experience in Cloud architecture
• 5 years’ experience in IT application architecture
• 4 years’ experience in project management

5-8 years’ experience in the following:

• application design
• data design
• system integration
• ICT industry standards
• services design
• solutions modelling
• application development
• 8 years’ experience in long term insurance industry

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Description
 Lead Technical Support Team

• Provide reports to management on call closure status and first line support related matters
• Implement processes to ensure calls are closed timeously
• Liaise with all necessary stakeholders and provide feedback to business and IT Management
• Ensure jiras are dealt with and closed timeously
• Assign jiras
• Monitoring (e.g. Boardrooms)
• Escalation of calls to 3rd line and other Teams.

Provide hardware and software support (LAN & WAN)

• Install software
• Troubleshooting (TCF)
• Assemble computer 
• Repairs & maintenance of hardware & peripherals
• Installation & maintenance of cabling
• Maintain inventory for software & hardware (TCF)
• Desktop patch management

Provide 2nd line support to users 

• Investigate and provide solution (TCF)
• Communicate with users on incident logged (TCF)

Finance, procurement and asset management

• Ensure that end user equipment (e.g. laptops and desktops) are procured timeously
• Obtain quotes and provide IT Management Team with quotes and recommendations of assets to procure
• Works closely with the asset management team to ensure that assets are tracked and managed.

Requirements
KNOWLEDGE AND SKILLS

FORMAL EDUCATION

• National Diploma in IT (advantageous)

TECHNICAL/LEGAL CERTIFICATION

• A+
• N+

EXPERIENCE   

• 5 Years’ Experience in 2nd & 3rd line support 
• Team lead experience