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  • Posted: Sep 18, 2023
    Deadline: Not specified
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    We provide funeral, life, savings and retirement products and services to South Africans from every walk of life. In everything we do, we aim to reward the trust that our clients have placed in us. We keep our promises to our stakeholders, and we are always there for our clients when it matters most
    Read more about this company

     

    Team Leader: Technical Support (Menlyn)

    Description
     Lead Technical Support Team

    • Provide reports to management on call closure status and first line support related matters
    • Implement processes to ensure calls are closed timeously
    • Liaise with all necessary stakeholders and provide feedback to business and IT Management
    • Ensure jiras are dealt with and closed timeously
    • Assign jiras
    • Monitoring (e.g. Boardrooms)
    • Escalation of calls to 3rd line and other Teams.

    Provide hardware and software support (LAN & WAN)

    • Install software
    • Troubleshooting (TCF)
    • Assemble computer 
    • Repairs & maintenance of hardware & peripherals
    • Installation & maintenance of cabling
    • Maintain inventory for software & hardware (TCF)
    • Desktop patch management

    Provide 2nd line support to users 

    • Investigate and provide solution (TCF)
    • Communicate with users on incident logged (TCF)

    Finance, procurement and asset management

    • Ensure that end user equipment (e.g. laptops and desktops) are procured timeously
    • Obtain quotes and provide IT Management Team with quotes and recommendations of assets to procure
    • Works closely with the asset management team to ensure that assets are tracked and managed.

    Requirements
    KNOWLEDGE AND SKILLS

    FORMAL EDUCATION

    • National Diploma in IT (advantageous)

    TECHNICAL/LEGAL CERTIFICATION

    • A+
    • N+

    EXPERIENCE   

    • 5 Years’ Experience in 2nd & 3rd line support 
    • Team lead experience

    Method of Application

    Interested and qualified? Go to Assupol on assupol.mcidirecthire.com to apply

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