BCX takes care of your technology needs so that you can take care of your business. The services and solutions we create get your business ready for the future. We have the insight, expertise and experience to handle digital requirements for the steepest skyscrapers and the smallest start-ups. We cater for a wide range of business transformation requirements...
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Core Description
- Responsible to provide leadership and strategic direction of the respective portfolios in their respective verticals. Responsible for proactive hunting of new business and accounts in their respective vertical. Responsible for overseeing the account management team and ensuring the growth and retention of key client accounts
Key Deliverables / Primary Functions
- Formulate and implement a strategic plan that accounts for current and future market forces and movements. This must include milestones that drive the company to achieve its strategic objectives.
- Address complaints and resolve issues aiming to customer contentment and the preservation of the company’s brand and reputation.
- Establish and enhance relationships with strategic customers and partners, with the aim of creating market dominance. Ensure a customer and sales orientated mindset is implemented. Drive customer experience improvement.
- Drive a culture of accountability, management by objectives and build a high-performance team driven by customer satisfaction.
- Monitor and evaluate the performance of the sales accounts team, providing regular feedback, coaching, and performance reviews to drive continuous improvement and achieve sales targets.
- Lead and motivate a team of account managers or sales representatives to achieve sales targets and objectives.
- Effectively manage sales activities to meet agreed targets and corporate objectives, within the agreed budgets.
- Develop and manage the annual budget and forecasts within strategic guidelines, directing and coordinating activities to achieve revenue achievement and cost containment targets.
Core Functional Skills & Capabilities
- Account Management
- Business Development
- Relationship Building
- Customer and Business Needs Analysis
- Digital Literacy
Core Behavioural Competencies
- Job Match
- Relating and Networking
- Delivering Results & Meeting customer expectations
- Persuading and Influencing
- Presenting and Communicating information
- Achieving personal work goals & objectives
Minimum Qualifications
- NQF 6: 3 year Degree/ Diploma/ National Diploma in Commerce or Sales/Marketing
- OR NQF 6: 3 year Degree/ Diploma/ National Diploma in IT/Engineering
Additional Education -Preferred /Advantage
Experience
- 7 years’ experience in ICT sales or account management of which at least 2 years must be at Management level. Proven track record of managing large accounts and achieving sales targets.
- OR
- 9 years’ experience in ICT sales or account management of which at least 2 years must be at Management level. Proven track record of managing large accounts and achieving sales targets.
Certifications
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
Special Requirements / Employment Condition
- Valid Drivers license
- Required to travel locally and/or internationally
Workplace / Physical Requirements
- Hybrid Remote Worker
- Revenue Generating
- Non-Billable
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Core Description
- To drive revenue growth, expanding strategic account value, and delivering profitable sales outcomes within Concom environments by focusing on new business acquisition, account penetration, and long-term customer partnerships that strengthen market share and commercial performance
Key Deliverables / Primary Functions
- Drive revenue growth and achieve aggressive sales targets through strategic account management and new business development.
- Own end-to-end sales execution including pipeline building, solution selling, negotiation, and deal closure.
- Expand strategic accounts through upselling, cross-selling, and identifying new revenue opportunities.
- Develop and implement account growth plans aligned to Finance, FMCG, Public Sector or Telecom industry dynamics.
- Build and maintain strong senior-level customer relationships, acting as the key commercial point of contact.
- Ensure accurate forecasting, strong pipeline health, and disciplined budget and margin management.
- Deliver high customer satisfaction, retention, and long-term commercial partnerships while consistently overachieving KPIs
Core Functional Skills & Capabilities
- Account Management
- Business Development
- Relationship Building
- Customer and Business Needs Analysis
- Digital Literacy
- ICT Knowledge
- Core Behavioural Competencies
- Culture Match
- Job Match
- Relating and Networking
- Delivering Results & Meeting customer expectations
- Persuading and Influencing
- Presenting and Communicating information
- Achieving personal work goals & objectives
Minimum Qualifications
- NQF 6: 3 year Degree/ Diploma/ National Diploma in IT/Engineering or Sales/Marketing
- OR NQF 4: Grade 12
Additional Education -Preferred /Advantage
Experience
- Minimum of 7 years’ ICT sales experience, of which at least 2 years must be at Management level.
- OR
- If the highest qualification is grade 12 , Minimum of 9 years’ ICT sales experience, of which at least 2 years must be at Management level.
Certifications
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
Span of Control
Level of Engagement
- Interact with similar levels, Senior Management, and various stakeholders within and external to BCX
Special Requirements / Employment Condition
- Required to travel locally and/or internationally
- Valid Drivers license
Workplace / Physical Requirements
- Hybrid Remote Worker
- Non-Billable
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Core Description
- To provide technical assistance and maintenance of computer systems, logistical support, audio visual equipment’s etc. Provide service activities on company systems, including installation, discontinuance, relocation, diagnosis, emergency repair etc. while minimising equipment downtime and ensuring client satisfaction.
- Manage Services Administration on Office 365, Mimecast and Backup Solutions. Liaise with external resources (3rd Party Management) to facilitate resolution of 3rd party Incidents
Key Deliverables / Primary Functions
- Implement preventative and proactive maintenance, including deploying and maintaining monitoring sets for all clients (Node Device, CPU, DiskSpace, Memory).
- Utilize available software or specialist monitoring tools accurately to maintain awareness and control of hardware and software.
- Engage and liaise with all personnel, including VIP personnel.
- Follow the escalation matrix and keep the customer informed.
- Take ownership of Incidents and Service Requests, ensuring resolution and providing continuous feedback, including the ability to perform root cause analysis and troubleshooting across systems.
- Assist with 1st and 2nd level EUM support, including application and device troubleshooting and support, which is not limited to the support of end-user devices but also encompasses Audio Visual support equipment.
- Utilize approved remote management tools to provide remote support for end-user devices, addressing application and device troubleshooting and support.
Core Functional Skills & Capabilities
- Hardware/Software Installation and management
- Customer Orientation
- Hardware Troubleshooting
- Problem solving
Core Behavioural Competencies
- Job Match
- Coping with pressures & setbacks
- Delivering Results & Meeting customer expectations
- Presenting and Communicating information
- Working with people
Minimum Qualifications
- NQF 4: Grade 12 National Diploma
Additional Education -Preferred /Advantage
- NQF 6: 3 year Degree/ Diploma/ National Diploma in Information Technology
Experience
- 2 years’ experience in IT end user support with an understanding of SLA call management on different service desks.
Certifications
- A+
- N+
- Certification in ITIL Service Management and Service Delivery modules
- ICT International Certifications in Back Office and/or Networking (such as CCNA/E, MCSA/E)
- HP, Dell, Lenovo, Mustek products will be advantageous
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
- Engagement will all levels within the organisation, internal and external to the business.
Special Requirements / Employment Condition
- Drivers Licence and Reliable Vehicle - both required
- Willing to travel
- Willingness to assist Ad hoc
- Willingness to be on standby
- Working Shifts
Workplace / Physical Requirements
- Hybrid Remote Worker
- Billable
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Core Description
- The role involves comprehensive oversight and administration of partner programs, maintaining robust relationships with technology partners across various domains including marketing, education, strategy, and rebates.
- The focus is on equipping BCX employees with the tools, resources, and knowledge they need to effectively sell and support the company’s products and services, and thereby ensuring that partners can effectively deliver value to BCX end clients.
Key Deliverables / Primary Functions
- Lead the development and execution of joint marketing strategies between BCX and the partner channel. This includes synchronizing brand marketing with internal initiatives, executing targeted campaigns across sales, presales, and services, and managing partner marketing funds to maximize impact.
- Oversee the administration of rebate programs, including tracking, processing, and reporting of claims. Implement strategies to optimize Program Management.
- Collaborate with internal stakeholders to identify and address training requirements, closing competency gaps, and ensuring timely execution of initiatives for precise performance reporting. This includes customer support processes, employee certifications, and business practices to secure favourable discounts.
- Facilitate regular communication between partners and internal stakeholders. Provide updates on partnership progress, share relevant information, and address inquiries promptly.
- Collaborate with partners to align their efforts with client success objectives. Ensure that partner strategies are aligned with BCX.
- Ensure that all partnership activities comply with legal and regulatory requirements, as well as company policies and guidelines.
- Manage audits with partners to ensure they meet the agreed standards. Track the progress of the action plans and verify that corrective measures have been successfully implemented.
- Serve as the primary point of contact for assigned partners, fostering strong, collaborative relationships and assist in developing and executing strategies to engage with clients, including workshops, client presentations, and solution demonstrations.
- Stay informed about industry trends, emerging technologies, and best practices in partner management.
- Proactively seek opportunities to improve the partner management process.
- Provide feedback and develop action plans to improve partner performance where necessary.
Core Functional Skills & Capabilities
- Communication
- Budget Management
- Relationship Building
- Project Management
- Business Partnership Management
Core Behavioural Competencies
- Job Match
- Deciding & Initiating Action
- Writing and Reporting
- Planning & Organising
- Working with people
- Delivering Results & Meeting customer expectations
Minimum Qualifications
- NQF 6: 3 year Degree/ Diploma/ National Diploma in IT/Engineering or Commerce
- NQF 4: Grade 12 National Diploma
Additional Education -Preferred /Advantage
Experience
- 5 years relevant experience in an IT partner support environment or partner enablement.
- OR
- 7 years relevant experience in an IT partner support environment or partner enablement.
Certifications
- Desirable - OEM Sales Accreditations relevant to position
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
- Span of Control 0
- Level of Engagement
- Engagement will all levels within the organisation, internal and external to the business.
Special Requirements / Employment Condition
- Must be willing to sign a NDA and adhere to Restraint of Trade requirements
- Required to travel locally and/or internationally
- Valid Drivers license
Workplace / Physical Requirements
- Hybrid Remote Worker
- Non-Billable
go to method of application »
Core Description
- Responsible to provide leadership and strategic direction of the respective portfolios in their respective verticals. Responsible for proactive hunting of new business and accounts in their respective vertical. Responsible for overseeing the account management team and ensuring the growth and retention of key client accounts
Key Deliverables / Primary Functions
- Formulate and implement a strategic plan that accounts for current and future market forces and movements. This must include milestones that drive the company to achieve its strategic objectives.
- Address complaints and resolve issues aiming to customer contentment and the preservation of the company’s brand and reputation.
- Establish and enhance relationships with strategic customers and partners, with the aim of creating market dominance. Ensure a customer and sales orientated mindset is implemented. Drive customer experience improvement.
- Drive a culture of accountability, management by objectives and build a high-performance team driven by customer satisfaction.
- Monitor and evaluate the performance of the sales accounts team, providing regular feedback, coaching, and performance reviews to drive continuous improvement and achieve sales targets.
- Lead and motivate a team of account managers or sales representatives to achieve sales targets and objectives.
- Effectively manage sales activities to meet agreed targets and corporate objectives, within the agreed budgets.
- Develop and manage the annual budget and forecasts within strategic guidelines, directing and coordinating activities to achieve revenue achievement and cost containment targets.
Core Functional Skills & Capabilities
- Account Management
- Business Development
- Relationship Building
- Customer and Business Needs Analysis
- Digital Literacy
Core Behavioural Competencies
- Job Match
- Relating and Networking
- Delivering Results & Meeting customer expectations
- Persuading and Influencing
- Presenting and Communicating information
- Achieving personal work goals & objectives
Minimum Qualifications
- NQF 6: 3 year Degree/ Diploma/ National Diploma in Commerce or Sales/Marketing
- OR NQF 6: 3 year Degree/ Diploma/ National Diploma in IT/Engineering
Additional Education -Preferred /Advantage
Experience
- 7 years’ experience in ICT sales or account management of which at least 2 years must be at Management level. Proven track record of managing large accounts and achieving sales targets.
- OR
- 9 years’ experience in ICT sales or account management of which at least 2 years must be at Management level. Proven track record of managing large accounts and achieving sales targets.
Certifications
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
Special Requirements / Employment Condition
- Valid Drivers license
- Required to travel locally and/or internationally
Workplace / Physical Requirements
- Hybrid Remote Worker
- Revenue Generating
- Non-Billable
Method of Application
Use the link(s) below to apply on company website.
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